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DOUGLAS RUTHERFORD

Boul der , Col orado 80304 303.968.6547 druther fo rd07@gmai l .com

QUALIFICATIONS PROFILE
Growth-focused and accomplished executive with extensive experience in customer success management,
sales cloud operations, customer lifecycle management, business consulting, and systems
implementation. Results-oriented leader with proven track record of building, guiding, and leading high-caliber
teams to drive results beyond goals and expectations. Known for analytical problem solving and critical thinking
aptitudes; along with the ability to maintain a calm demeanor, formulate workable action plans to achieve corporate
vision, and develop strategic solutions to complex situations. Equipped with articulate communication, negotiation,
and interpersonal skills in building positive and long-term business relationships with customers and professionals of
all levels. Proficient with Microsoft Office Suite and Salesforce.com.
AREAS OF EXPERTISE

Data Analytics
Customer Success Management
Cloud Sales & Account Management
Revenue Generation Strategies
Process Optimization Strategies

Software as a Service (SaaS) Implementation


Business Management and Development
Pipeline and Forecast Management
Contract Negotiations and Renewals
Cross-functional Team Collaboration and Leadership

PROFESSIONAL EXPERIENCE
MCGRAW-HILL EDUCATION MONTEREY, CA (20042014)
Senior Director, Sales Operations and Proposal Center
20062014

Responsible for overall customer satisfaction management of strategic accounts including additional adoption of
traditional and cloud based products.

Took full charge in building and leading 7-member Inside Sales team responsible for overall customer
satisfaction management of small and medium customer accounts.

Provided strategic leadership to 11 members in driving top-line revenue by formulating winning business
development proposals, as well as by identifying customer segments for revenue growth and retention.

Interfaced with sales and customer services, thus gaining 47% increase in web lead conversion.

Established strategic partnerships with vendors for customer relationship management, data analytics, and
productivity and inside sales capacity, thereby ensuring system-wide customer data repository and sales
improvement.

Systematically headed the development and implementation of critical sales process and metrics, which included
short- and long-term sales forecasting, pipeline management, customer satisfaction, sales and finance
collaboration, and inside sales and customer service collaboration.
Career Highlights
Drove efforts in achieving top-line sales and revenue targets high-stakes cloud-based as well as paper/pencil
student assessments by establishing and managing sales metrics and processes.
Directly oversaw cross-functional team to the largest industry win of global account, consequently increasing
product line growth by 28% over prior year as well as instigating more than 25 new global markets.
Director, Customer Relationship Management
20042006

Directed and managed the development and implementation of company-wide cloud-based CRM system
including customer life cycle mapping, measurement and management.

Conceptualized and executed CRM system across multiple functional teams, while led to real-time pipeline
management and strengthened cross-functional collaboration.

Fostered and cultivated harmonious relationship with clients, which enabled more efficient and effective
business operations.
Career Highlights
Leveraged technical capabilities in instituting companywide CRM growth strategy and salesforce.com, thus
improving company workforce by 60% across multiple departments.

If I didnt say it enough at CTB, I will say it now, it was really great having you as my manager. You gave me that push,
I learned from you and you empowered me in my position. Unfortunately, Im not getting that where Im at now so I
definitely miss your leadership. So, thank, you!
~ Karla P., Sr. Data Analyst McGraw-Hill
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DOUGLAS RUTHERFORD
Boul der , Col orado 80304 303.968.6547 druther fo rd07@gmai l .com

Significantly enhanced customer satisfaction scores, renewal rates, quota achievement, and internal customer
awareness by formulating and implementing lifecycle mapping and customer satisfaction processes, metrics
and reporting.
Spearheaded initiatives for collaborative team selling to substantially improve quota achievement to 100%
and management visibility.

EARLIER CAREER
GATEWAY COMPUTERS, INC. POWAY, CA (20022004)
Manager, Customer Experience

20032004

Independent Customer Relationship Management Consultant

20022003

ARTHUR ANDERSEN BUSINESS CONSULTING DENVER, CO


Manager, Customer and Channels Solutions

19982002

COLORADO COMMODITIES MANAGEMENT, INC. BOULDER, CO


Senior Account Manager | Commodities Trader

19931996

EDUCATION AND CREDENTIALS


Master of Business in International Business
The George Washington University, Washington, DC
President of the MBA Association ~ Leadership Award
Bachelor of Arts in Liberal Arts (Political Science)
College of the Holy Cross, Worcester, MA
Dean's List ~ Varsity Football Team ~ Presidents Council
Six Sigma Certification
Licensed Real Estate Broker (State of Colorado)
PROFESSIONAL DEVELOPMENT
Sales Board, Action Selling Training
AFFILIATIONS
Owner | Rutherford Real Estate, LLC
Co-chair | Rotary club of Boulder, Colorado (Preserve Planet Earth Committee)
Member | Boulder Area Rental Housing Association (BARHA)
ACTIVITIES
2015 New Project of the Year Award, Rotary International District 5450
2013 Coach of the Year, Colorado Soccer Association
Eagle Scout, Boy Scouts of America

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