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Qualifications
Extensive soft skills for effective customer service making each client feel important
Out of the box thinking for diagnostic support & solution implementation
Excel in training program development and delivery & work well in multi-level teams
Experience with virtualization of servers & virtual desktop deployment
Systems administration & installation of MS Active Directory & Windows server deployments
Remote user IT support through a variety of PCoIP / VNC / VPN solutions
Certifications (current)
Microsoft MCT, MCITP, MCP, MCSA & MCTS
CompTIA A+, Net+
TestOut PC Pro & Network Pro
Symantec STS BackupExec 2014
Technology Overview
IT SUPPORT, SYSTEMS ADMINISTRATION:
Windows OSs: 10, 8.1, 7, Vista, XP, 2003/R2, 2008/R2, 2012/R2 including Active Directory
Windows SysPrep, Automated Install, WDS, Symantec Ghost & other cloning solutions
Permanent disk wiping software as well as spyware detection & removal techniques
MS Office 2013 / 2010 / 2007 / 2003 ~ Word, Excel, Outlook, Access, PowerPoint
Virtualization hypervisors including Microsoft Hyper-V and VMWare ESXi solutions
System optimization software, NAS, Cloud & local backup solutions & enterprise AV solutions
NETWORK ADMINISTRATION:
Cisco routers & Catalyst switches
TCP/IP, DHCP, DNS, WAN & LAN topologies, IEEE 802.3, 802.11 and transmission media
AAA security protocol using Radius & encryption
PCoIP & remote desktop solutions
Dan Ruegg
Education
Internetwork Learning Institute, Marlton, New Jersey
Certificate program in Cisco Networking and Microsoft System Administration
Experience
Lincoln Technical Institute, Moorestown, New Jersey
Research & specify new & innovative technologies used to implement project criteria to create a
unique design for each client and environment for maximum usefulness and enjoyment
Integrate media, security and home automation technologies for maximum client utilization
Architect & implement SOHO networks exclusively for the unique needs of each client
Design & install complex CCTV & security alarm systems that are easy to use both local & remote
Developed predictive installation model to better estimate cost and labor, more accurately quoting
customer pricing, reducing project waste and increase profit & productivity
Negotiate vendor services & initiate customer interaction ensuring complete satisfaction
International IT Instructor
Troubleshoot, research and implement network & PC solutions to restore or enhance service to as
much as 10x current performance
Delivered support and training across multiple platforms reducing service tickets by over 85%
Executed server deployments, network rollouts, in-place server upgrades, network strengthening, PC
rebuilds & system upgrades on-site and remote maximizing business productivity
Dan Ruegg
Developed several detailed processes to assist in uniform & structured technician service
implementation for both on-site and remote clients minimizing user downtime
Optimizing an on-site SharePoint resource, I designed a more structured method of obtaining client
information and access for enhanced service satisfaction and technician efficiency
Troubleshoot, repair & optimize PC systems, network connectivity & printing issues
Setup & personalize mail & media systems increasing user productivity
Manage remote users accessing the network via secured VPN over web interface