1.

The idea that statistical methods of quality control, including six-sigma, does not prevent
defects, is central to what alternative quality system?
Shingo System
2. Which of the following are examples of Goldratts Rules of Production Scheduling?
Balance flow, not capacity
3. Which of the following is a focusing step of Dr. Eli Goldratt's theory of constraints?
Identify system constraints that prevent the system from achieving its goal.
4. A bottleneck in a manufacturing process may be targeted and eliminated by employing
which of the following?
Install more efficient equipment where capacity is less than the demand.
5. Identifying critical-to-quality characteristics (CTQs) takes place in which step of the
DMAIC methodology?
Define
6. According to the theory of constraints which of the following is a FINANCIAL
measurement that can be used to measure the firm's ability to make money?
Cash flow
7. According to the theory of constraints, which of the following would be included in the
Throughput operational measurement?
Goods sold
8. According to Goldratt, which of the following is defined as any resource whose capacity is
less than the demand placed on it?
Bottleneck resource
9. The Shingo approach to quality control depends on which of the following?
Use of source inspection on 100% of the items produced
10. Statistical Process Control (SPC) and data from the actual process to statistically monitor the
process over time are employed during which step of the DMAIC cycle?
Control
11. According to the theory of constraints, which of the following is an OPERATIONAL
measurement that can be used to measure the firm's ability to make money?
Inventory
12. The DMAIC cycle of Six Sigma is similar to which of the following quality management
topics?
Continuous improvement
13. The Shingo system of quality control relies heavily on fail-safe procedures or devices called
what?
Poka-yokes
14. According to the theory of constraints which of the following can be a CCR?

An employee
15. Goldratts theory of constraints (TOC) could be restated using which of the following?
Any system is limited in achieving more of its goals by a very small number of constraints