High Level ServiceNow Data

Model Relationships

2
Task
Data Model

Catalog Task
Approval Task

Service Catalog
Data Model

Content
Item

Knowledge
Data Model

Available
for

Caller
Requested by
Assigned to
Location

Task
Cards

Business
Service

Organizational
Data Model

Measures Service Contract Users

Levels provided Contract Locations

Supported by
Approval Group
Managed by

Expense
Line

Expense
Allocation

IT Cost Management
Data Model

4
CMDB
Data Model

CI Cards

7
Cost Center
Department

Affected
Products

Affected CI
Impacted Service

Requested by
Requested for

Expense
Line
CI linked to Asset

Assigned to
Owner
Location
Chargeback to

SLA
Data Model

5
Asset & Contract
Data Model

Assets Covered

6
Model Category

Model
Data Model

Organizational Data Model

Cost Center

Company

cmn_cost_center

core_company

Location
cmn_location

Department
cmn_department

User
sys_user

Reports to
Skill

Has Skills

Has roles

Roles

cmn_skill

sys_user_has_skill

sys_user_has_role

sys_user_role

Contained Skills
cmn_skill_contains

Is member of
sys_user_grmember

Has Skills
sys_group_has_skill

Has roles
sys_group_has_role

Group
sys_user_group

Types (examples)
Support (ActionCentre)
Access (DL, Security)
Catalog: (Approval)
Change (CAB)

Task Data Model Extensions

Incident
incident

Task
task

Audit Observations

Problem
problem

Fields defined at task level

(inherited by all extended tables)
- Active
- Knowledge
- Activity Due
- Location
- Additional Comments
- Made SLA
- Approval
- Number
- Approval History
- Opened
- Approval set
- Opened by
- Assigned to
- Order
- Assignment Group
- Parent
- Business Duration
- Priority
- Close Notes
- Reassignment Count
- Closed
- SLA due
- Closed by
- Service offering
- Comments & Work notes - Short Description
- Company
- Skills
- Configuration Item
- State
- Contact Type
- Sys ID
- Contract
- Task type
- Correlation ID
- Time worked
- Correlation display
- Updated
- Created
- Updated by
- Created by
- Updates
- Delivery plan
- Upon approval
- Delivery task
- Upon reject
- Description
- Urgency
- Domain
- User input
- Due date
- Watch list
- Duration
- Work end
- Escalation
- Work notes
- Expected start
- Work notes list
- Follow up
- Work start
- Group list
- Questions
- Impact
- Label

grc_observation

Problem Task

Requirements

problem_task

grc_audit_requirement

Change Request
IMAC

Change Request
change_request

Group Approval

Activity
grc_activity

change_request_imac

sysapproval_group

Change Phase
change_phase

Change Task
change_task

Demand
dmn_demand

Request
sc_request

Requested Item
sc_req_item

Catalog Task
sc_task

KB submission
kb_submission

Work Order
wm_order

Loaner Request
loaner_request

Work Task
wm_task

Ticket
ticket

Issue
Facilities Request

issue

facilities_request

Chat Queue Entry

Service Order

chat_queue_entry

sm_order

HR Case
hr_case

Facilities Request
Task

sm_task

facilities_request_task

Private Task

HR Task

vtb_task

hr_task

Planned Task
planned_task

Service Task

See next page

Planned Task Data Model Extensions

SCRUM Release
rm_release_scrum

Phase
Task

Planned Task

task

planned_task

rm_release_phase

Release

SDLC Release

SCRUM Release

rm_release_sdlc

rm_sprint

rm_release

- Actual Cost
- Actual Duration
- Actual Effort
- Budget Cost
- Critical Path
- Estimated Cost
- HTML Description
- Level
- Percent Complete
- Planned Duration
- Planned Effort
- Planned End Date
- Planned start date
- Remaining Duration
- Remaining Effort
- Rollup
- Subtree root
- Time Constraint
- Top Task
- WBS
- WBS Order

Epic
Enhancement

Feature

rm_epic

rm_enhancement

rm_feature

Story
rm_story

Defect
rm_defect

Product

Testing task

rm_product

rm_test

Documentation
task
Release Task

rm_doc

SCRUM Task

rm_task

rm_task_scrum

Test Plan
tm_test_plan

Test Case
tm_test_case_instance

Assessment
cl_assessment

Project
pm_project

Project Task
pm_project_task

Requirement
dmn_requirement

Decision
dmn_decision

Audit
grc_audit

Control Test
grc_control_test

Remediation
grc_remediation

How different Task Types Reference CMDB

Business
Service

Task

Incident

Categorization

Impact Services

cmdb_ci_service

Affected CI
- Opened by
- Assigned to
- Assignment Group
- Closed by
- Location
- Company
- Configuration Item

Problem Root Cause Analysis

Affected CI

Configuration
Item
cmdb_ci

Problem
Business
Service
Change

Change Impact Assessment

Impact Services

Affected CI

cmdb_ci_service

Configuration
Item
cmdb_ci

Change
Task

Approval
Request

Request

Part of
Requested
Item
Catalog
Task
KB
submission

cmdb_ci_service

Configuration
Item
cmdb_ci

Knowledge
Article
kb_knowledge

Planned
Task

Create
new

Business
Service

Project

Related to

Configuration
Item
cm db_ci

Affected CI

pm_project

Business
Service

Product
rm_product

cmdb_ci_service

Release
rm_release

Affected CI

Application
cmdb_ci_apl

2a

Incident Management Data Model

User (Caller)
sys_user

Location

Group

cmn_location

sys_group

Business
Service
cmdb_ci_service

Caused by Change
Change
change

Configuration
Item
cmdb_ci

Categorization

Incident
incident

Resolved by
Problem
problem
Affected CI
task_ci

Metric
Definition
metric_definition

Metric Instance

Task SLA

metric_instance

task_sla

Configuration
Item
cmdb_ci

2b

Problem Management Data Model

Group
sys_group

User
sys_user

Assignment Group
Assigned to
Configuration Item
cmdb_ci

Incident

Problem

incident

problem

Categorization

Problem Task
problem_task

Affected CI
task_ci

Metric
Definition
metric_definition

Metric Instance

Task SLA

metric_instance

task_sla

Configuration Item
cmdb_ci

Change
change

2c

Change Management Data Model

Location

Group

cmn_location

sys_group

User
sys_user

Assignment Group
Requested by
Categorization

Change Request

Configuration
Item

change

cmdb_ci

Conflicts
conflict

Incident caused by

Affected CI
task_ci
Impacted Services/CIs
task_cmdb_ci_service

Change Phase
change_phase

Approvers

Problem

Release

sysapproval_approver

problem

rm_release

Other task tables linked to Change Request

Configuration
Item

Business
Service

cmdb_ci

cmdb_ci_service

Other m2m Affected record links

Affected Groups (task_group)
Affected Locations (task_location)
Affected Cost Centers (task_cost_center)

Change Management
- Change Request
- IMAC

Incident Management
- Incident
- Issue
Problem Management
- Problem Task
- Problem Analysis (KT Plugin)
Request Fulfillment
- Catalog Task
Field Service Management
- Work Order
- Work Order Task

Release Management
- Implemented by Release
- Release Phase
- Feature (Release)
- SDLC Release (SDLC)
- Enhancement (SDLC)
- Defect (SDLC)
- Documentation Task (SDLC)
- Testing Task (SDLC)
Project Management
- Project
- Project Task
- Project Task Link

Demand Management
- Requirement
- Decision
- Demand

Change Task
change_task

Incident
incident

2d

Release Management Data Model

Business Service

Group

cmdb_ci_service

sys_group

User
sys_user

Product

Assignment group

rm_product

Assigned to

Release

Configuration
Item

rm_release

cmdb_ci

Categorization
Parent

Affected CI
task_ci

Release Phase
rm_release_phase

Configuration
Item
cmdb_ci

Release Feature
rm_release_phase

Release Tasks
rm_task

2e

Test Management Data Model

Project
pm_project

Project Task
pm_project_task

Test
Environment
tm_test_environment

Test Suite

Test Plan

tm_test_suite

tm_test_plan

Test Case

Test Case

tm_test_case

tm_test_case_instance

Test
tm_test

Creates

Release
rm_release

Defect
rm_defect

Test
tm_test_instance

Test Case Defects

m2m_tm_test_case_instance_defect

Service Catalog Data Model

Category

Product Model

Product Catalog Item

(sc_category)

cmdb_model

pc_product_cat_item

Record
Producer

Task

sc_cat_item_producer

Incident,
Change,
Enhancement
, Defect,
Project etc

Vendor Catalog
pc_vendor_cat_tiem

Business Service
Catalog Entry

Catalog Item
(sc_cat_item)

sc_cat_item_service

Ordered Item
Link

Shopping
Cart
Item

sc_ordered_item_link

sc_cart

sc_cart_item

Request
sc_request

Creates

Requested
Item
sc_request_item

Service Offering
service_offering

Grouped
together by

Workflow

Workflow
Approval
Activity

Creates

Approval
User
sysapproval_
approver

Approval
Group

Workflow
Task
Activity

sysapproval_
group

Creates tasks to
fulfill the request

Task

1. Order & Receive

2. Configure
3. Install

When closed it
creates a CI *

Configuration
Item
cmdb_ci

Service Catalog Data Model Extensions

3a

Catalog Item
(sc_cat_item)

Configuration Item

Product Model

cmdb_ci

cmdb_model

Hardware Catalog
pc_hardware_cat_item

Product Catalog
Item
(pc_product_cat_item)

Hardware Model

Business Service

cmdb_hardware_product_model

cmdb_ci_service

Software Catalog
(pc_product_cat_item )

Vendor Catalog
Item
pc_vendor_cat_item

Service Offering

Record Producer

service_offering

sc_cat_item_producer

Task
task

Request
sc_request

Content Item
sc_cat_item_content

Requested Item
sc_request_item

Wizard Launcher
sc_cat_item_wizard

Approval Group

Order Guide

sysapproval_group

sc_cat_item_guide

Approval (user)

Business Service
Catalog Entry

sysapproval_approver

Catalog Task
sc_task

sc_cat_item_service

3b

Service Portfolio Management Data Model

Business Process
cmdb_ci_business_process

Is enabled
by

Enables

Business Service
Catalog Entry

Business Service
cmdb_ci_service

sc_cat_item_service

In Scope
service_in_scope

Out of
Scope
service_out_scope

Parent

Service Scope

Service Offering

service_scope

service_offering

Service SLA Results

Service Commitments

Subscribed by
Location

service_sla_result

service_offering_commitment

Subscribed by
Group

service_subscribe_sys_user

service_subscribe_sys_user_grp

Outages During
Interval (calculated)

Service Availability

Commitments

Contract

service_commitment

ast_contract

Subscribed by
User

service_subscribe_location

Subscribed by
Department
service_subscribe_department

service_availability

Outages

SLA
contract_sla

service_availability

Vendor Credit
Task Outage Link
task_outage

vndr_credit

Schedule
cmn_schuedule

Incident
incident

Group

Location

Department

User

sys_user_group

cmn_location

cmn_department

sys_user

CMDB Data Model

User

Location

Group

Business
Process

Access
provided by

Is enabled
by

Is member of
Provides
access to

Enables
Business
Service

Computer
Room AC

Depends on
Email

Application

Used by

Exchange
Network
Switch

Runs on
Used by

Bus iness
Service
Catalog
Entry

Runs
Exchanges
data with

Catalog
Item

Business
Service

Server

Sends
data to

BlackBerry

Used by

Receives
data from

BES

Depends on
Application

Computer
Room

Cooled by

Exchanges
data with

Depends on

Data
Center

Contains
Cools Room

Located
in

Houses
Located
in

Storage
Device

Zone
Zone
contains

Depends on
Runs on
In Rack
Rack Contains

SLA

Service
Offering

- International
- Local

Runs

Server

M
Service
Availability

Service
Subscription
by Location

Powers

Database

Service
Subscription
by User

Depends on

Feeds

MSFT
SQL
Instance

Outages

DR
Provided by

Location

Circuit

Fed by

Used by

Provides
DR for
Service
Commitment

Powered by

Hosts

Hosted on
Service
Offering
Service
Commitments

Rack

Located
in Zone

User
Server
DR

3
4

UPS

4a CMDB Hardware Data Model Extensions

Configuration Item

Serial Number
cmdb_serial_number

cmdb_ci

Storage Area
Network
cmdb_ci_san

Storage Device

Storage Controller

Network Adapter

Memory Module

Hardware

cmdb_ci_storage_device

cmdb_ci_storage_controller

cmdb_ci_network_adapter

cmdb_ci_memory_module

cmdb_ci_hardware

Computer
Peripheral

Communication
Device

Accessory
cmdb_ci_acc

cmdb_ci_peripheral

cmdb_ci_comm

IP Phone
cmdb_ci_ip_phone

Fibre Channel
Port
cmdb_ci_fc_port

Disk

SAN Disk

Printer

Network Gear

cmdb_ci_disk

cmdb_ci_san_disk

cmdb_ci_printer

cmdb_ci_netgear

Storage Disk

iSCSI Disk

cmdb_ci_storage_disk

cmdb_ci_iscsi_disk

Storage Switch
cmdb_ci_storage_switch

Fibre Channel
Disk

Mass Storage
Device
cmdb_ci_msd

Computer

UPS

PDU

Out-of-Band Device

cmdb_ci_computer

cmdb_ci_ups

cmdb_ci_pdu

cmdb_ci_outofband_device

IP Firewall

IP Switch

IP Router

Server

cmdb_ci_ip_firewall

cmdb_ci_ip_switch

cmdb_ci_ip_router

cmdb_ci_server

cmdb_ci_fc_disk

Virtualization Server
cmdb_ci_vcenter_server_ob j

Storage Server

OS/X Server

cmdb_ci_storage_server

cmdb_ci_osx_server

Windows Server

Linux Server

cmdb_ci_win_server

cmdb_ci_linux_server

IBM Mainframe LPAR

IBM Mainframe

Netware Server

UNIX Server

CIM Server

Load Balancer

cmdb_ci_mainframe_lpar

cmdb_ci_mainframe

cmdb_ci_netware_server

cmdb_ci_unix_server

cmdb_ci_cim_server

cmdb_ci_lb

Hyper-V Server
cmdb_ci_hyper_v_server

Vmware vCenter Server

Object
cmdb_ci_vcenter_server_ob j

ESX Server
cmdb_ci_esx_server

AIX Server

HP Server

Solaris Server

cmdb_ci_aix_server

cmdb_ci_hpux_server

cmdb_ci_solaris_server

F5 BIG IP
cmdb_ci_lb_bigip

4b

Configuration Item
cmdb_ci

Running Process

CI Relationships

cmdb_running_process

cmdb_rel_ci

CMDB Application Data Model Extensions

Application

SNC Component

CIM Profile

cmdb_ci_appl

cmdb_ci_snc_component

cmdb_ci_cim_profile

TCP Connection

TCP Connection

cmdb_tcp

cmdb_tcp_connection

Web Application

Web Service

Web Site

Custom Application

cmdb_ci_web_application

cmdb_ci_web_service

cmdb_ci_web_site

sys_app

Application Server

Infrastructure Service

cmdb_ci_app_server

cmdb_ci_infra_service

Load Balancer
Application
cmdb_ci_lb_appl

Management Server
cmdb_ci_config_automation_
server

Exchange Service
Component
cmdb_ci_exchange_service
_component

Tomcat

JavaServer

Directory Server

Email Server

cmdb_ci_app_server_tomcat

cmdb_ci_app_server_java

cmdb_ci_directory_server

cmdb_ci_email_server

Exchange Client
Access Server
cmdb_ci_exchange_cas

Exchange
Mailbox Server
JBoss

Domino

LDAP Server

FTP Server

cmdb_ci_app_server_domino

cmdb_ci_app_server_domino

cmdb_ci_infra_service_ldap

cmdb_ci_ftp_server

cmdb_ci_exchange_mailb
ox_server

Exchange Edge
Transport Server
IBM Websphere

BEA Weblogic

Web Server

IP Server

cmdb_ci_app_server_websphere

cmdb_ci_app_server_weblogic

cmdb_ci_web_server

cmdb_ci_ip_server

cmdb_ci_exchange_edge
_transport_server

Exchange Hub
Transport Server
cmdb_ci_exchange_hub_
transport_server

Puppet Master
cmdb_ci_config_automation_
server

WBEM Service
cmdb_ci_wbem_service

4c

Configuration Item
cmdb_ci

Application
(cmdb_ci_appl)

Database Instance
(cmdb_ci_db_instance)

CMDB Database & Software Data Model Extensions

Database

Patch

Software

Software Instance

cmdb_ci_database

cmdb_ci_patches

cmdb_ci_spkg

cmdb_software_instance

Oracle Database
Listener

Database Catalog
cmdb_ci_db_catalog

cmdb_ci_db_ora_listener

Oracle SQL Instance

MSFT SQL Instance

MSFT SQL Catalog

Oracle Catalog

cmdb_ci_db_ora_instance

cmdb_ci_db_mssql_instance

cmdb_ci_db_mssql_catalog

cmdb_ci_db_ora_catalog

DB2 Instance

Notes Instance

Sybase Catalog

MySQL Catalog

cmdb_ci_db_db2_instance

cmdb_ci_db_notes_instance

cmdb_ci_db_syb_catalog

cmdb_ci_db_mysql_catalog

MongoDB Instance
cmdb_ci_db_mongodb_instan
ce

MySQL Instance
cmdb_ci_db_mysql_instance

Desktop Software
cmdb_ci_desktop_software

Infrastructure Software
cmdb_ci_inf_software

DB2 Catalog
cmdb_ci_db_db2_catalog

Application Software
cmdb_ci_application_software

HBase Instance

PostgreSQL Instance

cmdb_ci_db_hbase_instance

cmdb_ci_db_postgresql_instance

4d

CMDB Virtualization Data Model Extensions

Configuration Item
cmdb_ci

Application
cmdb_ci_appl

Virtual Machine Object

cmdb_ci_vm_object

Virtual Machine
cmdb_ci_vm

Vmware vCenter
Instance

Virtual Machine
Template

Virtual Machine
Instance

VMware vCenter
Object

cmdb_ci_vcenter

cmdb_ci_vm_template

cmdb_ci_vm_instance

cmdb_ci_vcenter_object

VMware
cmdb_ci_vm_vmware

Zones
cmdb_ci_vm_zones

EC2 Virtual Machine

Instance

VMware vCenter
Cluster

VMware vCenter
Network

cmdb_ci_vmware_template

cmdb_ci_ec2_instance

cmdb_ci_vcenter_cluster

cmdb_ci_vcenter_network

VMware vCenter
Folder

VMware vCenter
Datacenter

cmdb_ci_hyper_v_instance

cmdb_ci_vcenter_folder

cmdb_ci_vcenter_datacenter

VMware Virtual
Machine Instance

cmdb_ci_esx_resource_pool

Hyper-V Virtual
Machine Instance

vCenter Folder
Type
vmware_vcenter_folder_
type_m2m

cmdb_ci_vmware_instance

KVM

KVM Virtual
Device

cmdb_ci_kvm

cmdb_kvm_device

Hyper-V Object
cmdb_ci_hyper_v_object

VMware Virtual
Machine Template

Parallels
cmdb_ci_vm_parallels

KVM Object
cmdb_ci_kvm_object

ESX Resource Pool

Solaris Virtual
Machine Instance

KVM Virtual Machine

Instance

cmdb_ci_solaris_instance

cmdb_ci_kvm_vm_instance

VMware vCenter
Datastore

Storage Pool

Hyper-V Resource
Pool

cmdb_ci_kvm_storage_pool

cmdb_ci_hyper_v_resource

Network

Hyper-V Cluster

cmdb_ci_kvm_network

cmdb_ci_hyper_v_cluster

Storage Volume

Hyper-V Network

cmdb_ci_kvm_storage_volume

cmdb_ci_hyper_v_network

cmdb_ci_vcenter_datastore

Hyper-V Resource
Pool Component
cmdb_ci_hyper_v_rpool_comp

Configuration Item
(cmdb_ci)

Storage File Share

cmdb_ci_storage_fileshare

4e

CMDB High Availabilty Data Model Extensions

Storage Pool
Member

SAN Zone

SAN Endpoint

Cluster Virtual IP

Cluster Resource

cmdb_ci_pool_member

cmdb_ci_san_zone

cmdb_ci_san_endpoint

cmdb_ci_cluster_vip

cmdb_ci_cluster_resource

SAN Zone Alias

SAN Fabric

Storage Port
cmdb_ci_storage_port

cmdb_ci_san_zone_alias

cmdb_ci_san_fabric

Storage Volume

SAN Zone Alias

Member

SAN Connection

cmdb_ci_storage_volume

cmdb_ci_san_zone_alias_
member

SAN Zone Member

SAN Zone Set

cmdb_ci_san_zone_set

cmdb_ci_lb_service

cmdb_ci_lb_vlan

Load Balancer
Interface

cmdb_ci_cluster_node

cmdb_ci_san_connection

cmdb_ci_san_zone_memb
er

Load Balancer
VLAN

Cluster Node

Cluster
cmdb_ci_cluster

Storage HBA
cmdb_ci_storage_hba

Load Balancer
Service

cmdb_ci_lb_interface

Load Balancer Pool

Member

Load Balancer
Pool

cmdb_ci_lb_pool_member

cmdb_ci_lb_pool

Load Balancer
VLAN Interface

Load Balancer
Service VLAN

cmdb_lb_vlan_interface

cmdb_lb_service_vlan

Storage Pool
cmdb_ci_storage_pool

Multipath IO Pool

RAID

Multipath IO Pool

RAID Member

Windows Cluster

cmdb_ci_mpio_pool

cmdb_ci_raid

cmdb_ci_mpio_pool_member

cmdb_ci_raid_member

cmdb_ci_win_cluster

Windows Cluster
Resource

Windows Cluster
Node

cmdb_ci_win_cluster_resource

cmdb_ci_win_cluster_node

4f

CMDB Network Data Model Extensions

Configuration Item
(cmdb_ci)

Network
Infrastructure Item
dscy_net_base

IP Network
cmdb_ci_ip_network

Network Traffic
cmdb_ci_net_traffic

Virtual Private
Network
cmdb_ci_vpn

IP Device
cmdb_ci_ip_device

IP Address
cmdb_ci_ip_address

DNS Name
cmdb_ci_dns_name

IP Address to DNS
Name
cmdb_ip_address_dns
_name

Switch Forwarding
Rule
dscy_swtch_fwd_rule

Next Hop Routing

Rule
dscy_route_next_hop

Exit Interface Routing

Rule
dscy_route_interface

Router Interface
dscy_router_interface

Switch Partition
dscy_swtch_partition

Switch Port
dscy_switchport

Wire
dscy_net_wire

4g

CMDB Other Data Model Extensions

Configuration Item
cmdb_ci

Disk Partition

File System

Print Queue

IP Service Instance

Tomcat Connector

Websphere Cell

cmdb_ci_disk_partition

cmdb_ci_file_system

cmdb_ci_print_queue

cmdb_ci_ip_service

cmdb_ci_tomcat_connector

cmdb_ci_ip_websphere_cell

Printer Instance

Printer Instance

cmdb_print er_instance

cmdb_print_queue_instance

IP Service
cmdb_ip_service

Printer Supplies
discovery_printer_supplies

Services
cmdb_ip_service_ci

NFS File System

UNIX Daemon

cmdb_ci_file_system_nfs

cmdb_ci_unix_daemon

SMB File System

Windows Service

cmdb_ci_file_system_smb

cmdb_ci_windows_service

NAS File System

cmdb_ci_nas_file_system

4h

CMDB Service Data Model Extensions

Configuration Item
cmdb_ci

Business Process
cmdb_ci_process

Business Service
cmdb_ci_service

Service Offering
service_offering

Group
cmdb_ci_group

Group Relationship
cmdb_rel_group

Environment
cmdb_ci_environment

CMDB Physical Infrastructure Data Model Extensions

4i
Configuration Item
(cmdb_ci)

Facility Hardware

Data Cemter

cmdb_ci_facility_hardware

cmdb_ci_datacenter

Computer Room
Building

HVAC Equipment

Fuel Tank

cmdb_ci_building_facility

cmdb_ci_hvac

cmdb_ci_fuel_tank

cmdb_ci_computer_room

Data Center Zone

cmdb_ci_zone

Power Equipment

Tower Equipment

cmdb_ci_power_eq

cmdb_ci_tower_eq

Rack
cmdb_ci_rack

Power Generator
cmdb_ci_generator_power_eq

Automatic Transfer
Switch

UPS
cmdb_ci_ups

UPS Output
cmdb_ci_ups_output

UPS Bypass
cmdb_ci_ups_bypass

UPS Alarm
cmdb_ci_ups_alarm

Tower
cmdb_ci_tower_eq

cmdb_ci_ats_power_eq

UPS Input
cmdb_ci_ups_input
Tower Beacon
Surge Suppression
Equipment

Direct Current Plant

Equipment

cmdb_ci_surge_power_eq

cmdb_ci_dc_plant_eq_power_eq

cmdb_ci_beacon_tower_eq

Tower Light Controller

cmdb_ci_twr_light_cnt_tower_eq

Uninterruptible Power
Supply

Direct Current Plant

Battery Bank

cmdb_ci_ups_power_eq

cmdb_ci_dc_plant_battery_pwr

Tower Lights
cmdb_ci_tower_light_tower_eq

Outlet
cmdb_ci_pdu_outlet

Circuit
cmdb_ci_circuit

Asset Data Model

5
Transfer
Order

Catalog
Item

Transfer
Order
Line

Hardware
Model
cmdb_hardware_pr
oduct_model

sc_catalog_item

Software
Model
cmdb_software_pro
duct_model

Depreciation

Product
Model
cmdb_product

Applic ation
Model
cmdb_application_pr
oduct_model

Stock Room
Rule
Model
Component

Consumable Model
cmdb_consumable_
product_model

With the Aspen version and earlier the CMDB

was used for both CI and asset information.
This was accomplished by having two views
of the same record with different attributes
(and related lists) displayed
Asset View
(Financial Attributes)
- Assigned to
- Cost
- Purchase date
- PO number
- invoice number
- warranty expiry

CI Class Specific View

(Configuration attributes)
- OS
- RAM
- Disk capacity
- Software version
And Relationship to other CIs
- Depends on
- Used by
- DR provided by

Stockroom

Model
Category
cmdb_model_cate
gory

Asset
Class

Hardware
Asset
alm_hardware

Asset

Software
Asset

alm_asset

alm_license

Consumable
alm_consumable

Company
core_company

Location
cmn_location

Cost
Center
cmn_cost_ce
nter

User
sys_user

Configuration
Item
cmdb_ci

Asset
Entitlement
alm_entitlement_asset

License
Entitlement

User
Entitlement

alm_entitlement

alm_entitlement_user

SLA

Facility
alm_facility

Lease
ast_lease

Contract
Service
Contract
ast_service

Assets
Covered

Warranty
ast_warranty

The Contract table has also been extended to

support different types of contracts

5a Hardware Asset Data Model

CMDB CI Class
Asset Class
Model Category
cmdb_model_category

Manufacturer

Location

Hardware Model

cmn_location

cmdb_hardware_product_
model

Depreciation

Configuration
Item

Hardware

cmdb_depreciation

alm_hardware

core_company

cmdb_ci

Fixed Asset to
Asset
m2m_fixed_as
set_to_asset

Cost Center
cmn_cost_cener

Allocated to

Asset Entitlement
alm_entitlement_asset

Asset Covered
clm_m2m_contract_asset

Contract Model
cmdb_contract_product_mo
del

Contract Model

Contract
(ast_contract)

Licensed by

Software License
alm_license

5b

Software Asset Data Model

Asset Covered
clm_m2m_contract_asset

Software License
Calculation

Manufacturer
core_company

Software Discovery
Model

Contract

cmdb_sw_license_calculation

cmdb_sam_sw_discovery_model

ast_contract

Model Category

Software Model

cmdb_model_category

cmdb_software_product_model

Software
Installation

Software Counter

cmdb_sam_sw_install

sam_sw_counter

Software Usage
cmdb_sam_sw_usage

Software Counter
Result
sam_sw_counter_summary

Software Counter
Summary
sam_sw_counter_summary

Software Counter
Detail

Software License

sam_sw_counter_detail

alm_license

Installed on

Licensed by

Asset Entitlement
alm_entitlement_asset

Allocated to

Computer

Accessed
from

cmdb_ci_computer

User
User Entitlement
alm_entitlement_user

Assigned
to

User
sys_user

5c

Contract Data Model

Service Contract

Cost Center

ast_service

cmn_cost_center

Manufacturer
core_company

Contract Model
Model Category

Vendor

cmdb_contract_product_model

core_company

cmdb_model_category

Contract Model

Contract

User

ast_contract

sys_user

Contract Administrator
Terms & Conditions
clm_m2m_contract_and_terms

Asset Covered
clm_m2m_contract_asset

Users Covered
Contract Used by

clm_m2m_contract_user

ast_contract_instance

Terms &
Conditions
clm_terms_and_conditions

Asset
alm_asset

Configuration
Item
cmdb_ci

User
sys_user

Contract Rate
Card
fm_contract_rate_card

Expense Lines
fm_expense_line

6a

Configuration Item
cmdb_ci

Asset
alm_asset

Computer
cmdb_ci_computer

Hardware Asset
alm_hardware

Model Management Data Model

Software Installation
cmdb_sam_sw_install

Software License
alm_license

Consumable Asset
alm_consumable

Contract
ast_contract

Product Model

Hardware Model

Software Model

Consumable Model

Application Model

Contract Model

cmd b_prod uct_model

cmdb_hardware_product_model

cmdb_software_product_model

cmdb_consumable_product_model

cmdb_application_product_model

cmdb_contract_product_model

Manufacturer
core_company

Model Category
cmdb_model_category

6b

Model Management Table Extension

Configuration Item
cmdb_ci
Hardware
cmdb_ci_hardware

Software Package
cmdb_ci_spkg

Application
cmdb_ci_appl

Computer
cmdb_ci_computer

Asset
alm_asset

Hardware Asset
alm_hardware

Software License
alm_license

Consumable Asset
alm_consumable

Product Model
cmdb_model

Hardware Model

Software Model

Consumable Model

Application Model

cmd b_hard wa re_prod uct_model

cmd b_software_prod uct_model

cmd b_consumable_prod uct_model

cmd b_app lica tion_prod uct_model

Contract Model

Service Order Model

Service Task Model

cmd b_contract_prod uct_model

cmd b_service order_prod uct_model

cmd b_service task_prod uct_model

Facilities Request Model

Facilities Request Task Model

cmd b_facr eq_prod uct_model

cmd b_factask_prod uct_model

IT Cost Management Data Model

A rate is defined to a specific task type (ie

routine change request costs $150
Task

Task Rate Card

task

fm_task_rate_card

or
Time Worked

Labor Rate Card

task_time_worked

fm_labor_rate_card

Incident has
a task time
worked for 1
hour

User

Billable Rate

sys_user

Business
Service

Expense is created
based on the fixed
fee based on task
rate card

Business
Service
Expense
Lines

Expense is created
based on the
workers bill rate or
fixed fee based on
task rate card

Used
by

Based on
CMDB Relationship
aggregation
Relationship Path

Allocation Units

Depends
on

Allocation_unit

Application

Runs on

Runs

Server

Allocation unit
records define the
capacity and usage
of a business
service.

fm_relationship_path

Defines which CIs to

distribute a distribution
cost to

Costs to be distributed
as expense lines to
multiple CIs based on
some logic ie. Data
center or Site License
costs

Distribution Cost
Rule
fm_distribution_cost_rule

Generates
expense lines
for each CI

Expense Lines
fm_expense_line

Generated
at some
interval (ie
monthly)
based on
current CI
Costs

Distribution
Units
Distribution Cost

fm_distribution_units

fm_distribution_cost

Expense Allocation
Rule
fm_expense_allocation_rule

Department

Defines how to process

expense lines to assign
them to a business entity
(ie user, group, or
department)

department

Cost Center
cmn_cost_center

Expense Allocation

Configuration
Item

(CI) Rate Card

Costs

cmdb_ci

fm_ci_rate_card_cost

Creates

Asset

fm_expense_allocation

fm_ci_rate_card

Collection of cost related

entries associated to a
group of configuration items
Could define multiple types
(budget, forecast, actual

alm_asset

CI
Rate Card

Fixed, recurring,
and depreciation
cost entries for a
individual CI or a CI
model

Snapshot of current expenses for

a business service, by cost type
Used to allocate expenses to cost
centers or other business entities

Associate a
budget to one
or more cost
centers

Budget Cost
Center
fm_budget_cost_cetner

Creates
Assets
Covered

Contract
ast_contract

Contract Rate
Card
fm_contract_rate_card

Budget
fm_budget

Track planned,
actual, and projected
expense allocations

7b

IT Cost Management Data Model Rate Extensions &

Expense Line Relationships
Configuration
Item
cmdb_ci

Task

Rate Card

task

fm_rate_card

Expense Lines
fm_expense_line

Labor Rate Card

fm_labor_rate_card

Cost Center
cmn_cost_center

Task Rate Card

fm_task_rate_card

Contract
ast_contract

CI
Rate Card
Asset

fm_ci_rate_card

alm_asset

User
sys_user

Distribution Cost

Rate Card
(Recurring)

fm_distribution_cost

fm_recurring_rate_card

Fixed AssetS
alm_fixed_assets

Contract Rate
Card
fm_contract_rate_card

(CI) Rate Card

Costs
fm_ci_rate_card_cost

Service Level Agreement Data Model

Service
Contract
Company

ast_service

(core_company)

User

Contract CI

Assets Covered

(contract_rel_ci)

(clm_m2m_contract_asset)

Contract Locations

Contract User

(contract_rel_location)

(contract_rel_user)

(sys_user)

Child
Contracts

Contract SLA
contract_rel_contract_sla

Configuration
Item

Task
(task)

cmdb_ci

Task SLA

SLA

task_sla

contract_sla

Asset

Location

User

Contract

alm_hardware

cmn_location

sys_user

ast_contract

Relative
Duration
cmn_relative_duration

Metric
Definition
metric_definition

cmdb_ci_service

Expense Line
(service_subscribe_location)

Schedule
Service
Offering

cmn_schuedule

SLA
Conditions
sla_condtion_class

Child Schedule
cmn_other_schedule

service_of fering

Referenced by

Service
Commitment

cmn_other_schedule

service_commitment

Schedule Entries
cmn_schuedule_span

fm_contract_rate_card

Business
Service

Metric Instance
metric_instance

Contract Rate
Card

Service
Offering SLA
Results
service_sla_result

(service_subscribe_sys_user)

fm_expense_line

Knowledge Management Data Model

KB
Submission

Task

Creates

task

kb_knowledge

Creates

User
sys_user

Source

Roles
sys_user_role

Knowledge
Article

Author

CMDB CI

kb_knowledge

Document

Knowledge Record

Knowledge Related to Products

dms_document

m2m_document_knowledge

m2m_kb_ci

Content Item
sc_cat_item_content

Knowledge Management Data Model Extensions

Knowledge
Article

Policy
grc_policiy

kb_knowledge

Task
task

KB
Submission
kb_knowledge

Knowledge
Feedback

Knowledge
Use

kb_feedback

kb_use

Configuration
Item
cmdb_ci

Knowledge Applied to Tasks

Task

m2m_kb_task

task

10a

Work Management Data Model

Company
(Customer)
core_company

Company
(Primary)
core_company

User

Location

sys_user

Department

Vendor

cmn_department

core_company

User
(Caller)

cmn_location

Service
Contract

sys_user

ast_contract

Has roles
Roles
sys_user_role

Has Skills

Groups covering:
Qualifier
Dispatch
Assignment
(sys_group_covers_location)

(sys_user_has_skill)

Work Order

Task SLA

SLA

Contract SLA

(task_sla)

contract_sla

(contract_rel_contract_sla)

wm_order

Has roles

Asset Covered

Is member of

(clm_m2m_contract_asset)

A rate is defined to a specific task type (ie

routine move task costs $150

(sys_user_grmember)

Group
sys_group

Task
Rate Card Expense is created
based on the fixed
or fee based on task
rate card

Work Task
Skills

wm_task

Group has
skills

cmn_skill

Affected CI
(wm_m2m_order_affected_ci)

Affected CI
(wm_m2m_order_affected_ci)

Model Category
cmdb_model_category

Configuration
Item
cmdb_ci

Product
Model

Task Time
Worked

Part
Requirement

task_time_worked

wm_part_requirement

Asset Usage

cmdb_model

wm_asset_usage)

User
(sys_user)

Asset
alm_asset

Labor
Rate Card
Expense is created
based on the
Billable workers bill rate or
Rate fixed fee based on
task rate card

Transfer Order

Location

Expense
Lines

alm_transfer_order

cmn_location

fm_expense_line

Transfer
Order Line
(alm_transfer_order
_line)

From
To

Stockroom
alm_stockroom

Stockroom
Type
alm_stockroom_type

10b

Work Management Group Data Model

Group
(Initiator)

Group
(Qualifer)

sys_user_group

sys_user_group

Group
(Dispatcher)
sys_user_group

Locations
Covered

Locations
Covered

Dispatches Work Group

(wm_m2m_group_dependency)
Covered by Dispatch Group
Locations
Covered

Group
(Work)
sys_user_group

Location

Locations
Covered

cmn_location

Has Skills
(sys_group_has_skill)

Is member of
(sys_user_grmember)

Has roles
(sys_group_has_role)

Department
cmn_department

User
sys_user

Reports to
Skill

Has Skills

cmn_skill

(sys_user_has_skill)

Contained Skills
(cmn_skill_contains)

Has roles

Roles

(sys_user_has_role)

sys_user_role

11

IT Governance, Risk & Compliance Data Model

Entity
grc_entity

Authoritative
Source
(ast_service)

m2m_policy_entity

m2m_policy_authoritative_source
m2m_auth_src_con_auth_src_con

Policy

Authoritative Source
Content

m2m_policy_auth_src_content

grc_authoritative_src_content

grc_policy

m2m_risk_policy

Audit Definition
Requirements

m2m_control_policy

contract_sla

m2m_control_auth_src_content

m2m_audit_def_requirement

Risks
grc_risk

m2m_risk_control

Controls

Audit Instances

grc_control

grc_audit

Audit Definition

Creates

grc_audit_definition

Risk Criteria
grc_risk_criteria

Control Test
Definition
grc_control_test_definition

Creates
Risk Approach
Rules
grc_risk_approach_rules

Condition
Collections
grc_condition_collection

Control Test
Instance
grc_control_test

Conditions
grc_condition

Remediation
grc_remediation

Activity
grc_activity

Audit
Observations
grc_observation

Requirements
grc_audit_requirement

12a

Project & Portfolio Management Data Model

Porfolio

Projects

pm_portfolio

Portfolio
Projects
(deprecated)

Project SLA

Project

pm_project_sla

pm_project

Project View
pm_m2m_portfolio_project

Project Metric
pm_project_metric

Portfolio Project

Project Task
SLA

Project Task

pm_portfolio_project

pm_project_task_sl
a

pm_project_task

Project Task
Metric

Successor

pm_project_task_m
etric

Predecessor

Goal
goal

Actual
Goal

Portfolio Project
Goal
pm_portfolio_goal

Planned Task
Relationships
planned_task_rel_plann
ed_task

Project Task
Link
pm_project_task_link

Risk
risk

Actual
Risk

Portfolio Project
Risk
pm_portfolio_risk

Portfolio Project
Group
pm_portfolio_group_res
ource

Group Resource
group_resource

Change Request
Portfolio Project
Issue
pm_portfolio_issue

Portfolio Project
Resource
pm_portfolio_user_reso
urce

change_request

User Resource
user_resource

Time Card
time_card

Task Time
Worked
task_time_worked

12b

Resource Management Data Model

User
sys_user

Task
task

Has roles
Roles
sys_user_role

Has roles
Is member of

or

sys_user_grmember

Resource
Plan
resource_plan

Group
Task Time
Worked
task_time_worked

Resource
Allocation

Resource
Report
resource_report

resource_allocation

Time Card
time_card

Type

Resource
Event
resource_event

Demand Management Data Model

12c

Porfolio

User

pm_portfolio

sys_user

Owner
Source
Configuration
Item

Demand

cmdb_ci

dmn_demand

Demand Stakeholder
dmn_m2m_demand_stakeholder

Stakeholder
Register
dmn_stakeholder_
register

Requirement

Risk

dmn_requirement

risk

Assessment
Group

Assessment
Metric Type

asmt_assessment

asmt_metric_type

Assessment
Category Result
asmt_category_result

Decision

Resource Plan

dmn_decision

resource_plan

Bubble Chart

y category

asmt_bubble_chart

x category

Assessment
Metric Category

z category

asmt_metric_category

Assessable Record
Assessment
Instance
asmt_assessment_inst
ance

asmt_m2m_category_assessment

Metric Result
asmt_metric_result

Assessment
Metric Definition

Assessment
Metric

asmt_metric_definition

asmt_metric

Assessable
Record
asmt_assessable_reco
rd

Assessment
Instance Question
asmt_assessment_instanc
e_question

13 Structured Problem Analysis (powered by Kepner-Tregoe)

Incident

Problem

incident

problem

Source

Source
Confirmation
method

Problem
Analysis

kt_cause_confirmation
_method

kt_problem_analysis

Specify
Problem
kt_problem_area

Distinction &
Change

Cause
Cause
Evaluation

kt_cause

kt_distinctions_changes

kt_cause_evaluation

WHAT

What Object
kt_01_what_object

What Deviation
kt_02_what_deviation

WHERE

Where
Geographically
kt_03_where_geograp
hically

Where On
Object
kt_04_where_object

WHEN

EXTENTS

How Many
Objects

When First
kt_05_when_first

kt_08_extent_objects

When Since

What Is The Size

kt_09_extent_size

kt_06_when_since

When In Life
Cycle

How Many
Deviations
kt_10_extent_deviations

kt_07_when_lifecycle

What Is The
Trend
kt_11_extent_trend

Connector from bottom indicates

link to another table through
Related Lists

This line type Indicates a

self referential link from a
record in user table to
another record in the same
table
(ie Manager)

Department

User

Border & connecting line indicate method of record

creation in CMDB:

C
CE

Discoverable by ServiceNow Discovery

Manually input (or imported)
Must first configure CI Classifier then can discovered
Populated by BDNA Technopedia integration
Calculated based on other values in ServiceNow
Calculated based on external alerts received

Exchange
Application

This line type indicates a one-to -many

relationship
(ie. a department can have many users but a
user can only be linked to one department)

Connector to side or top indicates link to

another table through field on the form

This line type indicates extending a table.

When a table is extended from another
table, a new view is created with all the
fields of the parent. Additional fields can be
added to the extended table without
affecting the parent

Reports to

Has roles

Note: the text color matches that of the other Data Model

Roles

Printer
Instance

Runs

This line type indicates a many-to-many

relationship using an intermediary M2M table
(ie. user can have multiple roles and each role
can be assigned to multiple users)

Task

- Opened by
- Assigned to
- Assignment Group
- Company

Indicates fields referenced from this

data model to other data models (ie the
Task table references fields in the
Organizational Data Model)

Runs on

Incident

Example
names in
purple

Objects with no
color or light
green are
supporting
tables not
extended from
CMDB data
model

Record
Producer

Server

This line type indicates a

Upstream CI Relationship.
There will be a reciprocal CI
Relationship for Downstream.
Red indicates discoverable,
otherwise it is manual

Creates

Incident

Problem

- Opened by
- Assigned to
- Assignment Group
- Company
- Caller
- Category

This line type Indicates another record is

created as a result of a UI Action, Business
Rule or Workflow