GERRY E.

BACKS
197 Mitcheson Street Tel: 613-227-9966
Almonte, ON K0A 1A0 Canada Email: backsg@gmail.com

PROFILE

Hands-on sales and business development leader with over 20 years of experience driving revenue and
profit growth in the Information Technology and Telecommunications markets. Recognized for the ability
to develop and enhance executive relationships with government, key decision makers and strategic
partners. Expertise includes strategic planning, account management, business development, lead
generation, sales methodology, customer relationship management, alliance and channel sales, marketing
campaigns, contract negotiation, and solution delivery. Dedicated to recruiting, training, and motivating
high performing cross-functional teams that consistently exceed sales quotas.

EXPERIENCE

FEDERAL GOVERNMENT OF CANADA, Ottawa, ON 2009 – Present

Consultant, Special Projects
Responsible for coaching government employees on project roll-outs for DND, Public Safety and
Emergency Awareness, NAV Canada, RCMP, Health Canada, and other departments

AT&T CANADA, Ottawa, ON & Montreal, Quebec 2007 – 2009

Provider of telephone and data services
Global Account Manager
Responsible for leading a 15 member sales and professional service team in achieving targets for the
Ottawa, Montreal, and Toronto markets, developing strategic account plans to grow business managing
C-level relationships, project rollouts and implementation
 Turned around an account with an unhappy client to obtain a renewed contract as well as producing
25% growth in the first year
 Provided solutions for the companies growth in VOIP and key new technologies

FRANCE TELECOM/ORANGE, Ottawa, ON, Montreal, Quebec & Paris, France 2002 – 2007
A leading mobile operator and provider of broadband Internet services
Global Large Account General Manager & Vice President, Strategic Alliances (2004 – 2007)
Responsible for leading a global account team of 100 sales and service professionals, creating and
implementing marketing strategies, and managing solution development and implementation
 Cultivated a new account relationship to obtain a $50 million global contract with Alcan International
 Generated additional revenues by establishing new lines of business in the healthcare industry and
improving relationships with Bell Canada, TELUS, Allstream, Quebecor, Dept. of Foreign Affairs,
Health Canada, DND, Royal Canadian Mounted Police, Bank of Nova Scotia, Mitel, and Zarlink
 Received President’s Award and membership in the Top 10 Club for four consecutive years
 Obtained donations from France Telecom of high-definition satellite communications for Telehealth
initiatives in Africa and South America notably the Stephen Lewis Aids program in Africa

Director, Global Large Accounts, Equant, Inc. (2002 – 2004)

Responsible for establishing and implementing new business development strategies, growing existing
accounts, and managing executive relationships and strategic partnerships
 Grew account base by 26% in a year with forecasted second year growth of 33%
 Expanded key accounts to include all areas of the federal government as well as contracts with
Zarlink, Bell Canada, Telus, Allstream, Mitel, and Molson Breweries

FEDERAL GOVERNMENT OF CANADA, Ottawa, ON 2002

 GERRY E. BACKS
Project Business Analyst Responsible for reviewing, developing analysis, reports and recommendations
on technology proposals presented to the Public Works and Government Services departments, securing
budget approval, and developing project schedules in collaboration with vendors

DMR CONSULTING, Ottawa, ON 2000 – 2002

Provider of enterprise architecture, project management, change management, and system integration
consulting services to the federal government; purchased by Fujitsu in 2002
Director, Business Development
Responsible for obtaining new business with federal government accounts, supervising consultants in
solution delivery, and managing strategic partnerships and contracts with Sun, IBM, Compaq, Cognos,
Crystal Reports, and Business Objects
 Generated over $4 million in revenue in the first year (120% of quota) and $5 million in the second
year (150% of quota)
 Won an ongoing change management contract with the government for Universal Pay Structure
 Nurtured new opportunities with Public Works and Government Services, Health Canada, Human
Resources Development, Treasury Board, and Canadian Customs and Revenue Agency

LGS, INC., Ottawa, ON 1999 – 2000

Provider of consulting services for the federal government; acquired by IBM
Director, Business Development
Responsible for cultivating new business in the private and commercial sectors and leading consultants
and salespeople in building new accounts and increasing customer satisfaction
 Secured a single $3 million contract in the first year against a territory sales quota of $3.5 million
 Obtained significant new business with Mitel, Nortel, and MDS Nordian

NETMANAGE, INC., Ottawa, ON 1998 – 1999

Firm specializing in emulation software; formerly Simware purchased by NetManaage early 1998
North American Territory Manager
Responsible for creating and executing strategic plans to increase sales to commercial and private sectors
and promoting products and services to new verticals through strategic partnerships and alliances
 Produced over $10 million in sales to exceed quota by 200% after obtaining major wins at Enbridge
Gas, Business Depot, and Canada Post

SHL SYSTEMHOUSE, INC., Ottawa, ON 1997 – 1998

System integration and consulting firm purchased by EDS in 1998
Federal Government Account Executive
Responsible for managing existing accounts, leading consultants, and marketing and selling to key federal
government departments, including Public Works and Government Services, Royal Canadian Mounted
Police, Correctional Services, Human Resources Development, Agriculture Canada and the Customs and
Revenue Agency
 Generated $3.5 million in new revenue and surpassed quota by 100%

DIGITAL EQUIPMENT OF CANADA, INC., Ottawa, ON 1986 – 1997

Hardware manufacturer acquired by HP
Nortel Global Account Manager
Executive Client Manager
Federal Government Account Representative
Responsible for training sales teams and developing new business with Nortel, Newbridge, Agriculture
Canada, Canadian Customs and Revenue Agency, Mitel, and the Department of Foreign Affairs and
International Trade
 Propelled annual revenues from $10 to $100 million by implementing an innovative leasing strategy
 Received the President’s Award and membership in the elite 100 Club for ten consecutive years

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 GERRY E. BACKS
EDUCATION

Bachelor of Commerce, Business & Marketing, 1984

Concordia University, Montreal, Quebec

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