Electrical Distribution Field Services

Discover our field services to give you

peace of mind throughout your
installations lifecycle
Dimitri DUCHAUX
Technical Institute Operation Manager

Bogota, 6th of June 3013

Agenda

Service Global ID Card

Why to attach a big importance to services?
Energy & Power Field Services

ED Field Services - Global ID Card

General Information
Headcount: < 3000 (240 centers in 72 countries)

EMEA: 124 Services Centers in 47 countries

AMERICAS: 79 Services Centers in 11 countries
ASIA: 47 Services Centers in 14 countries

Legacy Brands (17)

Merlin Gerin
Areva
EIB
Square D
AEG
Yorkshire
France Transfo
Gec Alsthom
Federal Pioneer
Federal Pacific
GEC
Magrini
Mesa
Sprecher & Schuh
Nulec
Alstom
PMI

Capability to Satisfy global customer needs with local Services

resources (more than 80% of times)

Able to Leverage regional or global resources to address highly expertise
Services not available locally or undeserved geographies.
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Agenda

Service Global ID Card

Why to attach a big importance to services?

Energy & Power Field Services
Capabilities in Colombia

Services, An added-value for customers

Customers needs evolve more and more towards:

CAPEX Savings

OPEX Savings

More turnkey solutions

Need of

trusted advisors and strong partners

Real demand to collaborate with a strong

services partner
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Services, An added-value for customers

Present during the 7 phases of an equipment lifecycle
Total Cost of Ownership (TCO) during the 7 phases

CAPEX

Phase 1

Phase 2

OPEX

Phase 3

Phase 4

Phase 5

Phase 6

Phase 7

Importance to take in account the TCO

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Your site is alive,

your Electrical Distribution installation too !
Environnemental modifications
Modification of your buildings
Modification of your quipments
Modification of your teams

Ageing
Stress of the equipment (Overload, lack of maintenance, )
Shutdown
Specific solicitation
Unknown phnomna

Your installation need a specific attention to keep its performance !

Agenda

Service Global ID Card

Why services become more important?

Energy
Energy & Power Field Services

Field Services
Bring your peace of mind all over the
lifecycle of the installation

Energy & Power Electrical Distribution

Field Services Offers

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Erection & Commissioning

Expertise to start-up technically
MV/LV electrical distribution
networks:
On-site Schneider Electric field
services engineer
On-site testing & commissioning
procedures
On-site testing & commissioning
tools
Engineering expertise (protection
settings, discrimination studies, etc)
Diagnosis of existing legacy
electrical distribution installation on
request

Customer Benefits:
Reduce risks of delayed due to
incorrect settings, installation errors,
etc.
Reduce risks of premature failure
through undetected installation
settings or errors
Set-up on-site recommendations to
operation and maintenance staff
Get traceability of Schneider Electric
interventions

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On-demand maintenance
Repair or/and maintenance by
Schneider Electric
On-site Schneider Electric field
services engineer with testing
procedures and tools
Engineering expertise (protection
settings, discrimination studies, etc)
On-site Schneider Electric field
services engineer

Customer Benefits:
Reduce down-time and restart time
Ensure safety compliance
Set up maintenance best practices
Get traceability of Schneider
Electric interventions

Diagnosis
Engineering expertise
Schneider Electric database
Return of field experiences

Spare Parts
Original Manufacturer design
Recommendation of stock

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Modernisation: ECOFIT
Retrofit, retrofill, replacement of
aging equipment:
MV or LV circuit-breakers,
protection relays, etc

Switchboards enhanced in a
cost-effective way,
In compliance with the latest
regulations and technology.

Customer Benefits:
Prolong your switchgears lifetime
by more than 50%.
Enhance availability and
operational reliability by reducing
circuit-breaker failure, therefore
production loss.
Optimize service and
infrastructure costs by 30 to 70%.
Maintain compliance with evolving
industry standards and legislation.
Ensure the safety of operators
and surrounding equipment
Get access to Energy
Management with new relays

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Modernisation: ECOFIT

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End-of-Life: EOL
SF6 recovering and recycling
A seamless turnkey solution for a
recovery offer, fully conform to
regulations
SF6 recovery certification and
excellent risk control
Recycling of the medium-voltage
equipment (not limited to SEs one)

Customer Benefits:
Help to become fully
environmentally compliant
Give traceability with destruction
certificate
Give absolute peace of mind
Green image

Originated from Schneider

Electrics concern for
environmental issues

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Installation assessment:
MP4 consulting
A site-wide electrical installation
assessment to define an
improvement and risk
management program.
MP4 Deliverables consist in 4
improvement plans including critical
safety issues:

Customer Benefits:
Prediction of failures and actions
before they happen
Improve installation safety,
reliability, availability and quality
Build a roadmap for maintenance
and modernization
Prioritize electrical investments to
optimize CAPEX

MP4 allows to:

Increase the reliability of Electrical
Installation
Increase the Safety of people and
equipments

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With the time

Reliability

The Reliability decrease

Human risk
Evolution des normes, dgradation des scurits

Risk for your equipments

Original Level

Desttruction of your equipments of distribution or

production

Economical Risks

Today Level

Production losses

t1

Time

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To get back to the initial level and maintain it

Reliability

To get the original level of reliability

Original Level
Plan of
Maintenance

t1

t2

t3

Time

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To answer to my new expectations

Reliability

Conform to my expected
Reliability

My present need

Plan of Modernisation
Original Level
Plan of
Maintenance

t1

t2

t3

t4

Time

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A monitoring Plan to monitore and anticipate

Reliability

Conform to my
expectation
My need
Monitoring Plan
Plan of Modernisation
Original Level
Plan of
Maintenance

Management Plan

t1

t2

t3

t4

Time

Improve plant performance plan

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Installation assessment:
technical studies
Electromagnetic compatibility
System dependability
Analysis of electrical networks
Short circuit assessment
Power flow calculations
Protection analysis

Customer Benefits:
Answer to a technical question
Better manage Electrical
Distribution installation
Reduce risks of premature failure
Set-up on-site recommendations to
operation and maintenance staff
Get traceability of Schneider
Electric interventions

Stability analysis
Reliability analysis
Others on request

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Installation assessment:
arc flash analysis
Ensures NFPA 70E compliance
and enhances worker safety and
facility reliability by identifying
arc flash incident energy levels,
and personal protective
equipment (PPE) requirements
Flash Protection Boundary
Incident Energy Value
Hazard/Risk Category
Appropriate Personal Protective
Equipment (PPE)
Low cost arc flash reduction
methods
Optional onsite electrical safety
training

Customer Benefits:
Presented in a clear, easy to
understand format
Provide PPE recommendations
and equipment labelling
Report of findings and
recommendations
Update single-lines and
documentation to operate and
maintain

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Services Agreements
Predict contract packages
Preventive and Predictive
maintenance by Schneider Electric
24/7 Hotline with expert assistance
Emergency On-Site Intervention

Customer Benefits:
Maximize uptime with peace of
mind
Optimize your asset management
Control your maintenance budget
Ensure safety and compliance with
regulation

Emergency Spare Parts Delivery

Costs for Emergency and Spare
Parts can be included
Asset on line on request

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Agenda

Service Global ID Card

Why to attach a big importance to services?
Energy & Power Field Services

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Make the most of your energy