NEED HELP?

CONTACT THE SERVICE DESK

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Phone: From your Cisco IP Phone, dial 6-HELP (64357)

This service is available 24 hours 5 days a week.
NOTE: If you are Out Of the Office dial the local office
main number and then dial 64357.
Intranet: Visit the Knowledge Center for self-help articles
and to see the latest news and service disruptions. http://
it.corp.adobe.com/home.com
Email: Email your request to servicedesk@adobe.com
Chat: Chat with a Service Desk technician. Use IT Service
Desk application.

PASSWORD MANAGEMENT
Your passwords provide you with access to many resources.
Note: Do not change your passwords by any other method
other than the one below, as it may cause your local and
network passwords to be out-of-sync.
1. Open a browser window, and navigate to the Adobe
Identity Manager Portal:
https://adobeidentitymanager.corp.adobe.com
2. Enter your login ID and password, and then click Log In.
3. Select the Profile tab.
4. Enter a new password in the Password field, and then
confirm it in the Confirm Password field.
5. Click Save.

DESK PHONE
You have a Cisco IP Phone on your desk that displays your
Internal 5 digit Extension in the upper right corner.
Internal Calls: All internal numbers consist of 5 digits. You do
not need to dial 9.
External Calls: Dial 9 to get an outside line. If you wish, add
# to the end of the number dialed. It is not required, but it
will quicken the connection process. For more information,
refer to the following:
How to Use Your Cisco IP Phone:
https://kc.corp.adobe.com/kc/article.cfm?id=IT00493
How to Reset Your Voicemail Password:
https://kc.corp.adobe.com/kc/article.cfm?id=IT00192

BACKING UP
At Adobe we use Backup solution called CrashPlan.
CrashPlan is a hosted online backup solution. Data is
automatically backed up to off-site servers. Create account
on Crash Plan. Visit the CrashPlan FAQ for more details:
https://kc.corp.adobe.com/kc/article.cfm?id=KB547638

VPN
Any Connect is our VPN client that you use to connect to our
office network when you are remote. To connect using this
program, you need a One-Time Password (OTP) generator
which you can generate via any of the following methods:
1. By installing VIP access Client:
https://kc.corp.adobe.com/kc/article.cfm?id=IT00683
2. By Installing the VeriSign Application on a supported
mobile phone device: Use the following link for
information on supported devices and instructions:
https://kc.corp.adobe.com/kc/article.cfm?id=IT01510
3. By using a VeriSign Physical Hardware Token:
http://it.corp.adobe.com/remoteaccess/otp_request.cfm
NOTE: You need to activate the token and setting up PIN
number from https://adobeotp.adobe.com.
How do I log in via Cisco Any Connect?
Username: Your Adobe login ID.
Password: In this order, a PIN that you specified and then the
numbers displayed on your OTP generator.
PIN + OTP

VOICE CONFERENCE: INTERCALL

InterCall is Adobe's standard for voice conferencing.
InterCall offers reservationless voice conferencing for up to
125 participants.
Please refer to below link:
http://it.corp.adobe.com/conferencing/voice.com
Inter Call Phone numbers:
67777 (from any Adobe office worldwide)
Toll Free Number India: 0008006103229

VIDEO CONFERENCE
How to place a video call from any of the video conference
room?
https://kc.corp.adobe.com/kc/article.cfm?id=IT00470

LOCAL FILE SERVER

We have local file server \\blrfs01\ for standard Adobe and

Non Adobe application installations. You can connect to this
server by going to: Start > Run > Type \\blrfs01\apps

PRINTING
Install network printer from \\blrps01\
Need to double click on the nearest printer for installation
and set as default.

First Point of contact for all IT issues: Dial 64357 for Service Desk

Last Updated: 1st June 2014.

PHYSICAL LAPTOP SAFETY AND SECURITY

At the Office:
1. Dont use laptops while eating or drinking.
2. Dont put weight on the closed lid; it may damage the
screen causing vertical or horizontal lines.
3. Dont leave your laptop unattended in public areas such
as conference rooms, meeting rooms, etc.
While In Transit:
1. If your laptop is in your car, keep your car locked while
driving.
2. If you need to leave your car and you will not take your
laptop with you, keep it in a tray covered boot.
3. Never leave your laptop unattended in a public place.

IF YOUR LAPTOP IS MISSING OR STOLEN

Contact Global Safety and Security immediately at +1408-536-4444 (Contact details are located on the back of
your Access Badge)
Send an email to security@adobe.com with all relevant
details and your contact information.
Contact the nearest police station, and submit a copy of
the report to Security.

MORE INFORMATION

At Home:
1. Keep your laptop in a safe dry place.
2. Dont use your laptop while eating or drinking.
3. Dont set anything on your laptop that could damage it.

To learn more about preventing thefts and other

security-related topics, check out the Global Safety and
Security intranet site at
http://facilities.corp.adobe.com/SafetySecurity/index.ht
ml

DATA AND INTELLECTUAL PROPERTY

1.
2.

Ensure that your laptops hard disk is encrypted.

Use updated Anti-virus software.
https://kc.corp.adobe.com/kc/article.cfm?id=IT00028
3. Do not install any prohibited software.
https://kc.corp.adobe.com/kc/article.cfm?id=IT00595
4. Only install licensed software and avoid freeware or
shareware software.
https://kc.corp.adobe.com/kc/article.cfm?id=IT00545
5. Ensure that important data is backed up using CrashPlan.
https://kc.corp.adobe.com/kc/article.cfm?id=IT01491
6. While traveling, dont keep any confidential data on your
laptop.
7. Always lock your laptop when you leave it, even in your
office.
8. Reset the default admin password and keep strong
passwords for both local admin and your LDAP accounts.
https://kc.corp.adobe.com/kc/article.cfm?id=KB498059
9. Dont set folder share rights to everyone.
10. Do not open any suspicious emails or attachments.
11. Do not visit or download anything from suspicious Web
sites.
https://kc.corp.adobe.com/kc/article.cfm?id=IT01143
12. Ensure your home wireless network is secure.
https://kc.corp.adobe.com/kc/article.cfm?id=IT00486

First Point of contact for all IT issues: Dial 64357 for Service Desk

Last Updated: 1st June 2014.