VIKAS KHICHI

Flat No.717, Bldg. No.1-14A

Al Khail Gate, Phase 2
Al Quoz, Dubai, UAE
Mobile1: +971-557271665
Mobile2: +971-559558669
Email: mailonvikas@gmail.com

NEW BUSINESS DEVELOPMENT, SALES & MARKETING MANAGEMENT

Marketing & Corporate Relationship Management Sales Management - Administration

As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist
others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a
position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity
to gain additional skills and experience. Now observing to continue bringing a significant contribution for a
company that rewards on merit, preferably within a Business Development, corporate sales & marketing
management appointment.

AREAS OF EXPERTISE
New Business Development
New Client Development
Sales & Marketing Campaign
Account Management
Identifying New Markets

Corporate Sales

Staff Development / Leadership

Competitor Analysis

ERP Implementation
Identifying Customer Needs

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

F&I Consultant
Customer service
Negotiating
Presentations

Administration

ASSISTANT MANAGER, FINANCE & INSURANCE

Jun14- Present

Automobile sales, finance & insurance

PORSCHE CENTRE (Al Nabooda Automobiles, UAE)
FINANCE & INSURANCE
Maximizing sales opportunities for the PORSCHE Branch by offering Finance & Insurance Solution to all
customers and ensure that each customer receives excellent customer service.
Identifying customer needs through effective questioning and listening techniques, then proposing
appropriate finance and insurance solution that meet these needs whilst maximizing branch profitability
utilizing approved panel banks and insurance providers.
Maintaining an effective relationship with bank and insurance representatives; follow up payment
received from banks and check documentation for accuracy and compliancy.
Ensuring that all documentation, quotes, proposals etc. are completed and processed accurately and if
required make an appointment for the customer with the bank representative.
Selling subsequent years insurance & extended warranties by checking insurance & warranty reports and
contact customers. Up sell other products.
Ensuring that Sales Management, General Management and other front line sales staff are kept abreast
of developments in the finance & insurance market.
Management
Supporting responsible GM in negotiation process with banks and insurance companies as required.
Ensuring correct implementation of F& I processes within the PORSCHE BRAND.
Training & coaching F&I and sales team to ensure optimal F&I penetration.
Monitoring KPIs of the F&I team.
Operational
Maintaining a consistent supportive relationship with the sales team and F&I Manager, and act as a
customer contact when sales consultant or F&I manager is not available.
Meeting every customer to ensure that if finance is not taken up, a record is kept of how the vehicle is
being paid for to ensure that there are no missed opportunities.

Keeping fully up-to-date with product knowledge on the full range of finance and insurance options
available.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)

Reports
Producing reports for the F&I Manager, Sales Manager and General Manager, to detail F&I income and
penetration levels.
Producing commission reports for sales teams and payments received from banks and insurance
companies.
Personal Development
Engage in continuous professional development.
Arrange an annual appraisal, with line manager in accordance with the companys appraisal process.

RELATIONSHIP OFFICER, SME BUSINESS DEVELOPMENT

Oct 12 Apr 14
Business Finance, Trade finance,
Investment & Portfolio Management
Consumer Finance Unit Department,
(Emirates NBD Bank, UAE)

Maintained & managed an assigned portfolio of SMEs in a professional & profitable manner.
Developed professional relationship with clients for various business banking processes.
Identifying, soliciting and acquiring new SME clients in line with approved business acquisition strategies.
Provided high level of customer service by ensuring that all requirements for facilities are handled
promptly and efficiently to enhance the customer satisfaction.
Negotiated appropriate credit lines in conformity with the Banks underwriting standards after thorough
analysis of information necessary for the preparation of a detailed credit proposal.
Maintained professional relationship with business banking sector to generate new business.
Developed new business relationships for the bank and penetrate existing relationships while managing
risk parameters.
Maintained business banking portfolio for all clients and updated contact information.
Cross selling other products & services to SME clients to ensure multi-product relationship.
Analyzed client portfolio for loan and credit policies and recommended activities to reduce risks.
Making regular visits to clients for both monitoring and business generation purposes.
Monitoring new credit requests and designed loan write ups for clients.
Ensuring compliance to all bank policies and community reinvestment regulations.
Coordinating with various business partners and clients to facilitate increase in financial services.
Maintaining record of all sales deposits and analyzed loan growth to achieve objectives.
Preparing reports for all sales activities within required timeframe and ensured accuracy.
Preparing negotiation terms and conditions for all loan agreements and leases.
Contacting clients periodically to determine any changes in their financial status.
Devise and execute business development strategies to attract and acquire new clients and generate
business surplus to targets set.
Building and maintaining client bases, keeping current client plans up-to-date and recruiting new clients
on an ongoing basis.
Evaluating financial reporting systems, accounting or investment activities and make recommendations
for changes to procedures or other financial support functions.

RELATIONSHIP OFFICER, CORPORATE BUSINESS DEVELOPMENT

Feb 11 May 12

Payroll Accounts, Personal Finance, Credit Cards,

Investments and Premium Products consultant
Employee Banking Solutions Department,
(Representative for Standard Chartered Bank, UAE)

Maintained & managed an assigned portfolio with existing corporate clients to retain & grow their
banking relationships in a profitable manner and in line with assigned business growth targets.

Developed relationship with the corporate clients for Employee banking solution department.
Implemented the corporate client development scheme and achieved the best performer award 2011.
Developed the company listing concept and rewarded for best concept award 2011.
Established effective & professional communication (both internal and external) to ensure turnaround
time within designated parameters and higher client satisfaction levels.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)

Maintained & managed an assigned portfolio with existing corporate clients to retain & grow their
banking relationships in a profitable manner and in line with assigned business growth targets.
Managed and expanded client relationships on corporate level.
Advised clients on financial plans utilizing knowledge of investment strategies, banking requirements,
assessing clients assets, liabilities, cash flow, insurance coverage and financial objectives to establish
investment strategies and rewarded with best advisor.
Analyzed financial information obtained from clients to determine strategies for meeting clients
financial objectives.
Provided clients with a high level of individualized customer service.
Organized promotional programs to improve sales & attain set goals in sales.
Designed and applied various methods to accomplish targets on monthly basis.
Converted accounts from satisfied to delighted
Payroll Proposition tie-ups with large corporate clients.
Provided the Best solutions for Customers financial needs.

BUSINESS DEVELOPMENT MANAGER

April 05 Dec 10
New Business Development, Corporate Sales & Marketing,
Analysis, Franchisee Development, Administration
(ICA Infotech Pvt. Ltd., East, West & North INDIA)

SALES, MARKETING & NEW BUSINESS DEVELOPMENT

Marketing & Sales Policy implementation in the specified territory.

Dealt with Schools, Colleges & Universities for Corporate Business tie-ups.
Implementation of ERP throughout the territory, for best result in services.
Established new market virgin territories sourced and developed new branches/clients.
Turned around the areas from worst performing in the company to best area after only 6 months.
Implemented the Self driven tactic within the team associate.
Established and maintained relationship with the clients on corporate level.
Developed an aggressive marketing & sales campaign that focused on direct marketing to cultivating new
clients and nurturing the existing client base.
Motivate and lead project teams including setting & reviewing goals.
Derived Continuous Improvement forward and ensured customer satisfaction and loyalty.
Significantly increased turnover within own dedicated region.
Consistent record of exceeding Sales Targets within my region without sacrificing profitability.
Delivered the right product to customers, accurately and on time whilst building partnerships and
understanding their specific requirements.
Awarded Best Result in Area Development AWARD 3 TIMES for increased turnover, profit, and quality
standard.

PLANNING & TRAINING

Responsible for P&L, budgetary controls, sales and marketing, staff recruitment and development to the
very highest level of service.
Estimate, Plan, and Execute training projects by ensuring the processes and adhering to the set
standards of quality.
Trained end users / employees (in-house or on-branches) in the delivery of courses in a safe manner.
Analyzed, identified and capitalized on competitors weak areas which resulted maintaining and
strengthening the major advantages for company.
Maximized income and profits by implementing advertising and marketing campaigns whilst promoting a
new and innovative range of products and services.
Conducted the Seminar/workshop to develop the Brand Image along with ATL & BTL activities.
Maintained an awareness of developments in the field of service marketing and research to ensure that
the Company continues to compete effectively specially with competitors.

ADDITIONAL WORK RESPONSIBILITIES & EXPERIENCE

Marketing Executive & Assistant Manager (ERP Implementation) year 2005
HR Coordinator year 2006
Admin & Accounts Assistant year 2008

QUALIFICATION & PERSONAL DETAILS

PGDM - International Business
Balaji Institute of Modern Management, Pune

2006 - 2008

Bachelors Public Administration

Bikaner, Rajasthan University

2002 - 2005

Senior Secondary, Maths, Physics, Chemistry

Ajmer Education Board, Rajasthan

2000 2002

Junior High School

Ajmer Education Board, Rajasthan

1998 1999

Technical Skills: - Good knowledge of MS- word, MS-excel, MS-power point, access.
Excellent with ERP, Adobe Photoshop, Coral accounting & All Windows versions.
Can also accomplish Software Installation, Hardware Installation & Networking.
Interests and Pastimes: Cooking, Photography, Motorcycling, Flying, Motor Sports.
Born: 28th September 1984.
Nationality: INDIAN (RAJASTHANI)
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