Doc no.

:
Rev No:
Rev Date:
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AMW Business Excellence

1.0 Process Objectives:

2.0 Scope:
3.0 Responsibility:
4.0 Customer Expectations:
5.0 SIPOC:
Start
Identify the key process in the
organization, objectives and
performance indicators.
Supplier
Respective department heads,
business excellence, Training
and development department,
Recruitment HR.

Department Name: HR
Title : Competency Mapping
To access required and existing competency and reduce the Gap.
AMW employee at all levels.
Respective Training Leads Plant/HO/R&D
Schedule adherence of Competency Matrix Review, 100% Competency mapping

AMW-EL-8.1-01-P03
4
01-01-13

End
Keep monitoring TNI every year
Input
Roles and responsibilities, Key process and
process performance indicators. Job
descriptions, assessment from respective
head, qualification, skills and post
experiences.

Procedure

Output

Customer

Competency
Mapping

JD, Competency Matrix,

Competency gaps, Training need
identification

Employees, respective departments

head, Trainings & Development Team.

6.0 Procedure:
Step
no

Activity

1
2
3

Identify key process & performance indicators

Identify process owners and their roles and responsibility
Prepare the organization chart in consultation with User Dept. Head

Document JDs & Roles and responsibilities of each department.

8
9
10

Record the qualification, skills/ competency, past experience and

training's receive by each employee
Identify the skills required for each job roles.
Access the correct skill at all levels of the employee during
appraisal/interviews.
Identify the skill gap and training needs.
Update the records in individual history file.
Conduct training as per T&D process.

11

Analyze the effectiveness of the training.

12

Update the skill/ competency matrix format.

13
14

Update the individual history of the employee competence.

Keep monitoring TNI every year and update Competency MIS

5
6
7

Flow Diagram (Department / Section / Function

Resp.
Training Resp dept
PMS
Respective
HR lead
Lead
Head
Lead
HR

Cycle Time/
Date

Reference

JD format AMW-EL8.1-02-P05/F15

Training effectiveness
format TRG/F06
Competency Mapping
Matrix

Department Name: HR
Title : Competency Mapping
7.0 Process Measurement Metric (KPI) :
Metric

Sr.no

1 % Mapping of competencies against number of employees

2 Schedule adherence of Competency review
8.0 Records :

1
2

Organisation chart
Job description and Roles and responsibilities

Hard/Soft
Hard/Soft

competency matrix

Hard/Soft

4 Training need identification format

5 Training effectiveness evaluation format
6 Competency MIS
9.0 Standard Clause Reference: 6.2.2 Competence, Training & awareness
10.0 Process Revision History:
Sr.no
1
11.0 Symbols to be Used:

12.0 Abbreviations:
WI : Work Instruction
F:
C :
KPIS:

Frequency of
Measurement
Annual
Annual

Backup
File Name /
Hard/Soft
frequenc
No
y (If Soft)

Record Title

Sr.no

Unit of
Measurement
%
%

Hard/Soft
Hard/Soft
Hard/Soft

AMW-EL-8.1-01-P03
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Page no.

AMW Business Excellence

org chart
JD
Comp.
matrix
TNI
Training
MIS

Monthly
Monthly
Monthly
Annual
Monthly
Monthly

Owner

Custodian

T&D Lead
T&D Lead

HR Head
HR Head

Physical
Maintained Location (Hard by
Cabinet no:/SoftFolder on server
Resp. HR
SPOC
Training
Lead
Resp HR

Retention Period

3 years
3 years
Common HR
folder on server

3 years
3 years
3 years
3 years

Details of Revision

Date of Revision

Revision no.

Process mapped in new format

01-01-13

Format
Checklist
Key Performance Indicators