Competency based interviews what to expect

Work History
Tell me about your current role
Where have you enjoyed working in the past?
What have you liked about it?
Why are you looking to move?
Role Match
What
What
What
What

attracted you to this position?

do you know about XX company name XX?
skills do you think you can bring?
are your career aspirations?

Managing Performance acting to build the capability of your team to

deliver maximum performance and fulfil potential
1. Tell me about a time when you had to manage an individual performance
issue.
2. Give me an example of a time when you have coached or developed
someone.
3. Give me an example of a situation that clearly demonstrates your
management style.
Delivering for the Customer delivering what the customer needs
consistently, quickly and effectively
4. Give an example of where you have delivered remarkable customer service.
5. Give me an example of a time when you have had to take a flexible approach
to meet customer needs.
6. Explain a recent problem you had to solve for a customer.
Taking Initiative identifying what needs doing and taking action to get it
done
7. Tell me about a recent obstacle you have had to overcome to deliver a result.
8. Tell me about a time when you had to think ahead to solve a problem before
it escalated, or to seize a business opportunity.
9. Give me an example of a problem you have solved that required a creative /
pragmatic approach.
Understanding the Customer investing time and energy in understanding
customer (internal and external) needs
10. Tell me about a time when you have identified customers needs to achieve
success.
11. Give me an example of a time when you have not been able to deliver what a
customer wanted.
12. Tell me about a time when you had to change the way you did something
based on customer feedback.

Continuous Improvement the drive and determination to set, meet and

improve upon the highest standards of performance
13. Give me an example of a best practice method you have adopted for your
business area.
14. Tell me about a recent change that you have made to processes or systems
that has improved business performance in the long term.
15. Give me an example of a recent project / task that required energy and
application to complete.
Working in Teams working co-operatively with others to achieve business
goals
16. Tell me about a time when you have made a significant contribution to your
team.
17. Describe a situation where you had to share information with others across
the business to achieve a result.
18. Give me an example of a time when you have recognised the contribution of a
person in your team.
Being Brave having the courage of your convictions and handling
challenges, conflicts and difficult decisions with confidence
19. Give me an example of a difficult problem you have had to tackle recently.
20. Tell me about a recent project / assignment that you found particularly
challenging.
21. Tell me about a time when you have made a tough decision even when others
disagreed with you.
Building Commitment creating a communicating a compelling vision which
energises and motivates others
22. Tell me about a time when you have raised the motivation of a team.
23. Describe a situation where you have had to communicate a change to others.
24. Give a recent example of when you had to communicate business strategy or
company goals to others.