AMY E.

STEWART
astewart1031@gmail.com 770-243-0440 https://www.linkedin.com/in/amystewart2
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MBA WITH 15 YEARS OPERATIONS & PROJECT MANAGEMENT EXPERIENCE

Process Improvement and Operations Management professional with experience across a variety of
industries. Expert hands-on leader known for focused approach, dedication to limiting risk, and
establishing creative strategies for optimizing internal operations, financial returns, and output.
Proven ability to manage multiple responsibilities concurrently while meeting challenging deadlines.
Adept at building rapport with internal/external customers and motivating teams; empathetic
communicator. Record of success in achieving/exceeding objectives; at ease in fast-paced
environments. Military background (as a dependent); comfortable working and interacting with
different cultures. Areas of knowledge and expertise include:
Operations Management
Decision Making & Negotiation Skills
Business Data Management & Analysis
Management of Business Processes

Financial Management
Organizational Behavior
Supply Chain Management
Leadership and Mentoring

Strategic Management
Risk Management
Process Improvement
Project Management

EXPERIENCE
McMaster-Carr Supply Company, Atlanta, GA
2014 - 2015
Business Operations Specialist
Managed/coached/mentored staff of 25 in fast-paced multi-shift e-commerce inbound/outbound
client support role, including discipline, performance reviews, training, and morale boosting.
Exceeded strict time service and quota goals and KPIs; exercised independent judgment to handle
concerns expediently; handled escalated issues. Capacity management; improved efficiencies.
Handled 1,500 daily requests representing 10,000 orders and $500,000.
Reduced average per-person handle time by 14% by implementing instructional guidelines to
assist employees during live customer requests.
Increased daily unit productivity by 15% by redistributing workflow.
Decreased customer wait-time by 20% over a four-week period by restructuring staffing to
accommodate peaks in volume.
Nashville State Community College, Nashville, TN
2008 - 2014
Title III Project Director
Project Director of five-year, $1.4M, federal grant to improve student retention. Served as chair of
two committees; responsible for entire project lifecycle. Hired and supervised three grant positions,
including discipline, performance reviews, training, and expense reports. Scheduled and/or led
campus-wide conferences, trainings, and presentations both on- and off-site; handled all logistics;
motivated 250 faculty and 10,000 students across six campus sites; created advising training
manual; assisted with creation of advising website.
Ensured all 250 faculty members and key staff members received supplemental training
under grant objective plan, to allow them to better connect with their students.
Increased student retention by 9.64% in four years, which exceeded goal of 8%, by
communicating with students to determine their needs.
Closed project with $20,000 surplus due to careful spending and price negotiations.

AMY E. STEWART

astewart1031@gmail.com

770-243-0440

-2-

Stallings Search Services, Nashville, TN

2006 - 2008
Operations Director, Criminal Division
Served as subject matter expert to launch background-check division. Developed relationships with
county offices and clients; prospected for and negotiated pricing with vendors. Sole responsibility for
account management, vendor assessment, quality assurance, financial reporting, meeting time
service goals and KPIs, problem resolution; adhered to FCRA; safeguarded proprietary information.
Created informational directory of clients, vendors, services, and county offices.
Grew division from zero to 30 clients in first year by showing them the value of our services.
Added approximately $60,000 revenue in first year through selling and upselling.
Kroll Background America, Nashville, TN
2002 - 2007
Operations Supervisor
Managed/coached/mentored staff of 30 plus two team leaders in fast-paced multi-shift data entry of
background checks, including interviewing, hiring, discipline, performance reviews, payroll, and
morale boosting. Conducted regular team meetings, trainings, and presentations. Capacity
management; vendor assessment; prioritized work/clients; handled escalated issues. Adhered to
FCRA; safeguarded proprietary information. Created team cohesion and exceeded KPIs while
processing 3,000 daily records.
Increased daily unit productivity by approximately 50% by establishing quotas and holding
team accountable as well as using positive reinforcement.
Reduced error rates to near zero by creating second-level quality assurance team to verify
accuracy before sending reports to clients.
Reduced turnaround time from 10+ days to two days despite overall volume tripling, by
restructuring workflow into the department.

EDUCATION
M.B.A. General Business
Nashville, TN

Belmont University

B.S. Business Management (Minor: Computer Science)

Tuscaloosa, AL

The University of Alabama

A.S. Business Management

Enterprise, AL
Presidents List
Secretary/Treasurer of Phi Theta Kappa Honor Society

Enterprise State Junior College