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Contents
Overview............................................................................................................................................ 2
Boot process diagram .......................................................................................................................... 2
Boot Progress Indicator Stages and Phases ........................................................................................... 2
Stage 1 through Stage 3 ................................................................................................................... 3
Stage 1: Power-on ........................................................................................................................ 3
Stage 2: Operating system loads ................................................................................................... 3
Stage 3: Firmware and JetDirect Check ........................................................................................... 3
Stage 4 through Stage 6 ................................................................................................................... 4
Stage 4: File Systems Check .......................................................................................................... 4
Stage 5: Process and Component Initialization and Startup ............................................................... 4
Stage 6: Process and Component Initialization and Startup ............................................................... 5
Troubleshooting Tables ......................................................................................................................... 6
General All Supported LaserJets ...................................................................................................... 6
Product Specific LaserJets .................................................................................................................. 7
HP Color LaserJet CM3530 MFP ........................................................................................................ 7
HP Color LaserJet CM6040/CM6030 MFP......................................................................................... 8
Supported Products ............................................................................................................................ 10
Overview
With new Firmware released (see table at bottom of document), many HP Laserjet now feature a six-stage
boot progress indicator on the control panel during boot-up. The purpose of the boot progress indicator is
to provide a more comprehensive environment for observing and analyzing the boot progress for many of
our LaserJet devices. Previous LaserJets booted from a power-on reset, performed a memory count, and
then transitioned between three blooming HP logos until the Ready screen appeared.
The boot progress indicator is a warranty feature intended to reduce the number of formatter
replacements. Currently, when HP Service and Support engineers visit the field, they do not receive
sufficient information on what is happening during device boot-up. This feature helps both end users and
support engineers to gather information about boot-time activities during device boot-up. End users will
also be able to provide HP Tech Support personnel the boot progress indicator data necessary to help
provide over-the-phone fixes for formatter issues instead of dispatching replacing formatters.
The boot progress indicator divides the boot process into different Stages and Phases. Each Stage and
Phase displays on the control panel and conveys the needed information to diagnose and fix formatter
issues in case the MFP does not boot to Ready state.
The first, second, and third Stages do not contain any Phases.
The fourth Stage contains three Phases, represented by A, B, and C.
The fifth and sixth Stages each contain six Phases, represented by A, B, C, D, E, and F.
See the explanations and control-panel screens below for a more detailed illustration of each boot
progress indicator stage and phase:
A: Hard Disk
B: Nand Flash and USB0, USB1, USB2, and USB3 Initialized
C: RAM0, Firmware Disk Initialized
Troubleshooting Tables
The following General and Product Specific Boot Progress Indicator tables offer troubleshooting
suggestions during the boot process of each specific product. Please remember that there could
always be more than one issue or resolution to the below listed tables. When troubleshooting please
keep an open mind and gather as much info as possible. While booting each process that initiates/starts
may continue to run in the background. These background processes could possibly still interfere during
the boot process and cause a false result when trying to troubleshoot.
Phase
Possible Solutions
1. If LED's Blink
1 a). Remove RAM/DIMM/CF and reseat.
2. If LED's Dont Blink
-- Remove RAM/DIMM/CF and reseat
-- Remove the formatter and try reseating it.
-- Replace the Compact Flash with new image
if supported.
-or-- Replace the formatter if above is not
possible.
Possible Reasons
for the hang
1. No/Bad RAM or
DIMM or CF/NAND
2. Corrupted Boot
Loader Image
1. Printer Internal
Drivers and/or OS
not loaded
successfully
2
and
3
A
B
C
5
or
6
A
B
C
D
E
F
-- Attempt a Hard Disk Initialize
-- Attempt a NVRAM Initialize
-- Attempt a "Skipping Disk Load"
Phase
n/a
n/a
Troubleshooting steps
More troubleshooting information will be added later.
The control panel hangs, but EWS indicates that the product is ready and jobs will
print. Note: The display progresses through Stage 2, and then hangs with just the HP
logo displayed.
Replace the control-panel assembly.
3
4
n/a
A
B
C
A
B
D
E
F
A
B
6
C
D
E
Try disconnecting the network connection and see if the MFP boots to Ready. Network
issues have caused hangs at 6E.
Phase
n/a
n/a
n/a
A
B
C
A
B
C
D
E
F
A
B
or later
Troubleshooting steps
Printer is trying to Read and Write NVRAM values during other initialization
processes. Priority interrupts may cause a crash.
C
We have seen CPE 10.2 (52.081.2) to help with hangs in this area.
D
Try disconnecting the network connection and see if the MFP boots to Ready. Network
E
issues have caused hangs at 6E. Upgrade to CPE 10.2 52.081.2
F
Supported Products
Below is the first Firmware version in which the Boot Progress Indicator was enabled.
Multi Function
CM6030 MFP_52.050.6
CM6040 MFP_52.050.6
M9050 MFP_51.050.6
CM4730 MFP_50.080.6
DS9250c_48.090.7
M3027 MFP_48.100.6
M5025 MFP_48.100.6
M4345 MFP_48.100.6
M3035 MFP_48.100.6
M5035 MFP_48.100.6
Single Function
P4015_04.060.1
CP6015_04.050.1
CP3505_03.060.1
P3005_02.080.1
CLJ4700_46.120.1
CP4005_46.120.1
CLJ5550_07.130.3
CP3525_06.040.1
P3015_07.040.3
CP4525_07.020.3
CP4025_07.020.3