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FrequentlyAskedQuestions
2013,EmersonProcessManagement
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CSI2140
April2013
CSI2130SupportandUpgrade
Q1.
WillmyCSI2130stillbesupported?
Yes,yourCSI2130willstillbesupported.Emersoniscommittedtosupportingourcustomers.Support
agreementsareavailable,productsupportpersonnelcontinuetoassistwithanyquestions,repairsarestill
performed,andcurrentandfutureAMSMachineryManagerversionswillsupporttheCSI2130.
Q2.
CanIstillbuyaccessoriesformyCSI2130?
Yes,allaccessoriesfortheCSI2130areavailable.
Q3.
CanIstillbuyaCSI2130?
No,theCSI2130isnolongerforsaleandhasbeenreplacedwiththeCSI2140.However,Emersonremains
committedtosupportingexistingCSI2130sinthefield.Supportagreements,productsupport,repairs,and
accessoriesarestillavailable.
Q4.
WillallmyDownloadablePrograms(DLPs)betransferredtotheCSI2140ifI
upgrade?
Yes,allDLPswillbetransferredfromyourCSI2130toaCSI2140exceptforthealignmentDLP.
Ifyouhavealignment,youcansendyourCSI2130toarepaircentertobeturnedintoanalignmentonlyunit.
CustomerpaysshippingtoEmersonandEmersonpaysreturnshipping.Turnaroundtimeshouldbe7daysor
less.
Q5.
IfIupgradetotheCSI2140,doIneedtosendmyCSI2130toEmerson?
Yes,tradedinCSI2130unitsneedtobesentbacktoEmerson.YoucaneasilydothisbyobtaininganRMA
numberfromEmerson.
IntheU.S.orCanada,call1.888.367.3774andselectoption2
OutsidetheU.S./Canada,call+63.2.702.1111
Emailwwcs.custserv@AP.EmersonProcess.com
IfyouhavealignmentonyourCSI2130,Emersonwillreturntheunittoyouasanalignmentonlyunit.All
otherdownloadableprogramswillbemigratedtotheCSI2140.Theupgradepricecoverstheconversion
workandreturnshippingyouneedonlyacquiretheRMAnumberandpaytoshiptheunittotheproduct
servicecenter.
Q6.
WhatdoIdosincetheCSI2140doesnotsupportalignment?
YoucansendyourCSI2130toarepaircentertobeconfiguredasanalignmentonlyunit.AllotherDLPswill
betransferredtotheCSI2140whenyouupgrade.
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CSI2140
April2013
Q7.
IhaveaCSI2130runningtranslatedfirmware.Willmylocalizedversionstillbe
supported?
Yes,theCSI2140willbeavailablewithlocalizedfirmware.Checkwithyourlocalsalesrepresentativefor
informationaboutyourlanguage.
Q8.
IfIhaveacurrentsupportagreementonmyCSI2130with6monthsofcoverageleft
whenIupgrade,willthose6monthsapplytothenewunitordoIlosethem?
TheCSI2130supportagreementqualifiesyouforasignificantdiscountonyourupgradepurchase.TheCSI
2140comeswitha12monthwarrantyfromthedateofpurchase.ThatwarrantysupersedesanyCSI2130
supportagreementdurationremaining.
Q9.
IhavefourCSI2130units,butcanonlyaffordtotradeuptwoatthistime.Iwill
upgrademysoftwareversiontosupporttheCSI2140,butwillitsupportmyCSI
2130stoo?
Yes,AMSMachineryManagerv5.6willalsosupporttheCSI2130.
HardwareandAccessories
Q10. Whyarent25pinadapterssupportedontheCSI2140?
TheCSI2140doesnothavea25pinconnector.Insteadmultipleconnections/channelsaresupportedby
eitherconnectingdirectlytothetwoaccelerometerM12connectors,usingsplitterYcables,orusingthe4
channelinputadapter.
Q11. DoIneedthe4channelinputadaptertocollectfourchanneldata?
No.TherearemultiplewaystoutilizethefourchannelcapabilitiesoftheCSI2140.Fourchannel
accelerometerdatacanbecollectedusingtwosplitterYcablesconnectedtothetwoM12accelerometer
connectorsontheCSI2140.Youwillneedthe4channlinputadaptertocollect4channelvoltsdata.
Q12. CanmyCSI430SpeedVuebeusedwiththeCSI2140?
Yes,butanewcableisrequired.Youcanpurchasethiscablefromyourlocalsalesrepresentative.Existing
CSI430usersareeligibleforapurchasediscounttomaketheupgradeeasier.
Q13. Canmy404tachometerbeusedwiththeCSI2140?
Yes,butanewcableisrequired.Youcanpurchasethiscablefromyourlocalsalesrepresentative.Existing
tachometerusersareeligibleforapurchasediscounttomaketheupgradeeasier.
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CSI2140
April2013
Q14. WillmyCSI2130headphonesworkwiththeCSI2140?
MostheadphonescanworkwiththeCSI2140byconnectingthemthroughanofftheshelfBluetoothreceiver
toreceivetheBluetoothsignalfromtheCSI2140.
Goto www.assetweb.com/mhmandselectPortableVibrationAnalyzersandCSI2140tofindalistof
recommendedBluetoothreceivers.CompatibleBluetoothenabledheadphonescanalsobepurchasedfrom
Emerson.
Q15. WhatkindofmemorycarddoestheCSI2140use?
TheCSI2140canuseastandardSD(SecureDigital)memorycard,whichcanbepurchasedatalocal
retailer.EmersondoesnotsellSDmemorycards.
Software
Q16. WhatversionofAMSMachineryManagerdoIneed?
YouneedAMSMachineryManagerv5.6orhighertousethesoftwarewiththeCSI2140.
Q17. HowcanIgetAMSMachineryManagerv5.6?
Ifyouhaveacurrentsupportagreementorwarranty,youcanrequestacopyfromproductsupport.
Otherwise,youneedtopurchasethesoftwareorasupportagreementfromyourlocalsalesrepresentative.
Wireless
Q18. CanIusewireless capability todownloadroutesanduploaddatato/fromtheCSI2140?
Yes,iftheCSI2140wirelessmodulewaspurchasedforyourCSI2140,thenitcanwirelesslydownload
routesanduploaddatatothedatabaseviawirelesshotspots.Thiscanbeusedtosenddatabacktothe
databasefromthefieldforanalysisbyacoworkerwhilemoreroutesarecollectedbythevibration
technician.
ThisisanalternatemethodofcommunicationtoUSBorEthernetcabledcommunications.
Q19. CanIaddthewirelessmoduletomyCSI2140aftermyinitialpurchase?
Yes,butyouwillneedtoreturnittoaservicecenterinordertohavethemoduleadded.
Q20. IknowtheCSI2140haswirelesscapability,sowhyiswirelessnotavailableinmy
country?
Wirelesscommunicationhastobecertifiedwitheachcountrysgovernmentregulationsandwillnotbe
availableuntiltheCSI2140hasreceivedthewirelesscertificationforyourcountry.Pleasetalkwithyourlocal
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CSI2140
April2013
salesrepresentativeforthelatestinformationregardingthecertificationforyourlocation.Alistofcountries
withwirelessapprovalsisavailableonlineatwww.assetweb.com/mhmunderPortableVibrationAnalyzers
CSI2140.
Q21. WhatwillIhavetodoformycompanyswirelessnetworktorecognizemyanalyzer?
YoumayneedtoconsultyourITdepartmentforassistancetogainaccesstotheplantswirelessnetworkfor
yourCSI2140.
Training
Q22. WillIneedtraininginordertousemyCSI2140?
TheCSI2140userinterfaceissimilartotheCSI2130tomakeitfamiliartocurrentusers.
WhetheryouareacurrentuserornewtotheCSIfamilyofanalyzers,therearewizardsbuiltintotheanalyzer
tohelpyouperformyourgeneraltasks.AQuickStartguidewillalsobeprovidedsothatyoufeelconfident
withyournewanalyzer.
Q23. IwanttrainingtousethemoreadvancedfunctionalityofmyCSI2140.WherecanI
findthis?
TheCSI2140trainingcoursewillbeavailablestartingOctober1,2013.Youcanfindmoredetailsonthe
trainingcourseschedulebyvisitingtheCSI2140websiteorEmersonsEducationalServicespage.
Q24. Imnotabletoupgradeatthistime,butmystaffstillneedstrainingontheCSI2130.
Willyoucontinuetoofferthat?
Yes,theCSI2130trainingcourseswillcontinuetobeoffered.Youcanfindmoredetailsonthetraining
coursescheduleandlocationsbyvisitingtheCSI2130websiteorEmersonsEducationalServicespage.
EmersonProcessManagement
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efforthasbeenmadetoensuretheiraccuracy,theyarenottobeconstruedaswarrantiesor
guarantees,expressedorimplied,regardingtheproductsorservicesdescribedhereinortheir
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