Escolar Documentos
Profissional Documentos
Cultura Documentos
Please note that this Assessment document has 15 pages and is made up of 7
Sections.
Name: Tender Catalin Victor
Section 1: Rights and responsibilities at work
This section will help you to evidence Learning Outcome 1: Know the employment
rights and responsibilities of the employee and employer
Learning objective
Place in Assessment
Question 1 Page 1
Question 2 Page 2
Question 3 Page 3
Question 4 Page 3
Question 5 Page 3
Question 6 Page 3
2a) List three key points of legislation that affect employers in a business
environment. [1.2]
Health and Safety, Statutory Employment Acts, The National Minimum Wage Act
1998
2b) List three key points of legislation that affect employees in a business
environment. [1.2]
Contractual Employment Acts, The Equality Act 2010, The Working Time Regulations
3. Identify a range of places where a person can find information on employment
rights and responsibilities. You should identify at least two internal and two external
sources of information. [1.3]
A person can find information on employment from internal sorces like the manager
or Human Resources Department and from external sources like websites including
directgov.co.uk, hse.gov.uk and representative bodies including Citizens Advice,
trade unions.
6. Explain the benefits of making sure equality and diversity procedures are followed
in a business environment. Your answer should include one benefit for the employer,
one benefit for the employee and one benefit for the overall organisation. [1.6]
The employer cand rely on the service and expertise of a larger number of people by
not discrimnating any race, sex and religion.
The employees have a safe environment where they feel valued and supported that
mekes them more competent and motivated.
The overall organisation gains experienced staff and economical benefits and they
also protect themselves from laws that punish discrimination.
Place in Assessment
Question 1 Page 4
Question 2 Page 4
Question 3 Page 5
1a. Identify employer and employee responsibilities for health and safety. [2.1]
The employer must provide employees with information regarding Health and Safety,
they must maintain the equipment and asses the risks in the workplace.
The employee must follow the employer's polices for health and safety, they must
asses risks for themselves and they must take responsibility for their own health and
their colleagues.
Place in Assessment
Question 1 Page 6
Question 2 Page 6
Question 3 Page 7
2. Using two specific examples, explain how to choose the most appropriate method
of communication to meet your needs and the needs of others. [3.2]
For me, in my workplace, the most appropriate way of communication is
verbal, face-to-face discussions and meetings. Because we all work together and it
Creating Careers Ltd 2011-2014. All rights reserved.
Page 6 of 15
First of all to actively listen to somebody you need to use all your senses on
him and focus on the message. You need to look at him and not around the room
and you need to give him feedback, like saying Yes!, I understand.
A different sign of active listening is asking for clarification where you didn't
quite understand the topic. This makes the person who is communicating to you
realise that he is heard.
Place in Assessment
Question 1 Page 8
Question 2 Page 8
Question 3 Page 8
1. Explain the purpose of agreeing standards for your own work. Give at least two
reasons. [4.1]
Every business needs to know what it is doing and what it wants to achieve,
so everybody involved in that process must work towards some standards. Without
them no particular plan can be achieved and no improvement can be made.
Standards clarify the work process, allowing the worker to understand more
easily what he is doing and what he can change what he is doing wrong.
Standards also ensure consistency in our company, so people meet their
deadlines and demands.
2. Explain the purpose of taking on new challenges and being able to adapt to
change at work. [4.2]
Everything changes around us, and the business environment is a very
volatile place. Customers want different things, the markets change, fashion
changes, so everybody needs to adapt to these changes and understand when they
are happening. The employee needs to allow for constant improvements, checking
for checking for consistent standards, ensuring methods are up-to-date, relevant and
fit-for-purpose, meeting requirements of clients/ customers etc. Learning new things
all the time and following the trends in your own field, makes everything more easy
and gives the company the edge and profit it is seeking.
Creating Careers Ltd 2011-2014. All rights reserved.
Page 8 of 15
3. Explain the purpose of treating others with honesty and consideration. [4.3]
The way you treat others is the way others treat you. When you are
considerate, helpful and sincere you can expect the same from your colleagues and
customers. This helps you advance and it helps the company by having a reliable
person.
For exemple, you may cheat a customer once or maybe even twice, but you
can win only so much before loosing that person forever and even getting negative
feedback that can make you loose more business.
Place in Assessment
Question 1 Page 10
Question 2 Page 10
Question 3 Page 10
1. Explain the purpose of meeting work standards and deadlines when completing
tasks in a business environment. [5.1]
A task has to be done in a certain amount a time and every worker is a part of
this mechanism, that is the organisation. So if a single person is taking to long, or
does a bad job, the whole task is failed or delivered badly.
Meeting work standards and deadlines improves productivity, work
relationships, reputation of the business, organisation, employee confidence and
their career advancement, and it also reduces customer complaints.
2. Identify two different methods that you can use to plan your own work in a
business environment. [5.2]
You have to know what you are doing in order to plan your day and prioritise
your tasks to have the most effective workflow. Wasting time on unimportant tasks
and not using your time effectively can mean failing your assignment.
Of course nothing is set in stone, so you must be very flexible to adapt your
plans according to changes.
3. Describe ways of keeping other people informed about progress and compare
their effectiveness. What are the benefits and drawbacks of each approach? [5.3]
All the people involved in the task need to know the plan and what is the
deadline. Everyone needs to know their responsibilities and their schedule.
If you allocate responsibilities and something goes wrong you know exactly
who to talk to and who to call to fix them. This also makes further planning easier by
understanding the process and its weaknesses, but gives individuals responsibilities,
instead of the whole group and it can mean added pressure on them.
Having a schedule keeps peope from procrastinating and makes the problems
easier to spot. But it is very hard to respect it because a lot of unplanned problems
can arise.
Face to face is very personal, very detailed, very thorough. However, it can be
time consuming. If you need to be in more than one place in a very short space of
time, this can be a hindrance.
Talking on the phone is a personal and direct way of keeping peope informed.
It is short and can be flexible, but if you need to talk to more people at once it can be
hard.
Letters/traditional mail can be very thorough. You send original articles, it is
personal, shows effort. If you have a lot to send out, this can be very costly and it
can be very slow.
Place in Assessment
Question 1 Page 12
Question 2 Page 12
Question 3 Page 13
3. Identify at least two different types of career pathways or options that may be
available to you. [6.3]
Working in the Food and Beverage Department of the Worcester Whitehouse
Hotel gives me a number of different options in order to advance my career.
A supervisor position can be available by learning all of the details of the job.
This leads to a restaurant manager position, which would mean a very good future
for me.
But I can also move to different departments, like the Reception or Bar,
because I have received training for both of them.
It is my choice what path I should take, but because I am working just for a
month here, first I need more experience.
Place in Assessment
Question 1 Page 14
Question 2 Page 14
Question 3 Page 14
1. Identify at least two different types of problems that can occur in a business
environment. [7.1]
A lot of problems can occur in a business environment, ranging from small to
major problems.
A deadline can be passed or shortened and a piece of work can be
unacceptable and the whole process must start over again, losing time, money and
even customers.
2. Describe at least two specific problems that can occur at work and explain how
they can be dealt with. [7.2]
In my work if a customer's meal doesn't meet his standards, I have to
apologise, take it back, talk to the chef to redo the plate to the different specifications
and then take it back to the customer.
If an architect is working on a project and someone from the city hall sends a
letter telling him something is wrong with the paperwork, he needs to redo the
project, making changes and even changing the drawings in order to get the proper
consents.