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PACING MODES
Standard voice pacing modes offered by UCCE dialer
Progressive SMS
Progressive email (email blaster supported)
DATA UPLOADS
Administrative tool used to configure and
upload contacts
Connect to database or utilize flat files
Support for partial update for data refresh
AUTOMATE CAMPAIGN RUNTIME
Configure campaign runtime, date range, and
specific days
SUPPORT FOR MULTI-TENANT AND
HOSTED ENVIRONMENTS
Multi-tenancy capabilities
Privacy of campaign, customer, and list data
Option to partition premise-based installation with
disparate business units or departments
Ability to customize supervisor real-time monitors
and reports based on needs of individual entities
THIRD PARTY APPLICATION INTEGRATION
One centralized agent screen with quick access to
information
AGENT DESKTOP
Thin and thick client support with icon-based tabs
Seamless integration with out of the box Cisco Agent
Desktop
MULTIPLE LANGUAGES
Supports languages in addition to English
Simultaneous support and option to configure a
separate language for each tenant.
ADDITIONAL TECHNICAL UPDATES (2.0)
Support for 64-bit operating systems
Automatic delivery of notices and reports in case of
system/process failure
Increased handling power