02.20.

10

1. Mindmap problem solving. Draw map of the central idea. Ameglidia.

2. Peripheral categories, 2nd category for the customers ‘emotional state’ dash
board need to know what is going on in the customer’s emotional state.
Facts are important one side of the critical thinking – the passion, wired in,
important to get to the complete solution.
3. Toyota non fact data going on – Group Think—no one will say ‘NO’ to the
boss. Roll over category was suppressed. Tresse and Raceima. Good at 1,
2, but not all 3. Fishbone diagram,
4. Emotional Intelligence: relationship going forward for problem solving, this is
our pain, $ lost ‘trip report’ – emotional proxy.
5. Make connections of the suppressed portions of the brain. This will add value
to the meeting – get both sides of the brain to become active.
6. Getting my next job {HOW TO MIND MAP FOR PROBLEM SOLVING} –
connections – pictures – domain of thinking? Critical thinking ‘passionate
about how people think’. Emotional payload to get ‘audience’ on your side.
Desirable weather for the planting of seeds. Level of information.
7. 11 WORD PROBLEM STATEMENTS
• The Rule actually gives your more freedom!
• FORMAT
i. FIRST LINE TWO WORDS: NAME IT
ii. SECOND LINE THREE WORDS: TELL ABOUT IT
iii. THRID LINE FOUR WORDS: TELL WHAT IT DOES
iv. FOURTH LINE TWO WORDS: RENAME RESDESCRIBE
1. Brookfield: What do we mean? Developing you. Once you are developed as
a Critical thinker---must develop others to grow and develop.
• Logical Analysis – Trek- Spock
• Magical Thinking – vitamin supplements, TV Evangelists, Voodoo
• Wishful Thinking -
• Cultural Thinking
• Dream Thinking – lottery, Disney

1. Activity of engaging
• Recognize, confront, address
• Critical thinkers are not trapped by destiny fate or prior
decisions, they see that by their actins the future remains open
and malleable
• Path dependence explains how the set of decisions one faces
for any given circumstance is limited by the decisions one has
made in the past, even through past circumstances may no
longer be relevant. In essence, hisogtry matters, John Mauldin.
• Create, preempt, proact, not react – “Protect the
Customer”
 • Is a Process, not an Outcome
• Questioning Assumptions
• Why???
• Not ‘Because!”
• Respectful, open skepticism
• Ongoing, never finished
• “Continuous Improvement always possible”
1. Questions: seek clarification, assumptions, probe, consequences, point of
view, solutions, validity, perspectives, varying, justifications, misleading,
misunderstandings, conclusions, causes, solutions, potential, meaning,
reasons, assume nothing!!!
2. KNOW THE AUDIENCE prior to getting BUTTERFIES in ROWS and COLUMNS to
present to KNOW more than 7 words per PowerPoint Slide. MAP—fold map
--- look outside match what you see to map. Similar to an “Electric Panel”
sequential way not rectal linear.. Organizational chart.
3. Contextual
• May be Obvious / Oblivious
• May be implicit and contemplative
• Many people are oblivious to context
• Manage Risk
1. Not Limited to Rational
• Emotions are central to critical thinking process
• Emotions tie us to our physical reality
• Asking challenging questions about assumptions produces
anxiety
• Fear informs our analysis – BUT MUST NOT RULE IT
• As we abandon limiting assumptions, we can feel positive
thoughts and exhilaration – LIBERATION
• Bias, reason, fact, opinion
• EMANCIPATORY LEARNING – AWARENESS OF THE FORECES
THAT HAVE RESULTED IN THEIR CURRENT SITUATION AND
TAKING ACTION TO CHANGE ACCORDINGLY
• Liberation from personal, social, institutional, biases that
conceal new directions, power, control (INNOVATION)
1. Descartes Error
• ‘I think, therefore I am.
• Humans with brain damage can perform logic easily but do not
intervrate not solve for their best outcomes – disconnected from
consequences.
• Commitment and passion are critical components – informed
and result of skeptical thinking prioritizing.
1. COMPONENTS OF CRITICAL THINKING
Identify and challenge Assumptions: valid, accurate, applicable,
appropriate?
 What is hidden, unconsidered, unspoken, that supports them?
contextual awareness – fully present
Identify and Consider Alternatives - imaginative vision passion
Reflective Skepticism
Absence of the data is the compliment.

2. Contrarian Strategy:
• Abduction = Synthesis
• Thesis, Antithesis, Synthesis
• Escape Fate
• Contradictions are opportunities to grow..
• continuous improvement
1. Trigger Event – emotional discomfort at existence of recognizing
contradiction “cognitive dissonance’’ “disequilibrium”.. Appraisal –
Exploration – Develop Alternatives to transition – Integration to transform or
confirm – Reestablish comfort.
2. NOT Critical Thinking – Hitler..
3. Critical thinking – gain control of thinking, excite, Driver of personal
liberation, Means to Protect the Customer, Serve the Customer, Intelligently
manage Risk with facts + data, Continuous Improvement and What can I do
today that will make my company more money?
____________________________
PAPER:
Facts + the delta difference… what is the one fact that will dispute.
COMPARE and CONTRAST managerial process models – operational—official –
visions
Resources – making money--?? Compare the data – standard – indexes---
dollars – stock values--- market share
____________________________
Standard way to measure when comparing to competitors:
Use anything to measure but must establish the: {BENCHMARK}
____________________________
Find a magazine that finds you absolutely uncomfortable: What did you
think about the area before buying and after….BLOG