Brochure Preparation Form

Course
Title
Date
Venue
Programm
e Category/
Genre
Overview/
Pengenala
n

SPEECH SOLVING PROBLEM EFECTIVELY, EFFICIENTLY , CREATIVELY AND

HOLYSTICALLY

Objective
s/
Objektif
(point
form)

After completing the 2 days course the participants

shall able to : Solve problems and implement solutions
Define problems clearly and set unambiguous
standards for solutions
Identify underlying causes for problems
Evaluate feasibility of solutions in terms of business
merit
Choose the decision-making strategy that best fits the
situation
Improve your individual and team creativity in problem
solving
Choose the best solution from available alternatives
Plan for effective implementation
Apply various thinking techniques to generate ideas for
problem solving.
Manager
Sales and Marketing Executives
Assistant managers
Supervisors
Decision Makers in Organization
Those Interested in negotiations

Who
Should
Attend/
Siapa
Yang
Patut
Hadir
(point
form)
Worksho
p
Methodol
ogy (If
applicabl
e)
Speaker
s
Nicknam
e
Speaker

Soft Skill
In House

Lecture.,
Discussion.,
Nominal Group Training
Discussion Within the Group
Presentation
Activities

Dr Rahman

Dr Ab Rahman Ibrahim, is a professional speaker, motivator,

s Profile/
Profil
Pencera
mah

facilitator, trainer in the soft skill fields of marketing,

communication,
management,
motivation,
leadership,
followership, entrepreneurial skill, team building, personal
development, creativity thinking, organizational change, mind
& attitude, the power of dream and social etiquette. He has
delivered the speech to the various government agencies,
private sectors and non-governmental organization. He holds
a PhD in Communication from Standford University, Master in
Corporate Communication (UPM), and Certificate in
Entrepreneurial Management from University of New England
(Aust). He is also a Fellow of Commercial Management
Institute (UK) and Member of Institute of Commercial
Management (UK).

Day 1:
Workshop
Outline/
Kandungan
Kursus

Course Outline
Overview of Workshop and Problem-Solving and Decision-Making Model
Attain an overview of the workshop and its overall objectives
Identify key steps in the problem-solving and decision-making model
Understand the purpose and benefits of each step in the model
Understand why managers often fail to thoroughly follow the model when
dealing with day-to-day work problems
Selecting and Defining Your Problem & Conflict
Understand the distinction between serious problems and urgent problems
Review techniques for overcoming psychological forces that often hinder
the recognition of serious problems
Define the problems using "gap analysis"
Begin receiving feedback on aspects of your problem
Problem & Conflict
Determining Cause
Understand the difference between symptom and cause
Understand the difference between single, multiple and circular causes of
problems
Use different tools for determining causes of problems
Receive group feedback on the analysis of the causes of the three problems
in the workplace
Decision-Making Strategies
Identify the benefits of using teams in decision making
Identify the different strategies that can be used in decision making
Identify your preferred decision-making style
Identify appropriate decision-making strategies in different situations

Day 2:
Workshop
Outline/
Kandungan
Kursus

Creativity to Generate Better Solutions

Identify how whole-brain thinking can spur creativity in problem solving
and decision making
Understand the skills that are characteristic of creative groups
Apply skills at fostering group creativity to a groups attempt to solve
problems
Receive feedback on how your own behaviors fostered or hindered group
creativity
Blinders and Brainstorming
Understand common blinders
Identify blinders that can lead to problems and prevent their resolution
Understand the process of brainstorming and its use in problem solving and
decision making
Participate in brainstorming sessions to solve problems

Workshop
Outline/
Kandungan
Kursus

Selecting and Implementing the Best Solution

Identify the steps in determining the feasibility and practicality of aspects of
a potential solution
Evaluate the feasibility and practicality of possible solutions to your
selected problem
Receive group feedback on the solution you selected
Plan to implement the solution
Receive group feedback on your implementation plans
Module 5: The Critical Thinking Technique I
5.1 Alternatives
5.2 Focus
5.3 Challenge
5.4 Random Entry
5.5 Provocation
5.6 Harvesting
Module 6: The Thinking Tools
6.1 PMI & CAF
6.2 AGO & OPV
6.3 APC , C&S & FIP
Module 7: The Six Thinking Hat I
7.1 Introduction
7.2 Blue & Green Hats
7.3 Red & Yellow
Module 8: The Six Thinking Hat II
8.1 Black & White
8.2 Avtivities
8.3 Activities