1. What should administrator consider when he is planning to create Workflow?

2. When can be time-dependent workflow can not be implemented.

3. An Opportunity will be closed by June 30th.A Time-dependent Workflow has been
created to execute on June 23rd.The Record has been mdofied on June 22nd and th
e criteria is no longer met. What will happen to the Time-Dependent Workflow on
June 23rd?
4. Administrator wants to backup his data every week.Which tool will he use for
Backuping the data? Data Backup Service
5. Which tool will be used for de-duplicating the records? Import Wizard.
6. The Sales Team Representative wants to include Marketting Engineer for closin
g one Opportunity.What should the administrator do for this scenario?
7. Sales management at Universal Containers needs to prevent sales users from ed
iting an opportunity amount once the
opportunity has been closed.How can a sy
stem administrator meet this requirements?
A. Create an escalation rule to escalate the opportunity to management
B. Create a custom formula field to lock the opportunity amount
C. Create a workflow rule to update the opportunity record type.
D. Create a validation rule to update the opportunity page layout
8. Relation between Pricebook and Product: Need to choose 2 Statements which are
true from the 4 choices..
One correct option is: If Product do not have price,it will be associated to the
Standard Price book
9.
A.
B.
C.
D.

Which record type can be updated when converting a Lead

An existing customer object record
An existing contact record
An existing Opportunity record
An existing account record

10. What should system administrator consider using app exchange?

11. A Survey Custom Object has been created to take the feedback for the Account
.When an account is opened,the Survey need to be see on the Account page and whe
n clicked the Account on Survey Page,it need to show the particular Account.How
can you achieve the Functionality?
12.What conditions that an administrator need to consider when he is deleting th
e Fields from the Objects?
13. What should a system administrator consider when deleting a custom field?
Choose 3 answers(A,B,E)
A.
B.
C.
D.
E.
.

Field used in workflow and assignment rules cannot be deleted

Field values should be archived before a field is deleted.
Existing field values must be transferred to a new custom field
Fields must be removed from page layouts after being deleted
Deleted fields and values can be restored from the recycle bin within 15 days

14. What does a custom report type determine? Choose 2 answers:(A & C) are answe
rs
A. The objects that are available when building a report
C. The fields that can be used as columns when building a report
15. What must an system administrator consider when setting up the running user
for a dashboard?
Choose 2 answers( B & D are answers)
A. The running user becomes the default owner of the dashboard

B. Data access permissions determine what data the users can view in the source
reports
C. Only users in the same role as the running user can view the dashboard
D. The running user determines the data displayed in the components of the dashb
oard
16.When a lead is converted into an opportunity,account,contact, what all scenar
ios are true:Choose 2 answers
ANswers: 1.)ALl the Standard fields for Lead will be auto-mapped to Opportunity,
Account & Contact
2.) Custom Fields for Lead can be manually mapped to Opportunity/Accoun
t/Contact fields
17.Which of the statements are true for Process Visualizer:Choose 2
Answers:
1.) Flowchart for Approval process can be seen in the Visualiz
er
2.) Show annotations added for approval process
18. Sales representatives at Universal Containers need to view the number of ope
n opportunities related to each account on the account record. How can system ad
ministrator accomplish this?
A. Create a customer formula field
B. Create a new account record type
C. Create a lookup field from accounts to opportunities
D. Create a rollup summary field
19.Which filter option is available when creating list views?
Answers: 1.) List views can be filtered using AND, OR and NOT Filters
2.) List views can be filtered by record ownership
20. Which step should a system administrator take to remove an active user from
salesforce?
Answers: Deactivate the user record and maintain the inactive record.
21.
A user profile has login hour restrictions,
y 8.00 am to 5.00pm. The user logged in at 4.30pm on
.01pm/ Which behaviour of the application should the
Answers: The user will be logged out and any unsaved
st.

set to monday through frida

the tuesday and it is now 5
user expect?
work in progress will be lo

22. Which of the Options can be considered for Standard field:

Select true? Choose 2
A.
delete standard field
B.
edit standard picklist value
C.
rename label for standard field
D.
change field type to standard field
E.
remove non required standard field
Answers: B & C
23.Sales manager need to view and report on sales revenue across an entire compa
ny without having access to a custom object that tracks personal type of request
? Which permission should a system admin enable in a custom profile to meet this
requirement in a private sharing model?
A.
Read for opportunities
B.
View all data
C.
View all opportunities
D.
Read for accounts
Answer: C

24. WHICH STATEMENT ABOUT CUSTOM SUMMARY FORMULAS IN REPORTS IS

A. Reports can be grouped by a custom summary formula result.,
B. Custom summary formulas can reference a formula field within
C. Custom summary formulas can reference another custom summary
D. Custom summary formulas can be used in a report built from a
pe.

TRUE?
a report.,
formula.,
custom report ty

Answers: B & D
25. WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNE
RSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:
Choose 3
A. Open Cases
B. Closed Cases,
C. Open Tasks
D. Closed Tasks
26. A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD.
HOW CAN THIS BE ACCOMPLISHED?
A. Restrict the access to the folder that the source report is located,
B. Create a sharing rule to restrict the access
C. Edit the dashboard properties to save it in a folder that is accessible to on
ly certain people,
D. Restrict the access to the folder that the dashboard is located
Answers: A & D
27. What are the area the Administrator should check when the User is not able t
o Login?
28. Select 2 Options in the below mentioned reports which can be used for groupi
ng at 2 different levels?
A. Funnel
B. DOnut
C. Stacked bar chart
D. Grouping Chart
29.Which functionality is available when using the data export service
A.Include the value of formula fields
B.Include attachments
C.Schedule a recurring export
D.Export a subject of records for a given object
30. Which statement about mobile lite is true?
A. The data can be downloaded in Mobile Lite
B. Data for Standard Objects can be created,updated,viewed in Mobile Lite
C. Custom Objects can be viewed in Mobile Lite
D. --31. Sales management at Universal Containers needs to prevent sales users from e
diting an opportunity amount once the opportunity has been closed.How can a syst
em administrator meet this requirements?
A. Create an escalation rule to escalate the opportunity to management
B. Create a custom formula field to lock the opportunity amount
C. Create a workflow rule to update the opportunity record type.
D. Create a validation rule to update the opportunity page layout
Answer: D

32. What statement for the Record Types is true..Need to Choose 2 options..Forgo
t the options
33.
How can a system administrator add users to a salesforce organization u
sing chatter free
A.
enable invites to allow users to invite others within specified email do
mains
B.
create users in the orgainizations and assign them a chatter free licens
e
C.
assign chatter free license to users outside the specified email domains
D.
assign chatter free license to existing salesforce users
Answers: A & B
34. what is a valid relationship type between Account & Custom object when defin
ing a custome report type?
35. Which currency is used for all the conversions?
Answer: Corporate
36. Which setting can a system administrator control in the salesforce user inte
rface?
37.
A.
B.
C.
D.

Which functionality is available when enchanged lists are enabled?

Create new records from a list view
Edit multiple records directly from a list view
Calculate the sum of a number field dsplayed in a list view
Edit dependent picklists inline from a list view

Answer: B & D
38. Which is a capability of the Cloud Scheduler? (Choose 2 answers)
39. The marketing team at Universal containers is responsible for creating new l
eads and distributing them to different regional sales groups for qualification.
How can a system administrator automate this process?
A. Create a queue for each regional group and a validation rule to enforce that
the leads are assigned to correct group
B. Create a queue for the marketing team and a workflow alert to notify the team
each time a lead is assigned to the queue
C. Create a default sales team for each regional group and a lead assignment rul
e to route leads to the default sales team.
D. Create a queue for each regional group and a lead assignment rule to route le
ads to the queues
Answer: D