MCE 4829: Industrial Management

Syllabus: Management process, function, roles and skills; Evolution of

management thoughts; Management and society; External environment,
social responsibility and managerial ethics;
Strategic management: importance, strategic management process,
Corporate and business level strategies;
Organization and management: organization design concepts, organization
structures, job design
Human resources management: HR planning, selection, performance
appraisal,
employee
motivation,
rewards
systems,
leadership,
communication and interpersonal skills
Management information system and decision support systems
Productivity management: modes for productivity measurement and
analysis, productivity improvement techniques
Marketing management: concept, organization, strategies,
Technology
management:
technology
assessment
and
selection,
management of innovation and change.

COURSE DELIVERY AND ASSESSMENT

Mode of teaching, learning and assessment: Lectures, class tests,

Assignments (individual and group), Tutorial, and case study.

Material/Facility etc required: multi-media, OHP, Computer software.

Delivery of class note: normally in advance via a class representative or

online.

Marking scheme: Class attendance 10%, Course work (assignment, case

study) 20%, Class tests 20%, Final exam 50%

Number of class tests: 4 to 6

Class test on (week and day):

Number of assignments and case studies: 3/4

Assignment on (week and day):

Submission of assignment (week and day):

Number of tutorial: 2/3

Attendance required: min 80%

Discussion on Final exam: 3 hours exam, total 8 questions, attempt 6 of

them

Anything else!?:

WHERE TO START??
Who are WE? Why ALLAH(SWT) sent us to this world?
What are the PURPOSES/MISSION of our EXISTENCE/Life?
The purpose of life Prof. Dr. Jeffrey Lang https://www.youtube.com/watch?
v=YCPhzZm8pdg
Also by Khalid Yasin at https://www.youtube.com/watch?v=NQbnt5ZLRu8
What are we all ABOUT? For ourselves/Nation?
What is the REASON (Mission) for existence of an organization?

Mission to Objectives
Mission Statement for an organization/a person: One complete sentence on
justification for existence of an organization/the person. Its features are:

Timeless: infrequent updating

Basic and fundamental: main aim

All concerned understand and relate to it

It says Whats the organizations basic role, but does not say How the
role will be accomplished.

University Malayas Mission Statement

To advance knowledge and learning through quality research and education
for the nation and for humanity
Its Vision
To be an internationally renowned institution of higher learning in research,
innovation, publication and teaching.

Key Result Areas (KRAs) or Core Values: Performance measures

Core Values of University of Malaya

Integrity
Respect
Academic freedom
Open-mindedness
Accountability
Professionalism
Meritocracy
Teamwork
Creativity
Social responsibility

According to Peter F. Drucker, for every profit making organization, there are
8 KRAs:
Market standing
Innovation
Productivity
Physical and financial resources
Profitability
Managerial performance and development
Workers performance and attitude
Public responsibility
The first 5 KRAs are tangible and the last 3 are intangible yardsticks of
performance measurements.
An Engineer measures actual performance and compares with the KRAs
regularly and rigorously.

P
L
A
N
N
I
N
G

Why?
Key Results area

A
C
T
I
O
N

What?

Goals

Who? When?

Objectives
Action programs
Resources

Where?

How?

How much? When?

Execution

Do it!

Tracking

How well?

Corrective action

Expedite!

Appraisal/rewards Reinforcement
Goals and Objectives: Multiple goals are associated with each KRA, and
there could be multiple objectives associated with each goal.

Goal: a goal is a fundamental nonspecific statement that is future oriented

and time dependent. It stresses desirable ends without specifying the means
to achieve the ends.

Objectives: The desired outcomes in specific, quantifiable terms, with

specific dates and assigned responsibilities (SMART).

University Malayas Objectives

To be at the forefront of knowledge

To produce high quality graduates
To continuously develop a generation of intellectuals
To contribute to the development of the nation and the well-being of its
citizens
To develop human values
To develop a competent and innovative management
University Malayas Objectives (PREVIOUS)
To be in the forefront of knowledge
To produce graduates of higher quality
To develop a permanent pool of excellent graduates
To contribute to nation-building and the well-being of the people
To promote universal human values
To develop an efficient innovative and committed management

Objectives of the Department/Programmes

Engineering Design and Manufacture)

(Department

of

To produce highly educated and trained design and manufacturing

engineers with strength to critically analyze, design and solve problems
related to computer aided design and manufacturing engineering. Also
capable to deliver information and outcomes by the various modes of
communication.

To produce such engineers with strength to make technical decisions in

the context of national economy and globalization.

To produce graduates with such understanding of becoming self-reliant

and imbued with high ethical values to be fully committed to work ethics
in performing professional, social and community activities.

To produce such engineers with strength to perform research and

development (R&D) activities in the attempt to achieve e new theoretical
and practical findings in computer aided design and manufacturing and
other related fields.

To possess support staff who are competent and highly motivated and
possess world-class facilities

7 Stages of learning
a.
b.
c.
d.
e.
f.
g.

Listening sounds, Qirat, Nasheed

Seeing pictures, videos, surroundings
Saying telling others, repeating
Touching praying, drawing, cooking, writing, buying an item
Using logic use reasoning
In groups in a class or team
Individual by oneself
Levels of learning:

1. Listening without paying attention hear noise

2. Listening with doubt lack of confidence in ones own ability to learn
3. Listening interactively with heart and can respond to the points
Rule (golden) for learning

1.
2.
3.
4.

I listen, I forget
I see, I remember
I practice, I learn
I teach, I master

Learning Techniques
1. Decide on what to learn and when to do that (Order the contents and look at your
intellectual level)

2. Do not get bored

3. Develop analogy
4. Use diagrams and drawings, if applicable
5. Use brain and heart
6. Give tangible examples
7. Use questions and debate
8. Find answer/more than one answer if applicable
9. Frame questions that will be more of benefits
10. See how others respond or answer the questions
11. Use (most) reliable reference, wherever applicable.
Tips for understanding or learning

At least one revision of the class note/topic covered before attending the next
class.
At least 10 minutes thinking on each hour of class-content.
Repeating the key words or points while walking etc.

What is Engineering? Or, Who is an Engineer?

Engineering is a profession in which the knowledge of mathematics and
natural sciences gained by study, experience, and practice is applied with
judgment to develop ways and means to utilize, economically, the material
and forces of nature for the benefit of mankind (ABET).
Engineering and Science
Science is concerned with quest of basic knowledge. Engineering is
concerned with the application of scientific knowledge to the solutions of
problems and to the quest for better life.

Basic science is known as knowing science, whereas engineering is known

as doing science. However, the development of science and engineering
often occur hand-in-hand. In some cases, a scientist and an engineer might
be the same person.

Engineers and other professionals

Engineers solve problems and use mathematics

 Engineers analyze data

Engineer design systems. Design = analysis + synthesis
Engineers use resources (materials, machines, men, money). They need to
analyze lots of data and come up with (mostly) tangible solutions.
Engineer comes from old French word in the form of verb (ingenier)
An engineer is one who seeks in his mind, who sets his mental power in
action, in order to discover or devise some means of succeeding in a difficult
task he may have to perform. To be human is to be an engineer.
Engineer => Art + Artifacts => Design + how it goes about
Key words for an engineer: change, resources, best, and uncertainty.

Engineering method
Strategy for causing the best change in a poorly understood situation within
the available resources.
Engineering process
The basic steps are as below:
1)
2)
3)
4)
5)
6)
7)

Problem symptom (need expression)

Problem definition
Statement of the desired outcome
Analysis/experimentation
Synthesis of alternative solution
Decision (one alternative solution)
Solution (system or method)

Remember, if you can know the problems properly, then you can set the
objectives easily.

What (type) is the problem and

How much is the impact (amount of loss, difficulty, etc.) if the problem is not solved

Problem
Where (locatio

When did the problem arise/notice (persisting, v

When did the problem arise/notice (persisting, very recent) and why?

In setting the objectives, remember the following key words: Specific (S),
Measurable (M), Achievable (A), Realistic (R), Time-based (T), together they
make your objectives SMART. Example.

To enhance the overall productivity measure to a level of 5 percent (or

from 75% to 80-85%)

To reduce the product/part rejection level as minimum as 3-sigma

normal deviation level (less than 0.27 percent)

If you know the objectives in clear manner, you can decide on the scope
(area/domain) specifically. If you know the scope properly, you can find the
ways and means or approach or methodology (how) to achieve the
objectives. Apply logical.

Introduction to Industrial Management

Industrial pertaining to manufacturing/production and delivering the related services.
Management approach/process of getting the desired things done efficiently and
effectively through and with the people.
Process refers to systematic linkage of activities to be done.
Management process means planning, organizing, leading/directing, and controlling.

Planning setting mission/vision, goals and objectives; deciding course of

actions and mode of execution
Organizing specifying actions/activities, grouping them in harmonious manner,
assigning them to people, and putting people in certain structure/s.
Leading and directing motivating people, selecting effective communication
channel, directing people to do their jobs/tasks, and resolving conflicts.
Controlling measuring performance/s, monitoring them and taking actions for
improvement.

Efficiency best utilization of resources for doing the right things (output) using the
available inputs.
Resource any material and non-material thing that affect decision-making for a goal.
Effective - doing the right tasks that lead to accomplish the predetermined or desired
goals/objectives.
So, industrial management is applied in an organization.
Organization identification and making work division in a systematic manner, setting
a structure to distribute works and assigning works to people accordingly to attain the
purposes/goals.
Characteristics of an organization

Purpose or goal specific and measurable

People to achieve goal/s
Structure to systematize work assignment.

Categories of people

Managers who direct the activities of an organization.

Operators people who carry out tasks or jobs but do not oversee what other
people do.

Level of people

Managers top, middle and first-line

Operators work under managers.

Top management major, long-term decision and policy makers and resource
forecaster.
Middle Management people to translate top management decisions or goals set by
top management through the first-line managers.
First-line management supervisors, team leaders, coordinators, coaches who direct
the operators daily activities.

Roles of management

Interpersonal relationships
Information sharing
Decision/policy making

Role
Interpersonal
Figurehead

Leader
Liaison

Informational
Monitor
Disseminator
Spokesperson
Decision making
Entrepreneur
Mitigation
Resource allocator

Description

Example

Symbolic head, obliged to Greeting

guests/visitors,
perform a number of routine signing legal or main
duties of a legal or social documents.
nature.

Negotiator

Skills and Competencies

General skills:

Conceptual skills understanding the situation and ability to analyze and

diagnose complex environment. Ability to make decision/s.
Interpersonal skills ability to work with others (in team), understand others, act
as mentor, and motivator.
Technical skills ability to use the relevant tools, procedures, and
methods/techniques.
Power-base or political skills ability to enhance ones position, build a power
base, and establish the right connections to manage resources.

Specific skills:

Controlling the organizations resources and environment

Organizing and coordinating
Handling information
Providing for growth and development
Motivating employees and handling conflicts
Problem solving

Competencies

Providing direction/s
Achieving results
Using resources
Working with others
Bringing/facilitating changes

Assignment
Visit a manager in an organization (engineering). Learn how he works from the points
laid down earlier. Make notes and prepare a two-page report.
Write your student ID and date of submission. Print on both sides of the paper.

Student ID:
Date:
Blank
Blank
Report starts here.
1. Summary/Abstract (within 100 words)
2. Detail
a.
b.
c.
3. Conclusion (within 100 words)