EMOTIONAL

INTELLIGENCE

Emotions
Emotions are strong intense feelings
that are directed at someone or
something
Strong instinctive feelings

Positive and Negative Emotions

Positive emotions (Goal
congruent)
- Happiness/joy
- Love/affection

- Pride
- Relief

Negative emotions (Goal

incongruent):
- Anger
Fright/anxiety
- Guilt/shame
- Envy/jealousy

- Sadness
- Disgust

Six
Six Universal
Universal Emotions
Emotions

Happiness

Fear

Surprise

Anger
Sadness

Disgust

Emotions

Surprise
Happiness
Fear
Sadness
Anger
Disgust

Physiology of Emotions

What is Intelligence?
Typically focused on

analytic reasoning
verbal skills
spatial ability
attention
memory
judgement

Multiple Intelligences

Cognitive intelligence
Emotional intelligence
Spiritual intelligence
Moral intelligence
Behavioural intelligence

Cognitive Intelligence
The ability to
Perceive and understand information
Reason with it and arrive at conclusions
Imagine possibilities
Use intuition
Make judgements
Solve problems and make decisions

Emotional Intelligence
The ability to
Understand the needs and feelings of
oneself and other people
Manage ones own feelings
Respond to others in appropriate ways

Spiritual Intelligence
The ability to
Understand that human beings have an
animating need for meaning, value and
a sense of worth in what they seek and
do
Respond to that need in appropriate
ways

Moral Intelligence
The ability to differentiate right from
wrong according to universal moral
principles

Behavioural Intelligence
(Skills)
Behaving or acting appropriately
according to situational needs
Verbal communication writing,
speaking and active listening
Body language
Other physical behaviour

To Conclude Emotional Intelligence means

the ability to acquire and apply knowledge
from your emotions and the emotions of
others
skill to use your emotions to help you make
choices
effective control over yourself and your
impact on others.

HISTORICAL OVERVIEW
1940s Ohio State Leadership Studies emphasize
Mutual trust
Respect
Warmth & rapport
1990 Salovey & Mayer coin term emotional
intelligence
1995 - Daniel Goleman publishes Emotional
Intelligence.

Acknowledging your
strengths and
weaknesses without
judgment is a key sign
of emotional intelligence

25 competencies
Divided into 5 dimensions:
Personal Competence:
Self Awareness
Self Management
Motivation
Social Competence:
Empathy
Social Skills

Personal Competence
Self-Awareness
Self-Management
Motivation

Self-Awareness
Personal Competence
Self-Awareness
(Being alert to your feelings)
1. Emotional Awareness
2. Accurate Self-Assessment
3. Self-Confidence

Self-Management
Personal Competence
Self Management
(Managing your feelings)
4. Self Control
5. Trustworthiness
6. Conscientiousness
7. Adaptability
8. Innovation

Motivation
Personal Competence
Motivation
(Using feelings to help achieve your
goals)
9. Achievement Drive
10. Commitment
11. Initiative
12. Optimism

Social Competence
Empathy
Social Skills

Empathy
Social Competence
Empathy
(Tuning into how others feel)
13. Understanding Others
14. Developing Others
15. Service Orientation
16. Leveraging Diversity
17. Political Awareness

Social Skills
Social Competence
Social Skills
(Handling feelings in interactions
with others)
18. Influence
19. Communication
20. Conflict Management
21. Leadership
22. Change Catalyst
23. Building Bonds
24. Collaboration/Cooperation
25. Team Capabilities

Emotional Intelligence Map

Self-Awareness
Emotional Awareness
Others
Accurate Self-Assessment
Self-Confidence
Self Management
Self Control
Trustworthiness
Conscientiousness
Adaptability
Innovation
Motivation
Achievement Drive
Commitment
Initiative
Optimism

Empathy
Understand
Developing Others
Service Orientation
Leveraging Diversity
Political Awareness
Social Skills
Influence
Communication
Conflict Management
Leadership
Change Catalyst
Building Bonds
Collaboration &
Cooperation
Team Capabilities

Emotions and OB Applications

Ability and
Selection
Deviant
Behavior

Leadership

Decision
Making

Motivation
Interpersonal
Conflict

Probabilities of not having an Good Emotional

Intelligence and their consequences

Relationship Problems

Rage in the workplace

Poor decision making capability

failure to advance in career

EI Benefits
Improved relationships
Improved communication with others
Better empathy skills
Improved career prospects
Manage change more confidently

Why Emotional Intelligence?

Enhance your career and success potential

Improve your personal productivity
Increase Job Satisfaction
Work easily with demanding clients and team
members
Improve work/life balance so you can enjoy your
personal life.
Mental Clarity
Higher Productivity
Magnetize Talent
Inspire People
Less Chaos