SMU MBA SUMMER 2015 -2016

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DRIVE
SUMMER 2015
PROGRAM
MBA (SEM 4)
SUBJECT CODE & NAME
QM0023 UNDERSTANDING ISO 9001 2008

Qus:1 Explain the usage and certification of ISO 9000 standards and also describe the
TQM and ISO 9000 family of standards.
Explanation of usage and certification of ISO 9000 standards
Description of TQM and ISO 9000 family of standards
Ans:
Explanation of usage and certification of ISO 9000 standards:

The ISO 9000 contains requirements for quality management systems in organisations. The
certification is not actually a requirement of ISO 9000 standards but customers started
demanding it

Qus:2 List all the major clauses of ISO 9001:2008 standards. Also, explain six major
requirements to be satisfied in establishing and maintaining a quality management system.

Explanation of major clauses

Explanation of requirements for QMS

Ans:
Explanation of major clauses:

Qus:3 What do you understand by control of documents and what are the main function
for which control of document is needed.

Explanation of control of documents

Explanation of main functions

Ans:
Explanation of control of documents:
All the documents (that are used in a process or generated by a process) required for the
implementation and maintenance of QMS should be controlled as per the requirements stated in
the standard. The control of documents involves functions, such as preparation, approval,
issuance,

Qus:4 The clause 7.1 on Planning of Product Realisation requires an organisation to plan
and develop processes required for product realisation. Explain the requirements given
under the clause 7.1.

Explanation of requirements under clause 7.1

Ans:
Explanation of requirements under clause 7.1:

Qus:5 Explain following in detail: Implementation of product release, delivery, and postdelivery activities Validation of Processes for Production and Service Provision.

Explanation of product release, delivery, and post-delivery activities

Validation of Processes for Production and Service Provision

Ans:
Explanation of product release, delivery, and post-delivery activities:
Product release includes activities pertaining to the movement of products. These activities may
include moving products from one stage of manufacturing to the next stage after the products
pass through release gates. Release gates are decision points where the acceptability of a
product for the next stage is evaluated. For releasing products for delivery, the organisation

Qus:6 Write a short note on the following

a. Scope of registration
b. Assessment process
c. Auditing process
d. Surveillance audits
e. Recertification
Ans:
a. Stating the Scope of registration:
Scope refers to products and services for which the organisation requires its QMS to be certified.
For example, if an organisation has two divisions that manufacture two distinct products. The
scope of certification pertains to only one of the divisions. In such a case, the auditor would be

SMU MBA SUMMER 2015 -2016

Dear Students,

SMU MBA SUMMER

Booking

,Kindly

2015-2016 Assignments are available. For

mail

us

on kvsude@gmail.com OR call

us to +91 9995105420 or S M S your Email ID us in the

following Format On +91 9995105420 we will reach back you
with in 24H