Read Me before you upload

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Welcome to Self Evaluation using file upload (.ods format) feature !

Save the downloaded file in .ods format only and upload it in the same format.

Fill in the evaluation comments (Column 'G' in Goal Sheet, 'D' in Attribute Sheet) and rating details (Column 'H' in G
Sheet, 'E' in Attribute Sheet) in the adjacent Goal Sheet and Attribute Sheet.

Character range for comments : Minimum 25 characters to Maximum 1500.

You should fill comments and rating for all the goals/ attributes before you upload.

Review the rating and evaluation comments thoroughly before you upload this spreadsheet on SPEED.

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Attributes' Funtionality

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Read Me before you upload

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Read Me before you upload

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Read Me before you upload

ting details (Column 'H' in Goal

eet on SPEED.

ed only if Macro is enabled on the M/C.

>OpenOffice.org-After enabling the

alidate Goals' and 'Validate

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Final Anniversary 2012-2013 Evaluation For Lava

Appraisee
Lavanya Roseline N (517201)
Name (Emp #)
Project Name
(SWON)

MM-PR8018283-ITAPPSupp-Chn
(2208987)

Appraisal Type Final Anniversary (2012-2013)

(Year)
Role

Production Support Executive

Validate Goals

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you upload this excel on SPEED
Evaluation Goal Sheet

Goal
Perspective

Goal Measure

Target/
Goal
Difficulty
Units Weightage
Level

Customer

Customer Satisfaction Index

> 97.5%

Customer

No of Customer appreciations

2/ Quarter

Customer

No of Customer Escalations

0/ Quarter

Customer

Compliance to E&N and SRT activities

100%

Customer

Contribution to Problem Mgmt activities

5% effort /
Month

Customer

BMC Compliance(L2 L3 Profiling, resolution

updates, CR creation, etc)

100%

100%

1 Per
Quarter

Number of learning days/ e-learning courses

completed/ knowledge sharing sessions
Learning and Growth attended in a year as identified by supervisor 5% of effort

Number of existing competencies moved up

Learning and Growth the proficiency level in Q1, Q2, Q3 and Q4

100%

Internal

On time and
with quality

Awareness on TCS Internal Processes and

Learning and Growth Tools like IPMS , iQMS etc
Number of relevant Technological/ Domain
Certifications / Tests completed (External/
Learning and Growth Internal)

Status Reporting

Internal

Team Engagement Activities

Internal

2 per quarter
iQMS,securit
y and iPMS
Processes Internal Process compliance and awareness 100%

Internal

iCALMS Competency Compliance (project

role and unique competencies)

Internal

Contribution to Center/Organization level

activities

1 per Half
yearly - E3

Internal

3 per half
yearly
Cross
leverage - 1
No. of additional application tickets resolved application

Internal

2 per Half
# of Training programs attended / conducted yearly

Internal

Compliance to Shift-handoff

100%

Internal

Flexibility during Emergency needs

100%

Internal

Compliance to shift timings

100%

Finance

Timesheet Compliance - Daily

100%

Legend

Role Based Goal Measure

Project Goal Measure
Customized Goal Measure

Evaluation For Lavanya Roseline N

Validate Goals

he "Validate Goals" Button.

Please validate by clicking on Validate Goals button before
SPEED

on Goal Sheet

Aligned To
Supervisor
Goal

Appraisee Comments

Appraise
e Rating

Yes

5-Atleast
125%
achieved
5-Atleast
125%
achieved
5-Atleast
125%
Till now I have not received any escalations from customer
achieved
4-100% of
I would like to contribute my participation in SRT activities
the goal
5-More than
I have contributed to problem management activities and have
100%
been appreciated by my team mates and client
achieved
5-Atleast
I used to monitor the queue regularly and also will resolve the
125%
tickets efficiently in time.
achieved
4-Atleast
I am aware about the TCS internal processes. I keep updated
110%
myself about the TCS internal processes
achieved
5-Atleast
I have completed all the competencies in I-CALMS and planning to 125%
take some domain and technological certifications
achieved

Yes

Have attended training in web logic and have completed the elearning in PL/SQL

Yes

I have completed all the competencies that has been assigned to

my role in I-CALMS

Yes

I used to respond quickly to the issues raised by the customers

through BMC or mail

Yes
Yes
Yes
Yes
Yes
Yes
Yes

I have received 100 % customer satisfaction index with good

comments
I have received customer appreciation for my work in scorecard
generation in Quality system and for other. I also maintain a good
relationship with the customer.

5-Atleast
125%
achieved
5-Atleast
125%
achieved
5-Atleast
125%
achieved

Yes

I have involved in team engagement activities

Yes

I am aware about the TCS internal processes. I used to apply

leave and take PL permission whenever necessary.

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

5-Atleast
125%
achieved

4-Atleast
125%
achieved
5-Atleast
I have completed all the competencies that has been assigned to 125%
my role in I-CALMS
achieved
4-Atleast
125%
I have actively participated in organization activities
achieved
4-Atleast
125%
I am working in quality application issues
achieved
4-Atleast
125%
I have attended trainings on Web logic.
achieved
5-Atleast
I used to give proper shift handoff whenever a issue needs a follow 125%
up.
achieved
5-Atleast
125%
I used to work in OT during emergency needs.
achieved
5-Atleast
I always adhere to the shift timings. I used to be in time to office
125%
whenever I was asked to come.
achieved
5-Atleast
125%
I will fill my time sheets daily
achieved

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Final Anniversary 2012-2013 Evaluation For Lavanya Roseline N

Appraisee
Name (Emp
Lavanya Roseline N (517201)
#)
Project Name MM-PR8018283-ITAPPSupp-Chn
(2208987)
(SWON)
Appraisal
Type (Year)
Role

Final Anniversary (2012-2013)

Enable Macro to enable the "Validate Attributes" But

Please validate by clicking on Validate Attributes b
excel on SPEED

Production Support Executive

Evaluation Attribute Sheet

Attribute

Communication

Definition
Capability of an individual to convey the
right information and influence others
towards desired action either verbally or
by written means

Ability to make systematic and rational

judgments based on relevant information.
It is the ability of an individual to create an
environment of trust and cooperation
through an open exchange of ideas
Team Skill
towards achieving team goals.
Attitude to continuously seek knowledge
to enhance one's professional growth &
Continual Learning performance
Focuses on discovering customer's needs
and finding out how to best meet them.
Customer
Works to create customer focused
Orientation
services and solutions.
Takes action to meet work-related
objectives without being asked or required
to do so. Seeks out and willingly
Initiative /
undertakes new challenges,
Proactiveness
responsibilities / assignments.
Identifies the problem, understands its
nature and its component parts and the
relation between them. Generates timely
and well developed solution to addresses
Problem Solving
the problem.
Analytical Ability

Legend

Role Based Goal Measure

Project Goal Measure

Weighta
ge

5
5

4
5

Customized Goal Measure

12-2013 Evaluation For Lavanya Roseline N

Validate Attributes

nable Macro to enable the "Validate Attributes" Button.

lease validate by clicking on Validate Attributes button before you upload this
xcel on SPEED

aluation Attribute Sheet

Appraisee Comments
I will ensure good communication with the team mates and clients
and I will be clear in explaining the content through mails/Motorola
chats
I used to make systematic and rational judgments based on the
relevant information which helps to resolve the issue efficiently in
time.

Appraise
e Rating

5
5

I always share my knowledge or ideas with my team members. I

used to work as a team whenever we face a critical situation.

I am very much fond of learning new things and I used to enhance

my knowledge by attending trainings and taking courses in ICALMS

Whenever customer encounters a problem, I used to understand

their need and will provide a possible solution efficiently in time. I
will ensure that I meet their requirement

I have taken other responsibilities like testing and getting approval

during the migration of Database and also in deployment. I have
ensured that I finish those assignments in time.

Whenever a problem is encountered I always try to understand the

nature and root cause. I used to suggest a possible solution which
helps to resolve the problem.

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Errors(if any)
ERRORS DETECTED IN GOAL SHEET

ERRORS DETECTED IN ATTRIBUTE SHEET

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Errors(if any)

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