INTERNSHIP REPORT

on
Human Resource Practices in
NATIONAL BANK OF PAKISTAN

Amber Pervez

Institute of Computer and Management Studies

Hazara University, Mansehra
September, 2013

INTERNSHIP REPORT
on
Human Resource Practices in
NATIONAL BANK OF PAKISTAN

Internship Report submitted to the Department of Management Sciences

In Partial Fulfillment of the Requirements for the Degree of
Bachelors in Business Administration

Institute of Computer and Management Studies

Hazara University, Mansehra
September, 2013

APPROVAL SHEET
Internship Report
On
Human Resource Practices in
National Bank of Pakistan
INTERNAL SUPERVISOR:
Name:

Mr. Muhammad Zulqurnain Safdar

Signature:

____________________________

Designation:

Lecturer_____________________

Organization:

Hazara University Havelian Campus

EXTERNAL EXAMINER:

Name:

___________________________

Signature:

___________________________

Designation:

___________________________

Organization:

___________________________

DEDICATION

With Profound Respect and

Admiration we dedicate
our humble
efforts to our Parents, Friends
and institution
who encourage/tutors us
throughout our
educational career and
gives us the best
opportunity to learn
and make
ourselves useful
member
of society

PREFACE
The development of skills to perform well in professional life has become a dire need of
every Business Graduate. The great English Premier Sir Winston Churchill once said,
Knowledge is a pretty thin stuff unless mixed with Experience.

The report on the National Bank of Pakistan is written in partial fulfillment of the
requirement for the degree of BBA (Hons). I am extremely grateful to Allah for his
guidance in the completion of this report.

The basic purpose of the internship is to fulfill the requirement of the university.
Internship is the scheme of arrangements, requiring students to work in an organization
for a specific period of time after completion most his course work. Internship has certain
specific objectives such as: to work in the real life situations, apply management
knowledge to practice and improve personal skill_ human relations, working with people,
and the art of interviewing people. It also is a tool to develop analytical skills i.e.
organizational analysis, financial analysis, marketing analysis etc and to improve report
writing skills and finally help to develop concrete plans, including long and short-term
action plans, along with financial details.
Report writing was a very challenging and invigorative, it was the decisive moment
which revealed how much one has accomplished throughout the academic career, putting
the writing and analytical skills to work and coming up with pragmatic and realistic
recommendations that can be actually implemented for the benefit of the organization
This report includes the introduction to report on NBP and a brief review of the history of
NBP, its objectives, policies, functions and operations of NBP.

I pay my thanks to the staff of NBP who helped me in providing information about the
bank operations. I am grateful to benevolent lecturers, supervisor and my dear friends for
support in the completion of report. Finally, I wish to express my heartfelt appreciation to
my Supervisor Mr. Muhammad Zulqurnain Safdar for his assistance in the preparation
and completion of this report.

TABLE OF CONTENS
CHAPTER # 1
INTRODUCTION TO THE REPORT
1.1 INTRODUCTION
1.2 PURPOSE OF STUDY
1.3 SCOPE OF STUDY
1.4 OBJECTIVES OF THE STUDY
1.5 LIMITATION OF STUDY
1.6 BENEFIT OF STUDY
1.7 RESEARCH METHODOLOGY
1.8 SCHEME OF THE STUDY
CHAPTER # 2
EVOLUTION OF BANKING IN PAKISTAN
2.1 INTRODUCTION
2.2 DEFINITIONS OF BANK
2.3 EVOLUTION OF BANKING IN PAKISTAN
2.4 HISTORY OF NBP
2.5 MISSION STATEMENT
2.6 VISION STATEMENT
2.7 GOALS OF NBP
2.8 OBJECTIVE OF NBP
2.9 FUNCTIONS OF NBP
CHAPTER # 3
THE ORGANIZATIONAL STRUCTURE
3.1

GENERAL OUTLOOK

3.2

BOARD OF DIRECTORS

3.3

EXECUTIVE COMMITTEE

3.4

DIVISIONAL CHIEFS

3.5

REGIONS OF NBP

3.6

CORPORATE BRANCHES

3.7

HEAD OFFICE

3.8 DOMESTIC NETWORK

3.9 OVERSEAS NETWORK
CHAPTER # 4
HUMAN RESOURCE MANAGEMENT
4.1 HUMAN RESOURCE DEPARTMENT FUNCTION
4.2 SELECTION & RECRUITMENT
4.3 TRANSFER, PROMOTION AND LAYOFF
4.4

JOB FOR LIFE

4.5

PERFORMANCE APPRAISAL

4.6

INTER PERSONAL RELATIONSHIP

CHAPTER # 5
TRAINING & DEVELOPMENT
5.1 INTRODUCTION
5.2 SOCIALIZING ORIENTING & DEVELOPING EMPLOYEES
5.3 MANAGING CAREER
5.4 TRAINING & DEVELOPMENT IN NBP
5.5 HUMAN RESOURCE DEVELOPMENT
5.6 GUIDELINES OF HUMAN RESOURCE DEVELOPMENT
5.7 EXISTING TRAINING INFRASTRUCTURE IN
5.8 CAREER DEVELOPMENT
CHAPTER # 6
SWOT ANALYSIS
6.1 INTRODUCTION
6.2 STRENGTHS:
6.3 WEAKNESSES
6.4 OPPORTUNITIES
6.5 THREATS
6.6 COMPETITIVE ANALYSIS
CHAPTER # 7
FINDINGS AND ANALYSIS

7.1

INTRODUCTION

7.2

PROBLEMS AT THE BRANCH

7.3

FUNCTIONAL ANALYSIS

7.4

ADMINISTRATIVE ANALYSIS

7.5

PERSONNEL MANAGEMENT ANALYSIS

CHAPTER # 8
RECOMMENDATIONS & CONCLUSION
8.1

INTRODUCTION

8.2

RECOMMENDATIONS

8.3

CONCLUSION

8.4

LIST OF PERSONS INTERVIEWED

8.5

BIBLIOGRAPHY

LIST OF TABLES
3.3

CORPORATE BRANCHES OF NBP.21

LIST OF CHARTS
3.1 Head Office Management Chart18

ACKNOWLEDGEMENT

All praise is to Allah, the source of knowledge and wisdom within and beyond our
Comprehension and who bestowed me with the power to understand the work.

It is here that I would like to acknowledge the efforts and invaluable advice of the people
without whom this report could not have been completed. I would like to express my
deepest gratitude and appreciation to my supervisor, Mr. Muhammad Zulqurnain
Safdar for providing me with his continuous help and assistance throughout different
phases of this internship Report. Without his support, I could not have completed it. I
would also like to thank my supervisor for his patience and imperative guidance in
editing and providing suggestions for improvement.

Last but not the least I would like to acknowledge my family, and friends who stood by
me throughout everything; I feel great pleasure to offer my cordial thanks to my parents
for their constant encouragement, unconditional love and trust, moral support.

Amber Pervez

LIST OF ACRONYMS
NBP

National Bank of Pakistan

HRM

Human Resource Management

HRD

Human Resource Development

SWOT

Strengths, Weaknesses, Opportunities and Threats

PLS

Profit and loss sharing deposits

DD
TT
MT

Demand Draft
Telegraphic Transfer
Mail Transfer

HRDW

Human Resource Development Wing

JNMDC

Jamil Nishter national Management Development center

AVP

Assistant vice President

SUP

Senior Vice President

SEUP

Senior Executive Vice President

EVP

Executive Vice President

OG-I/II/III

Officer Grade I/II/III

EXECUTIVE SUMMARY

This is the age of specialization; every person must be capable in his/her particular field.
Some practical experience is necessary to enter the field because only education given in
the universities is not enough to compete with the world wide changing situation. The
field work is difficult and complicated. This is a good reason why the students of
bachelors are being given a fair chance to get the practical area in which students have to
enter after completing education.

Internship is a vital part of any degree program. This report is based on findings made
during the period of six week internship in NBP Main branch Abbottabad to fulfill the
requirements of the degree of BBA (Hons). The purpose is to gather information about
Humana Resource Practices in National Bank of Pakistan and its operations. During
internship, information is gathered from different wings of the bank by using primary and
secondary sources of data in a very short span of the time. Information is also provided
by the officers about the operations of the bank and the activities performed by them.

This report primarily introduces the readers to what Humana Resource Practices and
Training & Development is from HRM perspective. Following the introduction stage, the
HRM of National Bank of Pakistan is introduced. The following information is provided
to the reader.

Chapter 1:
An introductory chapter that discuss the introduction of study of report, its Background,
Purpose, Scope, Methodology, limitations and Scheme of the report.

Chapter 2:

This chapter includes brief history of banking in general, evolution of banking, History of
NBP, mission statement, NBP objectives, and functions of National Bank of Pakistan.
Chapter 3:
It tells us about the board of directors, management structure and NBP local and overseas
branches and representative offices.
Chapter 4:
Contains introduction of human resource management, inter personal relationship
transfer, promotion and layoff performance appraisal, and recruitment and selection.

Chapter 5:
Training & development from the Human Resource Management perspective, Mentions
the review of the information of HRD Department.(Strategies) of NBP, and HRD
department of National Bank of Pakistan. Human resource development wing (HRDW)
and Training for different categories.

Chapter 6:
It tells about Strengths, Weaknesses, Opportunities and Threats of i.e. SWOT analysis of
NBP.
Chapter 7:
In this chapter discussed the finding and analysis in all aspects of the Bank are given.
Chapter 8:
In this chapter recommendations for improvement on all aspects of the Bank are given
and conclusion of report. Bibliography and reference are placed which helped out to
prepare the report

At the end, analysis of the report is being introduced by the researchers, which was an
effort to make it easy for the readers to better understand the existing situation of HR
Practices and training and development in NBP.

The mentioned report is prepared out the major strengths providing benefit to the bank
and weaknesses that should be removed to increase the banks profitability and
performance. Problems and weaknesses faced by the bank can harm its goodwill and
threaten its profitability. It also gives an idea about opportunities that bank can avail and
the threats that will cause difficulty in its operation.

The suggestions provided will help the bank employees to trim down the excessive paper
work so as to reduce the burden on the employees. These suggestions will definitely
increase the efficiency of the bank by employing the female in the bank and it will
increase the NBPs good well by providing sitting area to the customers in the bank.
More over by hiring the professionals in the bank and introducing the ATM facility
NBPs profitability will also increase.