Jennifer Adams - Burkett

9822 Thrush Lane

Conroe, TX 77385
936-444-8524
http://www.linkedin.com/in/jburkettlgmr
jburkett@legacygmr.com

Professional Summary
Highly personable professional with ten plus years experience in Management, Customer Service, and Vendor
Relations.

Strong, reliant leader who works well within a team oriented business.

Dynamic and analytical problem solver.

Expressive speaker with highly effective communication skills across all levels of business.

Demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased business.

Secured annual company award for High Achievement in Business Performance, Personal Conduct, and Team
Spirit.

Proficient with Microsoft Office System (Including Microsoft Word, Excel, Power Point, and Outlook).

Work Experience

Spherion Staffing – Hewitt & Associates (August 2009 – Present)

CSA – Benefits Specialist
Assisting various clients with selecting and processing Health and Welfare benefits during annual
enrollment.

Speedmark Information Services

Project Manager /Operations Manager (August 2002 – December 2008)

Successfully managed a staff of 15, which included 12 Project Coordinators, Department

Supervisor, Training Coordinator, and Operations Coordinator.
Responsible for planning the work force and collection of 28 to 30 different Client Programs which
involved 15 to 30 thousand surveys on a monthly basis.
Attend and Held weekly meetings to update Senior Management.
Compiled detailed status reports on a daily, weekly, monthly and quarterly basis for all Client
programs.
Assist all staff with prioritizing needs to ensure that Contractual obligations to all clients were met
while maintaining the department momentum.
Maintained contractor costs on all projects to ensure yearly budget was not exceeded.
Assisted in the development of and implementation of Web training for contractors.
Designed and implemented various tools to improve department efficiencies.
Handled all web postings to recruit Independent Contractor’s. Responsible for assessing the needs of
the client, communicating all requests to proper departments, and handling all inquiries while
maintaining a mutually beneficial relationship.
Instrumental in improving client relations through suggestion, development, and implementation of all
procedures.
Collaborated with VP of Operations to create strategic plans to enhance collection efficiencies and
partnered with Quality Assurance personnel to guard against reporting errors.
Proven track record of accurately completing research, reporting, and information management.
Client Services / Project Coordinator (August 2000 – August 2002)

Investigated and resolved customer concerns in collaboration with respective agency and other
departments.

Selected to act as ambassador for various workshops and conventions.

Demonstrated capacity to provide comprehensive support to Client Services Manager.
Liaison for Owner Operators and Managers of third largest client.
Maintained historical log of all client inquires and communications.
Responsible for recruiting and monitoring all IC’s to conduct a multitude of jobs with strict deadlines.
Managed all client specific criteria within all project scopes.
Provided training to all contractors to ensure the quality of reports.

Sunterra Resorts
Marketing Director (1997 – 2000)

Maintained all outside vendor relations and managed approximately 15 team members.

Liaison for nine outside Vendors.

Managed Front Office, Data Entry, Gifting, and Child Care departments.
Collaborated with Sales Director to provide a consistent flow of potential buyers.
Successfully executed and planned all marketing programs and Trade Shows.
Managed Box Program and recruited Trade Show Contractors.
Manifested Incentive gifts program and handled all inventory control.

Education

Conroe High School 1989 – 1992

Montgomery County Community College 1997 – 1998

* Personal and Professional References are available upon request.