BHARAT REDDY KOYYA

E-Mail ID:

Mobile: 7845629329
bharat9hunk@gmail.com

CREDO

To associate with a rapidly growing enterprise and effectively utilize & enhance my knowledge & key skills to handle teams in the
direction of achieving the Organizational Goals thereby contributing to Organizational as well as my Professional Growth &
Excellence.

PROFILE SUMMARY

Highly professional and knowledgeable individual with MBA from Sri Sathya Sai University, Prashanti Nilayam and an overall
experience of 4 years ( 1 yrs in Retail Financing - Microcredit and 3 yrs in International Banking Operations, working for
big clients like Citibank.
Excellent Communication, Presentation and Client Interfacing Skills with a wonderful blend of an analytical bent of mind.
Capability of deciding on the nature of information needed and the ability to derive business sense out of such information. Ability to
think logically and present ideas from a business perspective, in the most desirable manner. Organized and disciplined team player
with a proven ability of excelling in managerial roles and simultaneously handle multiple tasks.
Rich experience of handling Client projects in Global Consumer Banking sector. Work done includes implementation of new project,
people management & ensuring execution of client contracts with Service Providers. Areas worked upon include a first-of-its-kind
audit transactions delivery project, manual software testing, vendor & people management, client partnership building, vendor
contract management and controls & compliance monitoring.
PROFESSIONAL SYNOPSIS

Tata Consultancy Services Limited, Chennai: May 2011 to May 2014

Role: Assistant Manager Wealth Management Operations
Client Citibank, Australia
Roles & Responsibilities
Managing a team of 25 skilled FTEs in varied areas ranging from Account Opening & Closures, Term Deposit Maintenances,
and Exception Resolutions with a team of 25- comprising of a Team lead
Spearheading Audit teams for TPISA, IQMS and client audits.
Productivity-Capacity Based Turn around Time (TAT) through Time motion studies & Capacity Planning and Accuracy BaseLining.
Process Excellence Initiatives - Reengineering projects for streamlining operations and removing redundancy.
Expertise in testing RCSA (Risk Control Self Assessment) - Identify risks within the processes and formulate appropriate control
plans.
Liaised with Clients to resolve any escalations and query resolutions

Prepared various MIS, Analysis and presentations for both clients as well as senior management.
As a Compliance coordinator, ensured the unit is compliant with all policies pertaining to Control and Compliance.
Diligently tracked the Financials of the unit and provided timely updates to the Senior management.
Administering the On-boarding certification module for the entire Australia Wealth Management Operations.
Setting out quality standards for various operational areas & conducting regular quality audits, ensuring a high-quality customer
experience, while adhering to the SLAs and work processes.
Examine employee ratings, analyze performance and personal development as well as organizational goals achievement.
motivate employees to ensure employee
Coordinating multi-directional interactions among various departments ranging from technology and bank branches to vendor and
back end offices of the client.

Credits:
Streamlined various processes Online Account opening , Account opening and Account maintenance. Identified & implemented
process improvements through automation resulting in FTE and Cost save.
Have taken the lead in identifying an automation opportunity in the data capture segment of account opening and tracked it to
closure taking the help of Optima Lab experts that has resulted in a FTE save of 4 associates.
Have eliminated the use of paper from the process that resulted in a Cost save of $7,200 annually.
Participated and got a special mention for identifying the redundant activities of the process in the Ideamax campaign rolled out
by the senior management.
Setting out quality standards for various operational areas & conducting regular quality audits, ensuring a high-quality
customer experience, while adhering to the SLAs and work processes.
Preparing MIS / Revenue reports to apprise senior management of the process thereby assisting in critical decision-making
process
Handled client queries much before the agreed TAT that helped achieve a CSS (Client Satisfaction Survey) Score of 99.5%
consecutively for 2 yrs in a row.
Appreciated by client and process managers for extraordinary presentation skills & escalations handling skills.
Received appreciation mails from clients side for being highly responsive and effective in finding solutions to problems.
Handled the walkthroughs during client visits and got acclaimed for presentation and communication skills.
L&T Finance Ltd : Aug 2009 to April 2011
Role : Finance Executive, Retail Finance Dept
Responsibilities:
Credit Appraisal, Loan Disbursement Scheduling and Recoveries monitoring.
Setting up the Branch and resourcing the Agents on a contractual basis (Teamlease and Adecco)
Handled a team of 8 Associates by looking into their training, customer approach methods & loan sourcing quality.
Ascertaining the income sources, asset base and credit worthiness of the customer & sanctioning the loan amount thereof
Develop proper credit risk management practices and due diligence procedures and ensure compliances.
Manage the development and implementation of ancilliary Micro-Finance products.
Participate in the planning process and in the general management of the branch.
Cross sales of MF and Insurance products to the borrowers spouse.
Communication Skills Training for the Agents that would help them deliver effective training to the customer
Credits
Youngest Executive in my cluster to have been entrusted with the responsibility of handling an Urban branch, Hyderabad that is
normally given only to the experienced lot.
Member of the planning team to have streamlined the entire recovery process from the point of prior intimation to the point of
recovery by introducing recovery sticker concept.
Have disbursed the highest amount of loans close to the tune of 15 Crore and handled a overall portfolio of 40 Crore due to
internal restructuring.
Have maintained a NPA of a perfect score of 0 throughout my stint.
Have been promoted as an Internal Auditor to closely track the recovery deposits during the Micro finance crisis.

ACADEMIC BACKGROUND

Degree

Year

School / College

Marks/ Grades

MBA (Finance)

2009

Sri Sathya Sai University, Prashanthi Nilayam

4.40 / 5.00*

B.com (Hons)

2007

Sri Sathya Sai University, Bangalore

4.53 / 5.00*

Class XII

2004

Sri Sathya Sai Higher Secondary School (Affiliated to

C.B.S.E)

88.0%

Class X

2002

Vignan Vidyalayam High School (Affiliated to Andhra

Pradesh State Board)

91%

*Out of a CGPA (Cumulative Grade Point Average) of 5

CERTIFICATIONS

AML Certified by IIBF.

ACHIEVEMENTS

Academic
Awarded with Scholarship for becoming the School Topper in SSC 10th State Board.
Appreciated by Faculty members as one of the best presenters in SSSU,Prashanti Nilayam.
Professional
Appreciated many a time for communication and presentation skills.
Received Citi Customer Wow award from the CEO of Citibank Australia for extraordinary performance.

IT PROFICIENCY

MS Office Word, Excel, Access and PowerPoint

Citi applications like Citrix,GRBS and UWS

PERSONAL PROFILE

Date of Birth : 17th August 1986

Marital Status : Single
Languages Known : English, Hindi, Telugu
Passport : H2252610

Address:
Present: 524, 3rd Vembuliaman Koil St,Palavakkam,Chennai-41

BHARAT REDDY KOYYA