Emotional

Intelligence
Session Extracts

Evolution of Awareness

Spiritual

Emotional Intelligence
Intelligence
Rational
Intelligence

Three Types of Intelligence

Capital
Material Capital

Social Capital

Spiritual Capital

Intelligence
RI
Rational
Intelligence
EI
Emotional
Intelligence
SI
Spiritual
Intelligence

Function
What I think

What I feel

What I am

Source: Zohar, 2005

Anyone can become angry.

-That is easy.
But to be angry with the right
person, to the right degree, at the
right time, for the right purpose,
and in the right way,
- That is not easy.
Aristotle

Emotions, Moods and Affect

Emotions
A feeling and its distinctive thoughts

Psychological and biological state

Ranges of tendencies to act
Goleman, 1995

Basic Emotions
While not universally accepted, there appear
to be six basic emotions:

1. Anger
2. Fear
3. Sadness
4. Happiness
5. Disgust
6. Surprise

Emotions are bioregulatory reactions that

aim at promoting, directly
or indirectly, the sort of
psychological states that
secure not just survival, but
survival regulated into the
range that we identify with
well-being.
Antonioi Damasio (1994)

Basic Moods

Concept of Emotional Intelligence

Was in existence from time immemorial
Set of emotional awareness and
emotional management skills
Co-formulators as a management
concept:

Peter Salovey (Yale University) and

John Mayer (New Hampshire University)
Enhanced and popularized by Daniel
Goleman.

Emotional Intelligence Defined

The capacity for

recognizing our own
feelings and those of
others, for motivating
ourselves, and for
managing emotions well
in ourselves and in our
relationships.
Goleman, 1995

EI: Key Components

Self Awareness

Knowing ones emotions

Self Regulation

Managing emotions
Handling feelings appropriately

Motivation

Marshalling emotions to achieve goals

Empathy

Recognizing emotions in others

Social Skills

Handling relationships
Managing Emotions in others

To Get
at
Emotion
, Go
Deep...

Amygdala is
deep within the most
elemental parts
of the brain.

New EI Model

Regulation

Recognition

Self

Others

Self-Awareness

Social
Awareness

SelfManagement

Relationship
Management
Positive impact
on others

Emotional vs. Rational : Two Minds

In a very real sense we have

two minds, one that thinks
and one that feels.
A view of human nature
that ignores the power of
emotions is sadly
shortsighted.
Daniel Goleman

Self Awareness
Emotional self-awareness
Accurate self-assessment
Self-confidence

EI Competencies

Self
Management
Self-control
Transparency
Adaptability
Achievement
Initiative
Optimism

Social Awareness
Empathy
Organizational awareness
Service

Relationship
Management
Influence
Inspirational leadership
Developing others
Change catalyst
Conflict management
Teamwork and collaboration

EQ

Emotional Quotient is the measure of

Emotional Intelligence.
Two key approaches
The Emotional Competency Inventory (ECI) of
1999, and the Emotional and Social Competency
Inventory (ESCI) of 2007.
The Emotional Intelligence Appraisal of 2001.

Variety of tools used to measure EQ.

IQ vs. EQ
Research shows
that IQ can help
you to be
successful only
20%. The rest is
EQ.

80%
EQ

20%
IQ

Professional
Progress
GETS YOU
HIRED
(IN)

IQ

GETS YOU
FIRED
(UP / OUT)

EQ

Affective Events Theory (AET)

Model developed by organizational
psychologists Howard M. Weiss (Purdue
University) and Russell Cropanzano
(University of Arizona)
Explains how emotions and moods
influence job performance and job
satisfaction
An event in the work environment triggers
positive or negative emotional reactions
Personality and mood determine response intensity
Emotions can influence a broad range of work variables

Affective Events Theory (AET)

Implications of AET
1. An emotional episode is actually the result of a
series of emotional experiences triggered by a
single event
2. Current and past emotions affect job satisfaction
3. Emotional fluctuations over time create
variations in job performance

4. Emotion-driven behaviors are typically brief and

variable
5. Both negative and positive emotions can distract
employees and reduce job performance

"Feelings come
and go like
clouds in a
windy sky.
Conscious
breathing is
my anchor."
- Thich Nhat Hanh,
A Vietnamese Monk