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Sap Crm Technical Consultant

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Title

SAP CRM Technica

l Consultant

Target
IN-Any
Location
Authorized
YES
in IN
Education Bachelors
Experience At Least 1 Year
Job Type Full Time
Relocation Country
Email E-mail Address

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SAP CRM

Technical consultant
Candidate's Name

Email ID: E-mail Address

arora.nishant3693@gmail.com

Contact Info: PHONE

NUMBER AVAILABLE
Summary

More than 2 years of development, implementation and consulting

experience in different
applications of SAP CRM as a Technical Consultant.

Good exposure on Implementation, Support, AMS projects.

Excellent learning skills, with the ability to develop, maintain

and strengthen
relationships across all levels.
Key Skills

CRM :SAP CRM EHP1 WebUI, SAP CRM 7.0 Web UI,SAP CRM
ABAP,BOL,GENIL,BSP Workbench, AET, Transaction Launcher, One Order
framework,
Base Customization

Tools : Debugger

Interfaces : BAPI, BADI and RFC

ABAP Dictionary
ABAP Reports

Highlights

Currently working on SAP CRM 7.0 EHP1 WebUI with good exposure to
sales, service
and marketing modules of CRM.

Experience in enhancing components, working with event handlers,

context nodes,
attributes, plugs, views, windows.

Good understanding of CRM user interface architecture.

Greatly appreciated for technical expertise by on-site team during

my stay in Italy for the
current project.

Experience on working on sales, service and marketing modules of

SAP CRM.

Good ABAP coding as well as BOL programming experience in SAP CRM

7.0 WebUI as
well as in EHP1.

Awarded Bravo Spot award for outstanding work and

commitment.

Awarded a special project bonus from the leadership team and the
BU head for the key
contribution in the engagement.

Easily able to understand the requirements from functional

consultants and converting it
to developments as per the client requirements

Strong debugging skills

Highly motivated and ability to work both independently or as a

part of a team
(experience of working in a cross location global team).
SAP CRM
Technical consultant
Experience
Capgemini India Pvt Ltd
Nov 2011 to Present
Currently working as a SAP CRM Technical consultant in Capgemini India Pvt
Ltd, Bangalore
handling all SAP CRM WebUI developments.
Project: FIAT-Rental

Currently involved in implementation of SAP CRM 7.0 EHP1 system

as SAP CRM
WebUI developer.

Handling various developments and issues according to customer

requirements ensuring
timely and quality effective delivery.

Worked on various enhancements in WebUI by component enhancement

and various
other tools.

Worked closely with on shore team at on site in Italy and greatly

appreciated for the work
and technical expertise

Involved in data gathering with the client and functional team at

on-site to help realize

the clients requirements in a more efficient way

Some of the tools used extensively are AET, Component Workbench

etc.

Some of the enhancements include:

Created a guided activity page (Task UI) to implement the
functionality of

Quotation guiding users to step by step process like adding

partners, products,
type of transaction in various steps. At the finish
navigating the screen to
standard quotation page with all the details previously
filled by the user in
previous steps. This development was one of the most
important developments in
the project and under constant spotlight from the user.
Greatly appreciated by the
team and management for carrying out this timely and
effectively delivering it
single handedly.
Creating custom assignment blocks (table and form view) for
various one order

documents and products with all the functionalities

including edit, insert, delete
and saving.
Enhancements done in the product search screen by adding
new fields and

executing the custom search query to get the result.

Enhancement done in Inbox search and result screen and
using the BADI

CRM_IC_INBOX_BADI and creating the custom class by

copying the
standard class used to execute the search query. This
custom class is triggered by
adding it to the specific query object in the customizing
settings.
Implement various checks and functionalities in one order
documents by

implementing ORDER_SAVE badi.

Enhancements done for dynamic value help, hiding of the
fields in set types in

the product screen at UI level.

Enhancement in partner search result to stop navigation to
overview page based

SAP CRM Technical consultant

on the territory assigned to the logged in user.

Principal Systems & Consultant Pvt. Ltd.

Feb 2011 to Nov 2011
Worked as a SAP CRM Technical developer in The Principal Systems and
consultant Pvt. Ltd.
handling various CRM developments and issues focusing in the CRM WebUI as
well as CRM
ABAP.
Project: Curbell Plastics
Responsibilities:

Involved in direct interaction with the client for various

requirements and issues raised by
them including weekly update meetings.

Greatly appreciated by client for the effective qualitative and

on time delivery

Worked alongside client helping them in data and requirement

gathering and realizing
them.

Worked extensively on Web UI enhancements & configurations,

reports, external list
management enhancements, replication of data from CRM to ECC & vice
versa and
technical specifications. The work mainly involved the following
areas in SAP CRM:
Account, Contact, Activities, Opportunities, Interaction
Center, ELM &
Campaign Management.

Some of the main enhancements and issues that I worked on are

listed below:
Enhancements done in IC Email Inbox in Interaction center
Agent to show
different fields and displaying confirmed account number in
the context area.
Uploading the Mass contacts via ELM

Uploading the Mass contacts via LSMW using BDC

Copying control requirements

Enhancing components and redefining standard methods for

auto populating

various fields on Web UI

Detailed analysis of Account and Contact management.

Implemented order_save BADI for making fields mandatory and

displaying error

message on the Web UI

Implemented various BADIs for defaulting different
fields in the screens and for

action execution.
Analyzed the replication error for contact updates from CRM
to ECC

Create reports to delete business activities and to change

the status of business activities

Project: Waters Corporation

Responsibilities:
Technical consultant

SAP CRM

Worked on CRM Web UI Enhancement requests and issues raised by

the client.

Some of the main enhancement and issues that I worked on are

listed below :
Implemented
the
BADIs
CRM_ACTIVITY_H_BADI,
CRM_SRV_OSSET_CHECK & ORDER_SAVE to make
field mandatory on
activity screen.
Modifying the query parameters including max hits of the
Product Search screen.

Translating Assignment block Candidate's Name

on language.
Implemented copy control BADI CRM_COPY_BADI for
making
enhancements during follow up creation.
Various enhancements done at UI/Component level for
defaulting different fields
upon new creation, dynamically changing the property of
toolbar buttons,
dynamically changing the configuration of page.
Project: Yaskawa Inc.
Responsibilities:

below:

Worked on CRM Web UI, reports and technical specifications.

Some of the enhancements & issues that I worked on are listed
Adding custom fields in various views in WebUI and added

functionality.

Created and worked on RFCs involving various customer

requirements.

Implemented BADIs to be executed upon Actions.

Education
PDM COLLEGE OF ENGINEERING,BAHADURGARH
2010
B.E. (IT)
65%
St. Margaret Sr. Sec. School
2006

12th (CBSE)
80%
St. Margaret Sr. Sec. School
2004
10th (CBSE)
82%
Personal Details
Date of birth
Language Proficiency
Sex
Marital status
Hobbies
Adventure Sports.
Nationality

: 18 Sep, 1988
: English, Hindi
: Male
: Single
: Listening to music, Travelling,
: Indian

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