PAudium Classic

Quick Guide

By:TELESOFT

601 Aditya Apartments,

Parleshwar Road,
Vile Parle (East).
Mumbai - 400 057
Tel / Fax: +91-22-26155139/41/53/54
Email: helpdesk@telesoft.in
Web: www.telesoft.in

Table of Contents

1.

Introduction..............................................................................................3

2.

How to Use...............................................................................................4

3.

4.

2.1

Dashboard..........................................................................................5

2.2

Live Status..........................................................................................8

2.3

Query/Report....................................................................................10

Global Settings/Features...........................................................................13
3.1.

Minimize to system Tray.....................................................................13

3.2.

Background Color...............................................................................13

Notes.....................................................................................................15

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PAudium Quick Guide

1. Introduction
The PAudium is a Windows based telephone voice recorder system. It comes as a
hardware and software Combo. The unit offers 2 to 256 hardware ports to terminate your
telephone lines. The types of lines are; conventional telephone line (Analog), Analog or
Digital Extension of PBX, and PRI line having 30 channels. The hardware unit changes
depending on the type of telephone line.

The moment telephone line is connected to the unit; PAudium on the computer
recognizes newly terminated line and starts capturing subsequent conversations. These
conversations are recorded on the disk at the same time they are also available to hear
them live.

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2. How to Use
PAudium is a true windows based application which can be simply operated by click of a
mouse. Usually PAudium is kept in the startup which gets loaded
as soon as the computer is started. In case PAudium is not
started automatically from the startup, it can be loaded by double
clicking PAudium icon from the desktop.
After double clicking the PAudium icon it prompts for entering user name and password.
Access to PAudium is kept profile based where software shows menus which are allowed
to the user name entered. Voice logging being sensitive application, it becomes
mandatory to have different levels of access/controls
offered to different PAudium users. There should not
be any unauthorized access to such application.
Considering importance of secured access, PAudium
provides way to define profile for each user. In profile,
you can setup parameters like list of menus, list of
channels/extensions, and list of departments
accessible to the user. For example you can setup
user profile where user can only have an option to access Dashboard, or your can setup
different profile for another user where he/she will have option to access Dashboard and
Reports. Only super user will have access to Live-Status of conversations. All the reports
will show only those conversation records which are accessible to the logged in user.
As a security measure PAudium stays in a system tray and to access it, the user name
and password needs to be entered. On entering the valid user name and password the
main PAudium screen is opened with the recent history option.

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2.1 Dashboard
PAudium offers Dashboard where list of controls to hear the recorded conversations
are in front of you like a Dashboard. One of the control shows list of days in
descending order, i.e. starting from today going up to last available day in the past.
You just click any one of the available days from the list. This will show all the
conversations recorded on that day. The list is sorted on time of call. Just click any of
the conversation to start playing.

Query
Answer Area

History Quick
View

Menu
Buttons

The main three options available in the Dashboard are Copy, Play and Comment.
Calls for the particular day can be quickly selected from the history area. This area
shows the list of recent days. To get the calls for particular day, user has to only
select the respective day from the date list. On selecting the required date, the call
records for that particular date is displayed in the Query Answer Area.
Initially when the PAudium is loaded, the default is Play mode. From there the mode
can be changed to Copy or Comment mode.
2.1.1

Copy
Copy mode allows user to copy one or
multiple
conversations
(individual
conversation files) to user desired
location. To Copy the conversation/s,
click on the record which is to be copied.
On clicking the call record, it prompts for
entering the file details to copy the
file(s). To copy the required file certain
parameters needs to be entered. The
options allowed on the copy file screen and its use is as follows
a. File Dest

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To copy a single conversation file to a desired location this option should be

used. For example, if a conversation needs to be copied in voice directory of
d drive, then the details should be entered as shown in the following
screen. Then click on CopyFile button. The status of the copy function is
then displayed just below the copy buttons.

If the file needs to be copied with some other name, then complete file name
along with the path should be entered in File Dest box.

b. Folder
This option should be used when multiple conversations needs to be copied
from install folder to another location. To copy all required conversations type
the drive and folder name in the Folder box, then click CopyAll button. On
this all the conversations are copied in the specified location. In case the
folder which is mentioned in the path does not exist then PAudium creates
that folder and then copies the files in it.

c.

Fields
While copying files using CopyAll option there is also a provision to add
prefix to all conversation files. This prefix can be selected from pre-defined
prefix list or user can also provide his own prefix. The pre-defined prefixes
are Date, Time, Channel, Call type, ET Type, Call Subtype, ET Code,
Destination group, Phone, Destination name, ET Name and Department. To
have a customized prefix other than the pre-defined one, the prefix should be
type manually in the Fields column.

d. Copy File
Click Copy File for copying the single conversation file.
e. Copy All
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Click Copy All to copy all the conversations on the screen.

2.1.2

Play
Play mode allows user to play any conversation from the screen. While in
Play mode if clicked on a particular conversation, it starts playing the same.

While the conversation is being played by PAudium, it can be controlled

through Stop, Pause and Resume buttons.
2.1.3

Comment
PAudium allows attaching a comment or a reference note to a conversation.
If the conversation is commented then while generating a report, user can
query on these comments as well.

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These notes are displayed in the comment screen while that respective
conversation is being played under Play mode. In Comment mode when
the conversation is clicked from the screen a dialog box is opened. User can
enter comment related to that conversation or edit the already entered
comment. After entering or editing the comment it can be saved by clicking
on Attach button or it can be canceled by clicking on Discard button.

2.2 Live Status

Live Status screen shows the current status of individual channel monitored by
PAudium. This status is show on a real time basis.

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The four different states of a channel are available in the PAudium Live Status
window,
I.e. Idle -

, Ringing -

, Recording

and Disconnected

The Live status window can be mainly divided into two major parts. The upper part
shows the status of all channels which are connected to the PAudium hardware and
monitored by PAudium. E.g. If PAudium is installed to monitor or record 2 PRIs then
this windows will have 32 channels for 2 PRIs (16 channels x 2 PRIs).
The blow half window is actually a Focus window which facilitates user to closely
monitor selected channels out of all connected channels.
2.2.1

Add to List
To add the selected channels in the focus window, click Add to List button
and then click on the required channels one by one. After clicking on Add to
List button if clicked on any channel from Live Status window gets added
to the Focus Window. To remove the channel from the Focus Window, the
respective channel can be clicked in the Focus Window.

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2.2.2

Live Play
PAudium allows administrator to listen to the live conversations going on
currently from any channel. To listen to the ongoing conversation from a
particular channel, Click on Live Play button and then the required channel
entry can be clicked from the Live Status window. This starts playing the
conversation which is also being recorded at the same time.

2.2.3

Live Stop
Live Stop button can be used to stop playing the Live Play conversation.
This stops playing the conversation, but the recording is still on for that
particular channel.

2.2.4

Soft Stop
Soft Stop button allows administrator to stop PAudium softly. Once Soft
Stop button is clicked, PAudium stops recording for the channels those are
in Idle state and waits for the channels to become Idle which are currently
in Recording or Ringing state. As and when these channels become Idle,
those are also Disabled from being recorded. With Soft Stop option
administrator can stop PAudium systematically without disturbing the
recording for in-progress conversations.

2.2.5

Hard Stop
Hard Stop function allows administrator to disable recordings for all the
channels without waiting for them to become Idle. As soon as the Hard
Stop button is clicked, it disables all the channels with the immediate basis.

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(Note: Since Soft Stop and Hard Stop buttons are used to disable the
recoding for all the channels, these two buttons are protected by the
password to ensure stopping un-authorized person to use it.)
2.2.6

Login/Logout
Login / Logout button is used to do the login or logout for PAudium.
PAudium is password protected
for accessing the menus and to
completely close the application.
When the PAudium is started it
gives a prompt to enter User
Name and Password. This
prompt is show for around 60
seconds. If no valid user name and password is entered, then PAudium goes
to system tray. At this point PAudium gets opened with very limited access to
the options which are enabled only if the proper user name and password is
entered.
The same user name and password is asked if PAudium application needs to
be closed completely.

2.3 Query/Report
PAudiums built-in query engine offers flexibility to construct almost any possible
query on conservation database. You can have a simple query as Conversations for
a day to as complex as Conversations for a day having duration more than 30
minutes and made/received by few individuals.

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While generating the reports, user can query on the below mentioned query fields to
fine tune the exact report required. The query fields are as follows
Date

From and To

Time

From and To

Channel

Required channel number can be entered to generate report

for specific channels. This channel number is the actual port
number on which the extension or trunk is terminated. If
nothing is entered PAudium shows report for all the channels

Direction

Direction of the call can be selected as O-Outgoing, IIncoming or E-Extension

ETType

Channel type can be selected here. The channels can be of

two types i.e. E Extension or T Trunk. If E is entered in
ETType field, PAudium shows report for all monitored
extensions only.

CallSubType

Call sub type can be selected here. The available call sub
types are; F - Free, L - Local, S- National and IInternational.

ET-Code

Every channel is assigned with a unique ET-Code so that

each channel can be identified separately. These ET-Codes
can be same as the actual extension or trunk number which
is connected to the respective channel.

TalkTime

TalkTime (Duration) field can be entered to generate report

for conversations having particular duration. The duration
should be entered in seconds.
For example
600- would show all conversations having duration more
than 10 minutes
-60 would show all the conversations having duration less
than 60 seconds.

Pers/Offi

Provision to select Personal or Official calls.

Dialed/CLI

Provision to query on phone number of outgoing or incoming

call

Destination

Provision to query on destination name

PulseRate

Provision to query on pulse rate

PortDesc.

Provision to query on port description or ET name

Department

To query on Department name

Report

Report layout selection option. The available report layouts

are as follows
ETCodewise Call Traffic
Channelwise Call traffic
ETGroupwise Call Traffic
Destination-GroupWise Call Traffic
Serial Listing Call Report

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Channelwise I/O Traffic (Graphical)

Channelwise Busy Hours (Graphical)
Channel Utilization (Graphical)
Parameters

Certain reports require some additional inputs to be provided

externally to fine tune the report layout.

RingingTime

Provision to query on ringing duration.

2.3.1

Report
After entering all the necessary inputs, click on Report button to directly
view the report. Report button generates the report for the entered query.
Once the report is generated Back button can be clicked to come back to
the Query/Report screen.

2.3.2

Start
Start button prepares the Query/Report engine for report generation. If
conversation records are already displayed on the screen Start button
clears the screen.

2.3.3

Add
Add button can be used to add the conversations for report generation. It
can be used to add the conversation to the report generation buffer. After
adding all the required conversations to the call record buffer, user can then
proceed with the report generation.

2.3.4

Remove
To remove conversation records from the report generation buffer Remove
button can be used. It removes the conversation records from the report
generation buffer for the given query criteria.

2.3.5

Keep
Keep button works exactly opposite or Remove button. Keep button
keeps only those calls which are matching to the query criteria from the
report generation buffer.

2.3.6

Done
Done button should be clicked once the conversation records from the
report generation buffer are to be finalized.

2.3.7

Show
Once the conversation records are confirmed, Show button can be clicked
to generate report out of the call conversations stored in the temporary report
generation buffer. Once Show button is clicked PAudium prepares report
and shows on the screen.

2.3.8

Copy
Copy allows copying the call conversations which are currently displayed in
the Query/Report screen. To copy conversations the functions are same as
Copy function in Dashboard screen.

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3. Global Settings/Features
Apart from these menus and submenus there are some other functions which can be
accessed any time irrespective which feature is in use. Some of these options can be
accessed only by any authorized supervisor having the correct password. These features
are as follows
3.1. Minimize to system Tray
Voice logging being sensitive application, is kept password protected. When the
application is started from the startup, it waits for sometime to someone to enter the
user name and password. If no user
name and password is entered,
PAudium get minimized and goes to
system tray. To restore it, the PAudium icon can be double clicked. On double
clicking the PAudium system tray icon, it again prompts to enter the user name and
password. While in restore mode if tried to close PAudium then it gets minimized to
system tray again.
3.2. Background Color
The background and font color can be changed for DashBoard, Live Status, Live
Status Focus window and Query/Report. These colors can be changed by
editing logger.ini file from the installed folder. The below mentioned section from the
logger.ini should be edited.
[color]
bg-cdrview="#95B9C7"
fg-cdrview="#2B3856"
bg-liveview="#95B9C7"
fg-liveview="#2B3856"
bg-focusview="#95B9C7"
fg-focusview="#2B3856"
bg-todayview="#95B9C7"
fg-todayview="#2B3856"
where,
bg

Background color

fg

foreground color (font color)

cdrview

Query/Report screen

liveview

Live Status upper screen

focusview

Live Status lower screen

todayview

DashBoard screen

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3.2.1. Sort
Under DashBoard and Query/Report window the displayed conversation records
can be sorted on any field. For example, if in a DashBoard screen the conversation
records are displayed as below mentioned.

When any date is selected from DashBoard date

quick selection list box, the call records are sorted
on date and time field by default. To change the
sort order and to sort the conversation records on
some other desired field, click on the required fields
header. For example, if clicked on duration header, all the conversation records will
be sorted in the descending order.

To reveres the sort order single click anywhere within the same column as mentioned
in the above screen.
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4. Notes

Updated on Thursday, August 20, 2015 6:29:00 AM

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