Employee Welfare and Measures

Chapter I
Introduction
INTRODUCTION:
Employee welfare work aims at providing such service facilities and
enable the workers employed in an organization to perform
surrounding conductive to good health and
Amenities which
Their work in healthy congenial
High morale.
Employee welfare is a comprehensive term including various services, Benefits and facilities
offered by the employer. Through such generous fringe Benefits the employer makes life worth
living for employees. The welfare Amenities are extended in additional to normal wages and
other economic Rewards available to employees as per the legal provisions.
MEANING OF EMPLOYEE WELFARE:

The term is derived from the French word WELFARE. The of this French word is
well being or happiness or prosperity of individuals
Welfare means faring or doing well. It is a comprehensive term and refers
The physical, mental, moral and emotional well being of individual
DEFINITION OF EMPLOYEE WELEARE:
Welfare measures may also be provided by the government, trade unions And non-government
agencies in addition to the employer. International Employee Organization efforts to make life
worth living for workers According To the Oxford dictionary Welfare is fundamentally an
attitude of mind on the Part of management influencing the method by which management
activities Are undertake
Employee Welfare as a term which is understood to include such services, facilities and
amenities as may be established in the vicinity of undertaking to enable the persons employed in
them to perform their work in healthy, congenial surrounding to provide them amenities
conductive to good and healthy and high moral.
-INTERNATIONAL EMPLOYEE ORGANIZATION AT ASIAN
RAGIONAL COFERENCE
ARTHUR JAMES TODD {1933} point welfare is Anything done for the comfort and
improvement, intellectual and social of the employees over and above the wage paid, which is
not necessary for the industry.
PROUD E.S. defines the welfare work as voluntary efforts on the part of employers to improve
the existing industrial system the condition of employment in their own factories.
Objectives of employee welfare activities:Following are the objectives of the voluntary employee welfare services by
Employer1) To win over employees loyalty and increase their morale.
2) To develop efficiency and productivity among workers.
3) To reduce of threat of future government intervention.
4) To make recruitment more effective.
5) To earn goodwill and enhance public image.
6) To build up stable Employee force to reduce Employee turnover and
absenteeism.
Importance of employee welfare activities:Employee welfare in India has a special significance as the constitution Provides for the
promotion of welfare of the employee for human conditions of Work and securing to all workers.
The various welfare measures provided by the employee will have immediate impact on the
health, physical and mental efficiency, alertness, Morale and overall efficiency of the workers
and thereby contributing to the highest productivity. Social security measure provided by
employer will act as a protection to The workers.
Employee welfare means activities designed for the promotion of the economic, social and
cultural well being of the employees. Includes both statutory as well as non-statutory activities
undertaken by the Employers, trade unions and both the central and state governments for the
Physical and mental development of the workers.
Employee welfare enables workers to have richer and more satisfying life. It raises the
standard of living of workers by indirectly reducing the burden on their pocket. Welfare
measures improve the physical and physiological health Of the employees, which in turn
enhance their efficiency and productivity.
Employee welfare promotes a sense of belongings among the workers, preventing them from
resorting to unhealthy practices like absenteeism, Employee unrest strike, etc. welfare work
improves the relations between Employees and employers.
The basic features of employee welfare measures are as follows:

1. Employee welfare includes various facilities, services and amenities provided to workers
for improving their health, efficiency, economic betterment and social status.
2. Welfare measures are in addition to regular wages and other economic benefits available
to workers due to legal provisions and collective bargaining
3. Employee welfare schemes are flexible and ever-changing. New welfare measures are
added to the existing ones from time to time.
4. Welfare measures may be introduced by the employers, government, employees or by
any social or charitable agency.
BENEFITS OF WELFARE FACILITIES:
Banks , mention the following points and benefits of welfare facilities
1.
2.
3.
4.
5.
6.
7.
Reduction in employee turnover

Reduction in absenteeism
Create a sense of belongingness
Reduction in employee dispute
Balanced development of employees
Increases the efficiency of the workers
Immunity from civil effect of industrialization
CONCEPT OF LABOUR WELFARE:

The National Commission on Labour has observed that the concept of welfare
is necessary dynamic bearing a different interpretation from country to country and from time to
time and even in the same country according to the value system, social Institution, degree of
industrialization and general level of social and economic development. Even with one country
its context may be different from region to region.
AIM OF LABOUR WELFARE WORK:
C.B.Memoria (1966) points out the following aims of Labour Welfare Work.
1. It is partly humanistic to enable the workers to enjoy a fuller and richer life.
2. It is partly economic to improve the efficiency of the workers, to increase its
availability where it is scarce and keep him contended so as to minimize the inducement to form
or join unions and to resort to strikes.
3. The aim of partly civic develop a sense of responsibility and dignity among the
workers and thus to make them worthy citizen of the nation.
In general, welfare measure are aimed at enabled the welfare to lead a more satisfactory life.
THE HISTORY OF LABOUR WELFARE :
The history of Labour Welfare in India started with the abolition of slavery system in
1833. Based on the recommendation of the International Labour Conference in 1870 held in
Berlin, the Government of India modified the factories act in 1881.
Considering the suggestions given by the International Labour Organization, which set up in the
year 1919, the Government of India enacted the factories act in 1922, the Government of India
launched scheme of Labour Welfare in their ordnance ammunition and other factories in war
production, to keep up the moral of workers and also to increase their productivity.
After the Independence the amendment of factories act in 1948, the Labour Welfare
movement acquired new dimension, for one thing, the massive investments in industry during
various plans increased in number of workmen. It was realized from the beginning that Labour
Welfare had a positive role in increasing productivity and reducing industrial tensions. At this
State Government enacted various legislations, regarding the welfare of the workers.
1. Workmen compensation Act, 1923.
2. Factories Act, 1948.
3. Employees State Insurance Act, 1948.
4. Coal Mines Labour Welfare Fund Act, 1947.

5. Employees Provident Fund and Miscellineous Provision Act, 1952.
6. Plantation Labour Act, 1957.
7. Mines Act, 1952.
8. Maternity benefits Act, 1962.
9. Payment of Bonus Act, 1965.
10. Payment of Gratuity Act, 1972.
The study team study appointment by the Government of India in 1959 to examine Labour
Welfare activities then existing divided the entire of these activities in to THREE groups viz.,
1. Welfare measure inside the work place : Condition of the Work Environment,
Conveniences, Work Health Services, Women and Child Welfare, Workers Recreation,
Employment Follow-up Economic Services.
2. Welfare measure inside the work place: Housing, Water, Sanitation, Waste Dioposal,
Road, Recreation, Play Grounds, Schools, Markets, Bank, Transport, Communication,
Health and Medical Services, Security, Community Leadership Development.
3. Social security measures: Welfare Services are render to workers and their families by an
individual enterprise with the proposes of raising their morale, material, social and cultural
levels to adjust to better life.
Welfare Activities of the Government of India:

The directive principles of state policy in the Indian Constitution refer generally to the
promotion of the welfare of people when lay down that the state shall strive to promote the
welfare of the people by securing and protecting as effectively as it may, a social order in which
justice, social, economic and political, shall inform all the institution of natural.
In its specific application to the working class, security and human condition of work
has been highlighted with a view to ensure them provision of a decent standard of life and full
employment to leisure and social and culture opportunities (Article 43).
These principles also refer to taking of the steps to secure the participation of workers in
the management of industries. Article 45 also deals with provision of free and compulsory
education for children, which impliedly includes those of workers.
INTRODUCTION TO THE STUDY

Safety and welfare measures are inevitable to any organization where workers are
involved. An organizations responsibility to its employees extends beyond the payment of
wages for their services. The employees safety and welfare on and off the job within the
organization is a vital concern of the employer. Providing a safe and healthy environment is a
pre-requisite for any productive effort. This research deals with the study on the welfare
measures provided to the employees at HDFC BANK.
Problem Idenfication
Unlike other industries, the employees of the BANK are often exposed to different and
new which they may not have been familiar with earlier. The employees have to deal huge
machinery. The unfamiliarity in the nature of materials they handle and the danger involved I
handling them make the employees prone to higher degree of risk.
Satisfying or fulfilling the safety and security needs of the workers, would
give them a better motivation and more time to concentrate on job performance. A voluntary
approach on the part of the management to offer welfare programmes which are over and above
what is laid down by the law would boost the morale of the employees and motivate them to
perform better. A preliminary study conducted by the researcher with respect to welfare showed
that there was scope for improvement in certain areas. This formed the basis of the research
problem.
Objectives of the study

Primary Objective: To study the level of satisfaction of employees regarding welfare measures
at HDFC BANK.
Secondary Objective: To study the perception of the employees regarding the welfare measures
provided to them.
To analyze if the level of satisfaction is different among the various categories of

employees and departments.
To suggest provision of more welfare measures to improve the performance of the
employees.
Scope of the study

This study would give an overview of the welfare measures existing at HDFC
BANK. Since safety and welfare are two important elements essential for improving the
productivity of an organization, a study on the existing welfare measures would help the
organization perform better. This study would throw light on the perception of the employees
regarding safety and welfare. HDFC BANK can identify the areas where it can improve so as to
improve the performance of the employees. This study would also help to analyze if there is
dependence between
Limitations of the study
The study was restricted to the class III and class IV non ministerial staff of HDFC
BANK.
Due to time constraints the sample size had to be confirmed to 100.
The respondents have replied to the queries recalling from their memory. Therefore recall
bias and personal bias are possible.
Since the data was collected using a schedule, the interviewers inability to understand
and record the responses correctly is possible.
The respondents were unable or unwilling to give a complete and accurate response to
certain questions.
Chapter II
REVIEW OF LITERATURE
REVIEW OF LITERATURE
In 1998 a study was conducted on the welfare measures provided to the employees of
Copt by Ms. N. Sangeetha of Bharathiyar University. This study was based on the Class I and
Class II employees contrary to my project work which focuses only on the Class III, Class IV
non-ministerial staff. This was helpful to me with regard to the selection of samples and using
statistical tools. I have done my research work independently and both the studies are
independent.
Definitions of safety
The condition of being safe; freedom from danger, risk, or injury.
The state of being certain that adverse effects will not be caused by some agent under defined
conditions.
Occupational safety is concerned with risks in areas where people work; offices, manufacturing
plants, farms, construction sites, and commercial and retail facilities. Public safety is concerned
with hazards in the home, in travel and recreation, and in other situations that do not fall within
the scope of occupational safety.
Definitions of welfare
Anything done for the intellectual, physical, moral and economic betterment of the workers,
whether by employers, by government or by other agencies, over and above what is laid down by
law or what is normally expected of the contractual benefits for which workers may have
bargained.
Well-doing or well-being in any respect, the enjoyment of health and the common blessings of
life; exemption from any evil or calamity; prosperity; happiness.
METHODOLY
RESEARCH METHODOLY
Research methodology is a way of systematically solving the research problem.
Research methodology deals with the research design used and methods used to present the
study.
Research Design
A research design is a detailed blue print used to guide a research study toward its
objective. The process of designing a research study involves many interrelated decisions. The
most significant decision is the choice of research approach, because it determines how the
information will be obtained. The choice of the research approach depends on the nature of the
research that one wants to do.
The research design adopted for this study is Descriptive Research. Descriptive method
was adopted because it deals with description of the state of affairs as it exists at present.
Sampling Techniques
The next step in research study after collecting data is the sampling process. When a
decision is made to use the sample, a number of factors must be taken into consideration. The
various steps involved in the sampling process are:
Identifying target population.
Determining sample frame.
Selecting sampling procedure.
Determine sample size.
Execute sampling.
Obtaining information from respondents.
Generating information for decision making.
The target population in this study was the Class III and Class IV non-ministerial staff
of BANK.
The sampling technique had to be selected. There are two types of sampling
techniques:
Probability sampling
Non-probability sampling
Among the probability sampling, the sampling used in this study was Stratified
sampling.
Stratified Sampling
If the population from which a sample is to be drawn does not constitute a
homogeneous group, then stratified technique is applied so as to obtain a representive sample. In
this technique, the population is stratified into number of non-overlapping sub populations or
strata and sample items are selected from each stratum. If the items selected from each stratum is
based on simple random sampling, the entire procedure, first stratification and then simple
random sampling is known as stratified sampling. The stratified sampling results in a more
reliable and detailed information. The researcher uses simple random sampling for selection of
items from each stratum.
Sample size
Among the 4000 staff in the organization a sample of 100 employees was taken for the
study.
Using the method of proportional allocation, the numbers of samples are selected from
each stratum.
Tools for data collection

There are several ways of colleting the appropriate data. While deciding about the
method of data collection to be used for the study, the researcher should keep in mind, that there
are 2 types of data.
Primary data
Secondary data
Primary data are those which are collected a fresh and for the first time and thus happen
to be original in character. Primary data can be collected either through experiment or through
survey.
The secondary data on the other hand are those which have already been collected by
someone else and which have already been passed through the statistical process. In this study,
the data was collected from the primary source through interview schedule.
Statistical Techniques
This phase consists of the data analysis of the data collected based on the stratified
simple random probabilistic sampling technique. The data collected were analyzed using the
following methods.
Percentage analysis
The number of responses of each category is summarized to percentage format for the
convenience to use other statistical tools namely pie chart and bar diagrams.
Statistical tools
Chi-square test
This test allows us to determine whether two attributes are independent of each other. In
this study chi-square has been used to test if there is an association between various variables and
the overall level of satisfaction of safety and welfare measures.
X2 = {(Oi Ei) 2 / Ei }
Applying Yatess correction:
X2 = {(|Oi Ei |- 0.5) 2 / Ei }
Phi Coefficient
Chi-square test tells us about the significance of relation between variables; it provides
no answer regarding the magnitude of the relation between the two variables. This can be
achieved by computing the Phi coefficient which is a non-parametric measure of coefficient of
correlation. It gives the magnitude of the relation or the degree of association between the two
variables.
=
[ X2 / n ]
Chapter III
Organization Profile
ORGANIZATION PROFILE
n the Pic -Mr. C Rangarajan, Chairman, Prime Minister's Economic

Advisory Council presents the Organisation of the Year award and a citation to Mr.
Manohara Raj, Executive Vice President & Business Head - Microfinance, HDFC Bank
(extreme
left)
at
the
Skoch
Financial
Inclusion
Awards
2013.
Mumbai, January 15, 2013: HDFC Bank, the second largest private sector Bank in India has
been named Organisation of the Year at the Skoch Financial Inclusion Awards 2013. HDFC Bank
received the award for using technology as a common thread for all its initiatives in micro-credit,
micro-savings, micro-insurance, capacity building, financial literacy and Self Help Group (SHG)
Linkage
The award was presented to HDFC Bank for taking its services to 1.5 million households at the
bottom of the pyramid with a total loan disbursement of over Rs 1,700 crore since inception of
the viable finance initiative. The Bank has counseled over 200,000 Self Help Group (SHG) and
Joint Liability Group (JLG) members resulting in 89,000 SHGs getting credit linkage. They have
also managed to successfully open 48,000 micro-recurring and fixed deposits and have supported
over 600,000 of its low-income microfinance clients with life insurance coverage, stated the
Skoch Development Foundation on their website about HDFC Bank
The Skoch Financial Inclusion Awards seek to recognise best practices from the banking and
financial services sector to promote inclusive growth and poverty alleviation from across urban
and rural India. Other notable awardees included International Finance Corporation, Steel
Authority of India Ltd., Microsoft, Bombay Stock Exchange and the National Informatics Centre
At HDFC Bank, sustainable livelihood banking has emerged as a critical component to building
inclusive growth and taking banking services to the unbanked. We are committed to bringing 10
million families (40 million individuals) into the banking fold and providing world-class
technology-enabled services to every customer, across India. With a growing network of rural
branches and technological innovations like Anywhere Bank Terminals (ABT) and Loan
Originating System (LOS), HDFC Bank is reaching out to an important constituent; customers in
the rural areas. Banking facilities such as cash withdrawal and deposit are now available to rural
customers at their doorstep, said Mr Anil Jaggia, CIO, HDFC Bank
"Our strategy involves empowering lives by making micro credit, insurance, remittance and
other financial services available across the length and breadth of the country, from a small city
like Moga in Punjab in the northern province to Saharanpur in UP, to regions such as Rajasmand
and Pali in Rajasthan, to Hazaribag in the East and to cities like Thucklay and Ramanathapuram
down south. We also provide credit counseling and skills training because this enables the poor
to build assets, diversify and increase income, and reduce their vulnerability to economic stress,
said Mr. Manohara Raj, Executive Vice President & Business Head - Microfinance, HDFC Bank.
Join the winning team
HDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team determined to
accomplish the vision of becoming aworld-class Indian bank.
Our business philosophy is based on four core values - Customer Focus,Operational
Excellence, Product Leadership and People. We believe that the ultimate identity and success
of our bank will reside in the exceptional quality of our people and their extraordinary efforts.
For this reason, we are committed to hiring, developing, motivating and retaining the best people
in the industry.
Mission and Business Strategy
Our mission is to be "a World Class Indian Bank", benchmarking ourselves against international
standards and best practices in terms of product offerings, technology, service levels, risk
management and audit & compliance. The objective is to build sound customer franchises across
distinct businesses so as to be a preferred provider of banking services for target retail and
wholesale customer segments, and to achieve a healthy growth in profitability, consistent with
the Bank's risk appetite. We are committed to do this while ensuring the highest levels of ethical
standards, professional integrity, corporate governance and regulatory compliance.
Our business strategy emphasizes the following :
Increase our market share in Indias expanding banking and financial services industry by
following a disciplined growth strategy focusing on quality and not on quantity and
delivering high quality customer service.
Leverage our technology platform and open scaleable systems to deliver more products to
more customers and to control operating costs.
Maintain our current high standards for asset quality through disciplined credit risk
management.
Develop innovative products and services that attract our targeted customers and address
inefficiencies in the Indian financial sector.
Continue to develop products and services that reduce our cost of funds.
Focus on high earnings growth with low volatility.
Business Today's latest (9th) Best Employer Survey has announced that HDFC Bank emerged as
the country's 10th Best Company to Work For.
Infosys Techonologies tops the list. Google India, Tata Consultancy Services, IBM, and
Microsoft India are 2nd, 3rd 4th and 5th respectively. Wipro, State Bank, Bharti Airtel, HP India
and HDFC Bank make up the other half of the Top 10 (in that order).
Biggies who missed out the Top 10 include L&T (11th), Hindustan Unilever (12th), ONGC
(13th), Tata Motors (14th), ITC (15th), ICICI (19th), and Tata Steel (20th).
Other highlights of the Survey:
It is an employee Survey (of what an employee thinks of a company). In the past, direct
company participation was sought.
Almost 9,000 employees from across 1,000 organisations across 800 cities participated in
the Survey.
They were asked to rate companies on six key parameters, namely, Career & Personal
Growth, Prestige/Company Reputation, Training/Coaching/Mentoring, Financial
compensation & benefits, job content, and merit-based performance evaluation.
Internet was the media for the Survey. Social Media (Twitter, Facebook, LinkedIn
etc) was employed too.
BFSI and Services accounted for over 10% of the respondents each, software over 14%,
manufacturing over 17%, and ITES 9%. Education/training, core sector, telecom and health
accounted for 6.7%, 5.7%, 4.4%, and 4.2% respectively. As much as 17% were from sectors
other than these ("Others")
Chapter IV
COMPANY PROFILE
COMPANY PROFILE
History of Bank
BACKGROUND
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to
receive an in principle approval from the Reserve Bankof India (RBI) to set up a Bankin
the private sector, as part of RBIs liberalisation of the Indian Banking Industry in 1994.
The Bankwas incorporated in August 1994 in the name of HDFC BankLimited, with its
registered office in Mumbai, India. HDFC Bankcommenced operations as a Scheduled
Commercial Bankin January 1995.
PROMOTER
HDFC is Indias premier housing finance company and enjoys an impeccable track record
in India as well as in international markets. Since its inception in 1977, the Corporation
has maintained a consistent and healthy growth in its operations to remain the market
leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling
units. HDFC has developed significant expertise in retail mortgage loans to different
market segments and also has a large corporate client base for its housing related credit
facilities. With its experience in the financial markets, strong market reputation, large
shareholder base and unique consumer franchise, HDFC was ideally positioned to
promote a Bankin the Indian environment.
BUSINESS FOCUS
HDFC Banks mission is to be a World Class Indian Bank. The objective is to build sound
customer franchises across distinct businesses so as to be the preferred provider of
banking services for target retail and wholesale customer segments, and to achieve
healthy growth in profitability, consistent with the banks risk appetite. The Bankis
committed to maintain the highest level of ethical standards, professional integrity,
corporate governance and regulatory compliance. HDFC Banks business philosophy is
based on five core values: Operational Excellence, Customer Focus, Product Leadership,
People and Sustainability.
CAPITAL STRUCTURE
As on March 31, 2014 the authorized share capital of the Bankis Rs. 550 crore. The paid-
up capital as on the said date is Rs 479,81,00,870/- ( 2399050435 ) equity shares of Rs.

2/- each). The HDFC Group holds 22.64 % of the Bank's equity and about 16.97 % of the
equity is held by the ADS / GDR Depositories (in respect of the bank's American
Depository Shares (ADS) and Global Depository Receipts (GDR) Issues). 34.11 % of the
equity is held by Foreign Institutional Investors (FIIs) and the Bankhas 4,22,314
shareholders.
The shares are listed on the Bombay Stock Exchange Limited and The National Stock
Exchange of India Limited. The Bank's American Depository Shares (ADS) are listed on
the New York Stock Exchange (NYSE) under the symbol 'HDB' and the Bank's Global
Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange under ISIN No
US40415F2002.
AMALGAMATION OF TIMES BANK& CENTURION BANKOF PUNJAB
WITH HDFC BANK
On May 23, 2008, the amalgamation of Centurion Bankof Punjab with HDFC Bankwas
formally approved by Reserve Bankof India to complete the statutory and regulatory
approval process. As per the scheme of amalgamation, shareholders of CBoP received 1
share
of
HDFC
Bankfor
every
29
shares
of
CBoP.
The amalgamation added significant value to HDFC Bankin terms of increased branch
network, geographic reach, and customer base, and a bigger pool of skilled manpower.
In a milestone transaction in the Indian banking industry, Times BankLimited (another
new private sector Bankpromoted by Bennett, Coleman & Co. / Times Group) was
merged with HDFC BankLtd., effective February 26, 2000. This was the first merger of
two private banks in the New Generation Private Sector Banks. As per the scheme of
amalgamation approved by the shareholders of both banks and the Reserve Bankof India,
shareholders of Times Bankreceived 1 share of HDFC Bankfor every 5.75 shares of
Times Bank.
DISTRIBUTION NETWORK
HDFC Bankis headquartered in Mumbai. As of September 30, 2014, the Banks
distribution network was at 3,600 branches in 2,272 cities. All branches are linked on an
online real-time basis. Customers across India are also serviced through multiple delivery
channels such as Phone Banking, Net Banking, Mobile Banking and SMS based banking.
The Banks expansion plans take into account the need to have a presence in all major
industrial and commercial centres, where its corporate customers are located, as well as
the need to build a strong retail customer base for both deposits and loan products. Being
a clearing / settlement Bankto various leading stock exchanges, the Bankhas branches in
centres where the NSE / BSE have a strong and active member base.
The Bankalso has a network of 11,515 ATMs across India. HDFC Banks ATM network
can be accessed by all domestic and international Visa / MasterCard, Visa Electron /
Maestro, Plus / Cirrus and American Express Credit / Charge cardholders.

MANAGEMENT
Mr. C.M. Vasudev has been appointed as the Chairman of the Bankwith effect from 6th
July 2010. Mr. Vasudev has been a Director of the Banksince October 2006. A retired IAS
officer, Mr. Vasudev has had an illustrious career in the civil services and has held several
key positions in India and overseas, including Finance Secretary, Government of India,
Executive Director, World Bankand Government nominee on the Boards of many
companies
in
the
financial
sector.
The Managing Director, Mr. Aditya Puri, has been a professional banker for over 25 years
and before joining HDFC Bankin 1994 was heading Citibank's operations in Malaysia.
The Managing Director, Mr. Aditya Puri, has been a professional banker for over 25 years
and before joining HDFC Bankin 1994 was heading Citibank's operations in Malaysia.
The Bank's Board of Directors is composed of eminent individuals with a wealth of
experience in public policy, administration, industry and commercial banking. Senior
executives
representing
HDFC
are
also
on
the
Board.
Senior banking professionals with substantial experience in India and abroad head various
businesses and functions and report to the Managing Director. Given the professional
expertise of the management team and the overall focus on recruiting and retaining the
best talent in the industry, the Bankbelieves that its people are a significant competitive
strength.
TECHNOLOGY
HDFC Bankoperates in a highly automated environment in terms of information
technology and communication systems. All the banks branches have online connectivity,
which enables the Bankto offer speedy funds transfer facilities to its customers. Multibranch access is also provided to retail customers through the branch network and
Automated Teller Machines (ATMs).
The Bankhas made substantial efforts and investments in acquiring the best technology
available internationally, to build the infrastructure for a world class bank. In terms of
core banking software, the Corporate Banking business is supported by Flexcube, while
the Retail Banking business by Finware, both from i-flex Solutions Ltd. The systems are
open, scaleable and web-enabled.
The Bankhas prioritised its engagement in technology and the internet as one of its key
goals and has already made significant progress in web-enabling its core businesses. In
each of its businesses, the Bankhas succeeded in leveraging its market position, expertise
and technology to create a competitive advantage and build market share.
BUSINESS PROFILE
HDFC Bankcaters to a wide range of banking services covering commercial and

investment banking on the wholesale side and transactional / branch banking on the retail
side. The Bankhas three key business segments:
Wholesale Banking
The Banks target market is primarily large, blue-chip manufacturing companies in the
Indian corporate sector and to a lesser extent, small & mid-sized corporates and agribased businesses. For these customers, the Bankprovides a wide range of commercial and
transactional banking services, including working capital finance, trade services,
transactional services, cash management, etc. The Bankis also a leading provider of
structured solutions, which combine cash management services with vendor and
distributor finance for facilitating superior supply chain management for its corporate
customers. Based on its superior product delivery / service levels and strong customer
orientation, the Bankhas made significant inroads into the banking consortia of a number
of leading Indian corporates including multinationals, companies from the domestic
business houses and prime public sector companies. It is recognised as a leading provider
of cash management and transactional banking solutions to corporate customers, mutual
funds, stock exchange members and banks.
Treasury
Within this business, the Bankhas three main product areas - Foreign Exchange and
Derivatives, Local Currency Money Market & Debt Securities, and Equities. With the
liberalisation of the financial markets in India, corporates need more sophisticated risk
management information, advice and product structures. These and fine pricing on
various treasury products are provided through the banks Treasury team. To comply with
statutory reserve requirements, the Bankis required to hold 25% of its deposits in
government securities. The Treasury business is responsible for managing the returns and
market risk on this investment portfolio.
Retail Banking
The objective of the Retail Bankis to provide its target market customers a full range of
financial products and banking services, giving the customer a one-stop window for all
his/her banking requirements. The products are backed by world-class service and
delivered to customers through the growing branch network, as well as through alternative
delivery channels like ATMs, Phone Banking, NetBanking and Mobile Banking.
The HDFC BankPreferred program for high net worth individuals, the HDFC BankPlus
and the Investment Advisory Services programs have been designed keeping in mind
needs of customers who seek distinct financial solutions, information and advice on
various investment avenues. The Bankalso has a wide array of retail loan products
including Auto Loans, Loans against marketable securities, Personal Loans and Loans for
Two-wheelers. It is also a leading provider of Depository Participant (DP) services for
retail customers, providing customers the facility to hold their investments in electronic
form.
HDFC Bankwas the first Bankin India to launch an International Debit Card in
association with VISA (VISA Electron) and issues the MasterCard Maestro debit card as
well. The Banklaunched its credit card business in late 2001. By March 2013, the
Bankhad a total card base (debit and credit cards) of over 19.7 million. The Bankis also
one of the leading players in the merchant acquiring business with over 270,000 Pointof-sale (POS) terminals for debit / credit cards acceptance at merchant establishments.
The Bankis well positioned as a leader in various net based B2C opportunities including a
wide range of internet banking services for Fixed Deposits, Loans, Bill Payments, etc.
RATINGS / AWARDS
Credit Rating
HDFC Bankhas its deposit programmes rated by two rating agencies - Credit Analysis &
Research Limited. (CARE) and Fitch Ratings India Private Limited. The bank's Fixed
Deposit programme has been rated 'CARE AAA (FD)' [Triple A] by CARE, which
represents instruments considered to be "of the best quality, carrying negligible
investment risk".
CARE has also rated the bank's Certificate of Deposit (CD) programme "PR 1+" which
represents "superior capacity for repayment of short term promissory obligations". Fitch
Ratings India Pvt. Ltd. (100% subsidiary of Fitch Inc.) has assigned the "tAAA (ind)"
rating to the bank's deposit programme, with the outlook on the rating as "stable". This
rating indicates "highest credit quality" where "protection factors are very high".
HDFC Bankalso has its long term unsecured, subordinated (Tier II) Bonds of Rs.4 billion
rated by CARE and Fitch Ratings India Private Limited. CARE has assigned the rating of
"CARE AAA" for the Tier II Bonds while Fitch Ratings India Pvt. Ltd. has assigned the
rating "AAA (ind)" with the outlook on the rating as "stable". In each of the cases referred
to above, the ratings awarded were the highest assigned by the rating agency for those
instruments.
Corporate Governance Rating
The Bankwas one of the first four companies, which subjected itself to a Corporate
Governance and Value Creation (GVC) rating by the rating agency, The Credit Rating
Information Services of India Limited (CRISIL). The rating provides an independent
assessment of an entity's current performance and an expectation on its "balanced value
creation and corporate governance practices" in future. The Bankwas assigned a 'CRISIL
GVC Level 1' rating in January 2007 which indicates that the bank's capability with
respect to wealth creation for all its stakeholders while adopting sound corporate
governance practices is the highest
Awards and Accolades
HDFC Bankbegan operations in 1995 with a simple mission: to be a "World-class Indian
Bank". We realized that only a single-minded focus on product quality and service
excellence would help us get there. Today, we are proud to say that we are well on our
way towards that goal

Over the years, the Bankhas received recognition and awards from several leading
organizations and publications, both domestic and international (details are available
onhttp://www.hdfcbank.com/aboutus/awards/default.htm).
Some important awards that the Bankwon:

Asiamoney 2014
Best of Best Domestic Banks - India
Dun & Bradstreet - Manappuram
Finance Limited Corporate Award
2014
Best Corporate in Banking Sector
IBA Banking Technology Awards

2012-13
- Best Technology Bankof the year - Winner

- Best Internet Bank- Winner
- Best Customer Management Initiative - Winner
- Best use of Mobility Technology in Banking
Business Standard
Mr Aditya Puri - Banker of the Year 2013
Business Today-KPMG Best Banks

Survey 2013
Best Bank2013
Business India
Best Bank2013
Global Finance Survey -World's Best

Banks 2013
Best Bankin India
Outlook Money Awards 2013
Best Bankin Large Banks Category
IBA Innovation Awards
Most Innovative use of Technology
Dun & Bradstreet Polaris Financial

Technology Banking Award 2013
- Best Private Sector BankTechnology Adoption

- Best Private Sector BankRetail
- Overall Best Private Sector Bank
Institutional Investor
- Best Bankin Asia

- Mr. Aditya Puri - Best CEO
Forbes Asia
Fab 50 Companies List for the 7th year
Sunday Standard Best Banker Awards
- Best Private Sector Bank: Large

- Safest Bank: Large
- Mr. Aditya Puri: Top Achiever
UTI Mutual Fund CNBC TV 18

Financial Advisory Awards 2012
Best Performing Bank- Private
Asia Money 2013
- Best Domestic Bankin India

- Mr. Aditya Puri: Best Executive in India
MACCIA Awards 2013
Best in Financial Services: BankCategory
Dun & Bradstreet Corporate Awards

2012
Best in Banking sector
Awards and Achievements - Banking Services
HDFC Bankbegan operations in 1995 with a simple mission: to be a"World-class Indian

Bank". We realised that only a single-minded focus on product quality and service excellence
would help us get there. Today, we are proud to say that we are well on our way towards that
goal.
It is extremely gratifying that our efforts towards providing customer convenience have been
appreciated both nationally and internationally
Awards 2013
Asiamoney
- Best Domestic
Bankin India
- Best Local Cash
Management
Bankin India
- Aditya Puri - Best
Executive in India
Institute for Development and Research in Banking Technology Awards - Best BankManaging IT Risk
(Large Banks)
- Best Bank- Mobile
Banking (Large
Banks)
- Best Bank- Best IT
Team (Private
Sector Banks)
Businessworld
Best Bankin India

(Large Banks)
Guinness World Record
A GUINNESS
WORLD
RECORDTMcreated
for the Largest
Blood Donation
Drive across
multiple venues, in
a single day
Finance Asia Country Awards for Achievement
Best Bank- India
IBA Banking Technology Awards 2012-13
- Best Technology
Bankof the year Winner
- Best Internet
Bank- Winner
- Best Customer
Management
Initiative - Winner
- Best use of
Mobility
Technology in
Banking
Business Standard
Mr Aditya Puri Banker of the Year

2013
Business Today-KPMG Best Banks Survey 2013
Best Bank2013
Business India
Best Bank2013
Global Finance Survey -World's Best Banks 2013
Best Bankin India
Outlook Money Awards 2013

Best Bankin Large
Banks Category
IBA Innovation Awards
Most Innovative use
of Technology
Dun & Bradstreet Polaris Financial Technology Banking Award 2013
- Best Private
Sector
BankTechnology
Adoption
- Best Private
Sector BankRetail
- Overall Best
Private Sector Bank
Institutional Investor
- Best Bankin Asia
- Mr. Aditya Puri Best CEO

Forbes Asia
Fab 50 Companies
List for the 7th year
Sunday Standard Best Banker Awards
- Best Private
Sector Bank: Large
- Safest Bank:
Large
- Mr. Aditya Puri:
Top Achiever
UTI Mutual Fund CNBC TV 18 Financial Advisory Awards 2012
Best Performing
Bank- Private
Asia Money 2013
- Best Domestic
Bankin India
- Mr. Aditya Puri:
Best Executive in
India
MACCIA Awards 2013
Best in Financial
Services:
BankCategory
Dun & Bradstreet Corporate Awards 2012
Best in Banking
sector
NDTV Profit Business Leadership Awards 2012
Winner in the
banking category
NASSCOM CNBCTV18 IT Innovation Award
Best IT Driven
Innovation in
Banking
(COMMERCIAL)
The National Quality Excellence Awards
Best Customer
Service Result
FE Best BankAwards
- Best Bank: New

Private sector
- Best in Strength &
Soundness
- Mr. Aditya Puri:
Best Banker
Skoch Financial Inclusion Awards 2013
Organisation of the
Year
Awards 2014
Businessworld-PwC India Best Banks Survey 2014
- Best Large
Bank
- Fastest
Growing Large
Bank
Asiamoney FX Poll 2014
- Best Domestic
Provider of FX
options
- Best Domestic
Provider of FX
products &
Services
- Best Domestic
Provider of FX
research &
market coverage
- Best Domestic
provider for FX
Services
The Asian Banker
Strongest Bankin
India in the
Asian Banker
500 (AB 500)
Strongest
Bankby Balance
Sheet Ranking
2014
Dun & Bradstreet - Polaris Financial Technology Banking Awards 2014
- Best BankManaging IT
Risk (Large
Banks)
- Best BankMobile Banking

(Large Banks)
- Best Bank- Best
IT Team (Private
Sector Banks)
Forbes Asia
Fab 50
Companies List
for the 8th year
BrandZ TM Top 50 Most Valuable Indian Brands study by Millward Brown
India's Most
Valuable Brand
Asiamoney
Best of Best
Domestic Banks India
Dun & Bradstreet - Manappuram Finance Limited Corporate Award 2014
Best Corporate
in Banking
Sector
Chapter V
DATA ANALYSIS
AND
INTERPRETATION
34
DATA ANALYSIS AND INTERPRETATION

TABLE-1
TABLE SHOWING THE OPINION ABOUT WORK ENVIRONMENT
Grade
No. of Respondents
Percentage
Satisfied
Highly Satisfied
28
28
Average
64
64
Dissatisfied
Highly dissatisfied
OPINION ABOUT WORK ENVIRONMMENT
PARICULARS
INFERENCE:
From the above table it is inferred that 8% of people responded to satisfied,
28% of people responded to highly satisfied, 64% people to average, and 0% of people
responded to dissatisfied and highly dissatisfied.
TABLE-2
35
TABLE SHOWING THE OPINIONABOUT VENTILATION & LIGHTING AT

WORK PLACE
Grade
No. of Respondents
Percentage
Excellent
12
12
Good
52
52
Average
36
36
Bad
Very Bad
OPINION ABOUT VENTILATION

&
LIGHTING AT WORK PLACE
Axis Title
INFERENCE:
From the above table it is inferred that 12% of people responded to excellent,
52% of people responded to good, 36% people to average, and 0% of people responded
to bad and very bad.
TABLE-3
36
TABLE SHOWING THE OPINION ABOUT SALARIES/BENEFITS

Grade
No. of Respondents
Percentage
Satisfied
20
20
Highly Satisfied
62
62
Average
18
18
Dissatisfied
Highly dissatisfied
OPINION ABOUT SALARIES/BENEFITS
PARTICULARS
INFERENCE:
From the above table it is inferred that 20% of people responded to
satisfied, 62% of people responded to highly satisfied, 18% people to average, and 0% of
people responded to dissatisfied and highly dissatisfied.
Table- 4
37
TABLE SHOWING THE OPINION ABOUT TIMINGS/SCHEDULES

Grade
No. of Respondents
Percentage
Satisfied
20
20
Highly Satisfied
72
72
Average
Dissatisfied
Highly dissatisfied
38
OPINION ABOUT TIMINGS/SCHEDULE
PARTICULARS
INFERENCE:
72% of people responded to highly satisfied, 8% people to average, and 0% of people
responded to dissatisfied and highly dissatisfied.
Table- 5
TABLE SHOWING THE OPINION ABOUT SAFETY
MEASURES AT WORK PLACE
Grade
No. of Respondents
Percentage
Satisfied
64
64
Highly Satisfied
Average
19
19
Dissatisfied
39
Highly dissatisfied
OPINION ABOUT SAFETY MEASURES AT WORK PLACE
PARTICULARS
INFERENCE:
From the above table it is inferred that 64% of people responded to satisfied, 4%
of people responded to highly satisfied, 19% people to average, 9% of people responded
to dissatisfied and 4% of people responded to highly dissatisfied.
40
Table- 6
TABLE SHOWING THE OPINION ABOUT PRESENCE
OF SAFETY COMMITTEE
Grade
No. of Respondents
Percentage
Yes
60
60
No
40
40
41
OPINION ABOUT PRESENCE OF SAFETY COMMITTEE
PARTICULARS
INFERENCE:
From the above table it is inferred that 60% of people responded to Yes for
presence of safety committee and 40% of people said No.
Table- 7
TABLE SHOWING THE OPINION ABOUT SAFETY INSTRUCTIONS
Grade
No. of Respondents
Percentage
Yes
72
72
No
28
28
42
OPINION ABOUT PRESENCE OF SAFETY INSTRUCTIONS
PARTICULARS
INFERENCE:
43
safety instructions and 28% of people said No.
Table- 8
TABLE SHOWING THE OPINION ABOUT ACCIDENT PREVENTION
MEASURES
Grade
No. of Respondents
Percentage
Good
12
12
Very Good
40
40
Average
36
36
Bad
Very Bad
44
OPINION ABOUT ACCIDENT PREVENTION MEASURES
PARTICULARS
INFERENCE:
From the above table it is inferred that 12% of people responded to good, 40%
of people responded to very good, 36% people to average, 7% of people responded to bad
and 5% of people responded to very bad.
Table- 9
TABLE SHOWING THE OPINION ABOUT FIRST AID FACILITY
Grade
No. of Respondents
Percentage
Good
38
38
Very Good
22
22
Average
28
28
Bad
10
10
Very Bad
45
OPINION ABOUT FIRST AID FACILITY
PARTICULARS
INFERENCE:
From the above table it is inferred that 38% of people responded to good, 22%
of people responded to very good, 28% people to average, 10% of people responded to
bad and 2% of people responded to very bad.
46
Table- 10
TABLE SHOWING THE OPINION ABOUT ORGANIZATION HEALTH
CHECK - UPS
Grade
No. of Respondents
Percentage
Yearly
30
30
Half Yearly
20
20
Quarterly
20
20
Monthly
20
20
Not at all
10
10
47
OPINION ABOUT ORGANIZATION HEALTH CHECK - UPS
PARTICULARS
INFERENCE:
From the above table it is inferred that 30% of people responded to yearly, 20%
of people responded to half yearly, 20% people to quarterly, 20% of people responded to
monthly and 10% of people responded to not at all.
Table- 11
TABLE SHOWING THE OPINION ABOUT CANTEEN FACILITIES WITHIN
THE ORGANIZATION
Grade
No. of Respondents
Percentage
Yes
68
68
No
32
32
48
OPINION ABOUT CANTEEN FACILITIES
PARTICULARS
INFERENCE:
49
From the above table it is inferred that 68% of people responded to Yes to
canteen facilities in organization and 32% of people said No.
Table- 12
TABLE SHOWING THE OPINION ABOUT HOUSING FACILITIES TO
EMPLOYEES
Grade
No. of Respondents
Percentage
Yes
33
33
No
67
67
50
OPINION ABOUT HOUSING FACILITIES
PARTICULARS
INFERENCE:
housing facilities in organization and 67% of people said No.
Table- 13
TABLE SHOWING THE OPINION ABOUT P.F. BENEFITS
Grade
No. of Respondents
Percentage
Satisfied
40
40
Highly Satisfied
12
12
Average
44
44
Dissatisfied
Highly dissatisfied
51
OPINION ABOUT P.F. BENEFITS
PARTICULARS
INFERENCE:
52
12% of people responded to highly satisfied, 44% people to average, 4% of people
responded to dissatisfied and 0% of people responded to highly dissatisfied.
Table- 14
TABLE SHOWING THE OPINION ABOUT TRANSPORTATION
Grade
No. of Respondents
Percentage
Satisfied
28
28
Highly Satisfied
32
32
Average
18
18
Dissatisfied
20
20
Highly dissatisfied
53
OPINION ABOUT TRANSPORTATION
PARTICULARS
INFERENCE:
Table- 15
TABLE SHOWING THE OPINION ABOUT INSURANCE FACILITIES
Grade
No. of Respondents
Percentage
Satisfied
40
40
Highly Satisfied
12
12
Average
44
44
Dissatisfied
Highly dissatisfied
54
OPINION ABOUT INSURANCE FACILITIES
PARTICULARS
INFERENCE:
55
Table- 16
TABLE SHOWING THE OPINION ABOUT RETIREMENT BENEFITS
Grade
No. of Respondents
Percentage
Satisfied
16
16
Highly Satisfied
20
20
Average
52
52
Dissatisfied
12
12
Highly dissatisfied
56
OPINION ABOUT RETIREMENT BENEFITS
PARTICULARS
INFERENCE:
Table- 17
TABLE SHOWING THE OPINION ABOUT PRESENCE OF WELFARE
OFFICER
Grade
No. of Respondents
Percentage
Yes
80
80
No
20
20
57
OPINION ABOUT PRESENCE OF WELFARE OFFICER
PARTICULARS
INFERENCE:
58
presence of welfare officer in organization and 20% of people said No.
Table- 18
TABLE SHOWING THE OPINION ABOUT WELFARE PROVISIONS
Grade
No. of Respondents
Percentage
Satisfied
40
40
Highly Satisfied
12
12
Average
40
40
Dissatisfied
Highly dissatisfied
59
OPINION ABOUT WELFARE PROVISIONS
PARTICULARS
INFERENCE:
Table- 19
TABLE SHOWING THE OPINION ABOUT REST PERIODS
Grade
No. of Respondents
Percentage
Satisfied
Highly Satisfied
28
28
Average
60
60
Dissatisfied
Highly dissatisfied
60
OPINION ABOUT REST PERIODS
PARTICULARS
INFERENCE:
61
Table- 20
TABLE SHOWING THE OPINION ABOUT RESPONDING IN CASE OF
EMERGENCIES
Grade
No. of Respondents
Percentage
Good
40
40
Very Good
Average
32
32
Bad
24
24
Very Bad
62
OPINION ABOUT RESPONDING IN CASE OF EMERGENCIES
PARTICULARS
INFERENCE:
Table- 11
TABLE SHOWING THE OPINION ABOUT FRINGE BENEFITS
Grade
No. of Respondents
Percentage
Satisfied
Highly Satisfied
24
24
Average
52
52
Dissatisfied
16
16
Highly dissatisfied
63
OPINION ABOUT FRINGE BENEFITS
PARTICULARS
INFERENCE:
64
STATISTICAL TOOL
CHI SQUARE TABLE
AIM
To find out significant associates between relationship work environment and P.F.
benefits.
NULL HYPOTHESIS
There is no significance relationship with work environment and P.F. benefits.
ATERNATIVE HYPOTHESIS
There is significance relationship with work environment and P.F.benefits.
OBSERVED FREQUENCY
P.F
Satisfied
W.E
Highly
Average
Dissatisfied
Satisfied
Highly
Total
Dissatisfied
satisfied
14
24
40
Highly
12
Average
10
30
44
Dissatisfied
Highly
28
64
100
Satisfied
Dissatisfied
Total
65
EXPECTED FREQUENCY
P.F
Satisfied
W.E
Highly
Average
Dissatisfied
Satisfied
Highly
Dissatisfied
satisfied
3.2
11.2
25.6
Highly
0.96
3.36
7.68
Average
3.52
12.32
28.16
Dissatisfied
0.32
1.12
2.56
Satisfied
Highly
Dissatisfied
CHI SQUARE TABLE
66
Oi
Ei
Oi-Ei
(Oi-Ei)
(Oi-Ei) / Ei
3.2
-1.2
1.44
0.45
14
11.2
2.8
7.84
0.7
24
25.6
-1.6
2.56
0.1
0.96
-0.96
0.92
0.95
3.36
0.64
0.40
0.11
7.68
0.32
0.10
0.01
3.52
0.48
0.23
0.06
10
12.32
-2.32
5.38
0.43
30
28.16
1.84
3.38
0.137
0.32
1.68
2.82
8.81
1.12
-1.12
1.25
1.11
2.56
-0.56
0.31
0.12
12.897
Calculated value = 12.987

Degree of freedom
(r-1) (c-1)
(4-1) (5-1) = 12
Level of Significance 5%
Table Value = 21.026
Conclusion
Since the calculated value of chi-square is lesser than table value so null hypothesis
is accepted.
67
Inference
There is no significant relationship between work environment and P.F.benefits.
68
Chapter VI
FINDINGS, SUGGESTIONS AND CONCLUSION
3.1 FINDINGS
3.1.1 Based on Percentage Analysis
69
1. The study shows that 75% of the respondents opined adequate safety training
programmes are conducted at HDFC BANK., and 25% of them opined it is
not.
2. The study shows that 62% of the respondents have attended safety training
programmes and 38% of them have not.
3. The study shows that 10% of the respondents have rated the training
programmes as highly effective, 84% have rated it as effective, 5% have no
opinion and 1% says it is ineffective.
4. The study shows that 91% of the respondents opined that the management
provides safety awareness and 9% opined that it does not.
5. The study shows that a majority of 84% employees feel that LIL mostly
creates safety awareness through bulletin boards and the least through safety
competitions as only 14% believes that safety awareness is created through
safety competitions.
6. The study sho2ws that 36% of the respondents feel that the safety goggles
provided are inadequate and 34% feel that the safety measures provided while
working on cranes are inadequate.
7. The study shows that 45% of the respondents say that they always make use
of the safety measures provided to them, 54% uses them sometimes and 1%
never uses it.
8. The study shows that 55% of the respondents opined that the machines,
equipments and tools are well designed, 58% opined that they are well
maintained and 57% opined that they are well guarded.
9. The study shows that 35% of the respondents believe that the layout of the
workplace is designed to avoid accidents, 21% says it is not so and 44%
believe that to an extent the workplace is designed to avoid accidents.
10. The study shows that 46% of the respondents believe that the safety measures
provided at HDFC BANK., reduce the severity of accidents, 9% believes
70
otherwise and 36% believe that to an extent the safety measures help in
reducing the severity of accidents.
11. The study shows that 81% of the respondents feel that always immediate
actions are taken to investigate accidents, 14% feel that it is so sometimes and
5% feels that immediate actions are never taken to investigate accidents.
12. The study shows that 56% of the respondents opined that they perceive a risk
factor while working at HDFC BANK., 33% opined that they do not perceive
any risk factor and 11% opined that to an extent they perceive a risk factor.
13. The study shows that 90% of the respondents say that they never avoid work
due to the risk involved in it. 9% of the respondents avoids work and 1%
always avoids work.
14. The study shows that 21% of the respondents strongly agree that in case of
accidents, the management would take good care of them, 56% agree and 19%
disagree to this. 4% of the respondents had no opinion on the matter.
15. The study shows that 85% of the respondents feel that the safety measures
make them feel more secure while working at LIL and 15% of them feel
otherwise.
3.1.2 Based on Statistical Analysis
1. There is no significant difference in the level of satisfaction of existing safety

measures among the different category of workers.
71
2. There is no dependence between the Mechanical and Traffic departments and

the level of satisfaction of existing safety measures. In the Marine department
90% of the respondents are satisfied with the safety measures and 10% are not.
3. There is a significant association between the fact that the employees have
attended safety training programmes and their level of satisfaction regarding
the existing safety measures.
4. There is a significant association between the perception of risk factor and the
level of satisfaction of employees regarding the existing safety measures.
5. There is a significant association between the level of satisfaction of welfare
measures among the various category of employees.
6. There is no dependence between the Mechanical and Traffic departments and
the level of satisfaction of welfare measures. All the 2 respondents in the H.R
department are satisfied with the welfare measures.
7. There is significant association between the level of satisfaction of transport
facilities and the overall level of satisfaction of welfare measures.
8. There is no significant association between the level of satisfaction of rest
room facilities and the overall level of satisfaction of welfare measures.
3.2 SUGGESTIONS
The company can ensure that safety training programmes are conducted for all
the employees, since 38% of them opined that they have not undergone any
safety training and the statistical analysis show that there is an association
between the overall level of satisfaction and the fact that the employees feel
72
that the training that is being provided is not practical. So steps may be
adopted to ensure that training is more practical in nature.
The researcher feels that the awareness for the safety is quite low among the
employees. Steps may be undertaken to increase the awareness and need for
safety.
The quality of shoes and mask provided may be improved as 59% of the
respondents have thus opined.
The management needs to pay attention to the fact that 45% of the
respondents feel that the machines, equipments and tools are not well
designed, 42% feel it is not well maintained, 43% feels it is not well guarded
and ding out reasons for the same.
The responses of the employees regarding the level of satisfaction of welfare

measures are clustered in the satisfactory region. The management may take
steps to convert these into highly satisfactory.
Since 59% of the employees are not satisfied with the transport facilities
provided by the company, steps may be taken to provide facilities especially
for employees who have to work during night shifts.
The conditions of the rest rooms and shelters may be improved especially in
the wharf and electrical sections. They may be provided with adequate fans
and facilities to rest.
Canteen facilities may be provided by the company at both wharfs and the
electrical sections.
3.3 CONCLSION
A study was conducted on the safety and welfare measures provided to the
employees of HDFC BANK.
73
A majority of 81% of the respondents was found to be satisfied with the safety
measures at, HDFC BANK 2% were highly satisfied, 1% was neutral in their opinion and
only 16% dissatisfied with the safety measures.
A majority of the respondents feel secure while working at LIL and feel that
the safety measures help to reduce the severity of actions. Even though 56% of them
perceive a risk factor while working at LIL, a majority of 90% never avoid work due to
this risk factor.
The study again shows that there is a clustering of respondents opinion in the
satisfactory region regarding the level of satisfaction of welfare measures. This reveals
that a majority of respondents are satisfied with the existing welfare measures. The
management may take up steps to convert these into highly satisfactory.
The few welfare measures which were dissatisfactory were transport facilities,
rest room facilities and the time lapse in compassionate appointments. The management
may concentrate on these areas to increase the satisfaction level of employees towards the
welfare measures.
74
Chapter VII
QUESTIONNAIRE
I
PERSONAL DETAILS
Name (Optional)
Age
: Up to 20
21- 30
31- 40
41- 50
75
> 50
Category
: Highly Skilled Skilled
Designation
Department
: Mechanical
Traffic
Gender
: Male
Female
Marital Status
: Single
Married
Unskilled
Educational Level : 10th

Graduate
12th
Marine
Others
Diploma
Post Graduate Others
Length of service : up to 5 yrs
6- 10 yrs
16- 20 yrs
> 20 yrs.
11-15 yrs
II SAFETY
1. Are adequate safety training programmes conducted for the employees of HDFC
BANK?
Yes
No
2. Have you attended any safety training programme conducted by the HDFC
BANK?
Yes
No
If yes, how was the safety training programme?

Highly Effective Effective No Opinion Ineffective Highly
Ineffective
3. Does the Management provide awareness programmes relating to safety?
Yes
No
If yes, what are the measures undertaken by HDFC BANK to bring about
awareness for safety needs?
76
Observance of safety weeks
Safety Competitions
Talks on safety
Bulletin Boards/ Slogans
Pamphlets
Booklets
House Magazines
4. What is your opinion about the following?

Provision of safety measures
Adequate
Inadequate
No Opinion
Safety helmets
Safety outfits
Safety goggles
Leather gloves
Safety shoes
Safety boots
Safety mask
Life saving Appliances
Cranes
Forks lift Trucks
Hatches
Hazardous Cargo
Safety measures provided for
5. Do you make use of the above safety measures provided to you?
77
Always
Sometimes
Never
No Opinion
6. Are the machines, equipments and tools:

Yes
No
Well Designed
Well Maintained
Well Guarded
7. Is the layout of the workplace properly designed to avoid accidents?

Yes
No
To an extent
No Opinion
8. Do the safety measures help in reducing the severity of accidents?

Yes
No
To an extent
No Opinion
9. Are immediate actions taken to investigate accidents?

Always Sometimes Never No Opinion
10. Do you perceive any risk factor while working at HDFC BANK?
Yes
No
To an extent
No Opinion
III Welfare
78
11. Are you happy with the welfare provided at HDFC BANK?
Yes
No
To an extent
No Opinion
12. Welfare measures help to

Strongly Agree- SA
Agree- A
No Opinion- N
Disagree- D
Strongly Disagree- SD
SA
SD
Create better industrial relations
Build greater loyalty to the company
Helps faster team spirit
13. What is your opinion about the following welfare measures at HDFC BANK?
Highly Satisfactory- Hs
Satisfactory- S
Neutral- N
Dissatisfactory- D
Highly Dissatisfactory- HD
HS
HD
Medical facilities
Canteen facilities
Rest room facilities
Recreational facilities
Cultural facilities
Family Planning Programmes
Educational facilities
Transport facilities
Co-operative Establishments
79
Housing facilities
Shopping facilities
First Aid facilities
Ex-gratia payments
Compassionate Appointment
14. Do the welfare measures satisfy your needs?

Always
Sometimes
Never
No Opinion
15. Do the welfare measures help in solving the problems faced by employees?
Always
Sometimes
Never
No Opinion
16. What is your level of satisfaction regarding welfare measures?

Highly Satisfied
Dissatisfied
Satisfied
Neutral
Highly Dissatisfied
17. Have you ever been disappointed by any of the welfare measures?
Yes
No
If yes, (kindly specify)..

18. What are the welfare measures you feel should be improved? Kindly specify.
...
Thank you
80
Bibliography
KEITH DEVIS: HUMAN RELATIONS MANAGEMENT,Hdfc Hill
STEPHEN P. ROBBINS: ORGANIZATIONAL BEHAVIOR, Pearson

Education
NAIR and LATHABOGOLIALA: LABOUR LAWS, Prentice Hall of India
81

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Chapter I

Their work in healthy congenial

MEANING OF EMPLOYEE WELFARE:

The basic features of employee welfare measures are as follows:

Reduction in employee turnover

CONCEPT OF LABOUR WELFARE:

AIM OF LABOUR WELFARE WORK:

4. Coal Mines Labour Welfare Fund Act, 1947.

Welfare Activities of the Government of India:

INTRODUCTION TO THE STUDY

Objectives of the study

To analyze if the level of satisfaction is different among the various categories of

Scope of the study

Tools for data collection

n the Pic -Mr. C Rangarajan, Chairman, Prime Minister's Economic

Join the winning team

up capital as on the said date is Rs 479,81,00,870/- ( 2399050435 ) equity shares of Rs.

Maestro, Plus / Cirrus and American Express Credit / Charge cardholders.

HDFC Bankcaters to a wide range of banking services covering commercial and

way towards that goal

Some important awards that the Bankwon:

Best Corporate in Banking Sector

IBA Banking Technology Awards

- Best Technology Bankof the year - Winner

Mr Aditya Puri - Banker of the Year 2013

Business Today-KPMG Best Banks

Global Finance Survey -World's Best

Best Bankin India

Outlook Money Awards 2013

Best Bankin Large Banks Category

IBA Innovation Awards

Most Innovative use of Technology

Dun & Bradstreet Polaris Financial

- Best Private Sector BankTechnology Adoption

- Best Bankin Asia

Fab 50 Companies List for the 7th year

Sunday Standard Best Banker Awards

- Best Private Sector Bank: Large

UTI Mutual Fund CNBC TV 18

Best Performing Bank- Private

Asia Money 2013

- Best Domestic Bankin India

MACCIA Awards 2013

Best in Financial Services: BankCategory

Dun & Bradstreet Corporate Awards

Best in Banking sector

Awards and Achievements - Banking Services

HDFC Bankbegan operations in 1995 with a simple mission: to be a"World-class Indian

Best Bankin India

Guinness World Record

Best Bank- India

IBA Banking Technology Awards 2012-13

Mr Aditya Puri Banker of the Year

Business Today-KPMG Best Banks Survey 2013

Global Finance Survey -World's Best Banks 2013

Best Bankin India

Outlook Money Awards 2013

- Mr. Aditya Puri Best CEO

NDTV Profit Business Leadership Awards 2012

NASSCOM CNBCTV18 IT Innovation Award

The National Quality Excellence Awards

- Best Bank: New

Skoch Financial Inclusion Awards 2013

Businessworld-PwC India Best Banks Survey 2014