CURRICULUM VITAE

Afzal Abdullatif Memon

Cell +971 556738555

Email: amumbai786@yahoo.com

CAREER OBJECTIVES:
To be associated with a progressive company that gives me the scope to apply my Knowledge, Skills &
Experience acquired in the area of Client & Account Management, Business Development, Recruitment,
Resource Planning, Customer Service, Sales & Marketing, Product promotion, and Quality Assurance, which adds
value to operations & administration and grow along with the organization.

SUMMARY

MBA with 14 years of diverse & challenging experience for clients in Government, Oil & Gas, Banking,
corporate, Manufacturing, Real Estate, Engineering, Telecom etc. as business developer, key account
management, sales & marketing and operations for IT & Non IT Staffing & recruitment services, Corporate
training, IT solution sales.
A self-starter with clear understanding of the business needs having problem solving approaches possessing
excellent communication, leadership & motivation skills.
Combine entrepreneurial drive with business management skills to drive gains in revenue, market share and
profit performance.
Communicate a clear, strategic sales vision, effectively training both veteran and junior sales team members.
A disciplined approach to the task at hand combined with powerful presentation skills has contributed to a
strong record of excellence.
Experience in planning and implementing targeted demand generation activities and meeting agreed upon
sales targets.
Good experience in identifying and pursuing new, sustainable, value-add business with existing accounts, new
target accounts.
Strong experience in maintaining client relationship (existing and prospective) and account management.
Potential to lead a team as a team leader. Attitude for self learning and problem solving.
Strong communication skills and customer support approach to identify customer requirements and propose
technical solution to promote satisfaction of key accounts.
Attended workshops on Communication Skill, Team Building, Leadership, Negotiation, Selling Skill, etc.
Am a good team player with excellent management and inter personal communication.

EDUCATIONAL QUALIFICATIONS
MBA. Master in Business Administration,
specialization in Human Resource & Marketing

National Institute of Management, Mumbai. INDIA

B. Com. Bachelor in Commerce

Christ Church P.G. College, Kanpur. INDIA (2003)

HSC

Rizvi College of Arts, Science & Commerce, Mumbai.

INDIA (2000)

SSC

ST. Michaels High School, Mumbai. INDIA (1998)

PERSONAL DETAILS
Current Address
Nationality
Date of Birth
Marital Status
Passport
VISA Status
UAE Driving License

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:
:
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Al Qusias. Dubai. UAE

INDIAN
14th July 1981.
Married.
Valid till May2022.
Employment/Residence (UAE)
Yes. Valid till 2022

Curriculum Vitae of Afzal Abdullatif Memon

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PROFESSIONAL EXPERIENCE
Worked with A CMMI Level 5 IT Company as Sr. Manager Business Development from August2014 till May2015
Present Location Dubai, UAE.

Company Profile.
A CMMI Level 5 Company is a part of the Oman based Group of companies is a global provider of innovative software
products and solutions. Presence since last 15 years with database of 550+ customers and having more than 2000+
associates/consultants in more than 20 countries. Company provides IT Staffing and IT Software Solutions services to
various Public sector and Private sectors.

Key Result Area & Deliverables.

Highly process oriented with a special focus on business development, key account management and operations
for IT Staffing & Recruitment and IT Solution sales for clients in Government, Semi government, Oil & Gas,
Corporate, Healthcare, Real Estate, Banking, telecom sectors etc. in the UAE region.
Hitting sales and activity targets, (including phone and customer activity targets).
Forecast sales every week and month. Pipeline development.
The creation and execution of a territory business plan focused on developing prospects, pro-active up and
cross-sell campaigns, presentations, increasing market penetration and sales growth within assigned territory.
Managing and stimulating revenue through complex, multiple go-to-market strategies.
Providing service to existing customer base to ensure satisfaction and maintain long-term relationships and
increase penetration of these accounts, in addition to working on driving and increasing new business.
Responsible for normal territory management activities which include: maintaining the common customer
database, (CRM) and accurate sales forecasting.
Liaising with present Company marketing, training, consultancy, administration, technical and development
departments when required to ensure customer satisfaction and sales.
Identify and execute plans for market awareness, client case studies and vertical market growth within assigned
territory and accounts.
Do responsible for completion and submission of RFPs/RFI/Tenders from Government/Banking/Corporate
clients.
Participate in the RFP discussions, rate negotiations, contractual issues, etc., with the customers and ability to
quickly understand contracts and technology.
Do costing and pricing (costsheet).
Follow up with clients for closures.
Do planning and implementing business strategies to drive revenue and profitability.
Possess focused approach towards achieving the goal of the organization in terms of profit and providing superior
customer servicing in order to retain them on a long-term basis and try to dig as much possible to work with
them for across locations.
Documenting all the sales details and reporting to the higher officials of the company.
Manage and lead a team to drive deployment of resources for several assignments through process improvement
& planning to ensure & maximize operational efficiency and to address the requirements of the customers
Do shortlisting for outsourcing candidates as per the technology for client requirements.
Followed up with after sales and performed daily routine administrative procedure.
Provided technical advice to customers on all installation and usage aspects of computer systems and networks
both presales as well as post sales.
Ensure smooth functioning to deploy resources as per Client SLA.
Evaluating the sales performance of each area independently and the value it contributes to the company
Effectively plan and prioritize individual sales activity to ensure target achievement.
Identify and track competitor in the assigned clients and crack competitor business.
Assist & motivate to the team to deliver as per client SLA and to achieve organizational revenue & resource
mapping.
Planning & execution of recruitment process from sourcing and screening and on boarding the candidates, salary
negotiation.
Track invoice & collections .
Vendor management. Channel management.

Curriculum Vitae of Afzal Abdullatif Memon

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Curriculum Vitae of Afzal Abdullatif Memon

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PROFESSIONAL EXPERIENCE - 4th Company

Worked with Raqmiyat LLC as Program Manager IT Staffing (Business Development, & Account Management)
Present Location Dubai, UAE.

Company Profile.
Raqmiyat LLC is a part of the UAE based Group of companies which is one of the foremost UAE business groups with over 28
years of experience in providing IT services in the region. As part of its comprehensive IT service offerings Company provides IT
Staffing and Outsourcing to various Banks, Public sector and Private sector, in UAE, Bahrain, Oman and Saudi Arabia.

Key Result Area & Deliverables

Highly process oriented with a special focus on business development, key account management and operations
for IT Staffing & Recruitment for clients in Government, semi government, Oil & Gas, Corporate, Healthcare,
Real Estate, Banking, telecom sectors etc. in the UAE region.
Hitting sales and activity targets, (including phone and customer activity targets).
Forecast sales every week and month. Pipeline development.
The creation and execution of a territory business plan focused on developing prospects, pro-active up and
cross-sell campaigns, presentations, increasing market penetration and sales growth within assigned territory.
Managing and stimulating revenue through complex, multiple go-to-market strategies.
Providing service to existing customer base to ensure satisfaction and maintain long-term relationships and
increase penetration of these accounts, in addition to working on driving and increasing new business.
Responsible for normal territory management activities which include: maintaining the common customer
database, (CRM) and accurate sales forecasting.
Liaising with present company marketing, training, consultancy, administration, technical and development
departments when required to ensure customer satisfaction and sales.
Identify and execute plans for market awareness, client case studies and vertical market growth within assigned
territory and accounts.
Do responsible for completion and submission of RFPs/RFI/Tenders from Government/Banking/Corporate
clients.
Participate in the RFP discussions, rate negotiations, contractual issues, etc., with the customers and ability to
quickly understand contracts and technology.
Do costing and pricing (costsheet). Follow up with clients for closures.
Do planning and implementing business strategies to drive revenue and profitability.
Possess focused approach towards achieving the goal of the organization in terms of profit and providing superior
customer servicing in order to retain them on a long-term basis and try to dig as much possible to work with
them for across locations.
Documenting all the sales details and reporting to the higher officials of the company.
Manage and lead a team to drive deployment of resources for several assignments through process improvement
& planning to ensure & maximize operational efficiency and to address the requirements of the customers
Do shortlisting for Outsourcing candidates as per the technology for client requirements.
Followed up with after sales and performed daily routine administrative procedure.
Provided technical advice to customers on all installation and usage aspects of computer systems and networks
both presales as well as post sales.
Ensure smooth functioning to deploy resources as per client SLA.
Evaluating the sales performance of each area independently and the value it contributes to the company
Effectively plan and prioritize individual sales activity to ensure target achievement.
Identify and track competitor in the assigned clients and crack competitor business.
Assist & motivate to the team to deliver as per client SLA and to achieve organizational revenue & Resource
mapping.
Planning & execution of recruitment process from sourcing and screening and on boarding the candidates, Salary
negotiation.
Track invoice & Collections .
Vendor management. Channel Management.

Curriculum Vitae of Afzal Abdullatif Memon

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PAST EXPERIENCE 3rd Company in Career.

Worked with Shonel Placement Consultancy India as Sr. Business Manager since October 2009 to March2012.
(For a period of 2 years) Job Location: Mumbai, INDIA.

Company Profile.
Shonel Consultancy acts as a gateway to provide a wide range of training & recruitment and selection services to companies.
Shonel services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets,
which make Shonel one of the leading HR firms.

Key Result Area & Deliverables in Shonel

Highly process oriented with a special focus on business development & account Management for Permanent
and Contractual Staffing, IT Training, Outsourcing and Corporate Training. To identify the prospective
clients.
Identified opportunities through continuous Information Technology business development.
Do responsible for Business development for Corporates, Banks, Private Sectors and Public sectors
Generating Business. Develop & manage entire gamut of activities for new business development and sales
management.
Do responsible for completion and submission of RFPs.
To identify the prospective clients.
Develop & manage entire gamut of activities for new business development and sales management.
Making presentations to new and existing clients. Understanding business requirements. Creating proposals.
Business negotiations.
Do costing and pricing (based on costing). Follow up with clients for closures.
Expanding the existing network for achieving sales targets and customer satisfaction levels. Managing existing
client relationships.
Developed impressive sales plan through effective sales methodology.
Identifying and developing potential clients in market; tapping profitable and business opportunities.
Generation of repeat business. Collections.
Do presales research in terms of mapping and meeting different divisions or companies across the group.
Possess focused approach towards achieving the goal of the organization in terms of profit and providing
superior customer servicing in order to retain them on a long-term basis and try to dig as much possible to
work with them for across locations.
Manage and lead a team of recruiters to drive deployment of resources for several assignments through process
improvement & planning to ensure & maximize operational efficiency and to address the requirements of the
customers.

PAST EXPERIENCE 2rd Company in Career.

Worked with New Horizons Infomedia Limited as Asst. Manager Business Development since April 2008 to
September 2009. (1 half year). Job location: Mumbai, INDIA.

Company Profile.
New Horizons, a joint venture of New Horizons Worldwide, Inc. (NASDAQ: NEWH) and the Shriram group, is an Indian company
with a global footprint operational since 2002 engaged in the business of knowledge delivery through acquiring, creating,
developing, managing, lending and licensing knowledge in the areas of IT, applied learning, technology services and
supplementary education.

Key Result Area & Deliverables in New Horizon

Responsible for business development and operations for IT Staffing, IT Training, Corporate Training for WEST INDIA.
KRA was same as in SHONEL SERVICES.

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PAST EXPERIENCE 1st Company in Career

Worked in Magnum BPMC Pvt. Ltd. as Business Development Manager from May 2001 to March2008 (For a
period of 7 years) Job Location Mumbai, INDIA.

Company Profile.
From the point of view of vertical specialization, MAGNUM has developed special skills in Financial Services, Real Estate
& Placement services. The fundamental business model of MAGNUM is based on a front end value adding model that can
only be termed as a Business Process Management and Consultancy (BPMC).

Key Result Area & Deliverables Magnum

Responsible for business development for mumbai region for two different business unit i.e. Permanent
Recruitment and Mortgages & Loans.

Overall Achievements

Achieved 100% of target for the year 2013 with profitability of 20% which have gross profit approximate
Aed 2 million from territory sales Aed 10 million +
Increased territory sales from less than INR 1 million to INR 10 million within two years in Shonel
Services. During 2009 2011.
Increased territory sales from INR 3.5 million to INR 8 million within 1 years in New Horizons. During
2008 - 2009
Started as a Sales Executive working for individual target than promoted as Team Manager whereby
handling a sales team thereafter being promoted as a Business Development Manager given the
responsibility of entire business, in Magnum BPMC Pvt. Ltd in the year 2004 wherin achieved target by
100% every year
Received a certificate as Asst. Chief Programmer in National Social Service (NSS) in the year 2000.
Received a certificate of BEST LEADER in National Social Service (NSS) in the year 1999.
Received a participation certificate for Inter class football championship from St. Michaels High School.
Received a participation certificate for Social Service from BrihanMumbai.
Received some medals & certificates in the school annual sports.

Computer Skills:

Operating Systems: MS-Windows 98 /2000 / 2003 / 2007/ 2010/ XP

MS Office: MS Word, MS Excel, Power Point
Others: MS-Outlook, Lotus Notes, Excellent knowledge of Internet
ITIL Foundation certificate in IT service Management (ITILF)
User Experience of ERP Systems (SAFA, Oracle, Salesforce etc.)

Languages known:

English & Hindi Fluent

Arabic Beginner

Other Interest:

Love writing poems, speech, debates, thereby giving words to my imagination and feelings.
Enjoy reading books that boosts up my level of confidence and helps me feed my thought process.
Dancing helps me stay fit & relax.
Making new acquaintances help me to understand that no two persons are alike and thereby appreciate
differences.
Social Service.
Love traveling, thereby will give me the knowledge about the entire WORLD for eg. Culture, Style of
living, languages etc.
Sports.
Curriculum Vitae of Afzal Abdullatif Memon

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