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7QC TOOLS

7QC Tools

7QC Tools

I want to know the


fat content of each
food item

Im growing fat. I
need to monitor my
body weight for the
next 6 months.

I want to include
exercise in my
daily activities
and follow it up

But ..Oh, my
God! How do I do
it fast and easily
???
7QC Tools

Dont worry Tom.,


I am here to help
you.

I will you teach you


some of the QC
tools

7QC Tools

QC toolsWhat is
that ?

7QC Tools

That is Quality
control tool. ( In
your case it can be
Quantity Control
tools)

Check Sheet
Pareto Diagram
Cause & Effect diagram

7 QC Tools

Graphs
Histogram
Scatter Diagram
Stratification

7QC Tools

Check Sheet
Pareto Diagram
Cause & Effect diagram

7 QC Tools

Graphs
Histogram
Scatter Diagram
Stratification

7QC Tools - Check Sheet

Module Objectives
This module will help you to understand
Concept of Check Sheet
Reason for using Check Sheet

Types of Check Sheet


Steps for creating a Check Sheet

7QC Tools - Check Sheet

Check sheet

The Check Sheet is a data-gathering and


interpretation tool
Month ,day
Component

4/1

1
2
3
4
5
6
7
8
9
10

7QC Tools - Check Sheet

Reasons for using Check sheets


Simplifies data collection
distinguishing
between
facts and opinions

Easy to
interpret

Check Sheet
To gain a better
understanding

To save time
To Have a clarity of
thoughts and data

7QC Tools - Check Sheet

10

Types of Check Sheet


Indiscrete value such as height,
weight, length, time & temp., Etc.

Measured
Data

Check
Sheet

7QC Tools - Check Sheet

11

Types of Check Sheet


Discrete value such as no. Of
recording errors, no. of Item sold
& Rejections etc.

Indiscrete value such as height,


weight, length, time & temp., Etc.

Measured
Data

Counted
Data

Check
Sheet

7QC Tools - Check Sheet

12

Types of Check Sheet


Discrete value such as no. Of
recording errors, no. of Item sold
& Rejections etc.

Indiscrete value such as height,


weight, length, time & temp., Etc.

Measured
Data

Counted
Data

Check
Sheet

Primary
Data

YES / NO or
/ X - Type

7QC Tools - Check Sheet

13

Types of Check Sheet


Discrete value such as no. Of
recording errors, no. of Item sold
& Rejections etc.

Indiscrete value such as height,


weight, length, time & temp., Etc.

Measured
Data

Counted
Data

Check
Sheet
Ordered
Data
1st, 2nd Order Very Good,
Good, No Good - Type

7QC Tools - Check Sheet

14

Primary
Data

YES / NO or
/ X - Type

Types of Check Sheet


Discrete value such as no. Of
recording errors, no. of Item sold
& Rejections etc.

Indiscrete value such as height,


weight, length, time & temp., Etc.

Measured
Data
Point Scale
Data

1 Point, 2 Point
etc.

Counted
Data

Check
Sheet
Ordered
Data
1st, 2nd Order Very Good,
Good, No Good - Type

7QC Tools - Check Sheet

15

Primary
Data

YES / NO or
/ X - Type

Types of Check Sheet


Discrete value such as no. Of
recording errors, no. of Item sold
& Rejections etc.

Indiscrete value such as height,


weight, length, time & temp., Etc.

Measured
Data
Point Scale
Data

1 Point, 2 Point
etc.

Counted
Data

Check
Sheet
Ordered
Data
1st, 2nd Order Very Good,
Good, No Good - Type

7QC Tools - Check Sheet

16

Primary
Data

YES / NO or
/ X - Type

Problem solving stages for using Check Sheet


Step no QC story step
1

Problem

Observation

Analysis

Action

Check

Standardisation

Conclusion

Can use Cannot use

Check sheets can be used in all stages of Problem solving


7QC Tools - Check Sheet

17

Steps to create a check sheet


Clarify the measurement objective

Create a form for collecting data

Collect the data

Tally the data

7QC Tools - Check Sheet

18

Clarify the measurement objective


Power

Price

I want to
buy a bike

Suspension

Mileage

Style
7QC Tools - Check Sheet

19

Create a form for collecting data


Model

Yamaha Crux R

TVS Centra

Measure
Price
Mileage
Power
Style
Suspension
Total

7QC Tools - Check Sheet

20

Bajaj Caliber

HH Passion +

Collect data
Power

Price

Mileag
e
Mileage

Power
(bhp/RPM)

Model

Price (Rs.,)

Model

Yamaha Crux R

7.6/7500

Yamaha Crux R

39120

Yamaha Crux R

TVS Centra

7.5/7500

TVS Centra

40470

TVS Centra

100

Bajaj Caliber

9.5/8000

Bajaj Caliber

42567

Bajaj Caliber

90

HH Passion +

7.5/8000

HH Passion +

43876

HH Passion +

75

Model

Suspension
Availability of

Style
Model

Model

adjustable
suspension

Yamaha Crux R

Yes

TVS Centra

Yes

Bajaj Caliber

No

HH Passion +

Yes

Style

Yamaha Crux R
TVS Centra
Bajaj Caliber
HH Passion +

7QC Tools - Check Sheet

21

(Kmpl)
60

Collect data
Power

Price

Mileage

Model

Power
(bhp/RPM)

Model

Price (Rs.,)

Model

Mileage
(Kmpl)

Yamaha Crux R

7.6/7500

Yamaha Crux R

39120

Yamaha Crux R

60

TVS Centra

7.5/7500

TVS Centra

40470

TVS Centra

100

Bajaj Caliber

9.5/8000

Bajaj Caliber

42567

Bajaj Caliber

90

HH Passion +

7.5/8000

HH Passion +

43876

HH Passion +

75

Suspension

Style
Model

Style

Model

Availability of
adjustable
suspension

Yamaha Crux R

Yes

TVS Centra

Yes

Bajaj Caliber

No

Yamaha Crux R
TVS Centra
Bajaj Caliber
HH Passion +

7QC Tools - Check Sheet

22

Collect data
Model

Best Criteria

Measure
Price

lower

Mileage

higher

Power

higher

Style

higher

Suspension

more

1-5 Scale
7QC Tools - Check Sheet

( 1-worst
23

5-best)

Tally the data


Model

Yamaha Crux R

TVS Centra

Bajaj Caliber

HH Passion +

16

21

17

15

Measure
Price
Mileage
Power
Style
Suspension
Total

7QC Tools - Check Sheet

24

Other Examples of a Check Sheet Multivariable chart


A1

A2

C1
E1

C2
E2

E1

C1
E2

D1
B1
D2
D1
B2
D2

7QC Tools - Check Sheet

25

E1

C2
E2

E1

E2

Other Examples of a Check Sheet Multivariable chart


March
Motor cycle
< 110 cc > 110 cc

April
Scooterettes

Scooty

Pep

Sales
Domestic
Profit
Sales
Export
Profit

7QC Tools - Check Sheet

26

Motor cycle
< 110 cc > 110 cc

Scooterettes
Scooty

Pep

Exercise:
There are five machines in a manufacturing cell. Among that
two machines are JH Step 4 passed and another 2 are Step
2 passed and one machine is step 1 passed.
Construct a check sheet to identify the factors which is
influencing the high scrap rate.
The cell is getting operated by 3 workmen in all the three
shifts, among them 2 are undergone cell specific training
The scrap cost of the component is high when it has
happened in the last operation and vice versa

7QC Tools - Check Sheet

27

Your check sheet can be like this


Scrap data
Level of
Machine
Operator
machine

7QC Tools - Check Sheet

Traini
ng
given

Shift
1

Cost
Total
range

28

Shift
2

Cost
Total
range

Shift
3

Cost
Total
range

Overall
Total

Your check sheet can be like this


Scrap data
Level of
Machine
Operator
machine
M1

M2

M3

M4

M5

Step 4

Step 4

Step1

Step 2

Step 2

A
B
C
A
B
C
A
B
C
A
B
C
A
B
C

Traini
ng
given
Y
N
Y
Y
N
Y
Y
N
Y
Y
N
Y
Y
N
Y
Total

Shift
1
2
2
5
1
11
3
1
22
6
2
7
7
2
1
8

Cost
Total
range
1

30

87

64

55
245

Operator without
training is making more
scrap
7QC Tools - Check Sheet

29

Shift
2
1
2
7
2
5
4
1
58
8
1
9
9
2
6
9

Cost
Total
range
1

10

22

201

76

85
394

Shift
3
0
1
9
1
10
5
0
45
12
2
11
10
3
8
7

Cost
Total
range
1

Overall
Total

10
29

32
84

171
459

92
232

90
230
395

Step 1 machine is
making more scrap

Summary
The Check Sheet is a data-gathering and interpretation tool
There are five data type Check Sheets
Measured data check sheets
Counted data check sheets
Primary data check sheets
Ordered data check sheets
Point scale data check sheets

There are four steps to construct a check sheet


Use of Multivariable chart for extensive data collection

7QC Tools - Check Sheet

30

Pareto diagram
Check Sheet
Pareto Diagram
Pareto Chart of Department

Cause & Effect diagram

150
100

Graphs

50
0

s
e
e
e
g
el
rs
er
es
nc
nc rv ic erin
nn
em tor
he Oth
e
a
a
t
t
e
o
k
n
s
S
O
at
en
Se
ne ers
Fi
ar
Sy
M
nt
gi
M
P
n
&
ai
E
M
n
io
on
nt
i
t
at
a
l
c
P
u
rm
od
fo
Pr
In
Count
66
45 20 15 12
10
8
6
5
4
9
Percent
33.0 22.5 10.0 7.5 6.0 5.0 4.0 3.0 2.5 2.0 4.5
Cum %
33.0 55.5 65.5 73.0 79.0 84.0 88.0 91.0 93.5 95.5 100.0

Department

ls
r ia

g
tin

Histogram

Scatter Diagram
Stratification

7QC Tools - Pareto Diagram

80
60

Count

7 QC Tools

100

31

40
20
0

Percent

200

Module objectives
At the end of this session, you will be able to
Explain Pareto diagram and its usage
Explain steps & construct pareto diagram
Interpret Pareto diagram

7QC Tools - Pareto Diagram

32

Who or What is Pareto?

Vilfredo Pareto (1848-1923) , an Italian economist


observed that 20% of the Italian people owned 80%
of their country's accumulated wealth.
7QC Tools - Pareto Diagram

33

Paretos Rule
A few causes lead to many defects

Vital Few

Pareto's rule states that vital few causes (20% of the

causes) are responsible for a large percentage of the


effect (80% of the effects).

A Pareto diagram is a tool used to identify the vital few


causes and trivial many

7QC Tools - Pareto Diagram

34

Steps for creating Pareto Diagram


1. Collect data
2. Arrange data in the descending order
3. Calculate the relative % for individual data
4. Calculate the cumulative % for individual data
5. Draw a graph with scales on both axis
6. Draw bar chart based on data
7. Using cumulative % data, draw cumulative curve

8. Identify the VITAL FEW (thumb rule > 70%)

7QC Tools - Pareto Diagram

35

Example : Identification of depts. contributing majority of telephone calls

Step 1 : Data collection from check sheet


Sl.No

Department

No. of calls registered in the period


week 45 to 50.

Production Engineering

10

Quality

Service

12

Marketing

45

Plant Maintenance

20

Factory production

Manufacturing Planning

Stores

Personnel

10

Materials

66

11

Finance

15

12

Research & Development

13

Information & Systems

14

Others

7QC Tools - Pareto Diagram

36

Step 2 : Arrange data in the descending order


Sl.No

Department

Nos.
66

Materials

Marketing

Plant Maintenance

Finance

12

Service

10

Production Engineering

Personnel

Information Systems

Stores

10

Research & Development

11

Others

12

Quality

13

Factory production

14

Manufacturing Planning

45
20
15

8
6
5
4

2
1
200

7QC Tools - Pareto Diagram

37

Step 3 : Calculate the relative % for individual


Sl.No

7QC Tools - Pareto Diagram

Department

Nos.

Relative %

Materials

66

33.0

Marketing

45

22.5

Plant Maintenance

20

10.0

Finance

15

7.5

Service

12

6.0

Production Engineering

10

5.0

Personnel

4.0

Information Systems

3.0

Stores

2.5

10

Research & Development

2.0

11

Others

2.0

12

Quality

1.0

13

Factory production

1.0

14

Manufacturing Planning

0.5

200

100

38

Step 4 : Calculate the cumulative % for individual


Sl.No

Department

Nos.

Relative %

Cumulative %

Materials

66

33.0

33.0

Marketing

45

22.5

55.5

Plant Maintenance

20

10.0

65.5

Finance

15

7.5

73.0

Service

12

6.0

79.0

Production Engineering

10

5.0

84.0

Personnel

4.0

88.0

Information Systems

3.0

91.0

Stores

2.5

93.5

10

Research & Development

2.0

95.5

11

Others

2.0

97.5

12

Quality

1.0

98.5

13

Factory production

1.0

99.5

14

Manufacturing Planning

0.5

100.0

200

100

7QC Tools - Pareto Diagram

39

7QC Tools - Pareto Diagram


40
Dept

Manufacturing Planning

Factory production

Quality

Others

Research & Development

Stores

Information Systems

Personnel

Production Engineering

Service

Finance

Plant Maintenance

Marketing

Materials

In nos
200

150

125

100
50

75

50
25

25

0
0

Cumulative %

Step 5 : Draw a graph with scales on both axis


100

175

75

7QC Tools - Pareto Diagram


Dept

41

2
2

Manufacturing Planning

Factory production

Quality

Others

Research & Development

Stores

10

Information Systems

12

Personnel

15

Production Engineering

20

Service

25

Finance

50

Plant Maintenance

75

Marketing

Materials

In nos
200

150

125

100
50

66
45
25

0
1
0

Cumulative %

Step 6 : Draw bar chart based on data


100

175

75

7QC Tools - Pareto Diagram


8
6

Dept

42
5
4
4
2

73

55.5

100
50

33

66
45
25

0
2
1
0

Cumulative %

99.5

Manufacturing
Planning

10

98.5

Factory
production

12

97.5

Quality

15

93.5
95.5

Others

88
91

Research &
Development

200

Stores

20

Information
Systems

25

Personnel

50

Production
Engineering

175

Service

150

Finance

75

Plant
Maintenance

125

Marketing

Materials

In nos

Step 7 : Using cumulative % data, draw cumulative curve


100
100

84

79

65.5
75

Now lets construct the Pareto using Minitab

7QC Tools - Pareto Diagram

43

Data entry sheet - Minitab

Enter Department
details in column C1

Enter phone call details in


column C2

7QC Tools - Pareto Diagram

44

Navigation details in MINITAB


Select Stat > Quality tools
> Pareto chart

7QC Tools - Pareto Diagram

45

Data entry to tables in MINITAB


Place cursor in labels in
and select C1

Select Chart defects


table

Place cursor in
Frequencies in and select
C2

7QC Tools - Pareto Diagram

46

Click OK

7QC Tools - Pareto Diagram

47

Graphical display in MINITAB


Pareto Chart of Department
200

100

Count

60
100

40

50
0

20

s
el
rs
er
c e nce v ice ring
es
n
m
r
e
h
n
t
n
e
to
th
e
O
k
na
na S er nee rs o
st
i
S
r
O
y
at
e
t
F
a
i
e
S
M
n
M
P
ng
&
ai
E
M
n
n
t
o
i
tio
at
an
l
c
P
m
u
or
od
f
r
P
In
Count
66
45 20 15 12
10
8
6
5
4
9
Percent
33.0 22.5 10.0 7.5 6.0 5.0 4.0 3.0 2.5 2.0 4.5
Cum %
33.0 55.5 65.5 73.0 79.0 84.0 88.0 91.0 93.5 95.5 100.0

Department

7QC Tools - Pareto Diagram

ls
ir a

g
in
et

48

Percent

80

150

How do we interpret a Pareto Chart?


Pareto Chart of Department
200

100

Count

100

40

50

Vital Few

20

l
s
s
s
g
er
c e nce v ice ring
in
ne em or e her
h
n
t
t
n
t
t
e
O
k e ena
na S er nee rs o
St
O
ys
at
t
Fi
ar
i
e
S
M
n
g
M
P
&
ai
En
M
n
n
t
o
i
io
at
an
ct
Pl
m
u
r
od
fo
Pr
In
Count
66
45 20 15 12
10
8
6
5
4
9
Percent
33.0 22.5 10.0 7.5 6.0 5.0 4.0 3.0 2.5 2.0 4.5
Cum %
33.0 55.5 65.5 73.0 79.0 84.0 88.0 91.0 93.5 95.5 100.0

Department

Percent

80
70 %
60

150

ls
r ia

Draw horizontal line at cumulative 70% for effect

Draw vertical line from the intersection for vital few causes
7QC Tools - Pareto Diagram

49

Exercises
1. Tool setting time in Crankshaft cell

Operation
Sec
Keyway milling
Profile Grinding
Crankpin Hole Drilling
Fine Boring
Boss Grinding
Thread Rolling
Induction Hardening

2. Internal customer complaints of Engine assly.

2.4
1.5
0.6
0.6
0.6
0.2
0

Crank case
Cylinder complete
Cylinder head
Cover clutch

3. Breakdown hours of furnaces

CGCF
SQF
PHF
TF

7QC Tools - Pareto Diagram

Lets use

40
5.5
2.5
1.5

50

277
61
45
40

Results
2. Internal customer complaints of Engine assly.

1. Tool setting time in Crankshaft cell

3. Breakdown hours of furnaces

What is your result?

7QC Tools - Pareto Diagram

51

Summary
Pareto Chart of Department
200

100

Count

60
100

40

50

Vital Few

20

l
r
s
s
s
g
g
ls
ce
ce
ice
in
in
ne
m
re
er
ia
he
et
an nan erv eer
er
on y ste Sto O th
Ot
t
k
n
i
s
r
a
e
S
r
n
F
a
S
M
nt
gi
M
Pe
&
ai
En
M
n
n
t
o
i
tio
at
an
Pl
uc
rm
od
fo
r
n
P
I
Count
66
45 20 15 12
10
8
6
5
4
9
Percent
33.0 22.5 10.0 7.5 6.0 5.0 4.0 3.0 2.5 2.0 4.5
Cum %
33.0 55.5 65.5 73.0 79.0 84.0 88.0 91.0 93.5 95.5 100.0

Department

Percent

80

150

A Pareto diagram is a tool used to identify the vital few causes


Pareto's 20:80 rule:

7QC Tools - Pareto Diagram

A few causes lead to many defects

52

Check Sheet
Pareto Diagram
Cause & Effect diagram

7 QC Tools

Graphs
Histogram
Scatter Diagram
Stratification

7QC Tools - Cause & Effect Diagram

53

Module objectives
At the end of this module, you will be able to :

Explain the usage of Cause and Effect diagram


Construct a Cause and Effect diagram

7QC Tools - Cause & Effect Diagram

54

What is a Cause and Effect diagram?


A graphical tool that helps to identify, sort and display possible

causes of a problem or quality characteristics.


It is also called as Ishikawa diagram or Fishbone diagram.
Example Analysis of Poor Vehicle Mileage

7QC Tools - Cause & Effect Diagram

55

Why should we use a Cause and Effect diagram?


Structured approach to determine the root causes of a problem

or quality characteristic
Indicates possible causes of variation in a process
Encourages group participation and utilizes group knowledge
Identifies areas where data should be collected for further study

7QC Tools - Cause & Effect Diagram

56

Step- by - step procedure


to construct a Cause and Effect diagram

7QC Tools - Cause & Effect Diagram

57

Step 1 - Identify and clearly define the outcome or EFFECT


to be analyzed
Decide on the effect to be examined. Effects are stated as particular quality
characteristics, problems resulting from work, planning objectives such as
Poor mileage
Higher scrap
Delay in product development
Lower customer conversion rates
Remember, an effect may be positive (an objective) or negative (a problem),

depending upon the issue thats being discussed.


e.g. Positive effect Zero defect, 100% Service level
Negative effect High engine noise, Low productivity

7QC Tools - Cause & Effect Diagram

58

Example for construction


Effect:

Poor Vehicle Mileage

7QC Tools - Cause & Effect Diagram

59

Step 2 Draw the SPINE and create EFFECT BOX

Effect box

Spine

Poor Vehicle
Mileage

7QC Tools - Cause & Effect Diagram

60

Step 3 Identify the main CAUSES contributing to the


effect being studied
Establish the main causes, or categories, under which other possible causes are

listed. Commonly used categories are


4Ms - Men, Method, Material, Machinery
4Ps Policies, Procedures, People, Plant
Environment significantly important 5th category
Write the main categories above and below the spine
Draw a box around each category label and use a diagonal line to form a
branch connecting the box to the spine.

7QC Tools - Cause & Effect Diagram

61

Step 3 Identify the main Causes contributing to the effect


being studied continued

Method

Machine

Poor Vehicle
Mileage

Men

7QC Tools - Cause & Effect Diagram

Material

62

Step 4 For each major factors, identify other specific


factors which may be the Causes of the Effect
Method

Machine
Use wrong
gears

Drive too
fast

Under inflated
tyres
Carburettor
adjustments

Poor Vehicle
Mileage

Improper
lubrication

Poor
maintenance
Poor driving
habits

Men

7QC Tools - Cause & Effect Diagram

Wrong
Octane fuel

Material

63

Step 5 Identify increasing more detailed levels of causes

Method

Machine
Use wrong
gears

Drive too
fast

Under inflated
tyres
Carburettor
adjustments

Poor Vehicle
Mileage

Improper
lubrication

Poor
maintenance
Poor driving
habits

Men

Wrong
Octane fuel

Material

Focus
area
7QC Tools - Cause & Effect Diagram

64

Step 5 Identify increasing more detailed levels of causes


continued
Poor Vehicle
Mileage
No oil
change

Wrong
Octane fuel

Resource
problem

No Owners
Manual

Improper
lubrication

Dont know
recommended octane

Dont know
right oil

Level
Level
Level
Level

Wrong oil
No Owners
Manual

Material
7QC Tools - Cause & Effect Diagram

65

1
2
3
4

Step 5 Identify increasing more detailed levels of causes


continued
Done for all
Method
Impatience
Always
late
Drive too
fast

Machine
Use wrong
Too rich
gears
Fuel mix
Poor
Unskilled
hearing
mechanic
Cant hear
engine
Carburettor
adjustments

Poor
maintenance
Money.

CAUSES

No
awareness

No record of tyre
pressure
Under-inflated tyres
Poor design
Difficult airstems

No oil change
When in Improper
Money
Rome lubrication
Dont know
right oil
Poor driving
Wrong oil
habits
Poor trg

Men

No Owners
Manual

Material

Poor Vehicle
Mileage

Wrong
Octane fuel
No Owners
Manual
Dont know
recommended
octane

All the causes are not captured here due to space constraint on the screen.
7QC Tools - Cause & Effect Diagram

66

Level
Level
Level
Level

1
2
3
4

Step 6 Analyse the diagram


Look at the balance of the diagram
Thick cluster in a area indicates need for further study
A main category having only a few specific causes may indicate a need for
further identification of causes
Look for the causes that appear repeatedly. These may represent root causes
Look for what you can measure in each cause so you can quantify the effects
of any changes you make

Most importantly, identify and circle the causes that you can take action on

7QC Tools - Cause & Effect Diagram

67

Step 6 Analyse the diagram continued


Method
Impatience
Always
late
Drive too
fast

Machine
Use wrong
Too rich
gears
Fuel mix
Poor
Unskilled
hearing
mechanic
Cant hear
engine
Carburettor
adjustments

Poor
maintenance
Money.

No
awareness

No record of tyre
pressure
Under-inflated tyres
Poor design
Difficult airstems

No oil change
When in Improper
Money.
Rome lubrication
Dont know
right oil
Poor driving
Wrong oil
habits
Poor trg

Men

No Owners
Manual

Material

Poor Vehicle
Mileage

Wrong
Octane fuel
No Owners
Manual
Dont know
recommended
octane

All the causes are not captured here due to space constraint on the screen.
7QC Tools - Cause & Effect Diagram

68

Level
Level
Level
Level

1
2
3
4

Step 6 Analyse the diagram continued


Prioritisation of causes identified in Cause and Effect diagram
Case 1 Known causes with spec. limits.
We may like to do cause-verification.
4M

Man

Cause

No focused training

Specification
Functionwise
training

No method to measure Skill matrix for


operator's skills
Method

Material

No OJT

each workmen
Practical training
at genba

Investigation

Generic

No skill matrix

No OJT

Workmen not trained in Need based

Common

specific jobs

module given

Module content is
academic oriented

7QC Tools - Cause & Effect Diagram

training
Content should be
specific need
based

69

Theory based

Analysis

Step 6 Analyse the diagram continued


Prioritisation of causes identified in Cause and Effect diagram
Case 2 Subjective causes
We may use Four-blocker method
High

High impact
Low effort

Impact

Low

Low
7QC Tools - Cause & Effect Diagram

Effort
70

High

Step 6 Analyse the diagram continued

Prioritisation of causes identified in Cause and Effect diagram

Case 2 Unknown causes appearing for the 1st time


Such causes need to the explored further

7QC Tools - Cause & Effect Diagram

71

Summary Cause and Effect diagram

A graphical tool that helps to identify, sort and display possible


causes of a problem or quality characteristics
Structured approach to determine the root causes of a problem

Can you recall?

7QC Tools - Cause & Effect Diagram

72

Lets do an exercise on Cause & Effect Diagram


Group 1

Group 2

Method

Machine

Late arrival
of train
at station

Men

Material

Group 3

Group 4

7QC Tools - Cause & Effect Diagram

73

Check Sheet
Pareto Diagram
Cause & Effect diagram

7 QC Tools

Graphs
Histogram
Scatter Diagram
Stratification

7QC Tools - Graph & Control Charts

74

Graphs

7QC Tools - Graph & Control Charts

75

Module Objectives
This module will help you to understand

Concept for Graph


Reasons for using Graphs

Types of Graphs
Construction and interpretation of Graphs

7QC Tools - Graph & Control Charts

76

Graph
Graph is a visual representation tool used for showing the
relationship between two or more variables

7QC Tools - Graph & Control Charts

77

Graph
Facilitate in understanding

Highlight most

the data

important facts

Quick and direct

7QC Tools - Graph & Control Charts

Easy to remember

78

Types of Graphs
Line graph

46
45
45
44
43
43
42

42

42

Mar

Apr

May

42
41
40
40
39
38
37
Jan

Bar graph

Jun

100
90
80
70
60
50
40
30
20
10
0

Studid
Studname

M1

M2

M3

M4

M5

M1
M2
M3
M4
M5

Pie chart

7QC Tools - Graph & Control Charts

Feb

79

Line graph
A line graph is a way to summarize how two or more
pieces of variables are related and how they vary
depending on one another
46
45
45
44
43
43
42

42

42

Mar

Apr

May

42
41
40
40
39
38
37
Jan

7QC Tools - Graph & Control Charts

Feb

80

Jun

Construction of line graph


Step no:1 - gathering data
Data must be chronological or sequential form. (At least 25 or more
samples must be taken in order to get an accurate run chart)

Month
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov

7QC Tools - Graph & Control Charts

Weight in Kg
55
57
58
60
62
63
62
61
61

81

Construction of line graph


Step no:2 organising the data
Divide the data into two sets of variable X and Y ( Dependant
variable as Y and independent variable as X )

7QC Tools - Graph & Control Charts

Month
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov

Weight in Kg
55
57
58
60
62
63
62
61
61

82

Construction of line graph


Step no:3 charting the data
Plot the y values versus the x values using an appropriate scale
that will make the points on the graph visible
Construct a best fit line that passes through the points

Weight (grams)

Trend of weight over 9 months


68
66
64
62
60
58
56
54
52
50

62

63

62

60
57

61

58

55

Mar

7QC Tools - Graph & Control Charts

Apr

May

Jun

83

Jul

Aug

Sep

Oct

Use of MINITAB to
Construct graphs

7QC Tools - Graph & Control Charts

84

General layout of MINITAB 14

New worksheet

Worksheet Data
entry in this region

7QC Tools - Graph & Control Charts

85

Various types of graphs in MINITAB

7QC Tools - Graph & Control Charts

86

Minitab - graphs
Scatter plot

Data

7QC Tools - Graph & Control Charts

87

Minitab - graphs

Types of plot

7QC Tools - Graph & Control Charts

88

Minitab - graphs

Select X & Y
variable

7QC Tools - Graph & Control Charts

89

Minitab - graphs
Line graph

Options to modify the


graph to get data label

7QC Tools - Graph & Control Charts

90

Minitab - graphs

Window to get the


data label in graph

7QC Tools - Graph & Control Charts

91

The Final Graph


Scatterplot
of Weight
in Kg
Month
Line
graph of
Weight
vsvsMonth
63

63
62

62

62
61

Weight in Kg

61

61

60

60
59
58

58
57

57
56
55

55

54
Mar

7QC Tools - Graph & Control Charts

May

Jul
Month

92

Sep

Nov

Bar graph
Bar graphs are the tools to represent the data in
the form of bars to easily identify the trends and
patterns
100
90
80
70
60
50
40
30
20
10
0

Studid
Studname

M1

7QC Tools - Graph & Control Charts

M2

M3

M4

93

M5

Types of Bar graph


Vertical

Simple Bar graph

Horizontal
Vertical

Clustered Bar graph

Horizontal
Vertical

Stacked Bar graph


60

50
40
30
20
10

60

Number of police officers

Number of police officers

Number of police officers

60

Horizontal

50
40
30
20
10

0
1993

1994

1995

1996

1997

1998

1999

2000

Year

Simple Bar graph


7QC Tools - Graph & Control Charts

50
40
30
20
10
0

0
1993

1994

1995

1996

1997

1998

1999

Year

Clustered Bar graph


94

2000

1993

1994

1995

1996

1997

1998

1999

2000

Year

Stacked Bar graph

Characteristics of bar graphs


Figure numbered and titled
Bars of equal width
Different shading or texture to represent different data sets

Non-numerical variable on horizontal x-axis


Labels and units included on x and y axes
Even scales on axes

7QC Tools - Graph & Control Charts

95

To create bar graph in MINITAB

Bar chart
option

7QC Tools - Graph & Control Charts

96

To create bar graph in MINITAB

Bar chart types


selection

7QC Tools - Graph & Control Charts

97

To create bar graph in MINITAB


Selection of X & Y
axis variable

7QC Tools - Graph & Control Charts

98

To create bar graph in MINITAB

Options to modify
the graph to get
data label

7QC Tools - Graph & Control Charts

99

The Final Bar-Chart..


Chart of No., of Police officers vs Year
60

56

55
52

No., of Police officers

50

48

47

45

49

51

40
30
20
10
0

1993

1994

1995

1996

1997
Year

7QC Tools - Graph & Control Charts

100

1998

1999

2000

To create clustered-bar graph in Minitab

7QC Tools - Graph & Control Charts

101

To create clustered-bar graph in Minitab

7QC Tools - Graph & Control Charts

102

The Final Clustered Bar-Chart..


60

56

55
52

52

50

48

47

45

51

49
45

42

Data

40

35

33

32

42

32

30
20
10
0

C1

18
15
10

st st th
Ea W e o r
N
93
19

12

st st t h
Ea W e o r
N
94
19

7QC Tools - Graph & Control Charts

st st th
Ea W e o r
N
95
19

15

14

st st th
Ea W e o r
N
96
19

103

12

st st th
E a W e or
N
97
19

st st th
Ea W e o r
N
98
19

st st t h
Ea W e o r
N
99
19

10

st st th
Ea W e o r
N
00
20

To create stacked bar graph in Minitab

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104

To create clustered-bar graph in Minitab

7QC Tools - Graph & Control Charts

105

The Final Stacked Bar-Chart..


60

56

55

53

52

50

48
45

45
40

40

Data

33

35

35
32

30

30

30

21

20

16

10

1993

1994

7QC Tools - Graph & Control Charts

1995

1996

106

1997

1998

1999

2000

Pie Chart
A pie chart is a circle graph divided into pieces, each
displaying the size of some related piece of information.
M1
M2
M3
M4
M5

7QC Tools - Graph & Control Charts

107

Types of Pie Chart


Simple Pie chart
Pie of Pie chart
Exploded Pie chart
Bar of Pie chart
Plant-3 (2)
24%

R & D (1)
13%

Other
25%

Plant-2 (3)
37%

7QC Tools - Graph & Control Charts

Sp. Wh (1)
Plant-1 13%
(0)
0%

108

Plant 4
13%

To create pie-chart in Minitab

name

variable

7QC Tools - Graph & Control Charts

109

To create Pie-chart in Minitab

7QC Tools - Graph & Control Charts

110

Pie Chart of Quantity vs State

Tamilnadu
22, 25.0%

Kerala
55, 62.5%

7QC Tools - Graph & Control Charts

Andhra
11, 12.5%

111

Category
Tamilnadu
Andhra
Kerala

Guidelines for constructing a graph


Clearly define the information(s) you want to infer from the data
Experiment with different types of graphs and select the most appropriate
Plot the graph
Infer from the graph

Nature of information needed

Type of chart

Example
Share of, percent of the, smallest, the
majority of

To analyse the distribution

Pie chart

To compare items

Bar graph, Line graph Ranking, larger than, smaller than, equal to

To establish time series and to


determine the time frequency

Bar graph, Line graph

To analyse relationship

Line graph

7QC Tools - Graph & Control Charts

112

Change, rise, growth, increase, decrease,


decline, fluctuation Range, concentration,
Increase with, decrease with, vary with,
despite, correspond to, relate to

A good graph should


Be simple and uncluttered

Have a title and labels


Show the data without altering the message of the data
Show accurately the facts
Clearly shows any trends or differences in the data

7QC Tools - Graph & Control Charts

113

Exercise:
Let us do some exercise in Minitab.
Open the file : Exercise graph.mtw

There are 8 columns in the Minitab


Try the data to draw line graphs, Bar chart and Pie
chart

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114

Your graph may be like this


Bar chart of Literacy rate % vs Name of state

Line graph of Scrap cost / Engine vs Month


90

2.8
2.7

72
68

70

2.6
Literacy rate %

Scrap cost / Engine

83

80

2.5
2.4
2.3

66

65

Karnataka

Madhyapradesh

60
50
40
30
20

2.2

10

2.1
Jan

Mar

May

Jul
Month

Sep

Nov

Tamilnadu

Pie Chart of Number of movie vs Type of movie


Foreign
8, 8.0%
Science fiction
8, 8.0%

Comedy
27, 27.0%

Kerala

Andhrapradesh
Name of state

Stacked bar chart of Weight Y, Weight Z vs Month 1


60

Category
Comedy
Action
Romance
Drama
Horror
Science fiction
Foreign

Variable
Weight Y
Weight Z

50

40
Data

Horror
11, 11.0%

30

20
Drama
14, 14.0%

10

Action
18, 18.0%

0
Month 1

Romance
14, 14.0%

7QC Tools - Graph & Control Charts

115

Jan

Feb

Mar

Apr

May

Jun

Jul

Summary

Graph is a visual representation tool used for


showing the relationship between two or more
variables

Line graph, Bar graph and Pie chart are most


commonly used graphs

7QC Tools - Graph & Control Charts

116

Check Sheet
Pareto Diagram
Cause & Effect diagram

7 QC Tools

Graphs
Histogram
Histogram
Scatter Diagram
Stratification

7QC Tools - Histogram

117

Module objectives
At the end of this module, you will be able to :

Explain the construction of a histogram

Interpret output data from a histogram

Construct a histogram using Minitab software

7QC Tools - Histogram

118

Battery failure data for 56 Pep vehicles


Vehicle Battery Vehicle Battery Vehicle Battery Vehicle Battery
No.
life, days
No.
life, days
No.
life, days
No.
life, days
1

60

15

187

29

263

43

174

37

16

121

30

352

44

145

32

17

297

31

290

45

309

163

18

134

32

316

46

152

230

19

331

33

283

47

338

300

20

261

34

304

48

270

265

21

220

35

264

49

424

166

22

389

36

319

50

313

78

23

129

37

287

51

273

10

196

24

278

38

252

52

321

11

194

25

355

39

143

53

369

12

115

26

286

40

359

54

256

13

182

27

249

41

267

55

293

14

294

28

294

42

156

56

270

What do we need to infer from this data?


7QC Tools - Histogram

119

Vehicle Battery Vehicle Battery Vehicle Battery Vehicle Battery


No. life, days No. life, days No. life, days No. life, days

Mean of
battery life
Range of
battery life

60

15

187

29

263

43

174

37

16

121

30

352

44

145

32

17

297

31

290

45

309

163

18

134

32

316

46

152

230

19

331

33

283

47

338

300

20

261

34

304

48

270

265

21

220

35

264

49

424

166

22

389

36

319

50

313

78

23

129

37

287

51

273

10

196

24

278

38

252

52

321

11

194

25

355

39

143

53

369

12

115

26

286

40

359

54

256

13

182

27

249

41

267

55

293

14

294

28

294

42

156

56

270

How do you find that?

We can use Histogram.


7QC Tools - Histogram

120

How the data


looks like

What is a histogram?
A histogram is a graphical representation of frequency distribution of
data
Example Marks obtained by 50 students in a class
No. of
students

Frequency

Histogram
20
18
16
14
12
10
8
6
4
2
0

18
16

1
36-45

46-55

56-65

66-75

Marks obtained

7QC Tools - Histogram

Majority have scored inbetween 56-75

121

76-85

96-95

Range of
marks

Where to use a histogram?

To display large amounts of data values in a relatively simple chart form

To tell relative frequency of occurrence

To understand the central tendency & spread of the data

To understand overall distribution of the data

7QC Tools - Histogram

122

Step- by - step procedure


to construct a histogram

7QC Tools - Histogram

123

Example
Battery failure data for 56 Pep vehicles
Vehicle Battery Vehicle Battery Vehicle Battery Vehicle Battery
No.
life, days
No.
life, days
No.
life, days
No.
life, days
1

60

15

187

29

263

43

174

37

16

121

30

352

44

145

32

17

297

31

290

45

309

163

18

134

32

316

46

152

230

19

331

33

283

47

338

300

20

261

34

304

48

270

265

21

220

35

264

49

424

166

22

389

36

319

50

313

78

23

129

37

287

51

273

10

196

24

278

38

252

52

321

11

194

25

355

39

143

53

369

12

115

26

286

40

359

54

256

13

182

27

249

41

267

55

293

14

294

28

294

42

156

56

270

7QC Tools - Histogram

124

Step 1 - Determine the range (R) of the data


Obtain the largest & smallest values from the data
Calculate the R = Largest value Smallest value

Smallest

Vehicle Battery Vehicle Battery Vehicle Battery Vehicle Battery


observed
No.
life, days
No.
life, days
No. value
life, days
No.
life, days
1

60

15

187

29

263

43

174

37

16

121

30

352

44

145

32

17

297

31

290

45

309

163

18

134

32

316

46

152

230

19

331

33

283

47

338

300

20

261

34

304

48

270

265

21

220

35

264

49

424

166

22

389

36

319

50

313

78

23

129

37

287

51

273

10

196

24

278

38

252

52

321

11

194

25

355

39

143

53

369

12

115

26

286

40

359

54

256

13

182

27

249

41

267

55

293

14

294

28

294

42

156

56

270

7QC Tools - Histogram

125

Range = 424 32
Range = 392

Largest
observed value

Step 2 - Determine the class interval & interval breadth


of the data
Class interval =

where n is the total no. of observations


Here, n = 56, therefore,
Class interval =

56

Class interval = 7.49 = 7, after rounding it off to nearest integer

Now , to determine class breadth,


Class breadth = R / n
Class breadth = 392 / 7
Class breadth = 56

7QC Tools - Histogram

126

Step 3 Create table of upper & lower limits of


class-intervals
The lower limit of the first class-interval is the lowest observed value in the data.
i.e. Lower limit of the 1st class = 32

Upper limit = Lower limit + Class breadth


= 32 + 56
= 88
To determine the next class-interval, start from the next number i.e. 89
So, Lower limit of 2nd class = 89
Upper limit = 89 + 56 = 145
Similarly, we can decide the class limits for all 7 class-intervals
7QC Tools - Histogram

127

Step 3 Create table of upper & lower limits of


class-intervals continued

7QC Tools - Histogram

Class interval

Lower limit

Upper limit

32

88

89

145

146

202

203

259

260

314

315

371

372

428

128

Step 4 Prepare frequency distribution table


How many pieces of data fall into each of the class?

Class

Frequency marks

Frequency

32 88

IIII

89 145

IIII I

146 202

IIII IIII

203 259

IIII

260 316

IIII IIII IIII IIII II

22

317- 373

IIII III

374 430

II

2
Total

7QC Tools - Histogram

129

56

Step 5 Prepare a histogram [a bar graph] of class vs


frequency
Frequency
Histogram - Battery failures [Pep]
25

22

No. of failures

20
15
9

10

6
5

0
32-88

89-145

146-202 203-259 216-316 317-373 374-430


No. of days of usage

Class

Now, what do you interpret from this histogram?


7QC Tools - Histogram

130

Introduction to few terms


Central
tendency

A histogram

Spread
Central tendency - A measure of location of the middle or the centre of a distribution
The mean is the most commonly used measure of central tendency
Spread or Dispersion - Describes how much the observations vary around the

central tendency
7QC Tools - Histogram

131

What do you interpret from this histogram?


Frequency

Maximum failures

Histogram - Battery failures [Pep]


25

22

No. of failures

20
15
9

10

6
5

Class

32-88

89-145

146-202 203-259 216-316 317-373 374-430


No. of days of usage

1. It appears to be a bell-shaped distribution

Period with
maximum no. of
failures

2. Most of the battery failures seem to occur for the the period of
216 316 days of usage.i.e. Central tendency is at 216-316 days
3. The spread appears to be higher

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132

Interpretations from histograms


Histogram may be interpreted by asking 3 questions:
1. Is the process performing within specification limits?
2. Does the process seem to exhibit wide variation?
3. If action needs to be taken on the process, what action is appropriate?

The answer to these 3 questions lies in analyzing 3 characteristics of

the histogram.

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133

Interpretations from histograms continued


1. Is the process performing within specification limits?
Analyse: How well is the histogram centered?
The centering of the data provides information on the process aim
about some mean or nominal
Process Capabivalue.
lity of Diameter
Process Capability of Diameter

LSL
LSL

USL

USL

LSL

USL

Process
mean

14

14

Target

Frequency

10
8

5
4
3

10

7QC Tools - Histogram

11.0
en cy

10.5

11.5

12.0
Process Data

134

12.5

13.0

Interpretations from histograms continued


2. Does the process seem to exhibit wide variation?
Analyse: How wide is the histogram?
Looking at histogram width defines the variability of
the process about the aim. Process Capability of Diameter
Process Capability of Shaft dia

LSL

LSL

USL

12

USL

14

Frequency

10

10

10
2

11.0

7QC Tools - Histogram

Freq uency

3
2

8
11.5

12.0
Process Data

135

12.5

13.0

Interpretations from histograms continued


3. If action needs to be taken on the process, what action is
appropriate?
Analyse: What is the shape of the histogram?
Proces Capability of Diameter
Normal

Process Capability of Shaft dia


12

USL

14

10

10

Frequency

10

10

8
6

6
5

3
2

10

11.5

Freq u en cy

11.0

12

12

Frequency

LS L

12.0
Process Data

12.5

Nonnormal

Histogram of C9

3
2

2
0

13.0

2
1

1
0

10

12

14

C9

Distribution other than normal indicates presence of special cause in the process
7QC Tools - Histogram

5
4

136

Interpretations from histograms continued


Depending upon the shape of the histogram
[i.e. distributions ], there are following types of histograms
1. Bell-shaped [normal]

2. Bi-modal [double-peaked]
3. Skewed

7QC Tools - Histogram

137

Interpretations from histograms continued


1. Bell-shaped [normal]
Example:
No. of failures

Histogram - Cyld block failures - Victor


80
70
60
50
40
30
20
10
0

69
63
57
42

57 59
45

38

29
20
9

51 52

41

38

33 32
16 14

13

13 14
4

725

4666

8606

0 0 0 0 1

12547 16487 20428 24368 28309 32249 36190

Kilometer of usage

Depicted by a bell-shaped curve

most frequent measurement appears as center of distribution

less frequent measurements taper gradually at both ends of


distribution

Indicates that a process is running normally (only common causes are

present)
7QC Tools - Histogram

138

Interpretations from histograms continued


2. Bi-modal [double-peaked]
Example:

Histogram - Fork Gear-shift - Bore finish


9

10

Frequency

8
8
6

5
4
3

4
2

0
0.1

0.17

0.24

0.31

0.38

More

Ra

Distribution appears to have two peaks

May indicate that data from more than one process are mixed together

Materials may come from two separate vendors

Samples may have come from two separate machines

7QC Tools - Histogram

139

Interpretations from histograms continued


3. Skewed

Appears as an uneven curve; values seem to taper to one side.

3A. Positively Skewed


Example:

Histogram - No. of trucks halted

No. of trucks

100

81

80
60
40
12

20

49-72

72-96

0
0-24

25-48

Hrs of waiting

Here most of the values lies in the lower part of the values of histogram

7QC Tools - Histogram

140

Interpretations from histograms continued


3. Skewed

Appears as an uneven curve; values seem to taper to one side.

3B. Negatively Skewed


Example:

Histogram - Wheel-rim - Runout


Frequency

25

21

22

1.09

More

20
15
10

0
0.94

1.02

Runout, mm

Here most of the values lies in the upper part of the values of histogram

7QC Tools - Histogram

141

General Rule for Constructing a Histogram


Number of samples
For the histogram to be representative of the true process
behavior, as a general rule, 30 to 50 samples should be
measured.

7QC Tools - Histogram

142

Construction of a histogram using MINITAB software

7QC Tools - Histogram

143

Start MINITAB

This is the first


screen of MINITAB

Session
window

Here is the place


for your data

7QC Tools - Histogram

144

Enter the data

Enter the data


in a column,
say, C2

7QC Tools - Histogram

145

Draw histogram

Go to Graph
Histogram

7QC Tools - Histogram

146

Draw histogram continued...


Select the type
With Fit

7QC Tools - Histogram

147

Draw histogram continued...


C2 appears
here

Click Select to
select the
column C2

7QC Tools - Histogram

Click OK

148

Draw histogram continued...


Here is the
histogram

7QC Tools - Histogram

149

Summary - Histogram

Histogram

A histogram is a graphical representation of frequency distribution of


data

Histogram is used to understand

Central tendency

Spread

Overall distribution

Can you recall?

Different types of histogram are Bell-shaped [normal]

Bi-modal [double-peaked]

Skewed

7QC Tools - Histogram

150

Draw Histogram for the following using Minitab application


Example - 1

Example - 2

Example - 3

Example - 4

Marks
56 61 58
56 71 48
56 62 66
63 67 61
65 54 55
54 62 61
67 57 59
59 55 62
59 62 58
63 64 55

Test scores
56 45 66
38 35 34
73 37 49
55 69 53
50 32 50
43 50 62
53 67 57
50 50 46
59 67 62
49 45 51

Data
19 6 40
17 60 129
11 41 53
10 13 86
44 87 59
18 88 74
113 13 44
45 7 41
22 37 101
14 45 90

Data A
48 62 51
63 56 49
66 42 54
48 57 50
49 58 60
46 56 51
47 56 57
56 49 57
50 60 56
54 51 60

55
66
57
58
55
38
59
61
55
56

60
52
61
60
60
61
61
57
60
51

7QC Tools - Histogram

47
85
23
47
49
21
44
38
9
252

151

11
69
45
11
28
60
27
152
47
90

46
52
48
55
52
47
53
55
49
54

47
47
57
53
56
48
49
58
45
52

Answers

Solution - 2

Solution - 1

20 normally
Appears
distributed

Appears normally
distributed with
wide variation

Histogram of Test scores

Histogram of Marks
9

19

8
16

15
Frequency

Frequency

10
8

5
4

4
3

2
2
1

40

48

Appears + vely
skewed

56
Marks

64

72

30

40

50
Test scores

60

Appears to be aSolution
bimodal distribution
Histogram of Data A

Solution - 3
Histogram of Data

20

19

70

10

10

10

Frequency

Frequency

10

15

10

4
3

2
1

2
1

60

7QC Tools - Histogram

120
Data

180

240

152

45

50

55
Data A

60

65

Check Sheet

Pareto Diagram
Scatterplot of No of ice creams sold vs Temperature
110

Cause & Effect diagram

No of ice creams sold

100

7 QC Tools

90
80
70

Graphs

60
50
40
30

Histogram

20
0

10

15
20
Temperature

25

30

Scatter Diagram
Stratification

7QC Tools - Scatter Diagram

153

35

Module objectives
At the end of this session, you will be able to

Explain Scatter diagram and its usage


Explain steps & construct Scatter diagram
Interpret Scatter diagram

7QC Tools - Scatter Diagram

154

Why Scatter diagram was developed?


To know kinds of relationships between variables, Scatter
diagram was developed

Sir Francis Galton (1822-1911), by using the theory of linear


regression developed Scatter diagram.

7QC Tools - Scatter Diagram

155

What is Scatter diagram?


It is a visual display of data which shows the association
between two variables acting continuously on the same item.

It illustrates the strength of the correlation between the


variables through the slope of a line.

7QC Tools - Scatter Diagram

156

Steps for creating a Scatter Diagram


Step 1. Collect at least 20-30 paired data points: "paired" data are
measures of both the cause being tested and its supposed effect at one
point in time
Step 2. Draw a graph, with the "cause" on the horizontal axis and the
"effect" on the vertical axis.

Step 3. Determine the lowest and highest value of each variable and mark
the axes accordingly.
Step 4. Plot the paired points on the diagram. If there are multiple pairs
with the same value, draw as many circles around the point as there are
additional pairs with those same values.
Step 5. Identify and classify the pattern of association using the graphs
below of possible shapes and interpretations.

7QC Tools - Scatter Diagram

157

Example : No. of ice cream sold against atmospheric temp.


Collection of paired data
Number of IceSno Temperature Creams sold Sno Temperature
1
21
70
17
12
2
26
86
18
32
3
15
50
19
20
4
24
80
20
27
5
18
58
21
23
6
29
96
22
31
7
20
56
23
33
8
27
92
24
11
9
23
74
25
34
10
17
54
26
35
11
30
100
27
10
12
19
62
28
5
13
14
48
29
8
14
13
46
30
3
15
16
52
31
2
94
16
28
32
6
7QC Tools - Scatter Diagram

158

Number of
Ice-Creams
sold
44
105
56
92
74
102
106
42
106
107
39
30
35
25
22
32

Draw the graph

No of ice creams sold

In this example,
Temperature (cause) will be indicated by X (horizontal axis) and
Number of Ice-cream sold (Effect) by Y (vertical axis).

Outside temperature
7QC Tools - Scatter Diagram

159

Mark the axes based on lowest and highest values


Highest value in temperature 35

No of ice creams sold

Highest value in Number of Ice-cream sold - 107


120
100
80
60
40
20

10

20

30

40

Outside temperature
7QC Tools - Scatter Diagram

160

50

Number of IceSno Temperature Creams sold Sno Temperature


1
21
70
17
12
2
26
86
18
32
3
15
50
19
20
4
24
80
20
27
5
18
58
21
23
6
29
96
22
31
7
20
56
23
33
8
27
92
24
11
9
23
74
25
34
10
17
54
26
35
11
30
100
27
10
12
19
62
28
5
13
14
48
29
8
14
13
46
30
3
15
16
52
31
2
94
16
28
32
6

No of ice creams sold

Plot the data

120
100
80
60
40
20

10

20

30

40

Outside temperature
7QC Tools - Scatter Diagram

161

50

Number of
Ice-Creams
sold
44
105
56
92
74
102
106
42
106
107
39
30
35
25
22
32

No of ice creams sold

Identify and classify the pattern

120
100
80
60
40
20

10

20

30

40

Outside temperature
7QC Tools - Scatter Diagram

162

50

Now lets construct the Scatter using Minitab

7QC Tools - Scatter Diagram

163

Enter Temperature
values in column C1

Enter No of ice creams


sold in column C2

7QC Tools - Scatter Diagram

164

Select Graph > Scatter plot

7QC Tools - Scatter Diagram

165

Select with
Regression

Click OK

7QC Tools - Scatter Diagram

166

Select C2 - Y
variables

7QC Tools - Scatter Diagram

Select C1 - X
variables

167

Click OK

7QC Tools - Scatter Diagram

168

Scatterplot of No of ice creams sold vs Temperature


110

No of ice creams sold

100
90
80
70
60
50
40
30
20
0

7QC Tools - Scatter Diagram

10

15
20
Temperature

169

25

30

35

How do we interpret this Scatter diagram ?


Scatterplot of No of ice creams sold vs Temperature

Strong110relationship between the two variables : If most


100

No of ice creams sold

90
of the points
fall along an imaginary straight line with either
80

a positive
or negative slope
70
60
50

40
No relationship
between the two variables : If points are
30

20
randomly
scattered about the graph
0

7QC Tools - Scatter Diagram

10

15
20
Temperature

170

25

30

35

Interpretation
Scatterplot of No of ice creams sold vs Temperature
110

No of ice creams sold

100
90
80
70
60
50

Strong
relation

40
30
20
0

10

15
20
Temperature

25

30

35

Scatter diagrams show relationships, but do not


prove that one variable causes the other
7QC Tools - Scatter Diagram

171

Types of Scatter Diagram


35
30
25
20
15
10
5
0

350
300
250
200
150
100
50
0
0

10

15

20

Strong Positive correlation

7QC Tools - Scatter Diagram

100

200

300

400

Strong Negative correlation

172

Types of Scatter Diagram


40

500

30

400
300

20

200

10

100

0
0

10

15

20

Weak Positive correlation

7QC Tools - Scatter Diagram

100

200

300

400

Weak Negative correlation

173

Types of Scatter Diagram


700
600
500
400
300
200
100
0
0

100

200

300

No correlation

7QC Tools - Scatter Diagram

174

400

Types of Scatter Diagram

J-shaped /Non linear association

Suggests complex relationships


7QC Tools - Scatter Diagram

175

Exercises
1. Consumable
cost Vs No. of
Vehicles

No of
Vehicles
62598
50614
35148
44932
43669
26419
18712
24466
30520
30166
36100
39766

No. of

Consumable
cost/vehicle

2. Compressor
Engines/m
power consump.
onth
Vs No. of Eng.

23.9
33.1
45.0
30.6
14.0
42.9
36.8
65.7
55.0
59.2
47.8
40.1

75349

2.67

81281

2.75

82298

2.66

90763

2.25

93386

2.3

96376

1.7

90361

92467

1.8

3. Pressing load Vs interference between hole &


shaft
INTERFEREN
CE
0.11
0.101
0.106
0.11
0.11
0.107
0.101
0.103
0.099
0.104

7QC Tools - Scatter Diagram

PRESSING LOAD
(Kg)

Lets use

2779
2229
2421
2446
2480
2563
2177
2325
2185
2305

176

Power
consumption
/Engine

Results
2. Compressor power
consumption Vs No. of Eng.

1. Consumable cost Vs No.


of Vehicles

Weak negative
correlation

Weak negative
correlation
3. Pressing load Vs interference between hole &
shaft

What is your result?

Strong positive
correlation
7QC Tools - Scatter Diagram

177

Summary
Number of ice-cream
sold

Scatter diagram
120
100
80
60
40
20
0
0

10

20

30

40

Outside Temperature

It is a visual display of two variables acting continuously on the same item.

It illustrates the strength of the correlation between the variables


350
300
250
200
150
100
50
0

35
30
25
20
15
10
5
0
0

10

15

20

Strong positive

40

500

30

400
300

20

200

10

100

0
0

100

200

300

400

Strong Negative

700
600
500
400
300
200
100
0

0
0

10

15

20

Weak positive

100

200

300

400

Weak Negative

100

200

300

400

No relation

It show relationships, but do not prove that one variable causes the other
7QC Tools - Scatter Diagram

178

Check Sheet
Pareto Diagram
Cause & Effect diagram

7 QC Tools

Graphs
Histogram
Scatter Diagram
Stratification

7QC Tools - Stratification

179

Stratification
Stratification is the act of fine tuning the data in order to
make sure of the significance of the assured factors, to the
grass root level.

7QC Tools - Stratification

180

Accident data
Hosur
2000-04
47
179
1476

Description
Reportable accident
Non reportable accident
Mandays lost

Mysore
2001-04
17
92
510

Rep.acct.

Operator not reporting back to duty


for more than 48hrs

Non-reportable acct.

Operator disablement extending


beyond the day of shift but less than
48 hrs

7QC Tools - Stratification

181

Accident data sheet


Plant

No., of accidents

Plant 1

Plant 2

Plant 3

Plant 4

Others

7QC Tools - Stratification

Unit

Category

42

Fab-15,Engine - 9,Painting 11,Vehicle - 3,Stores - 4

Reg - 16,Contractor 12,Temp.workman - 14,


Supplier- 0, Visitor -0

108

Fab-25,Engine - 24,Painting 16,Vehicle - 9,Stores - 20


,Plating - 14

Reg - 43,Contractor 22,Temp.workman - 41,


Supplier- 1, Visitor -1

42

M/C shop - 9,G/Shop 17,HT/Plating - 8, Stores - 8

Reg - 16,Contractor 12,Temp.workman - 14,


Supplier- 0, Visitor -0

108

Fab-15,Engine - 30,Painting 19,Vehicle - 15,Stores - 18


,Plating - 11

Reg - 49,Contractor 16,Temp.workman - 43,


Supplier- 0, Visitor -0

44

R&D - 16,Sp.WH - 8,Canteen - Reg - 20,Contractor - 11,


10,Civil - 5,SC.Y - 1E.WHTemp.workman - 13,
2,PED - 1,TQC - 1,
Supplier- 0, Visitor -0

182

Accident data sheet

7QC Tools - Stratification

Plant

No. of accidents

Plant 1

42

Plant 2

108

Plant 3

42

Plant 4

108

Spares
Warehouse

R&D

16

Canteen

10

Civil

Export
Warehouse

Others

183

According to plant
Chart of No of accidents vs Plant wise
120

108

108

No of accidents

No of accidents

100
80
60
40

42

42

16

20
0

t1
n
a
Pl

t2
n
a
Pl

Pl

t3
n
a

t4
n
a
Pl

&

re

ar

se
u
ho

vi l
i
C

a
Sp
Plant wise

Plant

7QC Tools - Stratification

184

10

ee
t
an

tw
r
po
x
E

ar

se
u
ho

rs
e
h
Ot

Similarly stratification can be done


Unit wise
Workmen category wise
Shift wise
Phenomena wise
Machine/equipment wise
and so on

7QC Tools

185

Other Stratification methodologies

7QC Tools - Stratification

186

Summary
Stratification is the act of fine tuning the data in order to
make sure of the significance of the assured factors, to
the grass root level
Stratification helps to get more information from different
perspective from the same data

7QC Tools - Stratification

187

7QC Tools

188

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