STANDING OPERATING INSTRUCTIONS FOR MAINTENANCE

SERVICES

1. Refer:
(a)Maintenance Agreement signed by each allottee
(b) Lease Agreement signed with Home Like Hotel (As applicable)

2. General: These guidelines and operating instructions are made to

consolidate all important instructions with a view to assist allottees
and Pragati Associate staff to function efficiently in the interest of
property owners/lessees. These instructions will be strictly
implemented wef 01 Apr 2014.
3. Maintenance Company: Pragati Associate Pvt. Ltd, an
outsourcing agency duly registered has been tasked to provide
maintenance and security support as per Maintenance Agreement.
4. Maintenance Staf: To provide for services enumerated in the
Maintenance Agreement, the following maintenance staff has been
hired:(a) Admin & Supervisor- 1 (Cell No 8586928169)
(b)Billing In charge - 1 (Cell No 8826090433)
(c) Electrician - 1 (Cell No 8375090572)
(d)Plumber - 1
(e) Security staff - 1, 19 (Including Gun Man at night)
(f) Accounts Executive in Head Office, Imperia Structures Ltd (Cell
No 9811670579)
5. Office & Address: Maintenance office is located in Imperia Residency
and functions on all week days from 10 am to 6:30 pm except on
Tuesdays and company holidays.
(a) E Mail Address :- pragatiassociates10@gmail.com
billingh2o@imperiastructures.in
(b)Admin Supervisor:- Ganga Darshan Kumar(8586928169)
(c) Billing In charge :- Suneel Kumar (8826090433)
(d)Mailing Address :- Pragati Associate Pvt. Ltd.
C/O Imperia Residency
Plot No 44-45, Knowledge Park V
Greater Noida 201308

Uttar Pradesh
6. Billing/Payment Procedure: As stipulated in the Maintenance
Agreement, quarterly payment of fixed charges as well as power
usage anticipated will be deposited in advance, failing which penalty
charges as applicable and power connection will be shut automatically
as programmed by the outsourcing agency operating server. No
prepaid invoices will be raised however usage invoices will be raised
at the end of each month. No allottee or leasing agency needs to wait
for usage invoice and is required to deposit quarterly maintenance
charges minimum 10 days in advance from 01 Apr, 01 Jul, 01
Sep and 01 Jan of each year.
7. Modes Of Payment(In multiples of 100 only)
(a) Cash at Counter in Imperia Residency Charge slip receipt plus
SMS
Confirmation on Cell
No recorded in
(b) Current Cheque by hand/post

Documents.
Charge slip receipt plus

SMS
Confirmation on cell
no recorded in
Documents without
waiting for clearance
(C) NEFT (Electronic Clearance) - Following details are relevant.
AXIS BANK-DETAIL

BANK NAME
BRANCH
JASOLA, NEW DELHI
CURRENT ACCOUNT NO
IFSC CODE:
Contact :

COMPANY NAME
LTD.

AXIS BANK LIMITED

PLOT NO 51, POCKET I,

913020020665002
UTIB0001148
011- 41006570

PRAGATI ASSOCIATES PVT.

8. NO MAINTENACE CHARGES PAYMENT WILL BE SENT OR ACCEPTED BY

CRM DEPTT OR ACCOUNTS BRANCH OF IMPERIA STRUCTURES LTD.
EXCEPT IN THE CASE OF NEFT PAYEMNTS IN CURRENT ACCOUNT OF
PRAGATI ASSOCIATES.

9. Important Instructions for strict compliance are as under;

Please update home address, E mail and Cell No on regular

basis.
No usage invoices will be sent by post/courier. Therefore each
allottee must have Email as principle mode of communication.
In the absence of quarterly advance payment, power and
water connection will not be available hence leasing is not
possible in such cases.
Payment of maintenance fixed charges is the prime
responsibility of allottee as per agreement and not lessee.
Maintenance payment mode other than specified above is
likely to affect credit hence providing of maintenance services
will be affected.

10.
Conclusion: These instructions will be reviewed after every six
months to provide better customer satisfaction.

Sdxxxxxxxxxxxxx
MS/2014/X
Brig D S Gill
Pragati Associate Pvt Ltd
Head Admin & Security
15 JAN 2014
DISTRIBUTION

CRM Deptt
R B Pali Accounts Deptt
Billing Office
Admin Supervisor
Pragati Associate
Project Office
One per allottee by mail.