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THE IMPACT OF MOTIVATIONAL POLICIES OF EMPLOYEE


PERFORMANCE: A CASE STUDY OF DANGOTE CEMENT
COMPANY CALABAR

BUSINESS ADMINISTRATION

ABSTRACT
This research project examined the impact of motivational
policies on employees performance in Dangote Cement
Company, Calabar. The study adopted the research survey
design, where a sample size of 50 respondents was randomly
selected to participate in the study. Results from data analysis
revealed that motivational policies have an impact on job
performance of employees. The study also revealed that
motivational policies, job security, conducive working

environment, promotion and welfare really enhance industrial


peace and stimulate organizational output and job
performance. Therefore, employees should be made to realize
the importance of hard work by regularly rewarding those that
have proven themselves in such regard, while the lazy ones
should remain at their level without promotion.
CHAPTER ONE
Background of the study
Motivation is a common place aspect of every ones life,
yet it is a difficult concept to define, let alone apply within an
organizational perspective. Motivation refers to the forces
leading to behavior directed toward the satisfaction of some
need or it may also referred to a state or a condition of being
induced to do something. Needs may be thought of as
something within the individual that prompt him to engage in
behavior which is directed toward the attainment of objectives
(goals) that he perceives to be capable of satisfying his need.
Hunger and the desire for financial security are needs or
motives behaviour designed to satisfy these needs is motivated
behaviour or motivation.

Motivational policies are led down rules that organization


adopt to appraise job performance of employees in an
organization therefore motivational policies are essential tools
that

the

organization

makes

use

of

in

achievement

of

organizational set goals and objectives.


Not all behaviour is motivated; some behaviour is habitual
or reflexive. But motivated behaviour is that which the
manager can understand. As noted, motivated behaviour can
be subdivided into individual and group behaviour effective
management requires a working knowledge of both aspects of
behaviours. Successful managers must also understand the
causes of such behavioural patterns; this process will then
provide the basis for understanding why people do what they
do.
Inyang and Akpama (2002) maintain that motivation is
the will to act. The act of motivating people starts with learning
how to influence individual behaviour. Once you are able to
understand this, you are more likely to gain the result that
both the organization and its employees want.

Hence,

the

study

is

to

investigate

the

impact

of

motivational policies on job performance of employees in


Dangote cement company, Calabar.
1.2 Statement of the problem
Motivation is a universal concept which is ubiquitous to
every field of human endeavors. It is a concept that goes with
envy and is regarded as being important because of it
significance as a determinant of performance. Motivation as the
set of force that causes people to behave in certain ways which
when considered with ability environmental factors enhances
individual performance thus leading to the overall organization
efficiency.
The employees in the organization are only treated as
machines just to work under strict supervision without proper
motivational factors accruable to them. It is disheartening and
sad that employees have not really come to the realization of
the fact that without adequate provision of some basic needs of
an employee he/she will not put his/her very best in order to
enhance productivity. Many employees also exhibit attitudes
that are detrimental to the organization particularly in the area

of lateness to work, absenteeism and waste of organizational


resources amongst others.
Therefore, the statement of the problem for this research
work is thus, what is the relationship between motivational
policies and job performance of an employee?
1.3 Objectives of the study
The specific objectives are:
i.

To find out if job security has any significant impact on


employee performance.

ii.

To ascertain if there is any significant relationship between


motivational policies and employee performance.

iii.

To examine the effect of conducive working environment on


employee performance.

iv.

To find out if there is any significant relationship between


promotion and employee performance.

v.

To

ascertain

the

influence

of

welfare

on

employee

performance.
1.4 Study questions
The following questions were formulated to guide the
study

i.

Does job security have any significant impact on employee


performance?

ii.

Is there any significant relationship between motivational


policies and employee performance?

iii.

Does conducive working environment has any effect on


employee performance?

iv.

Is there any significant relationship between promotion and


employee performance?

v.

Does welfare influence employee performance?


1.5 Significance of the study
This research work will be of great benefit to the
following:

i.

It will enable the management of Dangote cement company


to realize her lapses in the area of motivating staff and their
working performance. It will also enable the management of
Dangote cement

company to adopt motivational policies

that will enhance employees and organizational effectiveness


in that duties.
ii.

It

will

enable

the

employees

of

Dangote

cement

to

understand the true nature and meaning of motivational

policies

and

their

importance

in

the

organizations

improvement.
iii.

It will contribute to the existing research materials in the


area o motivation and employee performance in both private
and public sector establishment.

iv.

It will stimulate other interested researchers to advance


further on this subject matter.
1.6 Scope of the study
The study focuses on the impact of motivational policies
on job performance of employees in Dangote cement company,
Calabar. The study will be limited to employees of the company.
1.7 Definition of terms
Motivation
The forces leading to behavior directed toward the
satisfaction of some need.

Perceives
To notice or become aware of something or understanding
something in a particular way.

Reflexive
Referring back to the subject of a clause or verb.
Ubiquitous
Seeming to be every where or in several places at the
same time.
Disheartening
Cause to lose hope or confidence
Detrimental
Harmful or to cause damage
Effectiveness
The ability to achieve a particular goal within a particular
period.
Policies
Policies are guidelines to managerial action