Escolar Documentos
Profissional Documentos
Cultura Documentos
PROJECT REPORT ON
OVERVIEW OF CAKE INDUSTRY
PROJECT GUIDE
ASSISTANT PROFESSOR RUCHIKA BASSI
SUBMITTED BY:
KARAN RAWAT
ROLL NO: 4156
SPECIALISATION
IN
GENERAL
UNIVERSITY OF MUMBAI
MAHATMA EDUCATION SOCIETY
PILLAI COLLEGE OF ART, SCIENCE & COMMERCE
NEW PANVEL
CERTIFICATE
This is to certify that the work entered in this journal is the work of KARAN RAWAT,
TYBMS, has successfully completed a project report on OVERVIEW OF CAKE
INDUSTRY , terms of the year 2015-16, in the college as laid down by the college authority.
____________________
____________________
Internal Guide
External Guide
(RUCHIKA BASSI)
____________________
BMS Coordinator
(PRERNA SHARMA)
Date of Submission:
DECLARATION
ACKNOWLEDGEMENT
I would like to express my gratitude and sincere thanks to my Project Guide Prof. Ruchika Bassi,
Pillai College of Arts, Science and Commerce, for instilling confidence in me to carry out this
study and extending valuable guidance and encouragement from time to time, without which it
would not have been possible to undertake and complete this project.
I also wish my appreciation to our Principal Mrs. Daphne Pillai and the Chief Co-ordinator of
BMS Prof. Prerna Sharma and Vice-Principal Mr. Kutty, for their kind co-ordination and support.
I would like to thank my colleagues Mr. Vinay Kumar, Mr. Rahul Navlani and Mr. Bhaskaran
Menon for their valuable comments and suggestions for making this a memorable experience for
me.
I would also like to thank my parents and my friends, who have stood by me whenever needed
and to those without whom this task wouldnt have been accomplished.
INDEX
CHAPTERS
1.
PARTICULARS
INTRODUCTION:
Cakes
Monginis:AnIntroduction
Vision,Core Values,PrivacyPolicy
Festive OccasionandImportantDays
Importance of Candles
2.
48 to 62
ANALYSIS:
Pie diagram
Articles
5.
26 to 47
UNIQUE APPROACHES:
Corporategifting
Franchise Opportunities
ExpansionandGrowthPlans
4.
8 to 25
MARKETING STRATEGIES:
Marketing mix
TrainingsessionsandSalesPrograms
Competitorsof Monginis
3.
PAGE
NO.
63 to 71
CONCLUSIONANDSUGESSTIONS:
Bibliography
Annexure
Questionnaire
72 to 78
Executive Summary
Monginis traces its roots back to its humble beginning, to a time when it was a favorite with the
Europeans in Mumbai. Little excuse was needed for the Englishman to pick up a Monginis cake
whenever there was an occasion in his family. A birthday, an anniversary, a wedding or even teatime would not be complete without Monginis.
In the 1960s, Monginis was bought over by the Khorakiwala family and after that history was
made. By 1971, the idea of having a nationwide franchise network and reaching out to customers
in their neighborhoods was born.
Today: The 42,000-sq-ft HACCP certified headquarters of Monginis is the place from where all
the yummy stuff emerges from. It is the nationwide headquarters, to which all manufacturing and
cake shop franchisees report. It is the fountainhead of ideas that are good enough to eat.
For Monginis, the breakthrough came in 1971 when the idea of franchising struck us. It was a
novel idea, wherein there was a perfect marriage of business expansion and providing
opportunities to promising entrepreneurs by making them partners in our achievements in the
form of franchisees.
The project also presents data on types & categories of cakes, savories and confectionaries and a
brief study of monginis cake manufacturer, the biggest player in the field of cake manufacturer
with preference to its presence, market share, product offerings, marketing strategies, strengths
and weaknesses, success factors. Also the implication of ordering systems, logistics
management.
The project also throws light on the preference made by the Indian people in context with
monginis-cake manufacturer,growth,opportunities and strategies adopted for the growth of
monginis cake maufacturing in the lights of available feedback through questionnaire.
Finally, the project gives information about the story of monginis its products and the ways in
which, Indian consumers and the cake lovers are experiencing, celebrating and giving an
monginis an successful edge.
Chp1:-INTRODUCTION
Monginis traces its roots back to its humble beginning, to a time when it was a favorite with the
Europeans in Mumbai. Little excuse was needed for the Englishman to pick up a Monginis cake
whenever there was an occasion in his family. A birthday, an anniversary, a wedding or even teatime would not be complete without Monginis.
The shop, located in Mumbai's Fort area, was a favourite with Europeans. Run as it was by two
Italian brothers, Monginis was a must at every celebration. Even then Monginis cakes, pastries
and savouries were baked to perfection and were in great demand.
In the 1960s, Monginis was bought over by the Khorakiwala family and after that history was
made. By 1971, the idea of having a nationwide franchise network and reaching out to customers
in their neighborhoods was born.
Today: The 42,000-sq-ft HACCP certified headquarters of Monginis is the place from where all
the yummy stuff emerges from. It is the nationwide headquarters, to which all manufacturing and
cake shop franchisees report. It is the fountainhead of ideas that are good enough to eat.
The Monginis headquarters is also a model bakery with state-of-the-art manufacturing facilities
designed to produce a wide range of cakes, gateaux and pastries, tongue-tickling savouries and a
variety of any-time snacks. Here quality assurance steps at each and every stage of the
manufacturing process ensure world-class soft n fresh cakes, snacks and baker's ware.
Monginis headquarters has a well-equipped lab and has gained the HAACP certification since
past 2 years for maintaining and assuring best of the Hygiene and quality standardsof our
products and for our customers.
Recently, Monginis commissioned a factory at Bhiwandi near Mumbai admeasuring 6 lakhssq.ft.
any
part
of
India
ordered
from
anywhere
in
the
world.
The project also covers a brief study of monginis products with reference to above points.
CompanyName:
BusinessType:
M/s.MonginisFoodsPvt. Ltd.
Manufacturer
7
Product/Service
(We Buy):
Address:
Brands:
CompanyWebsite URL:
Cakes, Gateaux,Breads,Burgers,Savouries
Cookies
12, Bhakti Avenue CHS Ltd 38 HP Petrol Pump
Sector 46A Nerul Navi Mumbai
Monginis,Pita Wich
http://www.monginis.net
1971
OwnershipType:
Partnership
Legal
BusinessOwner
Chp3:-Conceptual Framework
1.
2.
3.
4.
Marketing Strategy
Marketing Mix
Logistics management
Social Networking Sites
Marketing Strategies
Ushering in the summer, Monginis Foods Ltd. is planning to roll out a slew of marketing and
promotional initiatives to promote its existing as well as new products. As a part of marketing
strategy, Monginis is planning to enhance its brand visibility at their outlets by setting up special
Monginis lollipops but this attempt proved to be a failure.
In addition the company is also planning to focus on school promotions to promote its
existing range of bar cakes and slice cakes in the Indian market place. Monginis is targeting 600
schools to reach out to children. The promotion campaign will involve 3 steps. One, schools will
be enrolled and approached. Second, schools will be given an opportunity to visit Monginis
bakery for an entire day. Third, Monginis will host drawing contests and quiz contests.
Monginis has launched Monginis Brownies priced at Rs.5 at all Monginis cake shops. They have
also come up with Monginis Khari in a mid-sized pack priced Rs.20. They are also planning to
introduce new exotic varieties in fresh cream cakes targeted at Sec A&B priced between Rs. 100
and Rs.300 soon.
In order to position Monginis as a strong cake brand which offers benefits of being soft and
fresh, the company had come up with a television commercial in the year 2006-07. On a regular
basis, it advertises through the print media. According to Mr. Jagdeep Kapoor, MD, Samita
Marketing Consultants Pvt. Ltd.; the brand marketing strategy consultants for Monginis, the
objective is to build Monginis brand with a clear target of 1000 franchise cake shops.
10
Recently, Monginis started digital marketing and are getting a good response. Monginis have
become very active in the cyber world by online advertising through reputed portals like yahoo,
rediff, sify, etc. and even by using social networking sites like Facebook, Orkut, etc. On mobiles,
they have started an SMS push on relevant occasions and even started forwarding SMS birthday
wishes to their loyal set of consumers on their birthdays.
11
Every area has a new hangout, a cake shop! The cake shops differ in variety, quality, price and
more. The oldest known brand of cakes is Monginis. This is brand which owns the maximum
number of outlets in the city. Some of the flavours of Monginis include: Black Forest, Dutch
truffle, Butterscotch and Pineapple are some of the popular choices. The range starts from Rs.150
for half kilo cakes and so on. There are a variety of cakes one could choose from for their kids
special day. To mention a few cakes, of fancy shapes like alphabets, numerals and cartoons.
The other famous cake shops are Ribbons & Ballons, Merwans, Birdys, Cakes & More,
Croissants and more. The cakes can range from a minimum of Rs.150/ and go up till an
approximate of Rs.1500 too. A kilo of blueberry cheese cake is a total hit the season. For kids,
cartoon characters like Mr.Bean, Doremon, Ben10 etc are charged somewhere in the same
figures. They have the most delicious array of cream cakes, fresh fruit cakes and a variety of
fancy cartoon-shaped cakes. At Rs.400 a kilo for the fancy cakes, it definitely is value for money.
The new fantasies of personalised cakes are 'Photo Cakes'. An imprint of the image of your loved
ones or your child on the cake is a hit amongst children. These could range of an approximate
Rs.500 a kilo. Check out the list of cake shops below to know more and block it for your love,
your child!
12
The place a variety of balloons, streamers, face masks , party caps and birthday banners,
disposable plates and glasses, birthday candles and paper napkins. Party decor is one the most
required item in a birthday, unless people like us suggest you to go for personlised theme event
birthday organisers. Mentioned below are some of the best ones who organise birthdays from the
range of Rs.3000 to a whooping of Rs. 2.5 lakhs! So bacha parties look out for them and suggest
your mummas and papas to hire them. For parents, get rid of the event planning tension and be at
ease at your little naughty one's birthday!
13
Return Gifts/Memorable:
Some of the most replicated gifts like tiffin boxes, piggy banks, stationery kits, puzzles, pencil
pouches and much more! There are so many other articles like play art, shopping
vouchers,funskool gifts, monopoly, chart area and other board games which With the mind
boggling range available in the market, it is indeed very difficult to choose the perfect return gift
for your little ones special guests. The best thing is to buy in bulk! The Party Shop in Crawford
Market, offers many return gift options like fancy pencil sets (Rs.10-20), crayons / paint sets
(Rs.35-80), water bottles (Rs.90 onwards) and wrist watches (Rs.95 onwards) and so on.
Premsons Bazaar also offers a variety at competitive rates. Pick up fancy straws, funny glasses,
puzzles, pouches, slings bags between price ranges of Rs. 35-200.
For teenagers, personalised mugs, photo-frames, T-shirts etc are an added delight for the youth
gifting. Though, these are well recieved here than given by teenagers as return gifts. It would be
too kiddish right chicas? So either way considers the options for gifting. These gifts range
between Rs.100 and Rs.200.
14
15
a.
for future any organization. And, what other better article to strike a right chord than
gifting food consumables. Because, as the popular saying goes, the way to mans
b.
c.
dominated earlier.
Flexibility, choice and the near-universal appeal of indulgent foods allow businesses
to easily find a custom solution that invokes a positive feeling and a sense of bonding
in recipients.
Logo Cake
People are most receptive and are happy on their birthdays / anniversaries. Its a
landmark in their lives. There cannot be any other better timing to approach them than
these.
16
17
2. Price
Price of Monginis cakes is reasonable as compared to its competitors. The prices of cakes vary
on their size. On an average a half kg cake would cost something around 200 and it goes up to a
1000 depending on the size and the flavor.
18
3. Place
Monginis cake shop is present in 12 major cities in India. It has around 500 retail outlets or
franchise all over India. All the cities have a production unit from which the goods are supplied
daily. Goods which are unsold are taken back by the company and are given away in charity if in
consumable condition or else destroyed.
Manufacturing Franchisee Network
CITY
YearofEstablishment
Mumbai
1972
165
Kolkata
1991
115
Pune
1995
48
Hyderabad
1996
Rajkot
1998
10
Nasik
1999
10
Goa
2000
29
Baroda
2000
24
Ahmadabad
2003
19
Surat
2004
14
Orissa
2005
Now Monginis, after launching its 4th successful Bake Shop in Hyderabad is all set to open the
same in other cities. In the Bake Shop, customers will be able to view freshly baked products
coming out of the oven and cakes decorated in their presence.
19
4. Promotion:
Monginis has used media such as TV, print, web, hoardings, etc. to advertise its products. It
regularly comes out with offers on festive occasions.
Recently to promote its cakes and chocolates it came out with a range of a special cakes and
chocolates for all those SSC (Xth Standard) students who passed out this year. It has also
planned for chocolate baskets for the boys and girls. The successful boys can be gifted with a
blue coloured basket filled with assorted chocolates and decorated with a Doll (Boy). And,
similarly the girls can be gifted with a pink coloured basket filled with assorted chocolates and
decorated with a Doll (Girl).
BRAND MONGINIS
Monginis is a leading brand of cakes in India. Generations have grown celebrating their
birthdays with Monginis cakes and thus it has become synonymous with the Cakes. Making
cakes is an art which Monginis has acquired over a long period of time but converting it into a
viable business model was an icing on the cake. Today, brand Monginis stands tall on certain
basic values like consistent quality, continuous innovation, value-for-money offerings and
availability closest to the consumers.
20
At Monginis follows a principle of creating brand ambassadors. Brand ambassadors are not the
celebrities who advertise the brand for money but common people who after experiencing its
products get satisfied and share their experiences with their near and dear ones. Product
innovation is a hallmark of Monginis. In this ever-changing world, the Cake designs, flavours
and recipes keep changing. Monginis has a strong product development team which keeps a tab
on the current trends and keeps making necessary alterations or develops new products
altogether.
A tight control over the costs without letting the quality deteriorate is a skill acquired by the
management team of Monginis through its experience of over 25+ years. The cost advantage
gained is then translated in the form of value for money products for the end consumers.
Both physical and psychological accessibility for the consumers comes to a brand after years of
hard work and personal attention. And Monginis strongly believes that the consumer should
reach to its products without much effort and he / she should feel comfortable while entering and
dealing in its shops. Monginis sales staff is adequately trained in such a way that they not only
sell the products but also make the consumers comfortable. They also do a considerable
missionary work of educating the consumers on cakes.
"Most Admired Retail Food Chain - Metros" Awards 2009-2010
Monginis wins Award "Most Admired Retail Food Chain - Metros" By Shoppers
Consumer Insights Retail Asia Congress 2009-2010. Award Received by Mr. Kumail
Khorakiwala - Joint MD Monginis Foods Pvt. Ltd.
21
Monginis Clients
Few of Our valuable and prestigious clients:
1. Indian Railways
2. Titan industries
3. Wipro
15. MGL
4. Tata Group
5. GTL
7. TCS
8. Alkem Laboratories
9. Tata Teleservices
22. LG ELECTRONICS
12. WNS
22
LOGISTICS MANAGEMENT
Logistics is the management of the flow of goods, information and other resources between the
point of origin and the point of consumption in order to meet the requirements of consumers
(frequently, and originally, military organizations). Logistics involves the integration of
information,
occasionally security. Logistics is a channel of the supply chain which adds the value of time and
place utility.
Logistics management is that part of the supply chain which plans, implements and controls the
efficient, effective forward and reverse flow and storage of goods, services and related
information between the point of origin and the point of consumption in order to meet customer
and legal requirements.
The backbone of any business is logistics. Monginis receives orders from the retail shops in the
night a day before and all the products are manufactured throughout the night and the shops
are supplied through company vans by early morning. All the products need to be delivered
within a span of 1 3 hours time and they follow the rule ferociously. All their vans are
insulated and even carry insulated shippers.
Some of the vans are refrigerated, which ply on the long routes. A single van generally covers 3
to 4 Monginis shopsorders so that they can deliver the orders on time without any delays.
They have a set of guidelines for logistics and their staff in the shops. They are well trained on
these aspects and these guidelines are strictly followed. They also conduct surprise audits, just to
ensure that the quality of the supply chain is maintained.
23
ORDERING SYSTEM
As mentioned in the earlier topic of logistics about when the retail shops place their orders for
the next day it is equally important to know how their ordering system functions.
Initially Monginis retail shops had to follow the telephonic ordering system.
In this method they were provided a telephone help line number. The head of the retail shop have
a checklist of items which contained all the items which Monginis prepares. The person has to
place orders in different categories of cakes, pastries, savories, and namkeens etc. as per their
requirements for the next day.
This required manual efforts and was very time consuming method of order placing as the person
has to name each and every item he requires. Also there were chances of mistakes being
committed because of certain communication barriers which could lead to losses both to the
bakery and the retail shop. To replace this method they came up with the fax system for placing
orders. The fax system of placing order was practiced for a long period when the need for more
innovation was required now with increasing use of technology and innovation in every
sector, Monginis has also come with a modern method for placing orders called as
E-orderin, this method involves placing orders through net. It involves use of the most popular
and appreciated way of communication that is internet. This method can be much relied upon for
quick placements of orders and does not involve any tedious task.
Under this method, every Monginis retail shop has to load a Dealer Software provided by
Monginis in their computers. This software provides all the necessary facilities for placing order
like for example the time of order, any particular shape for a cake, proper weights available in
each category etc.
A proper diagrammatic representation of how E-ordering functions is shown inthe file
presented separately.
24
Training sessions
Annual get-to-gather
Training Sessions
Monginis known for its excellent services with which it treats all its customers is the result of the
excellent training sessions that are regularly conducted by Monginis for both the owners as well
as the staff that is appointed by them. These sessions take place in the form of presentations by
head of departments or senior manager or by any important person holding an authority at a
higher position. The person owing a Monginis franchisee is expected to attend the meetings and
seminars regularly as and when scheduled by Monginis so as to improvise their service quality
and attract more and more customers and satisfy them in order to turn customer retention into
customer loyalty towards their products.
The training needs more of on the job training which is provided in their model shops, where
most of their successful franchisees train the new franchisees. Monginis sales team provides
directions throughout the training programme and keeps providing additional inputs wherever
required. Apart from extensive training to franchisees before the shop opens, they also provide a
lot of support after the shop opens till it stabilizes, in terms of operations. They are also made
aware about the rising competition in Bakery line and how they can come up with innovative
ways and ideas of displaying their products.
25
The owner of the shop wishes to see his staff working the same way and with same dedication as
he works to earn profit. Sales staffs are given training through regular sales programmes about
how to display the products well, how to sell the product and also simultaneously make
advertisement for their other products. For eg: when a staff member is selling a cake to a
customer he should also ask or advertise or convince the customer to buy candles or a knife with
it. The basic aim of these training is to develop communication skills of the staff in order to sell
the products to the customers with respect and politeness.
26
BasicInformation
CompanyName:
BusinessType:
Product/Service
(We Buy):
Address:
Brands:
CompanyWebsite URL:
M/s.MonginisFoodsPvt. Ltd.
Manufacturer
Cakes, Gateaux,Breads,Burgers,Savouries
Cookies
12, Bhakti Avenue CHS Ltd 38 HP Petrol Pump
Sector 46A Nerul Navi Mumbai
Monginis,Pita Wich
http://www.monginis.net
1971
OwnershipType:
Partnership
Legal
BusinessOwner
27
FACTORY INFORMATION
FactorySize:
FactoryLocation:
QA/QC:
No.of ProductionLines:
No.of R&DStaff:
No.of QC Staff:
30,000-50,000square meters
InHouse
8
5- 10People
5- 10People
28
OTHER DETAILS
Core Vision
Values
Quality
Privacy Policy
Terms and Conditions
29
Core Vision
Every organization operates itself with a vision in their mind so that the activities of each
and every person involved with the organization leads to same direction. The core vision of
Monginis is as follows:
1. To help people celebrate their happiness and make those moments memorable in their lives.
2. All Monginis products and services shall be offered with the same
love,
care
and
affection as if; they were meant for the most beloved person (or a family member).Creating
value-for-money products without compromising on quality in terms of taste or appearance.
3. Good intentions in dealing with one another amongst the stakeholders (shareholders, suppliers,
employees, franchisees, dealers and consumers) breed (or yield) good products and services.
4. Our vision is to become a national cake company with one thousand Monginis cake shops
through forty manufacturing franchisee units spread over the metro cities of India.
30
Values
Monginis follows a simple "doughnut principle" whereby the customer remains that valued
creamy centre around whose satisfaction all activity revolves.
1. We shall make products, keeping in mind the feelings of the end consumer in mind, be it son,
daughter, father, mother and make the products with the same love and affection as it were made
for a family member. We strongly believe that good intentions breed good products.
2. Value for money: We shall offer consistently value for money products.
3. Fairness: We shall be fair in all dealings with the stake holders (shareholders, suppliers,
employees, franchisees, dealers, consumers).
4. Monginis
shall
constantly
strive to
31
Privacy Policy
Monginis Foods Pvt. Ltd. does not sell, trade, or rent our personal information.
When Monginis Foods Pvt. Ltd. uses other agents, contractors, corporations or
business partners to perform services on its behalf or as part of a joint promotion,
Monginis Foods Pvt. Ltd. will ensure that this entity protects the
user's
personal
and legal purposes, systems testing, maintenance and development, customer relations
and to help them in any future dealings with us, for example by identifying our
requirements and preferences.
32
QUALITY
ISO 22000: 2005 Food safety management system certified organization.
Monginis Foods Pvt. Ltd is now an ISO 22000: 2005 food safety management system
certified organization. We were certified by SAI GLOBAL, and the registration covers
production and supply of cakes, pastries, cookies, chocolates and savories. Monginis Foods
Pvt. Ltd has a well devised food safety policy which penetrates to the root level and ensures
food safety and security to the customers.
Monginis was awarded HACCP certification in 2005.
33
Orders are accepted from around the world, for deliveries only in select cities of
India.
There will not be any refund of money in case of incorrect recipient's shipping
We deliver cakes only in our defined cities shown in the store locator.
9. All cakes are delivered in boxes, along with a gift card for personalized messages.
34
COMPETITORS
Birdys
Brownie Point
Ribbons and Balloons
The Bakery Line is one of the most upcoming businesses today because of the reason that
children are born every minute and people will not stop celebrating their birthdays. Monginis, a
very well-known brand in this business has gone as far away from the time it first started its
operations. There is intense competition among leading cake shops of the town. Some of the
competitors which Monginis has are
Birdys, Brownie Point, Ribbons and Balloons, Denish Cake shop etc.
35
BirdyS
Birdys is Indias gourment chain of Bakery and Pastries shops with 18 franchised outlets, at
present,spread across the city.The fast growing neighborhood hangout chain of cake shops
create one appetizing idea after another from traditional to exotic recipes. Stuffed wholesome
breads, savouries, European style chocolates, gateauxs and tea time favourites are just a
few
of irresistible
products
available.
artproduction facility where premium ingredients of highest quality are prepared by experienced
teams.
Brownie Point
Brownie point was started by Manish Khanna after returning from the US. He is one of the first
to come up with a concept of serving Confectionery, Cakes & Deserts. Shaped cakes like
Children's Shaped Cakes, Wedding Cakes, Desserts Cakes, Desserts, Brownies, Cheese Cakes,
Picture Cakes Mousses etc, less than 1 roof. Catering to a lot of Bollywood Royalty like, John
Abraham, Ajay Devgan, Akshay Kumar & Family, Hritik Roshan, Dimple Kapadia, Poonam
Dhillon, Sajid- Wajid, Nausheen Ali Sardar etc. Brownie Point is the ultimate resource for all of
your party, wedding and event planning needs. Find Special Desserts, Cakes, Mousses, Pie,
Quiche, Puffs, Burgers, Sandwiches, Croissants, Rolls and more.
36
SWOT Analysis
SWOT
analysis is
a strategic
planning method
used
to
evaluate
the
Strengths:
1) Monginis
has
been
time almost
for
to
decades.
2)
has
all
It
has
good coverage; it
around
over
India.
3) Has acquired a name in the world of bakery, food processing and packaged foods industry.
4) It has recently started offering home delivery and online booking and delivering system.
5) Prices of their products are quiet reasonable as compared to its competitors.
37
Weakness
1) Monginis has fewer varieties in the range of cakes as compared to its competitors.
2) There have been cases of lack of consistency in quality because of Monginis being a franchise
business.
3) Being a franchise business it has limited control over the location of the store.
Hence some of its stores are not strategically located.
Opportunities
1. There is an opportunity for Monginis to make its presence felt in the malls which now-adays becoming a strategic location for such kind of products.
2. Getting more varieties in their product range by proper market research.
3. More services can be added to boost sales further and make the brand name stronger in
the mind of the customers.
4. Promoting the online system properly by targeting corporates, NRIs, etc.
5. Getting in more customization options would be good for the customers.
6. Using the tag line what are you celebrating today? More effectively.
Threats
Monginis has threat from its competitors such as Birdys, Hang Out, Merwans, etc.
Cadburys and McDonalds are also a threat to it because they are also
positioning their products on the lines of celebration.
38
Gender
Female; 36%
Male; 64%
INTERPRETATION:
Out of the total respondents, 64% of the respondents were Male and 36 % of the respondents
were female.
18-30 - 40
30-50 - 35
Above 50 - 5
Age
Above 50; 5%
Below 18; 20%
30-50; 35%
18-30; 40%
INTERPRETATION :
Most of the respondents were between the age group of 30-50 followed by 18-30 and the least
being Above 50.
40
Product
Unlikely; 28%
Likely; 72%
INTERPRETATION
72% of the respondents are likely to buy the product again.
41
Product
No; 28%
Yes; 72%
INTERPRETATION:
72% of the respondents like monginis product.
42
Everyday
Two - Three times a week
Once a week
Twice a month
Once a month or less
Sales
INTERPRETATION:
Most of the respondents had a purchase period margin of once a month followed by respondents
who bought products once in 2 month whereas there was none who bought the products daily.
43
Pastries
Donuts
Sandwich
Cakes
Product
Sandwich; 20%
Cakes; 30%
Donuts; 10%
Pastries; 40%
INTERPRETATION:
The majority of the respondents preferred monginis for their pastery and cakes over dounut and
sandwich.
44
Family gathering
Festivals
Weddings
Birthdays
Weddings; 35%
45
INTERPRETATION:
Most of the respondents bought our cakes for birthdays and wedding
8) What is your preference criteria while you choose a cake or dessert in monginis shop ?
A)
B)
C)
D)
Packaging
Price
Taste
Design of the product
Sales
Packaging; 10%
Design; 29%
Price; 33%
Taste; 29%
INTERPRETATION:
46
Most of the respondents were concerned with the price of the product and taste while they
purchase the product.
9) How likely would you try a monginis cake which is brand new to market ?
Likely
Unlikely
Column1
Unlikely; 32%
Likely; 68%
INTERPRETATION:
47
Most been a disappointment when it comes to the cake business. Of the respondents were likely
to try the new variety of cakes, as the company has never
10) What will attract you to buy monginis products in a new monginis shop?
A)
B)
C)
D)
other; 15%
Clean environment; 28%
location; 25%
INTERPRETATION
Most of the respondents preferred clean environment as a major factor and location was also an
important factor
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11) Do you think price of Monginis products bothers pockets of its customers?
A) Yes
B) No
Yes; 36%
No; 64%
Yes
No
INTERPRETATION:
The price of the company did not bother the respondents as the products were very affordable.
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50
Regular; 38%
INTERPRETATION
From the above table no.1 and figure no.1 it is concluded that 62% are regular customers and rest
of 38% switch to other cake shops.
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Pre-packed products
Fresh baked products
Sales
INTERPRETATION
Most of the respondents preferred freshly baked goods
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14) How much are you willing to spend on per item that you buy from monginis?
A) Rs 25 Rs 35
B) Rs 45 Rs 60
C) Rs 70 Rs 90
D) Rs 100 Above
Sales
Rs 25 - Rs 35; 10%
Rs 100 Above; 28%
Rs 45 - Rs 60; 41%
Rs 70 - Rs 90; 21%
INTERPRETATION:
Most of the buyers bought the mid-range product that priced between rs 45-60 follwed by a price
range of 70-90.
15) How well does Monginis compete against other cake industries?
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Exce
llent
Sign
ifica
ntly
Poor
ly
Poor; 25%
Excellent; 25%
Significant; 50%
INTERPRETATION:
The respondents thought that it was right up there with other brands.
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In-store bakery
High-street independent cake shop
Column1
INTERPRETATION:
Most of the respondents preferred in store bakery rather than high street independent bakery
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Sales
Cheesecakes; 30%
Chocolate; 45%
Mix-Fruit; 25%
INTERPRETATION:
Most of the respondents were likely to buy chocolate cake over other variety of cakes
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Q.18 Do you giving Discounts to customers will result in Brand loyalty for our company?
A. Yes
B. No
Sales
No; 18%
Yes; 82%
INTERPRETATION
Most of the respondents were interested to buy more products from the shop as discount played a
important role
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Plain paper
Cardboard Box with a plastic window
Plastic
Sales
INTTERPRETATION:
Most respondents preferred cardboard box with a window as a packaging material.
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Yes
No
38%
Yes
No
62%
INTERPRETATION:
Packaging didnt matter to the majority respondents.
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Analysis Report
There was a mixed reaction of the people as per their variant choices but as per my analysis I
found that majority of the people were eager about Monginis coming up with some kind of
Health Drink may be fruit juices etc.
Other category that was focused upon was Sugar-free products for diabetic people. Some other
choices mentioned by people surveyed were more varieties in Savories, Macaroni products,
French Fries and White and Brown Breads.
CUSTOMER RELATIONSHIP MANAGEMENT
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62
Monginis can create a special bonding between you and your Customers / Clients.
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64
65
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WEBSOURCES
www.monginis.net
www.marketing91.com
news.franchiseindia.com
www.franchisebusiness.in
bakerybazar.blogspot.com
http://www.monginis.net
http://yummycakes.blogspot.com
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BILIOGRAPHY
1. Berrys ultimate cake book
2. Chefs choice
3. Mumbai foodie
4. Food Fiesta
5. Hunger Cries
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QUESTIONNAIRE ON MONGINIS
Name: ________________________________________
Age: __________
Occupation: ___________________
Switchtoothers
Anniversaries
Festivals
ImportantDays Evenwithoutanyoccasion
3. Whatattractsyoutoa MonginisShop?
Brandname
Price
Quality
Taste
Savories
Confectioneries
Chocolate
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Yes
6.
No
Monginisdoesnotcomeupwithmuchadvertisement,butmakingagood
business.
Doyouthinkitshouldadvertise itselfonTV?
Yes
No
No
No
No
Ans:
Thank you
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