Regulatory Expert Sample CV - 3

Work Experience:
October 2009 till date
Organization: Aircel Limited, Gurgaon
Manager- Corporate Regulatory
Work Profile:
C
Coom
mpplliiaannccee ttoo TTR
RA
AII R
Reegguullaattiioonnss &
&D
Diirreeccttiioonnss
Tariff Orders & TCP Regulation:

EEnnssuurriinngg ccoom
mpplliiaannccee ttoo tthhee rreegguullaattiioonn aanndd aalll aam
meennddm
meennttss

M
Miinniim
miizziinngg aaddvveerrssee oobbsseerrvvaattiioonnss ffrroom
m eexxtteerrnnaall aauutthhoorriittiieess
Proactively initiating discussions with corporate marketing team on specific products, tariffs and giving
regulatory opinion and approvals.
Assisting in formulating and providing regulatory opinion on new VAS products and ensuring timely TRAI
filing as well as other related mandatory compliances
Ensuring correct and timely tariff filing (from Corporate, if required) as well as compliance to TRAI
Direction/Regulations
Supporting circles in tariff filings as per TRAI guidelines
Assisting and ensuring timely filing of pan India products with TRAI
C
Cuussttoom
meerr C
Coom
mm
muunniiccaattiioonn::
Ensuring customer communication thru various modes(including creative/Art work/press releases/Physical
Cards) does not violate any TRAI Regulation/Direction/guidelines
Ensuring error free customer communication
Sharing inputs, giving regulatory approvals on proposed creative as per TRAI Regulations/guidelines
Ensuing no misleading information is published
Proactive meetings with corporate brand team to ensure elimination of any ambiguity w.r.t TRAIs
guidelines
C
Coom
mpplliiaannccee ttoo TTR
RA
AII TTC
CC
CC
CPP R
Reegguullaattiioonn

M
o
n
i
t
o
r
i
n
g
a
n
d
a
n
a
l
y
z
i
n
g
Monitoring and analyzing tthhee U
UC
CC
C tteennddss oonn aa ddaaiillyy bbaassiiss aanndd uuppddaattee ffuunnccttiioonnaall hheeaadd

T
i
m
e
l
y
I
m
p
l
e
m
e
n
t
a
t
i
o
n
o
f
v
a
r
i
o
u
Timely Implementation of variouss aam
meennddm
meennttss iissssuueedd bbyy TTR
RA
AII ttoo aavvooiidd aannyy nnoonnccoom
mpplliiaannccee aanndd
ccoosstt iim
p
l
i
c
a
t
i
o
n
mplication

M
Moonniittoorriinngg ccoom
mpplliiaanncceess aanndd iinniittiiaattiinngg ppeerriiooddiiccaall iinntteerrnnaall aauuddiittss aanndd sshhaarriinngg tthhee ffiinnddiinnggss w
wiitthh
ccoonncceerrnneedd ffuunnccttiioonnss aanndd ffuunnccttiioonnaall hheeaadd ttoo ggeettttiinngg tthhee ssaam
mee aaddddrreesssseedd ttoo rreedduuccee aannyy ppootteennttiiaall
ppeennaallttyy

R
Reessppoonnddiinngg ttoo TTR
RA
AII SSC
CN
Nss w
wiitthhiinn tthhee ttiim
meelliinneess ttoo hhiigghhlliigghhtt iinnccoonnssiisstteenncciieess iinn tthhee oobbsseerrvvaattiioonnss aanndd
pprroovviiddiinngg ffaaccttuuaall iinnppuuttss ttoo m
miinniim
miizzee ppeennaallttiieess

EEnnssuurriinngg ttiim
meellyy rreessppoonnssee ttoo eessccaallaattiioonnss ffrroom
m TTR
RA
AII aanndd eexxtteerrnnaall eennttiittiieess oonn aa rreegguullaarr bbaassiiss
TTR
RA
AII aauuddiittss-- R
Reegguullaattoorryy iinnppuuttss aanndd rriisskk m
miittiiggaattiioonn
Ensure timely submission of M&B audit reports without any observations which may have adverse impact.
Escalate any issue which may have adverse impact on the organization.
Analyzing comments given by various functions on the observations and ensuring the same is in line with
TRAI regulations/Directions.
Initiate change in existing processes, policies within the ambit of the regulations along with the concerned
function so as to ensure that the observations raised by the auditors are addressed and dont have any
adverse impact.
Holding meetings to discuss each and every line item and ensure closure with comments in the ATR which
are within the regulatory framework and which ensure compliance.

Share consolidated action items with all the relevant stakeholders for their action and confirmation of
compliance within the time frame as stated in the audit report.

IInntteerrnnaall PPrroocceesssseess//PPoolliiccyy ffoorrm

muullaattiioonn &
&A
Annaallyyssiiss
To assist the concerned function in formulating process for compliance to TRAI regulations / directions so
to ensure that they are always in line with any change in regulatory framework by giving timely inputs and
interacting with cross functional teams and providing regulatory inputs on various processes and policies.
Monitor and understand industry practice on specific issue in question.

To assist in drafting reply on Notices/communications received from TRAI on reporting compliance

violations / adhoc information etc. and to submit response.
Proactive meetings and taking inputs on industry practices and ensuring appropriate closure from my end.

C
Coonnssuullttaattiioonn PPaappeerrss &
& LLiicceennssiinngg
Analyze TRAI recommendations on various industry issues/subjects
Share inputs on Consultation Papers published by TRAI
Finding relevant practices , approach , standards followed in other industries, countries and proactively
sharing learning with key team members
Analyze and compare Aircel standing vis a vis other operators. Assisting in preparing draft comments on
consultation papers after detailed discussions with all the stakeholders
Tracking all the license amendments and assisting in analyzing the impact on business.
C
Coom
mpplliiaannccee M
Moonniittoorriinngg::
Formulate compliance certificate, make periodic revisions and also ensure monthly submission from circles
Timely compilation of information and sharing with Head Regulatory along with major findings
Analyzing compliances given by circles and highlight deviations, discussions with circles/Corp SMEs on
major findings advice action plan in the process, assisted in streamlining major compliances like LI, EMF
etc.
C
Ciirrccllee SSuuppppoorrtt::
Providing feedback to circles on specific queries with regards to TRAI directions/guidelines/Regulation
Circulating guiding notes as well as related guidelines and also implementing best practices of a circle in
other circles.
Proactively sharing points on General Practice in release of Artwork by Corp/Circle Brand team with circle
regulatory to ensure circle teams are aware of the details to be included in any customer communication
related to products/services/tariffs.
August 2007 October 2009
Organization: Sistema Shyam TeleServices Ltd. Jaipur
Assistant Manager- Regulatory Compliances and MIS
Work Profile:
Handling monthly, quarterly and yearly regulatory reporting for all the 6 telecom circles then operations.
Filing of tariff plans for all the circles as per the guidelines in the latest TTO.
Compliance handling for website as per Quality of Service Regulation, 2007.
Responsible for subscriber verification compliances and coordination with TERM Cell of the DoT.
Performing analyses on various regulatory requirements and comparing business unit policies and
procedures for compliance with the changes in regulation
Working with the business units to understand their processes and business practices and ensuring that
the business units comprehend the impact of changes to regulation to their respective areas

Coordinating with Audit Agencies regarding Audit of Metering &Billing System Accuracy and Quality of
Service Audits as stipulated by TRAI.

December 2006 August 2007

Organization: Tata Teleservices Limited, Jaipur
Sr. Executive- Retail Operations, Branded Retail
Work Profile:
Process deployment --Training , Monitoring & Auditing
IT and MIS Support---Code creations, back end Co ordination for all applications. MIS for Customer
service and operations for COCO
Store Operational Excellence Review -- Monthly audits & action points, Adherence to the store ops
manual.
October 2005 November 2006
Organization: Kotak Mahindra Bank Ltd., Jaipur
Assistant Manager, Retail Liabilities
Work Profile:

Responsible for gross addition in the sales figure per month and achieving target.
Wealth Management- Managing portfolios of HNI customers

December 2004 September 2005

Organization: Keane Worldzen India Pvt. Ltd., Gurgaon. -A subsidiary of Keane India, Keane Worldzen is a
BPO specializing in Third Party Collections
Sr. Executive, Operations
Work Profile:

Coordinating on daily basis with the client and responsible for getting more business from the client.
Coordination and maintenance of project SLAa in coordination with Project Manager.
Preparing collection reports that provide the client with detailed insight into process achievements.
Analyzing reports and predicting collection forecasts on specific assignments.

December 2002 November 2004

Sr. Executive, Customer Care and Service Provisioning
Organization: Bharti Hexacom Limited, Jaipur
April 2001 November 2002- Supervisor, Call Center
April 2000 March 2001- Executive, Customer Care
Education

Graduated from University of Rajasthan, in ABST (Accounts and Statistics) Hons., in 1998 with 1st
division.
Masters Diploma in Business Administration (MDBA) in Sales and Marketing, from Indian Institute of
Modern Management, IIMM, Pune in 2003.
A Level from DOEACC, New Delhi through CIStems School of Computing, Jaipur

Date of Birth

21-10-1977