ARMSTRONG’S DRIVER EDUCATION TERMS & CONDITIONS – MOTORCYCLE/SCOOTERS

By enrolling in any course you are agreeing to the Terms and Conditions as outlined below. For a full copy of Armstrong’s policies and procedures, please download a copy of
the Student Handbook from our website or ask our customer service staff for one.

COURSE REQUIREMENTS
All courses require a minimum level of English language proficiency (based on Australia’s minimum literacy standard) and general health and fitness to complete. In addition,
the Motorcycle Learner’s Permit 6-hour course requires adequate riding skills and experience equating to approximately 50 hours, as a minimum. It is the client’s
responsibility to ensure they meet these requirements prior to participating in any course. Failure to do so may mean that the client is NOT ABLE TO PARTICIPATE IN THE
COURSE & NO REFUND WILL BE GIVEN.

MEDICAL REQUIREMENTS FOR ALL VICROADS COURSES

You must notify Armstrong’s if you are taking any medication or if you suffer from, or have ever suffered from an eyesight or hearing defect, dizziness, blackouts, blood
pressure problems, epilepsy, diabetes, psychiatric or mental illness or any medical condition or other disability. If you have a medical condition you will require a clearance
from VicRoads. Please contact Armstrong’s so that the necessary medical report form can be sent to you. You will need to take this to your doctor to complete and then
return to Armstrong’s via mail or fax 14 days prior to the course commencement. Failure to obtain the necessary medical clearances prior to commencing a course will result
in YOU NOT BEING ABLE TO PARTICIPATE IN THE COURSE & NO REFUND WILL BE GIVEN.

LICENCE/PERMIT REQUIREMENTS
To undertake any motorcycle course you must not be disqualified from driving or have a cancelled or suspended Australian or overseas licence. You must check the
permit/licence requirements for your course; the requirements for each course are detailed on course Quick Facts or alternatively check with our customer service staff or
website. You must bring your licence and a secondary ID with you on the day of the course to be able to participate. Please note that if your Motorcycle Learner’s Permit is
suspended at any time, then the time of the suspension is not counted as part of the actual Motorcycle Learner’s Permit time required.

Overseas Licences -
If you have a valid overseas licence, you must attend the appropriate consulate to have your overseas licence recognised and then attend a VicRoads Office to have the
consulate’s response approved and recorded. This must be verified by Armstrong’s before any booking can be made.

Without a Licence, of any kind -

If you do not hold a licence of any kind, you must attend a VicRoads Office with the following documentation to apply for a Client Number. :
Passport or Birth Certificate, and
Medicare Card or Debit/Credit Card, and
Proof of Residence (a utility bill or bank statement is excepted)

You must also bring the above forms of ID with you on the day of your course.

For a Motorcycle Learner’s Permit course, if you do not hold a Car Learner’s Permit, you will need to complete a Car Learner’s Permit written test which will be included
into the testing requirements of the course on the day.
For a Motorcycle Licence course, you must have a current Hazard Perception Test (HPT) from VicRoads that will need to be presented on the day of your course.

If you arrive at a course with a cancelled or suspended licence or do not meet the VicRoads licence requirements YOU WILL NOT BE ALLOWED TO PARTICIPATE IN ANY
COURSE & NO REFUND WILL BE GIVEN.

HANDBOOKS
For any client wanting to undertake the Motorcycle Learner’s Permit course it is vital you obtain a copy and read the VicRoads publication “Victorian Rider Handbook” as
it contains the information that is needed to complete the written exam in the course. If you are required to also complete a Car Learner’s Permit written test it is highly
recommended you obtain a copy and read the “Road to Solo Driving Handbook”. All Handbooks can be purchased from Armstrong’s office, your local newsagency,
VicRoads or download from the VicRoads website.

GENERAL HYGIENE & CLOTHING REQUIREMENTS

Personal hygiene is important in any situation but as all clients will be spending significant time in close contact with others during the course, it is vital. Client’s who do not
meet personal hygiene standards may be removed from the course and NO REFUND WILL BE GIVEN. For all Motorcycle Courses, it is mandatory that the following clothing
requirements are adhered to –
Long pants & a long sleeve shirt
Solid shoes (work boots or runners are suitable, prefer NO steel capped boots)

DRUGS & ALCOHOL

It is essential that all clients arrive for their course at Armstrong’s drug and alcohol free. Armstrong’s reserves the right to ask students to take an alcohol breathalyser or
drug test, at any time during the course. If drugs and/or alcohol consumption is suspected or detected, the client will not be permitted to participate in the course and
Victoria Police will be notified. NO REFUND WILL BE GIVEN for any client removed from a course due to drugs and/or alcohol.

REFUND POLICY
• Full course fees are payable no less than 14 days prior to the commencement of the course. It is the client’s responsibility to ensure that the fees are paid on time.
Armstrong’s may contact you to remind you that fees are due, however, this is a courtesy and not a requirement on our part.
• If a client fails to pay the course fees in time, 14 days prior to the course starting date, their place on the course will be cancelled.
• As all clients are informed prior to the commencement of any course about the course requirements, licensing requirements and medical requirements, if a client
provides false or misleading information regarding their eligibility to participate then they will be removed from the course and no refund will be given.
• For clients who have paid and wish to cancel with more than 7 days notice prior to the starting date of the course, a full refund will be given.
• For clients who have paid and wish to cancel with less than 7 days notice from the starting date of the course, a 50% refund will be given.
• For clients who have paid and wish to transfer to another available comparable course with more than 7 days notice prior to the starting date of the course, no extra
charge will be payable.
• For clients who have paid and wish to transfer to an available comparable course with less than 7 days notice from the starting date of the course, a 50% refund will be
given and the full fee for the new course will be applicable.
• Client’s who fail to attend any course or cancels the course on the start day of the course, no refund will be given.
• It is the responsibility of all clients to check the course start times and ensure they arrive 10 minutes prior to the start of the course. In the interest of client safety and
fairness to other clients, if a client arrives for a course more than 30 minutes after the starting time, without prior consent, they will not be permitted to participate and
no refund will be given.
• Armstrong’s reserves the right to remove any client from a course, with no refund, who disobey direct instructions from the trainer, behave in a manner that is
considered disruptive or endangers Armstrong’s trainers, other students or themselves.
• Any client requesting a refund due to extraordinary circumstances must make the request in writing and address the request to the Operations Manager. All
requests will be responded to in writing and if necessary after a full investigation, any refund will be paid by cheque.

PRIVACY
Personal information is collected from clients in order to manage and administer their course enrolment. Personal information including personal details, licence information
and assessment results will be forwarded to VicRoads, WorkSafe or training and assessment partners, as appropriate.

CONFIDENTIAL, ADECOM1089, V2, 03/12/2009