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MEDIOCRITY IN
YOUR RCAs
ARMS Reliability
We are all
problem solvers.
Each and every
one of us actively
deals with
problems on a
regular, if not a
daily basis.
ARMS Reliability
However, the
crucial question
is Is everyone
actually good
at problem
solving?
ARMS Reliability
1.
A STRUCTURE TO
SUPPORT TRAINING
ARMS Reliability
Right?
ARMS Reliability
...Not so fast.
ARMS Reliability
Sound Familiar?
ARMS Reliability
If ANY training is
unsupported, the
same outcome could
occur. So is this a
problem with the
training or a problem
with the structure
that supports the
training?
ARMS Reliability
ARMS Reliability
ARMS Reliability
ARMS Reliability
ARMS Reliability
Average outcome
=
No value in training more staff
=
Acceptance of mediocre problem solving
ARMS Reliability
It is essential
that there is a
feedback loop,
whereby mediocre
investigation
reports are not
accepted, or
signed off.
ARMS Reliability
2.
AMOUNT OF TIME
DEDICATED TO
INVESTIGATIONS
ARMS Reliability
ONE HOUR?
Four Hours?
One Day?
One Week?
ARMS Reliability
ARMS Reliability
3.
INVOLVING THE
RIGHT PEOPLE
ARMS Reliability
n
i
t
n
e
i
d
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r
g
n
i
y
e
k
a
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i
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Informatio
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c
c
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n
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i
t
a
all investig
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o
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t
a
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q
e
r
s
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invest
m
o
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h
t
n
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a
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r
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n
i
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have tha
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,
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hav
.
s
t
r
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p
e
r
d
evidence an
ARMS Reliability
Support and
approval from
management
are necessary
for people to be
given the time
to attend the
investigation.
ARMS Reliability
4.
HAVING THE
RIGHT FACILITATOR
ARMS Reliability
Good communication
skills are important,
both verbal and nonverbal. A willingness
to be the facilitator
should also be
considered...
someone who has the
desire to do this job.
ARMS Reliability
Good
Great
A good facilitator
should be impartial,
unbiased, willing
to ask the dumb
question, and arguably
should not be the
subject matter expert.
A great facilitator
recognises that the
credit for a good
investigation outcome
belongs to the team,
and he works
deliberately to
facilitate that outcome.
ARMS Reliability
IN SUMMARY...
ARMS Reliability
Every incident or
accident that occurs
is an opportunity
to learn. If we can
learn effectively by
doing a high quality
RCA, then the goal
of trying to prevent
their reoccurrence is
far more likely to be
achieved.
ARMS Reliability
ARMS Reliability
ARMS Reliability
ARMS Reliability
RCA Program
Development
Jumpstart
Workshop
provides you with
a custom plan for
implementing and
sustaining your
RCA program.
LEARN MORE
ARMS Reliability
ARMS Reliability has trained over 20,000 people in the Apollo Root Cause
Analysismethodology in multiple languages across worldwide locations
and a wide variety of industries.
RealityCharting software
complements the method
by providing a userfriendly way to document
all the cause and effect
relationships.
It provides standardization,
quality checks, and insoftware help.
DOWNLOAD FREE TRIAL
ARMS Reliability
ARMS Reliability