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Technical Support Note

TS -S RA N-SW-0106

FlexiZone FWHA / FWGB initial update


warning
Radi o Network
Fl exi Zone B TS
RL50FZ
Approved version: 25-Nov-2014
This document contains following
type of information
Informative

Preventive

Corrective
Additional categorization
Urgent
Security
Release Upgrade
SW Update

Parameterization
Information is classified as
Internal
Public

Customer Specific

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Table of Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.

Purpose ................................................................................................................................................... 3
Validity..................................................................................................................................................... 3
Compatibility / Dependencies to other products ..................................................................................... 3
Keywords ................................................................................................................................................ 3
Executive Summary ................................................................................................................................ 3
Detailed description ................................................................................................................................ 3
Solution / Instructions .............................................................................................................................. 4
Notes ....................................................................................................................................................... 4
References .............................................................................................................................................. 4

Contact:
Contact your local Nokia Solutions and Networks support

Summary of changes:
25-Nov-2014

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1. PURPOSE
This document contains generic information about products. These can be instructions that
explain problem situations in the field, instructions on how to prevent or how to recover from
problem situations, announcements about changes or preliminary information as requirements
for new features or releases.

2. VALIDITY
Product
FlexiZone BTS

Release
RL50FZ

3. COMPATIBILITY / DEPENDENCIES TO OTHER PRODUCTS


N/A

4. KEYWORDS
update, factory load, FWHA, FWGB, Scintera, firmware

5. EXECUTIVE SUMMARY
In FWHA (472897A.101) and FWGB (472851A.103) units with particular versions of software,
a software subroutine may attempt to update firmware that is pre-installed on a hardware
component within the unit. This update attempt occurs the first time the unit is powered on
after leaving the factory. The update step happens automatically and may require up to 20
minutes, but if it is interrupted, the hardware component will be corrupted and is not
recoverable from software. In this situation the unit will require return to Nokia for repair.
This note is to advise users to wait 30 minutes after first powering the unit before attempting
another power cycle or a software update.

6. DETAILED DESCRIPTION
Observations: The unit failed a SW update in customers staging process due to the update
process being aborted prematurely during a critical phase, leaving a firmware device (part
code P171838, schematic references D52000 and D62000, a.k.a. Scintera) in a corrupted
state. Before finalizing an update, system software checks all firmware devices. Unable to
communicate with the Scintera, it automatically attempts to back out of the update, but as the
corrupt firmware remains, the unit cannot come into service even with the original installed
system software. It then enters a reboot cycle.
Root cause: Termination of update process before completion. Units manufactured after 8 Jul
2014 may contain a Scintera device with firmware version v4.0.05.12, while RF SW is
expecting v4.0.05.10. Upon identifying the discrepancy, RF SW attempts to reload the
Scintera firmware with v4.0.05.10. The update process is included in all system software
versions beginning with LNF5.0_ENB_1304_09x_xx as were installed on the FZM units until 5
Aug 2014.
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Corrective action: The Scintera firmware update process is no longer required, so it has been
removed from system software, effective with versions LNF5.0_ENB_1304_098_00 and
newer. Beginning on 5-Aug-2014, the system software loaded at the factory SW staging was
updated from LNF5.0_ENB_1304_090_00 to LNF5.0_ENB_1304_131_80, and no longer
attempts to update the Scintera firmware.

7. SOLUTION / INSTRUCTIONS
Users should wait 30 minutes upon first powering an FWGB or FWHA unit before attempting
another power cycle or attempting a software update. This applies only for:
472851A FWGB units in a serial number range from RY141611049 to RY143131103
472897A FWHA units in a serial number range from RY142420537 to RY142723337.
Units outside this serial number range do not have the combination of hardware and software
that allow the problem to occur.

8. NOTES
N/A

9. REFERENCES
NA05708422 - FZM Cyclic restart issue

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