ITIL Certification

Adopt ITIL the worlds best known IT Service

Management framework for improved IT services.
ITIL is a framework developed in recognition
of organizations growing dependency on IT
and embodies best practices for effective
IT Service Management.

The framework was developed on the basis of expertise and

experience drawn from IT service management professionals and
organizations from around the world and from a variety of sectors/
backgrounds.

ITIL consists of a series of books offering guidance

on the provision of quality IT services, and on the
accommodation and environmental facilities needed
to support IT.

Improved IT services and more efficient delivery of

third-party services
Reduced costs and a boost to productivity
Increased levels of customer satisfaction
Comprehensive standards and guidance.

ITIL users benefit from:

CERTIFICATION AVAILABLE
FOUNDATION: Entry-level ITIL certification. INTERMEDIATE QUALIFICATIONS: Modular
structure; each module with a more specialist focus. Two streams with a total of nine modules:
Service Lifecycle Stream

Service Capability Stream

Service Strategy (SS)

Operational Support and Analysis (OS&A)

Service Design (SD)

Service Offerings and Agreements (SOA)

Service Transition (ST)

Release, Control and Validation (RC&V)

Service Operation (SO)

Planning, Protection and Optimization (PP&O)

Continual Service Improvement (CSI)

Managing Across the

Lifecycle (MALC):
Consolidates knowledge
gained across the scheme.
ITIL EXPERT:
Awarded to candidates
who achieve 22 applicable
qualification credits.
ITIL MASTER:
Achieved through written
submissions and interview.

FURTHER INFORMATION
Who is it for?
ITIL certifications are tailored for all levels of individuals working
in an IT service management environment, and those involved in
establishing and managing IT operations.
Find out more online at
www.APMG-INTERNATIONAL.com/ITIL

You may also be interested in:

ASL & BiSL

ISO/IEC 27001

COBIT 5

IT Analyst Series

IAITAM

Lean IT

ISO/IEC 20000

Service Catalogue

COBIT is a Registered Trade Mark of ISACA. ITIL is a Registered Trade Mark of AXELOS Limited. The Swirl Logo is a Trade Mark of AXELOS Limited.

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