Reports submitted by the

distribution licensees as
required under section 59(1)
of the Electricity Act, 2003
for the financial year 2014-15

FD-415A, Poura Bhawan, 3rd Floor, Sector-III

Bidhannagar, Kolkata 700 106

WEST

BENGAL

ELECTRICITY

REGULATORY COMMISSION

Reports submitted by the distribution licensees as required under section 59(1) of the
Electricity Act, 2003 and the Regulations on Standard of Performances of the Licensees
framed and published by West Bengal Electricity Regulatory Commission as required in
terms of Section 59 (2) of the Electricity Act, 2003.

CONTENTS
Sl. No.

Description

Pages

1.

Index

2.

Reports of West Bengal State Electricity Distribution Company Limited (WBSEDCL)

3.

Reports of CESC Limited (CESC Ltd.)

4.

Reports of the Durgapur Projects Limited (DPL)

5.

Reports of DPSC Limited (DPSC L)

6.

Reports of Damodar Valley Corporation (DVC)

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003
Name of the Distribution licensee

West Bengal State Electricity Distribution Company Limited

Full Office address (HQ) of

: Vidyut Bhavan, Block DJ, Sector II, Bidhannagar,
Licensee
Kolkata 700 091
ANNUAL REPORT FOR THE FINANCIAL YEAR 2014-15 ENDING ON 31.03.2015 (01.04.2014 TO 31.03.2015)
I. Number and Type of the consumer complaints received, attended and compensation paid (if any):
Sl.
No.

Types of complaints

1.

9.

New connections where

distribution mains already exist
New connections where
extension of distribution mains
was required
New connections where
commissioning of a new
substation was required
Extension of load
Unplanned interruptions
Voltage related complaints
Meter related complaints
Modifications to the existing
connections
Others

II
1.

Interruptions in power supply: No. of instances of interruptions in power supply (01.04.2014 to 31.03.2015)

2.

Total duration in feeder hours of interruptions in power supply (From 01.04.2014 to

31.03.2015)

2.

3.

4.
5.
6.
7.
8.

Number of
complaints
received

Whether
attended

2240

2149

291

266

30886

29384

2351
04
78
96005

2220
04
61
89027

12

09

44291

43798

Number of
cases where
compensation
was payable

Number of cases
where
compensation
was paid

Total amount
(in Rs.) of the
compensation paid

81

01

88500

LT Network11 KV
HT Network33 KV
LT Network 11 KV
HT Network 33 KV

524394
33438
49518.97
5069.97

Sd/(Malay Palit, Chief Engineer-CRM Cell)

Customer Relation Management Cell, WBSEDCL
2

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003
Name of the Distribution Licencee
Full Office address (HQ) of the Licencee

:
:

CESC Ltd.
CESC House, 1, Chowringhee Square, Kolkata 700 001

ANNUAL REPORT FOR THE FINANCIAL YEAR 2014-15 ENDING ON 31.03.2015 (01.04.2014 TO 31.03.2015)
I. Number and Type of the consumer complaints received , attended and compensation paid: Sl.
Types of complaints
Number of
Number of cases
Total amount
Number of
Whether
No
cases where
where
(in Rs.) of the
complaints
attended
compensation
compensation
was
compensation
received
was payable

1.
2.

3.
4.

New connections where

distribution mains already exist
New connections where
extension of distribution mains
was required
New connections where
commissioning of a new
substation was required
Extension of load

paid

paid

414

Yes

__

__

__

59

Yes

__

__

__

10

Yes

__

__

__

58

Yes

__

__

__

__

__

__

__

__

__

__
__

5.

Unplanned interruptions
(approx)

3790

Yes

6.

Voltage related complaints

765

Yes

7.

Meter related complaints

523

Yes

8.

Modifications to the existing

connections

57

Yes

__

__

9.

Others

737

Yes

__

__

__
__

II. Planned interruptions in power supply: 1. No. of instances of planned interruptions in power supply in 2. Total duration in hours of planned interruptions in power supply in -

__

LT network 52780
HT network - 786
LT network 105560
HT network 915

EXPLANATORY NOTE
1. LT Network In 182 areas of Licensed Area overhead maintenance work was taken up. In the interest of our consumers the work was phased
out over 290 days so as to cause minimum inconvenience to them. The average interruption time was 2 hours per day. The total duration of
planned interruption was 105560 hours.
2. HT Network There were 786 instances of planned interruption and the total duration of such interruption was 915 hours.
3. In addition to the figures in item 5, there are LT fuse cases, which are generally caused by drawal of loads higher than applied for.
Sd/-

(Amitava Shome)

General Manager, Customer Relations, CESC Ltd., CESC House

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003
Name of the Distribution Licencee
Full Office address (HQ) of the Licencee

:
:

The Durgapur Projects Ltd

New Administrative Building, Durgapur 713201, Dist Burdwan, West Bengal

ANNUAL REPORT FOR THE FINANCIAL YEAR 2014-15 ENDING ON 31.03.2015 (01.04.2014 TO 31.03.2015)
I. Number and Type of the consumer complaints received, attended and compensation paid (if any)
Sl.
No

Types of complaints

1.

New connections where

distribution mains already exist
New connections where
extension of distribution mains
was required
New connections where
commissioning of a new
substation was required
Extension of load

2.

3.

4.
5.

Voltage related complaints

7.

Meter related complaints

8.

Modifications to the existing

connections
Others

II

1.
2.

Whether attended

Number of cases
where
compensation
was payable

Number of
cases where
compensation
was paid

Total amount
(in Rs.)
of the
compensation paid

05

05

Nil

Nil

Nil

06

06

Nil

Nil

Nil

17

17

Nil

Nil

Nil

06

06

Nil

Nil

Nil

03

03

Nil

Nil

Nil

05

05

Nil

Nil

Nil

1015

811

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Unplanned interruptions

6.

9.

Number of complaints
received

Nil

Planned interruptions in power supply: -

No. of instances of planned interruptions in power supply in:

LT network
HT network
Total duration in hours of planned interruptions in power supply in LT network
HT network

386 Nos.
359 Nos.
551.19 hrs.
491.49 hrs.

Sd/Senior Manager, DPL

4

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003

Name of the Distribution Licencee

Full Office address (HQ) of the Licencee

:
:

DPSC Ltd
"Centre for Excellence" Plot No. X-1, 2 & 3, Block EP,
Sector - V, Salt Lake City, Kolkata - 700 091

ANNUAL REPORT FOR THE FINANCIAL YEAR 2014-15 ENDING ON 31.03.2015 (01.04.2014 TO 31.03.2015)
I. Number and Type of the consumer complaints received, attended and compensation paid (if any)
Sl.
No.

Types of complaints

1.

New connections where

distribution mains already exist
New connections where extension
of distribution mains was required

2.
3.

4.
5.

New connections where

commissioning of a new
substation was required
Extension of load
Unplanned interruptions

6.
7.

Voltage relate d complaints

Meter related complaints

8.

Modifications to the existing

connections
Others
Complain Received at GRO

9.
10.

Number of
complaints
received

Whether
attended

Number of cases
where
compensation was
payable

Number of cases
where
compensation
was paid

Nil

NA

Nil

NA

Nil

NA

Nil
Nil

NA
NA

Nil
02

Total amount
(in Rs.)
of the compensation
paid

NA
YES

NIL

NIL

Nil

NA

Nil
Nil

NA
NA

II Planned interruptions in power supply: 1. No. of instances of planned interruptions in power supply in
LT networkHT network2. Total duration in hours of planned interruptions in power supply in
LT NetworkHT network-

NIL

Nil
2427
Nil
1657.26 hrs.

Sd/
Debasis Sarkar, Vice President (Technical)
5

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003
Name of the Distribution Licensee
Full Office address (HQ) of the Licensee

:
:

Damodar Valley Corporation (DVC)

DVC Towers, VIP Road, Kolkata 700 054

ANNUAL REPORT FOR THE FINANCIAL YEAR 2014-15 ENDING ON 31.03.2015 (01.04.2014 TO 31.03.2015)
I. Number and Type of the consumer complaints received , attended and compensation paid (if any): Sl.
Types of complaints
Number of
Number of cases
Total amount
Number of
Whether
No
cases where
where
(in Rs.) of the
complaints
attended
compensation
compensation
was
compensation
received
was payable

1.
2.

3.

4.
5.
6.
7.
8.
9.

New connections where

distribution mains already exist
New connections where
extension of distribution mains
was required
New connections where
commissioning of a new
substation was required
* Extension of load

paid

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

** Unplanned interruptions

NIL

Voltage related complaints

15

Yes

NIL

NIL

01

Yes

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

NIL

Meter related complaints

Modifications to the existing
connections

NIL

Others

NIL

NIL
NIL

II. Planned interruptions in power supply: 1. No. of instances of planned interruptions in power supply in 2. Total duration in hours of planned interruptions in power supply in

paid

LT network
HT network (33 KV and above) LT network
HT network - (33 KV and above) -

NIL
NIL

NA
657 (131-OFF-TAKE Points)
NA
2505(131-OFF-TAKE Points)

NOTE
* Excludes extension/enhancement of load been held up due to augmentation of present transformer / line capacity at some S/s.
** Meant for interruption (excludes load-shedding) due to break-down in the Lines, switch-gears etc.
Sd/Chief Engineer (Comml.) Comml. Dept, DVC, Kolkata 700 054

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003