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Healthcare Manager with eighteen years of experience and a solid track record of boosting efficiency, enhancing service standards,
and reducing costs. Subject matter expertise in transforming revenue cycle processes to maximize revenue, minimize denials and
accelerate cash flow. Hands-on manager with demonstrated ability to resolve barriers, streamline business processes and manage and
lead others.
Areas of Expertise
Project Management
Process Improvement & Implementation
Patient Access & Financial Services
Professional Experience
2014 present
Healthcare Consultant
Analyze data for trends, cost reduction and process improvement initiatives.
Alignment of client processes and structure.
Perform detailed analysis of data, workflows, policies and procedures.
Function as the single point-of-contact for all on-going contractual and service issues as needed and develop and
implement solutions that are beneficial to clients, members, and the business at large.
Interim manager for billing, claim follow up, collections, cash posting, credit balance and underpayment review.
Anticipate and constructively resolve barriers and constraints.
Independent Contractor
UnitedHealthcare
2003-2014
1997-2003
Account Manager
Develop work plans, project tasks and manage projects in accordance with budget.
Conduct trend analysis critical to reducing denials and maximizing reimbursement.
Successfully negotiated settlements with various payers on significantly aged accounts.
Provide strategic recommendations and coaching to providers on program implementation and barrier resolution.