Integrity Matters

Integrated Whistle blower Platform with Ethics Helpline & Case Management

Psychometric
Assessments

Payroll &
Compliance

Training Modules
& Workshops

800 Customers
30 Lac Assessments

2,500 Customers
5 Lac Employee Records

1 Lac Training Delivery

Hours

360 Degree
Feedback

HR
Surveys

90,000 Employees
Covered

100 Clients
50,000 Feedbacks

Employee
Engagement

Training Games &

Activities

70 Ready to Use Kits

120 Customers
25,000 Trainees

HR Solutions For Every HR Circumstance

HRMS &
HRIS

300 Customers
4 Lac Employee Records

Background
Verification

225 Customers
8 Lac Verifications

Performance
Management

Applicant Tracking
System

16,000 Appraisals

Prevention of
Sexual Harassment

16,000 Employee
Modules

2500 Happy Recruiters

Exit
Interviews

Leadership
Coaching

HR
Outsourcing

1.75 lac Exit Interviews

2000 Hours of Interaction

8000 Contract Employees

Something fishy is
going on . Should I
report it? Will I be
harassed if I do so?

Make your Whistleblower

policy work

Integrity Matters Ethics Helpline &

Case Management

Helps you

Sec ure, efficient and confidential system for

internal whistleblowing

Encourage employees to report all suspicious

incidents

Multiple confidential channels Web, Phone,

Email, Fax, Post

Receive timely alerts ; deal with incidents

internally as you deem fit

Single, secure incident repository

Detect risks that wont be learned of any other

way

Web application for management of issues

Fix vulnerabilities in internal controls
Two -way communication with anonymous
reporters
Real -tim e trend -analysis, based on the regular
data generated from the help line

Comply with the New Companies Act 2013 and

SEBI Corporate Governance Code mandating a
Vigil Mechanism
Have a solution that pays for itself - often for
years - by detecting early and avoiding what
could otherwise be expensive losses

How does ethics reporting

work?
A reporter calls on Integrity Matters
toll -free phone line and chooses
his/her preferred language

Reporter calls the toll -free number

again
Reporter provides unique report
key and receives management
response and case status .
Responds to follow -up questions
The reporter may provide
additional information /
documents at any time
Client nominee classifies the report;
assigns status, pr iority and
investigator based on nature of
compliant

Reporter describes the potential or

actual wrongdoing to a specialist

Step 4

Step 1

Step 3

Step 2

Reporter receives a unique report

number and may send supporting
evidence via e -mail, fax or post

Integrity Matters transcribes and

into written
translates the recording
report and attaches evidence (if any)
Report is entered into Integrity
Matters Case Management System

Case investigator formulates and

sends a management response to
the complaint with a confirmation
and asks for further information, if
any, via the Case Management
System

Designated client nominee/s

alerted via e -mail

Note:
- Similar process is followed for

reports made via other channels

like web, email, fax and post etc.

- Integrity Matters does not capture IP address or store web cookies to further protect reporter confidentiality

Advantages of Integrity Matters:

Availability of professionally developed and managed services
Guaranteed confidentiality and desired anonymity builds trust
Supports positive perception of your organization 's commitment
High availability (40% reports are made outside business hours)
External provider helps establish the programs independence and credibility
Flexibility in the choice of reporting channels and multilingual capabilities
Easily extended to your external stakeholders like vendors, business partners etc.
Incorporation of global best practices

is

Case Study: Lupin Ltd.

Client situation

Lupin Ltd. , Indias fourth largest

pharmaceutical company, wanted to
strengthen its whistleblower mechanism by
offering confidential and independent
reporting channels to its 15,000 strong
workforce in India
Although Lupin had a strong
Ombudsperson process for ethics
reporting , leadership wanted to integrate
all confidential reporting channels with a
centralized Case Management System to
aid the Ombudsperson Committee
Existing mechanism did not allow for a
single repository of all case data, real-time
trend analysis and two -way communication
with anonymous reporters

Key impacts achieved

Strongly re-enforced management

commitment to an ethical workplace
Employees are encouraged to speak -up and
raise their concerns without fear of retaliation
With timely alerts to potential wrongdoing,
senior management is able to deal with
incidents internally and protect employees,
business interests and reputation

Integrity Matters Services In -Scope

Provide Lupin employees with safe,

confidential and anonymous
channels for
reporting wrongdoing and accessing
employee PLEDGE
Ethics reporting i ntegrated with a
sophisticated case management system
to aid senior management , including two way follow -up communication with
anonymous reporters
Data Analysis and Management Reporting
modules in -built into the Case
Management System to indicate any
trends, patterns or areas of concern

Spe ed up the response time of the

Ombudsperson committee and helped close
the communication loop with reporters
Helped set up a process for remediation and
frame policies preventing vulnerabili ties in
internal controls

Advantage Niojak HR Mall

Indias Largest HR Services Aggregator, offering HR Solutions
that cover every HR circumstance
Indias First HR E-Commerce Portal, a One-Stop-Shop for all HR
needs
Over 3000 Corporate HR Departments use the HR Services
offered by Niojak HR Mall
Brought to you by a team of 400 HR & Ecommerce
professionals, the Niojak HR Mall has been built to empower
Organisations with the best in class People Solutions
A range of Smart HR Tools, State-of-the-Art HR Solutions
and HR Services that cover every HR circumstance.

Corporate Office:
E-619, Floral Deck Plaza, 22nd Road, MIDC, Andheri East, Mumbai 400093
Tel: +91 22 4227 1300 Email ID: support@niojak.com Website: www.niojak.com
CIN: U72900TN2012PTC087542