local service - global strength

Celebrating
ars of Service
10 Ye
1997-2007

Solutions Catalogue
 Introduction
Computer Troubleshooters: Your trusted IT advisor

Why trust Computer Troubleshooters for your IT advice and support?

 We are New Zealand’s largest IT services franchise network, your local friendly branch is just one
of 30 locations New Zealand Wide and almost 500 World wide across 28 Countries.

 We operate as one team supporting one another and one another’s customers.

 Over 10 years experience in supporting small business and home offices with professional, reliable
and value driven solutions.

 As a global and New Zealand leader in IT each local Computer Troubleshooter has access to tools,
training and special vendor programs to ensure that you get the best solution tailored to your
needs.

This catalogue highlights the benefits of some of our most popular small business technology
solutions in partnership with some of the World’s largest IT brands.

We have chosen our technology partners carefully based on their quality of service but we have no
exclusive use arrangements. If you choose not to use our preferred supplier, we are free to supply any
service or product that you require.

At Computer Troubleshooters our aim is to become your “Trusted IT Advisor”, supporting your
business for all its technology needs and delivering on our brand promise of “Technology Solved”.

For more information or to schedule a consultation on which solutions may be right for your business,
call your local Computer Troubleshooter anytime.

To find your local Computer Troubleshooters

Call 0800 728 768 or 0800 PC TROUBLE
Visit www.comptroub.co.nz

The best way to pay for technology

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Service on Demand
Does your business need reactive support?

Keeping your business in business is our business. Service on demand is our most flexible service
offering, simply call us whenever you need us for services such as:

 New equipment - Sales and installation.

 Hardware - Installations, setups, repairs, routine maintenance and tune-ups.

 Software - Licensing, installation, upgrades and troubleshooting.

 Networks - Fixed and wireless, installation, support and troubleshooting.

 Server networks - Design, installation, support and maintenance.

 Email and internet - Setup, assistance and spam protection.

 Security - Internet (virus/spyware/trojans/malware) protection and removal.

 Data protection - Backups and data recovery.

 Web - Website Design and hosting.

 Mobile email - Windows mobile and Blackberry setups and maintenance.

On demand services are available to small business and home office customers without a service
contract at an hourly rate (or fixed-fee pricing for carry-in and some special services).

We recommend to optimise your businesses IT network performance that you form an ongoing
relationship with your local Computer Troubleshooter, effectively making them your IT department.

Having a Computer Troubleshooter as your dedicated IT support encourages a proactive IT

management approach for planning and preventative maintenance, rather than a disaster recovery
scenario which can mean disruption to your business and risk of significant financial loss.
 Backup & Disaster Recovery
Is your business and IT data protected?

Business information is often one of a business’ main assets, yet the risk of data loss through a
catastrophic incident, corruption or theft may threaten the ability of your business to survive.

It’s something that no business owner wants to think about. What would happen if tomorrow all your
information was gone? All of your client records, emails, financial records, documents, artwork and
HR files totally destroyed, gone? History tells us that almost half (43%) of all businesses who suffer a
catastrophic data loss will never reopen and even more will be out of business within a year.

Small businesses are among the most vulnerable because too-often they lack full-time IT support,
which means backups may not be running, or may not be backing up all of your critical files.

Fortunately Computer Troubleshooters has easy Backup and Disaster Recovery (BDR) solutions
ranging from simple, low-cost online backup options up to our fully managed BDR solution.

 On-site scheduled backup – Data backup to a local storage device at scheduled intervals.

 Near-real-time backup – Data backup to a local BDR server device. In the event of a server failure
the BDR device is able to be mounted on the network, enabling your users to carry on working
whilst your server is being recovered.

 Server backup - Simultaneous backup for 1 to 20 local Windows servers.

 Secure offsite remote storage – All backup images are securely transmitted to remote servers for
maximum safety and protection from localised catastrophic disasters.

 Data restoration – Local restoration from the on-site BDR server or backup file is generally quick
and relatively painless if the correct procedures have been followed.

 Managed backup – The ultimate BDR solution is monitored 24/7 by our network operations center,
and in the case of any problems or issues the local Troubleshooter is immediately alerted.

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 Internet Security & Protection
Is your business actively managing internet threats?

Anti-virus software is no longer enough. Every business needs a Security Strategy to protect their
valuable information and integrity of their computer systems. Computer Troubleshooters can design
a solution based specifically on your businesses requirements.

A recent survey revealed while 76% of users thought they had internet protection only 42% actually did!

Increasingly business customers are also focused on employee productivity with the rise of social
networking sites, instant messaging and gaming. Internet bandwidth management has become
increasingly important as data transfers of music and movies grow exponentially, with business
expected to carry the cost of employee downloads. If you have an escalating internet bill this may be
why. This is when you need a Trusted IT Advisor to find a solution.

Solutions available to some of these security problems include:

 Firewalls – Either a hardware or internet based firewall is the first line of defence around your
network to prevent others accessing your network.

 Malware protection – Today’s security software must include protection against viruses, spyware
and malware. It is essential that this software is managed, updated and functioning properly.

 Content filtering – Block internet site types or the times they can be accessed and apply restrictions
to individual staff members.

 Internet bandwidth management – Profiles can be set to prevent applications (such as iTunes)
being loaded on machines and individual usage can be tracked to websites accessed and
bandwidth used.

 Spam protection – Capture and destroy unsolicited email (spam) before it reaches your computer.

 Virtual private networks (VPN) – Allow secure access to your computer network from any location.

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or talk to your Computer Toubleshooter.
Networking & Systems
Are you looking to upgrade your IT or network?

Purchasing new computers and hardware is easy, every retailer will sell you whatever they have in
stock or on special. How do you know what is best for your business? At Computer Troubleshooters our
business is managing IT networks and ongoing computer performance, we don’t derive the majority
of our income from hardware sales. We can help design the right specifications for your needs on a
holistic basis. If you purchase the hardware we will integrate it into your network.

Too often we are brought in after the event to help setup and integrate hardware that is inappropriate
or incompatible with the existing IT network. We see prevention as far better than cure.

In putting together a network solution, upgrade or a simple hardware addition we can help in
recommending the solution, quote on purchasing (if required) and integrating. This includes migrating
data from an old computer/server to new hardware.

 Wireless routers – The quick and inexpensive alternative to fixed wire networks.
 Firewalls – Hardware based firewalls offering protection, flexibility and management.
 Switches – For the efficient transfer of information between multiple computers.
 Desktop computers – Customised to your specific requirements, applications and business plans.
 Desktop monitors – Energy efficient space saving flat screen monitors are available in many sizes.
 Laptop computers – Laptop specifications vary incredibly and need to take applications and storage
requirement into account.
 Servers – As your business grows a server can provide access to email, calendaring, centralised file
sharing, back ups and even remote secure access.
 Storage devices – Onsite external storage devices provide fast retrieval of recently deleted and
archived files.
 Printers – Printer specifications vary considerably on networking capabilities, paper handling
speeds and toner costs. We can recommend a solution that takes into account business needs as
well as both upfront and ongoing costs.
 Security for your business
Three products to keep your business data safe
24/7
TECHNICAL
SUPPORT

160

150

140 Ready
eaadyN
NAS
AS PPro
sss
Wireless
130 ProSecure STM l
ler
Con ller
tro

120

Enterprise-strength Web & Email security for the SMB
NETGEAR® ProSecure™ STM
Best-of-breed security solutions to proactively protect
against Web and Email-based threats in a single appliance
– without impacting network productivity.
Store and Protect your Data Centrally control your Wireless Network
NETGEAR ReadyNAS NETGEAR ProSafe Wireless Controller
The ReadyNAS is a new class of NAS designed to meet The NETGEAR ProSafe Smart Wireless Controller is a
the requirements of increasingly energy efficient computing full-featured wireless controller that enables you to centrally
environments. plan, manage, secure and monitor your wireless network.

www.netgear.com.au
www.netgear.co.nz

NG291_BUSINESS_TROUBLESHOOTERS (FA).indd 1 7/4/09 5:29:45 PM


Are you risking
your business data?
Would your business suffer if vital files were accidentally deleted? How do you ensure your confidential business
data never falls into the wrong hands? When important emails go missing, how quickly can you get them back?
Losing data through equipment failure
or accidental erasure are common issues
faced by business managers around the
world. The risks arising from the creation
and storage of business data are many,
and the penalties associated with improper
data management can be severe.
So how do you equip your business to
effectively manage your vital business data?
Kroll Ontrack introduces Data Management
in a Box – a ‘one stop’ solution to help
you ensure your valuable data is accessible
when needed and properly disposed of
when it is no longer required.
The Data Management in a Box kit consists
of three powerful and easy to use tools.
Copyright © 2010 Kroll Ontrack Inc. All Rights Reserved. All brands and product names are trademarks or registered trademarks of their respective owners.
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Recover deleted files, repair corrupt files and benefit from superior disk
diagnostic tools, all from your desktop.
Permanently and securely erase entire hard drives. Data is unrecoverable
by any means afterwards, and full audit reports are produced.
for Exchange
Recover individual mailbox items including calendar entries and
contacts directly to a production server, or any alternate location.
Ask your Computer Troubleshooters representative how to obtain a 10% discount when purchasing
Data Management in a Box.
For more information, please visit www.krollontrack.com.au, or call or email Kroll Ontrack
on 0508 872 259 and customerservice@ontrackdatarecovery.com.au
Kroll Ontrack. We know data.
Dynamic printers
for every business
Fuji Xerox has a range of business printers that
offer superior quality and performance to meet the
demands of the modern business, ensuring you will
leave a lasting impression.
Call 0800 728 768 or visit www.comptroub.co.nz to
learn how Fuji Xerox printers can make you look good.
 Hardware & Accessory Solutions
Do you need a full technology solution?

As your Trusted IT Advisor we strive to offer a complete IT solution for your business. As such we
have developed additional services based on requests from our business clients. Some of these are
handled locally; others are handled by dedicated and pre-screened specialists around the country.

These services include:

 Leasing - Should your require leasing for new systems and hardware, we have partnered with
Flexirent to ensure you get the most competitive rates.

 Data recovery - When physical damage to hardware has occurred or when traditional methods
are unable to recover data we call in our specialists. The physical device is shipped to a laboratory
for examination.

 Forensic data analysis - Required where electronic records need to be deciphered for legal reasons.
This is a very specific field of analysis and requires legal knowledge to be completed successfully.

 Ink and toner - Don’t pay full retail pricing for your printer ink and toner supplies, many businesses
are unaware they can buy at wholesale rates or use cheaper new compatible cartridges.

 Hardware upgrades - Improve the performance of your computer with component upgrades for a
fraction of the cost of a new computer.

 Accessories - Talk to us about software, speakers, adaptors, cables and many other peripherals and
accessories.

 Power protection - Protect your IT investment against serious electrical and physical damage
caused by lightening and power supply fluctuations (power surges).

 Uninterrupted power supplies - Prevent data corruption or data loss caused by sudden loss of
power with a battery backup system which allows your equipment to shutdown correctly.

The best way to pay for technology

Fle ible Finance Solutions

• Choose Operating Lease and Lease-To-Own finance products with flexible terms
• Flexible payment options, individual agreement or a pre-approved credit facility
• Easy application process and quick turnaround times

Call Flexirent today on 0800 444 827 for a no-obligation quote

or talk to your local Computer Troubleshooters dealer
www.flexirent.co.nz
From Notebooks to Desktops
...and everything inbetween

HP 3000/6000 Desktop range HP ProBook Notebook series HP Monitors

HP Colour InkJet HP Mono and Colour Laser HP Multifunction

Photo and document printing Business Printing Print, copy, scan & fax capabilities

HP ML110 Servers HP MSA 2000 Server

HP Ultimum 960 Tape Drive

Telecommunications
Do you need advice on improving communications?

In a world where communications is constantly evolving, how do you improve your ability to
communicate with your staff, your customers and the outside world? Internet and email access has
changed vastly in the last few years with increased wireless and smartphone usability combined with
massive improvements in data speeds and allowances.
Now that the unbundling of Telecoms copper has become a reality, new services and options are
becoming available and already pricing is becoming more competitive.
Have you reviewed your teleco bills from your current provider in the last 2 years? If you haven’t you
are almost assured you can save significant amounts.
The rise of IP telephony over the last few years now means that what was often an unreliable and
inconsistent experience is now much more main stream and is increasingly feature packed and
affordable.
Access methods and technologies available in New Zealand:
 Wireless 3G - 3G is an increasingly popular internet access method ideal for laptops and those
wishing to access the net from multiple points at fast Broadband speeds.
 ADSL2+ - With possible speeds approaching 20Mbps it is worthwhile checking if it is available in
your locality.
 Fixed line - Increasingly this is being bundled with ADSL2+ to reduce overall costs including calls
to mobiles.
 Blackberry - Proven reliable mobile email, file access and internet access for up to 30 users.
 Smartphones - 3G technology means that a smartphone (eg. iPhone) experience is now similar to
a computer.
 IP telephony - Point to point IP telephony calling is simple and cheap, particularly for overseas calls.
 IP telephone - (Multiple Line) - Up to 50% cheaper than traditional PABX systems with all the features
of a traditional PABX (eg. voicemail, music on hold, follow me, queues, auto routing, conference
calls, intercom and reporting).
B.E.S.T. Program
Is your business technology-reliant?

If IT plays a critical role in your business to the point where you lose business operations or continuity
if your computer or networks fail, you need to consider a more proactive approach to your IT
management to reduce the risk of business losses.

What really happens when your technology lets you down? How much staff time is wasted dealing
with slow computers or system crashes? And if your system crashes, how do you recover your data?
If you don’t know these answers you need a Trusted IT Advisor.

That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading
support plan for small businesses.

 Support and maintenance – We handle any computer, network or server problem (including
Windows, virus and spyware problems) via remote support or on-site.

 Proactive system monitoring - Constant monitoring of your technology’s “Vital statistics” alerting
us to any early warning signs of impending problems.

 Remote access - Secure remote access, enabling our team to see the problem from our office,
allowing us to provide faster diagnosis and resolution times.

 Backup monitoring - We check your backups to ensure your information can be restored safely.

 Security - Shielding your computer networks from internet attack through monitoring of equipment
and security software.

 Helpdesk - Fast, easy access for all your staff to our quality support consultants (using our centralised
network operations centre), anytime they have a computer question or problem.

 Solutions - Recommended technology vendors partner for specialised business and technology
requirements eg. internet, phones and business applications.

 No downtime guarantee (on our trouble-free plan) - We are so confident of the results that our top
best plan carries a money back ‘No Downtime’ guarantee.

Small businesses owners around the World have been raving about our BEST programs, protecting
their mission critical IT networks and reducing the impact of technology problems on their business.

How do we do it?

 As a global franchise we have been able to partner with Kesaya the World’s most proven technology
provider who traditionally have offered this service to large corporate organisations.

 We use this software to manage your network, just like a large company’s IT department - automating
some routine preventative maintenance, with the ability to remotely access your systems to fix
small issues and the functionality to see your networks performance end to end.
B.E.S.T. Program
Is your business ready for proactively managed IT?

If you have decided that your business can’t afford to take IT risk then BEST is a
great solution. The benefits often experienced are:

 We become your IT department.

 Less downtime and frustration.
 Higher staff productivity with less time wasted on computer problems and
d
questions, or in dealing with vendors.
 Problem prevention instead of problem fixing or ‘fire fighting’.
 Predictable expenses for easy budgeting (even server crashes are covered under our flat monthly fee).
 Peace of mind knowing someone is working 24/7 to keep your systems running smoothly and will
respond quickly if emergencies do arise.
 Reduced costs compared to the old-fashioned “pay by the hour” approach.

Depending on how mission critical your IT is in your business, we offer a variety of plans to suit your
needs and budget.
Lite Basic ProActive Trouble
Maintenance Free
Automated Real-Time Monitoring and Alerting 24x7     
Automated preventative maintenance [defragment, remove
temporary files, perform integrity checks, etc] Weekly Weekly Weekly Weekly

Security
Security software and licenses included [anti-virus,
anti-spyware and firewall]    
Microsoft patch management   
Anti-virus software management   
Firewall management and reporting  
Backup management and compliance checks  
Support
Remote support* Standard All included All included All included
hourly free* free* free*
rates
On-site support* Standard Less All included All included
hourly 15% free* free*
rates
Additional service labour discount 15% 20% 20%
Priority scheduling for remote and on-site engineers   
Help desk unlimited phone support [8:15am – 5:15pm Monday-Friday]  
Zero downtime guarantee included* 
Administration
IT reviews with CT account manager Annually Biannually Quarterly
Comprehensive monthly performance reports    
Managed computer and software inventory    
Complete site audit including documentation and reviews  
Software license management and reporting  
* Some restrictions apply
 Hardware & Software-as-a-Service
Does your business need flexibility to grow?

Many businesses are finding benefits in not “owning” their hardware and remotely accessing software
applications. Through a licensing agreement from a large provider they can experience scalability,
flexibility and ease of setup. The applications themselves are “hosted” in secure data rooms accessed
by staff through an internet connection. Access to servers can also be rented saving on setup,
maintenance, security and facility rooms cost.

 Hardware-as-a-Service (HaaS)

Instead of paying up front for new computers and software, you could just pay a simple monthly fee
to “rent” the technology you need, as you need it. With a HaaS solution all your technology expenses
– hardware, software, maintenance and support – can be rolled into one easy monthly payment.

 Software-as-a-Service (SaaS)

SaaS also known as software on-demand. Many applications, including customer CRM databases,
email, collaboration tools, Blackberry services and web meeting software can be accessed via the
internet with licenses paid for as you need them.

Solutions include:

 Microsoft exchange email - Implement enterprise-class email with calendars, sharing, delegation
and synchronisation abilities.

 Microsoft SharePoint - Collaborate on projects, tasks, calendars and team calendars.

 Hosted office - Access hosted solutions for word processing, spreadsheets, database and
CRM solutions.

 Google apps - The newest suit of office products from Google charged by the month per user.

 Hosted Blackberry - Hosted Blackberry enterprise server with full corporate capabilities.

 Hosted email archiving - Storage of historic emails for backup or regulatory purposes.

Had enough of spam in your inbox? Fight back now!


Cloud based email protection
and spam removal
No software or hardware to
purchase or install

Ask your local Computer Troubleshooter

for a FREE no obligation 30 day trial
or email us at sales@ctscleanmail.com
www.ctscleanmail.com
 H.O.S.T Program
Do you value your home PC and it’s contents?

Our clients liked our BEST business plans so much that they asked
for something similar to manage their home computers, so we
created H.O.S.T. (Home and Office Support Technology). Based on
similar technology as BEST, our inexpensive HOST plans give you
peace of mind without breaking your wallet.
 H.O.S.T warns us of potential problems.
 H.O.S.T ensures safe patch updates.
 H.O.S.T protects against virus and Spyware.
 H.O.S.T securely backs up your data.
 H.O.S.T speeds up your computer with regular maintainance tasks.

Monitoring Services Lite Basic Premium

24/7 Drive space and basic monitoring    
Event log monitoring for problems  
Resolution of monitoring issues via remote support as able 
Security Services
Network firewall monitoring   
Managed Antivirus (includes licence)   
Managed Antispyware (includes licence)  
Microsoft patch management  
Resolution of security issues via remote support as able 
Maintenance Services
Removal of unwanted cookies, spyware and viruses   
Regular defrag of hard drives  
Regular check of hard drives for errors  
Deletion of temp files  
Internal check and clean, consultation (on site) 
Backup Services
Monitored backup to another local computer or device  
Backup over internet to remote server up to 10GB 
Support Services
Phone and email support (application issues not included)   
Remote support in relation to maintenance tasks    
Remote support not maintenance related (one event per month)    
Advanced Support Services
Monthly summary reports    
Guaranteed priority response times    

SAY HELLO
TO AVG 9.0 HOME SECURITY
AVG Internet Security
Faster, Safer, Easier to Use. with identity protection

NZ 0800 284 000 AU 1300 284 000

110 million people trust us to keep them safe online–and so can you. avg.co.nz avg.com.au
 Can yyou rebuild a serveer
in minutes and never lo ose
more than 15 minutess
off data?
dt?

with
Protect ™

WWW.STORAGECRAFT.COM.AU/CTS

STORAGECRAFT ASIA PACIFIC – LEVEL 11, 53 WALKER STREET

NORTH SYDNEY, NSW 2060 0800 89 1234

Gi12307

To find your local Computer Troubleshooters

Call 0800 728 768 or visit

www.computertroubleshooters.co.nz