UPSKILL UNLIMITED CALL SCRIPT

Melbourne Australia
1. Hello (first name) Good day ! My name is Paul from Upskill Unlimited. How are you doing today?
2. This is a quick call to INFORM you that the government of Australia is promoting ONLINE
EDUCATION COURSES. So you have nothing to worry about, this is NOT A SALES CALL.. you dont have
to pay anything upfront.
3. This is a program to HELP people get their qualifications and GIVE them BETTER JOB
OPPORTUNITIES for their careers.
4. So, have you heard about government supported program which is VET FEE HELP? (vocational
education and training)
V-Victor, E-Echo, T-Tango, F-Foxtrott, E-Echo, E-Echo, H-Hotel, E-Echo, L-Lima, P-Papa
5. just to give you a brief explanation about this program, VET FEE HELP is a program put in place to help
the citizens of Australia to avail of the governments study NOW and PAY LATER system or in other words,
its aim is to improve the skills of Australian citizens
6. To see if you are qualified for the program, I will ask you a QUICK couple of questions:
1. Are an Australian citizen, right ? perfect.
If NOT , say: unfortunately you are not qualified. thank you for your time, have a nice day
If YES proceed to 6.2

2. are you between the ages of 18-60.

3. do you have internet and computer access?
4. Are you currently working?
- If YES .... then which field are you working in?
- If NO .... then proceed to number 6.5

5. What is your highest educational Attainment? Thats great.

7. so far its looking great (pause)
so that you can fully benefit on the list of courses available, I will be more than happy to pass you
over to our educational counsellor, who will give you a call within 24 to 48 hours to give you more
information about the lists of courses that you can choose from and how you can benefit from it. So they
will be able to tailor a course for you.
8. ok ! that's Great.
9. WE ARE AVAILABLE FROM MONDAYS TO FRIDAYS, MORNINGS AND AFTERNOONS. What time
should we call you back to finalize this for you? ( repeat this in number 13.)
10. ok thats great, just let me verify the information I have here:
1. Your name is ________?
2. Your address is ________?
3. And, your contact number is _________, right?
4. Just in case we wont be able to reach you with your primary number, can I ask for an
alternative one?
5. Can I have your email address so I can update you on this matter?

11. One of my educational advisors from our head office in Melbourne will give you a call on (repeat his
answer on number 11) within 24 - 48 hours to give you more information about this online education
program.
13. Thank you for your time, (NAME OF THE CUSTOMER). Enjoy your day/have a great day.

State/Territory Abbreviations
ACTAustralian Capital Territory NSWQLDQueensland
SAVICVictoria
WAAbbreviations for types of
ALLEY Alley
ARC
CL
close
CRES
ESP
esplanade
LANE
lane
PDE
SQ
Square ST

New South wales NT-Northern Territory

South australia TAS- Tasmania
Western Australia

Streets/Roads/etc.
Arcade AVE
avenue
cresent CT
court
GR
grove
parade PL
place
Street TCE
Terrace

Abbreviations for building/complex

APT
Apartment
FY
MB
marine berth
OFF
SHED
shed
SHOP
SE
suite
U
WE
warehouse
abbreviations for floor/level
B
Basement
FL
Floor
G
Ground level
L
Level
LG
Lower ground floor
M
mezzanine
UG
upper ground floor

sub unit
factory
office
shop
unit

F
RM
SITE
VLLA

BVD
DR
WHY
RD

flat
room
site
villa

noulevard
drive
highway
road