Escolar Documentos
Profissional Documentos
Cultura Documentos
8. Partner role in SAP R3 and classification in CRM used to define the inter linkage
u can map Account grp of r/3 to crm classification with t.code ""pide" from sap r/3 system u can map
classification
Short text
A.
consumer:organization
customer
Sales prospect
competitor
consumer:person
(u can map r/3 org structure with crm u should go for t.code
"crmc_r/3_org_generate"
Process Flow
...
1.
You execute the program for transferring the sales structure. You can find the program in the
Implementation Guide (IMG) for Customer Relationship Management under Master Data Organizational
Management Data Transfer Copy R/3 Sales Structure. See the information in the IMG documentation.
2.
The system copies the sales structure, or the selected sales areas.
To ensure a structure that matches the R/3 sales structure as far as possible, and at the same time to make use of
CRM Organizational Management options, the R/3 sales structure is displayed as follows:
An own organizational unit is created for sales organizations, distribution channels and sales groups.
If you use the standard backend integration version of the CRM organizational model, if several sales offices are
assigned to one sales group in the R/3 System, the first assignment is transferred during copying. A sales group
cannot be assigned to several offices in CRM Enterprise. If you use the enhanced backend integration version of the
CRM organizational model, all organizational unit assignments are transferred during copying. Organizational units
can be assigned to several units.
The currency of the company code of the R/3 sales organization is assigned as an attribute of the corresponding
sales organization in CRM Enterprise.
Distribution channel and division are displayed as an attribute of their own organizational unit.
3.
If you are not using a header division and the system can determine a unique R/3 dummy division (R/3
header division), it enters this division automatically.
4.
In order to be able to use the organizational model in CRM Organizational Management, carry out the
following post-processing steps according to the requirements of your enterprise in the IMG for Customer
Relationship Management under Master Data Organizational Management Organizational Model Change
Organizational Model:
...
a.
Check the descriptions of the organizational units and change these to appropriate names, if
b.
Complete missing organizational units, for example organizational units for Sales or Service
required.
processes.
c.
Assign further attributes, for example postal code area and product groups for the required
scenarios (Sales or Service).
d.
Complete positions and assign employees to the positions. We recommend you assign only
one employee to one position if you are also using CRM Territory Management.
You can find more information on editing the organizational model under displaying/editing objects.
See of the following notes for executing the program for copying the R/3 sales structure:
If the organizational model is created automatically with this program, a possibly already existing organizational
model is not changed or overwritten. For this reason, ensure that organizational units or structures have not already
been created manually in CRM Enterprise before executing the report. Otherwise errors may occur during
organizational data determination and during business partner and product data maintenance, as two parallel
structures exist in the system.
For this reason, you can execute this program only once. Where necessary, you have to make corrections
manually in Organizational Model Maintenance.
You cannot undo the organizational model according to the R/3 sales structure in CRM Enterprise once it has
been created.)
13. I can simultaneously use responsibility rule and org model rule
14. Org model is time dependent
15. Org model (HR) in R3 can be transferred to CRM - yes
16. HR Master Record can be transferred to CRM - yes
17. Terri and org mgt can be used simultaneously
18. User defined attributes can be used to define my CRM org models
19. Both in territory and org mgt it is possible to create different labels
20. It is possible to store inactive BP in CRM system
21. It is possible to store inactive products in CRM
22. Attributes in Product Master is attached directly
23. Will Org determination be triggered first then partner determination
24. Partner determination is done again after doc changes
25. Item cat can be made to be re-determined during copy control
26. Line item status as per R3 partial delivery will get updated in CRM doc
27. It is possible to do the billing of CRM service order in R3
28. In an activity journal template, can we really update material type
29. It is possible to create survey questions which will generate dynamic
subsequent questions
70. Organizational model can be maintained in CRM. Which of the following are true.
a. To assign a user to a position u also need to have master data maintained
for the same
b. Can be mapped from CRM to SAP R/3
c. Additional levels in CRM are mapped into R/3 automatically
71. Ways to determine the org units in a document
72. Responsible organizational unit is used for..
a. Derives all other org.units
b. For pricing
c. Equivalent to R/3 plant
d. Is in charge of a business transaction
73. Territory management is used for
a. Reflect the market view of an organization
b. Specifies which products can be offered in a territory
c. Who has the highest revenue
d. Which BP?s belong to a territory
74. Who is responsible for a territory
a. We must link employees with territories via the HR position in org.
management
b. Can assign permanently or for a definite time period
75. True for territory management
a. Hierarchies can be time dependent
b. Can use hierarchies for representing territories
c. We can define our own attributes to define a territory
76. Following is true with regard to product categories
a. Initial assignment of products to product categories is done during
download from OLTP
f. Number ranges
81. Business transaction category is a control attribute that controls
a. Item category determination
b. Subordinate transaction type
c. Control attributes of transaction type
d. Subordinate item category
82. With regard to copying and creating a follow up document following is true
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
83. In copy control customizing what setting can influence transaction type and
item category determination
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
84. Following is true for texts
a. You define the source text of text types within access sequence
b. The texts are automatically determined in a document or can be entered
c. Can be assigned to transaction type and item categories
85. Which statements are correct for status management
a. Its controlled by status profile
b. You must assign at least one object type to the status procedure
c. System status can be controlled by system profile
d. User status is set internally by the system
93. Partner functions necessary for uploading sales order into R/3
a. Sold to party
b. Ship to party
c. Payer
d. Bill to party
e. Employee responsible
94. IPC is required to calculate pricing in CRM. Which of the following are true
a. It consists of SPE, SCE and TTE only. as it also includes data loader and
limited product master information
b. IPC accesses CRM database
c. IPC is JAVA based technology
95. Identify the correct statements regarding the pricing in CRM
a. Maintained in CRM. IPC accesses R/3 enterprise
96. Tax calculation
a. The business partner and product tax classification is made by assigning
tax groups to the tax types that must be determined in any given country
b. The tax groups indicate whether a business partner is liable for or
exempted from respective tax type that is imposed
c. The combination of tax group, the country or region and the tax type
determines the tax condition record
d. A business partner or a product has not been assigned a tax classification,
the default tax group is used
97. True for actions
98. Schedule condition
99. Billing prerequisites
a. Billing unit
b. Number ranges
c. Billing types
d. Item categories
e. Item category determination
100. Data exchange between R/3 and CRM
101. What is Adapters ?
102. Main tasks of R/3 adapter
103. Administration console ?Replication Administration
104. Publisher-Subscriber Concept
105. Load filtering
106. What is a business scenario 46. Key Blocks for people centric CRM
107. What does the role definition determine
a. A task oriented content
108. SAP Net Weaver
109. Three layers of Web Application Server
110. What is business package
111. The delivery mechanism is in the iView studio. Following are the primary
functions
a. Informing customers about available packages, worksets, and iViews and
making the content available for down load
b. Supporting the develop community in creating new content and offering it
to SAP portal customers
c. Delivering updates and patches
112. Functions of Blueprint Application Builder
113. Functions of CRM Designer
114. Blueprint tables
115. IViews are generally displayed through portal pages. You can import predefined
pages or create your own. What does the page definition include
a. iview bundles pages, worksets, roles
b. Pages bundles iviews, worksets, roles
137.
138.
What are the different data update in crm through middle ware
139.
If i create a new condition record in R/3 how do you sync with crm
140.
141.
142.
143.
How the vol/trade spend tab is determined in marketing planner, what
are the important settings needed