DWAYNE L.

THORNTON
Tampa, Florida (813) 417-8448 dwayne.thornton@gmail.com

Vice President of Pharmacy Operations

Certified Lean Six Sigma Black Belt

MBA, Pharmacist, Certified Lean Six Sigma Black Belt with vast experience in using those principles to
engage management and staff to eliminate process waste and improve quality, while gaining their buy-in.
Proven collaborative skills with a successful track record of building relationships with customers,
pharmaceutical representatives/manufacturers, medical professionals, healthcare organizations and
insurance providers. Respected leader, who motivates diverse teams around common goals to deliver
peak performance. Dedicated to quality patient care and continuous improvement.
AREAS OF EXPERTISE
Operations Management Pharmacy Management Employee Engagement Root Cause Analysis
Team Leadership Control Charts Process Improvement Visual Management Boards Drug Utilization
Review (DUR) Quality Assurance (QA) Regulatory Compliance Problem Solving
CERTIFICATIONS
Lean Six Sigma Black Belt: Visual Management Boards, VSM, 8 wastes, and process control analysis
Villanova University, 2014
PCCA Pharmacy Compounding Certificate
TECHNICAL SKILLS
Minitab Microsoft Word Microsoft Excel Microsoft Power Point Visio
PROFESSIONAL EXPERIENCE
Soothe Compounding Pharmacy, Bradenton, FL
Vice President of Operations, 2015
Director of Operations/Pharmacy Services, June 2014 December 2014
Recruit and manage staff of 45 including pharmacists, technicians, shippers, sales support, and managers.
Develop highly efficacious formulas based on specific physician requests. Prepare for upcoming PCAB
accreditation and development of future 503b (sterile) compounding lab.
Engaged team to implement Lean Six Sigma principles, including 8 waste training and visual
management boards, while gaining management and staff buy-in
Reduced lead times for compounded meds from 7 to 2 days,
Increased daily throughput capacity from 150 to 250 compounded prescriptions in 6 weeks
Reduced technician and pharmacist errors 90% and 70% respectively
Revised operational reporting spreadsheets to make shortcomings visible sooner.
Medco Health Solutions-Express Scripts, Tampa, FL
Pharmacist Supervisor, 2010-2014
Directed and trained 47 pharmacists in DUR (Drug Utilization Review), QA (Quality Assurance),
pharmacist calling functions, and ensured compliance. Succeeded by engaging staff to apply Lean Six
Sigma tools to remove waste from processes, continuously improving efficiency and quality.
Saved over $500,000 and improved patient safety through continuous improvement projects.
Improved DUR rating from 85% to 100% of operational goals and reduced nonproductive
pharmacist time (shrink) within one month through initiating smart scheduling spreadsheet.

Dwayne L. Thornton, Page 2

Calibishie Cove Boutique Hotel, Dominica, West Indies
Director of Operations, Owner, 2008-2013
Utilized Lean Six Sigma concepts in designing and operating world-class, upscale, sea-side boutique hotel
with full-time team of 4, and part-time team of 10. Collaborated with North American and European tour
operators to generate new and repeat business. Successfully managed marketing, payroll, operations,
administrative, capital and profit and loss budgets.
Achieved ROI of 22 percent in 2010, over 25 percent in 2011, 2012 and 2013.
Sold property and business, tripling investment over 5 years.
Stansfeld Scott (Representing Merck KGaA), Oldsmar, FL
Regional Manager, 2003-2009
Led healthcare division sales and marketing team across 25 countries, representing over 70 SKUs, mainly
from Merck Germanys UK subsidiary, Seven Seas. Developed country-specific strategic sales and
marketing plans and developed mutually beneficial relationships with stakeholders.
Grew business from $1.8 million to over $3 million GBP from 2004 to 2009, despite mature brand
and economic recession.
Grew Haliborange Effervescent brand business an average of 22% from 2004 to 2009.
Met or exceeded regional sales and revenue targets from 2004 to 2009.
Drove sales by initiating omega-3 fish oil education programs for pharmacists and physicians.
Coached distributor sales teams in improving sales to trade accounts, pharmacists. and physicians
Acted as clinical benefits spokesman on radio and TV call-in programs throughout the Caribbean.
Cardinal Health/Soliant/Lesco/Integrity Pharmacy
Pharmacist, 2001- 2009
Practiced part-time in various areas within the profession of pharmacy
Provide pharmacist services in long-term care, home health care, hospital and retail settings.
Specialized services including compounding and IV therapy.
Publix Supermarkets, Inc.
Pharmacist, 1997-2003
Provided total quality services, customer satisfaction, compliance with regulations, compounding,
management and staffing.
Led automation of pharmacy ordering systems for the Tampa region including four counties and
20 pharmacies, slashing inventory by $600,000 by increasing turnover by two turns.
Improved profits and ordering practices by instituting IBM PDX software automation, resulting in
ability to manage inventory better described above.

Previous positions include three years as Pharmacy Manager for Winn Dixie Stores and two additional
years as Pharmacist Manager at Publix Supermarkets.
EDUCATION

University of North Carolina, Chapel Hill, NC, Master of Business Administration

University of Florida, Gainesville, FL, Bachelor of Science, Pharmacy
PROFESSIONAL DEVELOPMENT & LICENSURE

Lean Six Sigma Black Belt, Villanova University, Certified through 2016
Minitab Design of Experiments and Quality Statistical Analysis Certificate
Pharmacy licenses: FL, NC, OR, LA, MD