INTERNSHIP REPORT ON

MCB BANK
AMC BRANCH ABBOTTABAD (1320)

Submitted by: Sadaf Shafique

Roll #: F-096-2011

Supervised by: Sardar Ejaz Ahmed

Government College of Management Sciences

Abbottabad
SESSION: 2011-2015

INTERNSHIP REPORT ON
MCB BANK
AMC BRANCH ABBOTTABAD (1320)
Submitted by: Sadaf Shafique

Roll #: F-096-2011

Supervised by: Sardar Ejaz Ahmed

This internship report is submitted in partial fulfillment of the
requirements for the degree of Bachelors of Business
Administration awarded by the Hazara University,
Mansehra

Government College of Management Sciences

Abbottabad
SESSION: 2011-2015

Government College of Management Sciences

Abbottabad

APPROVAL SHEET

Approval Committee

1 External Examiner
Mr.______________________ Signature______________________

2 Supervisor
Sardar Ejaz Aahmed

Signature______________________

Designation Assistant Professor

3 Head of department
Mr. Mushtaq Ahmad____________ Signature_____________________
Designation Principal

DEDICATION

I Dedicate this to my beloved parents, teachers and friends

Who helped me throughout by being
Wonderfully supportive and helpful,
For making this report.
I could never have been able to complete this Report.

ABSTRACT
The purpose of internship report is to evaluate the performance of organization and give
concrete recommendation for further improvements. Another aspect of this internship is that
it makes of a student imaginative and be dynamic and takes him away from bookish and
impractical philosophy. So it makes the student a practical man and helps him to face
difficulties of practical life and the solution of problems. Through internship a student can
judge his qualities and expertise, whish he gained from books.
As a compulsory requirement of Professional Degree BBA (HONS) I opted to join Muslim
Commercial Bank Limited, to fulfill my degree requirement. My reason for choosing MCB
was to enhance my skills in Management Finance and Accounts, so that to provide myself the
opportunity to cope with real life situation. To better understand the report my
recommendation would be to look into different parts mainly covering the overview of MCB,
overall management of Finance and Accounts.
The bank staff was very much cooperative to me, they have provided me relevant material to
write a report.

TABLE OF CONTENTS

CHAPTER-1
INTRODUCTION TO REPORT

01

1.1Objective of Study

01

1.2 Background of Study

01

1.3 Purpose of Study

01

1.4 Scope of Study

01

1.5 Limitations of Study

02

1.6 Merits of Study

02

1.7 Methodology of Study

02

1.8 Scheme Of Report

03

CHAPTER-2
INTRODUCTION TO MCB

04

2.1 History of Banking

04

2.2 Banking in Pakistan

04

2.3 MCB at Glance

05

2.4 History of MCB

05

2.5 Organizational Structure of MCB

06

2.6 Mission of MCB

07

2.7 Core Values of MCB

07

2.8 Objectives of MCB

07

2.9 Corporate Profile of MCB

08

2.10 Delegation of Authority in Organization

09

2.11 Corporate Profile Of MCB

11

CHAPTER-3
PRODUCT AND SERVICES OF MCB

11

3.1 Departments in MCB

11

3.2 Saving 365

19

3.3 MCB Business Sarmaya

20

3.4 MCB Car4U

20

3.5 MCB ATM Cards

20

3.6 MCB Master Cards

21

3.7 Hajj Mubarak Saving Scheme

22

3.8 Rupees Travelers Cheques RTC

22

3.9 SMS banking

22

3.10 MCB bills payment

23

3.11 MCB Islamic banking

23

3.12 Delegation of Authority

26

CHAPTER-4
FINANCIAL ANALYSIS

27

4.1 Horizontal Analysis

27

4.2 Vertical Analysis

31

4.3 Ratio analysis

34

4.4 SWOT Analysis of MCB

36

CHAPTER-5
CONCLUSIONS AND RECOMMENDATIONS

42

REFERENCES

56

ACKNOWLEDGEMENT
I express my gratitude to Almighty Allah for his unlimited graciousness because Words are
scarce and knowledge is limited to express his majesty. I have the pearls of my eyes to admire
the blessings of the compassionate, omnipotent, the Merciful and the beneficent Allah who is
the entire source of knowledge and wisdom. Due to his blessings, I become able to contribute
this comprehensive assignment towards the deep ocean of knowledge already exist. Heart is
warm with love and thoughts have turned to the city of knowledge The Holy Prophet
(P.B.U.H) His saying Learn from to Cradle to Grave inspired the strong desire in me to
undertake this course of valuable studies. I deem it as a great opportunity to offer my heartiest
gratitude to my venerable teacher Sardar Ejaz Ahmed, for his great efforts to make us
understand and to conduct this kind of activities of giving the great opportunity for learning
beyond your existing area of scope. I am thankful to bank manager for his nice co-operation
and proper guidance throughout my internship. Express my heartiest and sincerest sense of
gratitude to all of them for providing megrand exposure to gain multifarious experience, May
Allah The Almighty bless my parents and well-wishers who are the permanent source of
prayers for me and my successes in this world.

Sadaf Shafique

LIST OF ABBREVIATIONS
MCB

Muslim Commercial Bank

IDBP

Industrial Development Bank of Pakistan

SBP

State Bank of Pakistan

MNCs

Multi-National Companies

ADBP

Agricultural Development Bank of Pakistan

L/C

Letter of Credit

L/G

Letter of Guarantee

ATM

Auto Teller Machine

APD

Assets Product Division

IPD

Investment Product Division

IT

Information Technology

BTF

Balance Transferred Facility

NIT

National Investment Trust

FC

Foreign Currency

PLS

Profit & Loss Sharing

HRM

Human Resource Management

SBU

Strategic business unit

NDFC

National Development Finance Corporation

RTCs

Rupee Travelers Cheques

MT

Mail Transfer

ETD

Electronic Technology Department

MIS

Management Information System

FDD

Foreign Demand Draft

FS

Financial Statement

ETD

Electronic Technology Department

EXECUTIVE SUMMARY

Commercial banks have always played an important role in country economy. It provides
banking services to private sector as well as to the Government. MCB is one of the
leading banks of Pakistan with a deposit base of about Rs. 280 billion and total assets of
around Rs.300 billion. Incorporated in 1947, MCB soon earned the reputation of a solid
and conservative financial institution managed by expatriate executives. In 1974, MCB
was nationalized along with all other private sector banks. The Bank has a customer
base of approximately 4 million and a nationwide distribution network of 1,047
branches, including 8 Islamic banking branches, and over 300 ATMs, in a market with a
population of 60 million.
During the last fifteen years, the Bank has concentrated on growth through
improving service quality, investment in technology and people, utilizing its extensive
branch network, developing a large and stable deposit base. MCB head office is in
Karachi. It has two staff colleges one is in Karachi and the other is in Lahore. MCB
arrange seminar conferences courses on regular basis to update the knowledge of the
employee. Besides it MCB take active part in tree plantation campaign and spend
millions of rupees annually. It is also helping Govt. in establishing computer literacy
centers.

MCB Bank Limited has a solid foundation of over 50 years in Pakistan, with a network of over
1000 branches, over 850 of which are Automated Branches, over 450 MCB ATMs in 41 cities
nation wide and a network of over 12 banks on the MNET ATM Switch. MCB's operations
continued to be streamlined with focus on rationalization of expenses, re-alignment of backend processing to increase productivity, enhancement of customer service standards, process
efficiency and controls. The Bank has taken the lead in introducing the innovative concept of
centralizing Trade Services in the country by providing centralized foreign trade services to
branches with a view to improve efficiency, expertise and reduce delivery cost.

During my internship in MCB, I worked in All departments and I successfully

completed all the task/duties that were assigned to me.
During the course of internship, I learned about different functions performed by
Finance Department as a whole. I also learned banks correspondence with their employees
and within branches. I learned about documentation requirements and record keeping
for different activities and processes, especially the documentation requirement for different
kinds of activities.

This Internship report report consist of the following Chapters

Chapter I give the introduction of the report. It incorporates background, purpose,
scope, and methodology of the study.
Chapter II includes background and history of banking in Pakistan, background of MCB
functions.
Chapter III consists of general banking, services and products, Islamic banking
products, banking operations of MCB AMC branch
Chapter IV. It consists of SWOT analysis and Financial analysis.
Chapter V: This chapter consists of recommendations and implementations plan.