RICARDO A.

SIERRA
____________________________________________________________________________________________________
6235 VISTA DEL MAR, HOME: 954-977-7556; CELL: 954-756-2107
MARGATE, FL 33063 E-MAIL: rsierraidt@aol.com

OBJECTIVE: Account and sales support manager to provide the fastest and most cost-effective product and services business
solutions, to meet and exceed client's expectations.

SUMMARY: Here is a brief synopsis of the latest projects successfully completed:

• Account management for the sale of Wi-Fi Terminals for a Wireless operator in Panama, managing local subcontractors,
supervision installation and training. (Wi-Fi appliances, DSL); and also for the Session Border Controller project in Ecutel Ecuador,
sales, implementation and training coordination. (IP networks applications, VPN, MPLS, WLAN, SIP, and H.323).
Sales support management for CDMA and GSM proposals in Ecuador, and Central America.
• Account Management for Cable & Wireless Jamaica Data Mediation Billing project, with the product “Event Dynamics” NGN
compatible, for the International Exchange; including server installation and the Core 5000 system integration. (VOIP, CDR’s, NMS,
WAN, LAN, TCP/IP)
• Sales and implementation of Corporate VOIP telephony systems for the Latin American regional offices of some Local and
American companies (WAN, LAN, TCP/IP); and for Small Business VOIP telephone solutions for the Cargo and Customs service
providers in the Miami area.
• Account Management for Nextel-Peru project including sales, installation supervision and software integration for a Network
Management System. (PDH/SDH) ; and for the Tricom-Panama project for the voice/data grooming system to make more efficient
the local switch and control the radio-base stations network. (PDH/SDH)
• Account management in the Data Management project for Centennial Puerto Rico, covering network integration and system
configuration. (Telecom billing solutions, TCP/IP protocols); and for the Fraud Management system implementation in ANTEL
(Uruguay), including equipment/services application and test acceptance.
• Management of integration, training, and partnership with IBM for the Billing System deployment in TELECOM-Colombia, including
Tape Emulator systems.; and for the implementation of Billing Mediation Systems for NEAX-61, AT&T and EWSD digital exchanges
in Brazil, like Telesp (Sao Paulo) and Telepar (Curitiba).
• Account Management for Billing projects with the AMANETT system for clients as ENTEL (Chile), COTAS (Bolivia), and CANTV
(Venezuela).

SKILLS expertise:
- Ability to meet deadlines - Customer support oriented
- Capacity to build best practice documentation. - Data Management Analysis
- Fast learning capabilities of new technologies. - Good oral/written communications
- Fluent written/spoken English and Spanish. - Technical services Management
- Aptitude to develop procedural standards. - Project and Budget Management.

PROFESSIONAL EXPERIENCE:
Projects Support Manager
2007 to 2009 EGC International Corp. Ft. Lauderdale, FL
• Accountable for the sales projects activities establishing the specific needs of each client, developing a package to address those
needs, and ensuring that the prescribed solution exceeds customer expectations.
• Account management to contact the customer, review sales opportunities, clarify client’s specifications, and close the deal. EGC’s
product portfolio includes: Acme Packet (SBC), Juniper Networks (MT series), GE Security, FiberSensys, Xpectra and Tecore
Networks (CDMA, GSM, GPRS)
• Provide status reports on all sales projects to upper management; and track project budgets for ordering to manufacturing.

CALA Projects Support Mgr.

2006 - 2007 TELESCIENCES, Inc Mount Laurel. NJ
• Account and project support management for company’s products and services implementations, such Billing Mediation and
Customer Care Systems, establishing the proposal with the specific needs of each client and all associated project schedules to
follow-up customer’s milestones.
• Development statement of work, supervision installation, commissioning, including subcontractor’s management, and post sales
high-end client relations.

Senior Sales Projects Mgr.

2004 -2006 Interlink Global Corporation Miami, FL
• Account Management for new projects with VoIP technology applications for local and long distance telephone services.
• Logistics and Local Resources management for VOIP networks integration.
• Installation supervision, commissioning, and project quality assurance.
• Coordination of field training and procedures for Test Acceptance.
Sr. Sales Project Mgr. LAC
2000–2003 Tellabs Operations, Inc. Sunrise, FL
• Overall accountability for the technical sales in LAC region, within the Tellabs regional Sales division.
• Account Management for regional customers to support them and ensure the overall success of project’s implementations.
• Communicate and resolve findings, shortfalls, schedules, with upper management and technical staff.
• Account management for the sales and commissioning of TDM access systems, SDH transport network technologies, ATM, Frame
Relay, LAN Network VLANS Applications, and DWDM metro systems configurations.

Regional Sales Project Mgr.

1999–2000 Nortel Networks, Inc. Sunrise, FL
• Managing local Account Managers to create schedules, milestones and detail sales plans to be successful in the products and
services implementations.
• Account management for the Fraud Management Systems running over HP/Sun Solaris platforms with proprietary user interface
(GUI) and software applications.

Regional Support Manager

1995–1999 TeleSciences, Inc. (IDT/Axiom) Mt. Laurel, NJ
• Account and project manager for Data Mediation systems implementations, designed for telephone exchanges to meet client’s
billing requirements. The Data Mediation and Tape emulator’s devices were connected to the Data Center, using Ethernet and
protocol TCP/IP.

Regional Accounts Manager

1987–1995 ITEC International, Inc Huntsville, AL
• Account management to provide a liaison between company and clients to resolve problems and meet project requirements. (ISDN,
LAN, TCP/IP).
• Established valuable vendor-subcontractors' contacts within the installation and deployment phases, reducing labor and parts cost
by 15% over the project time.
• Supervision and field implementation for the Digital Billing systems (AMANETT) including hardware and software integration with
Digital telephone exchanges.

TRAINING and EDUCATION

- Tecore Networks, Columbia, MD: Mobile iCore platform training for CDMA and GSM Rural Village systems, including IMS.

- Juniper Networks Training Center, Denver, CO: Training certification for Routers M/T Series.

- Acme Packet Training, Boston, MA: Session Border Controller (SBC) training certification for IP Networking applications.

- DMC Wireless Systems, Ft. Lauderdale, FL: Configuration and operation of Eclipse microwave systems.

- Telesciences Training, Mount Laurel, NJ: Sun Microsystems Data server applications training for Mediation Devices.

- Tellabs Training Center, Mexico City, Mexico: Optical Transport System SDH and Network management System (NMS)

- Nortel Networks, Manchester, UK: Data Billing Management Systems and Fraud Analyst Certification.

- Pryor's Seminars, San Diego, CA: Project Management certification.

- City University L.A., Los Angeles, CA: Master in Science, Electrical Engineering /Telecommunications (MSEE).
Telecom dynamic systems and Modeling; Computational Methods,; Analog and Digital communications signals.

- F. J. Caldas District State University - Bogotá, Colombia: Bachelor Science Electronics Engineering (BSEE)

LANGUAGES: Fluent written/spoken English and Spanish