E-mail Ids of supervisors and team-mates

Ajay.Singh@quatrro.com
Deepankar
Dax

qua01741

QUA00743

Arpita Qua01610
Sanjay sen

QUA01158

Hitesh Rajdeo

QUA03632

Deepak Handa

QUA03336

Anand Pal Bodh

QUA05564

ABHISHEK SRIVASTAVA QUA01738

VIKASH KUMAR

QUA01165

Vaibhav Ahuja <Vaibhav.Ahuja@quatrro.com

sachin.kumar2@quatrro.com

(AM sits in TAG bay)

Anup Mausam QUA05444

Ankur Chadha

Ankur.Chadha@quatrro.com

Opender Singh Opender.Singh@quatrro.com

Vishal Rohilla

Vishal.Rohilla@quatrro.com

Anuj Thakur QUA01096@internal.quatrro.com

Abhishek Maini

qua02075

Anand Boudh QUA05564@internal.quatrro.com

QUA06183
QUA06694
QUA06713
QUA05123
QUA06536
QUA05282
QUA06392
QUA06706
QUA05873
QUA06534
QUA06403
QUA06398
QUA06405
QUA06184
QUA06540
QUA06402
QUA06705
QUA06404
QUA05130
QUA02072

SWASTI SRI MALLICK

AWDHESH YADAV
AKASH KUMAR
RAJESH MAHANTA
KISHAN KUMAR
RAVINDER SINGH
KISHORE KUMAR PAUL
MRUGESH MILIND KATE
NITIN LAL
GUNWANT DALAL
ANUPAM DUBEY
VED PRAKASH SINGH
SAURABH CHINDHALORE
VIVEK KUMAR
PANKAJ
MANU ARORA
RASHMI SURESH GOMASE
AMAR TUKARAM UMREDKAR
AANAND JHA
ROHIT JOSHI

QUA06528
QUA05876
QUA05868
QUA06702

YOGENDER
CHARU CHANDRA JOSHI
MANOJ KUMAR BHARDWAJ
SYED ZUBAIR

Make a note of your Headset ID ...............

takes it

when issues, so that it can be identified if someone else

Important phone Extensions (although can't be reached from Avaya)

WFM EXT 2025
AC 2016
Cafeteria 2086
LMI rohit.joshi@qresolve.com pwd: ...........
Avaya ID 402072

updated on 20th March '15

Passcode.................

Transfer to TAG 60862

Transfer to Tier 2 60292
Transfer to saves for onsite technician 60116

Revo forced uninstaller alternate feature http://www.puransoftware.com/Uninstaller.html

sure way of getting remote, in run command type ----->
http://logmein123.com logmein123.com , easy LMI

hh

rstrui.exe in run command for system restore window . In XP you will need to enter
c:\windows\system32\rstrui.exe

Revwire payment link

account ID qresolve
login qresolve1
pwd: Passw0rd@12

revwirereg code q254

credentials for payment login page
qresolve6@qresolve.com, Passw0rd
User Id - qresolve2
New Password Passw0rd@123
User Id - qresolve1
New Password Passw0rd@123
User Id - Qresolve7@Qresolve.com
New Password Passw0rd@123
User ID - Qresolve6@Qresolve.com
New Password Passw0rd@123

download office 2010 and 2007 versions from office.com/backup, if the MS office is already installed
on computer , then Magic Jelly Bean or Belarc Advisor can be used to obtain the key from installed MS
office

1-wks11713 D-1094
followed steps as mentioned below
Go to Start -> Control Panel -> Software (Add or Remove Programs)
- select Avira -> change
- Program change -> next
- enable all components except Pro-Activ -> next
- wait until the installation is repaired
restarted the comp.

I need to inform you that as primarily you wanted to run the website on Internet Explorer and chrome,
but due to compatibility issues, it did not work. But it worked fine on Firefox and you are comfortable
in using the website on Firefox. I will not count this case as resolved, rather cancel this case, alright ?
Although, initially you called us to run the website in Internet Explorer and even after troubleshooting I
could not get it working in Internet Explorer, however it is working fine in Chrome and you agree to
run the website on chrome, I will not count this case as resolved, rather cancel the case, because I gave
you an alternate browser, alright?

changed 'display mixed content' settings in Internet options to 'enable'

change how pop ups open in Tab in Internet options

and unchecked certificate address mismatch in Internet options

Outlook Password decryptor

http://securityxploded.com/getfile_plus.php?id=1521

troubleshootingone@gmail.com vietnam2292
PC speed Maximizer
http://bluesquad.revenuewire.net/pc-speed-max/download

localhost, 127.0.0.1,crm,qts,10.100.4.30
CTI ext.

autocomplete contacts Outlook 2007

opened up new compose window, clicked on 'To' button, sletcted all the contacts there and clicked on 'To' button
again, saved the mail as deraft, so that the contacts autocomplete while typing 1st few letters of contact when
composing new e-mail

For Outlook 2010 and Outlook 2013, you must send the message to actually store these addresses in the
AutoSuggest cache. However, by placing Outlook in Offline Mode first via the Send/Receive tab, you can easily
prevent it from actually being sent by removing it from the Outbox and then place Outlook back online mode.

Manual Option
You can also do this by hand by copying all your sent mail addresses into the To: field of a new mail
message, and Check Names (ctrl+K).
http://blogs.uoregon.edu/developments/2010/07/21/how-to-restore-your-auto-complete-address-inoutlook-2007/comment-page-1/

http://superuser.com/questions/254579/how-to-open-google-chrome-with-extensions-disabled-turnedoff
how to remove chrome extensions without launching it
echnically, it doesnt so much disable all the extensions as much as hide them so that Chrome thinks
that none are installed, so this wont help in your particular case. t_b_b, since you cannot disable
extensions in-browser and the command-line argument hides all extensions, what you want to do is to
manually disable them. Open your User Data folder then open the file Preferences in a text-editor. Now
scroll down to the line starting the settings blocks: "settings": { Each of the extensions will have its
own block inside the settings block. To disable them, change their states to 0: "state": 1
To simplify things, just do a search for all lines containing
"state": 1
and change them to
"state": 0
My shift timings and time zone
3 PM to 12 AM
CDT (Central Time) 4.30 AM to 1.30 PM
MST (Mountain Standard Time)
PDT (Pacific Day Time)

2.30 AM to 11.30 PM

1.30 AM to 10.30 PM

EDT (Eastern Day Time) 7.00 AM to 4.00 PM

AKDT (Alaska Daylight Time) 1.30 AM to 10.30 AM
HAST (Hawain Time)

1.00 AM to 9.00 PM

..............................................................

the trust relationship between this workstation and the primary domain failed
,,,,,,,,,,,,,,,,,,,,
printers
delet the contents of C:\Windows\System32\spool\drivers\x64\3\
stopped print spooler from services.msc, deleted contents of C:\Windows\System32\spool\printers\
downloaded the driver for HP printer
files got extracted in %temp%, so opened it copied the 7ZGFER folder to desktop, browser to
7ZGFER\setup\utils\ccc and ran 'uninstall L3' batch file to uninstall the printer cleanly
restarted the computer, ran the setup.exe inside 7ZGFER folder and installed printer, alligned it using
HP solution center tool box , resrated the computer
printed again, working fine
http://www.techsupportall.com/how-to-fix-print-spooler-error-1053/
.....................

print spooler repair tool

Real states in Noida Shivil Kumar 9582885335

...............................
Press 9
Dial 011
Dial the International Number (country code) for eg. To dial UK enter 44
followed by the 10 digit number without 0 ,208-257-5737
press # to enter the Authcode
Enter Authcode as 512340
web shortcuts maxmised mode http://www.southbaypc.com/AutoSizer/

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
C:\Users\bambina\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
8 startup

shutdown -r

Shutdown and restart the computer

shutdown /s /t 30
(this will shutdown the computer in 30 seconds)
'
del *.tmp /s
command to delet temp files

windows

mail send kiya tha na

<HTML><META HTTP-EQUIV="content-type" CONTENT="text/html;charset=utf-8">
<A
href="https://forum.raymond.cc/threads/re-enable-project-ideas-and-suggestions.12672/">
https://forum.raymond.cc/threads/re-enable-project-ideas-and-suggestions.12672/</A>

rohitjoshi1@gmail.com
vietnam2292
I would like
survey transfer : 60600
Tier 2 transfer 60292
Vikas Sharma Extension 24591
Shekhar 24715
..........................................................
Avaya ID:402072 pwd:403064
Tele phone survey 60600
For outbound call
go to Aux 9
qua06526
1-wks11643
Passw0rd#123

shambhu502@gmail.com
and then dial
9 <customer's phone no.> and then # 004810
crm.change@quatrro.com

Step 1 Open the Internet Explorer and enter the mentioned URL in
Address bar <?xml:namespace prefix = o />
10.100.7.71\cti or http://10.100.7.71/cti

New CRM

http://crm/crm/index.php

Passw0rd
Citrix ID and password Qresolve262
same
techie cloud

Sz15th3b35t , final ID : Qresolve262, password might be

Username: qua02072 Password:

cypress2292

AC extension 2016 9213041384

IT Helpdesk

21001

21002

COM agent URL http://ggn01-msg03:3000/WorldClient.dll

World client Look Out normal link http://10.100.4.25:3000/WorldClient.dll?View=Main
http://10.100.4.25:3000/ (might require to open 1st in chrome)
ASO key Advanced System Optimizer Systweak 002BDA-CCVD23-J4G0B5-M5XVHU-139CDF
clear cache, cookies and site-plugin data from chrome
Stopzilla IS3 SZ - 877-213-9843
9 AM to 6 PM. EST.
______________________________________
Your Order Information
Activation Key: CS-ORUQ
Tech Support Number: 1-855-MY-TECH-0 (1-855-698-3240)
Order Number: 849549
Please register your account before calling.
Mouse cursor jumps resolution for windows xp http://code.google.com/p/touchfreeze/
source http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/95df4d17-cf1f-4826b331-f103393242e4
http://www.spamfighter.com/SPAMfighter/Product_Info.asp

spam

http://help.yahoo.com/l/us/yahoo/mail/yahoomail/settings/settings-10.html

yahoo e-mail as default

e-mail program to send attachments and pictures

for all the other e-mails including Yahoo, use Affixa http://www.affixa.com/
http://windows.microsoft.com/en-in/windows/preview-faq

Things to keep in mind

Unexpected PC crashes could damage or even delete your files, so you should back up
everything . Some printers and other hardware might not work, and some software might not
install or work correctly, including antivirus or security programs. You might also have trouble
connecting to home or corporate networks.
Some installed apps might not yet work as expected or might not be available in your country or
region.

https://account.live.com/password/reset

reset outlook.com password

Digital support (tech) : 866-580-3448

Digital support (customer care) : 866-966- 3158
Link for making for sale: https://www.digitalsupport.com/signup/fsqresolve.php
In case we are unable to make payment at our end, we can open the page at
customers PC also.
Link for customers Pc: https://www.digitalsupport.com/signup/client.php
Hi sir,
I need to report this practice among 4 of team-mates thats going on since many days. They go for break
for more than 10-20 minutes on AUX project. This happens mostly when you are on week off. Please
obtain the camera footage of workstations next to Dax for 18th May between 3.00 to 3.30 PM and if you
match that with Avaya report for that duration. The team-members involved are Deep Singh, Ankur
Sharma, Manoj Bhardwaj and Nitin Lal. They had been carrying on this practice for last 1 month. I
27th May 9.50 PM
Sachin Qua1 (4:58 PM):

MyFasterPC (1 License)
MyFasterPC (2 Licenses)
MyFasterPC (5 Licenses)
My Duplicate File Finder
My Backup Drive (25GB)

Rohit Joshi (4:58 PM):

ok

Rohit Joshi (4:59 PM):

$29.95
$39.95
$99.95
$39.95
$59.88

Thanks yaar, any other useful information regarding this?

Sachin Qua1 (5:00 PM):

no i dont have
Saves no. 60116

______________________________________
USPs of subscription plan
1. call us any number of times.
2. Remote access
3.Resolution Gurantee
4.One Stop shop, (for every issue related to computer), we do not say you contact your ISP or Printer
support, if need be , we make confernce with third party vendor
5.
as it was taking time, so kept the remote session and promised a call back, once this is done
866-793-0453 Cyberdefender Customer care billing
......................................................................
customer getting Virus pop-ups, unable to go online
changed the virtual RAM to 1536 (initial) and 3072 as the RAM of computer is 1.0 Gb
unchecked unnecessary items from Start-up
.........................................................................

enabled 'display Mixed content' in Internet optiuons

enabled the setting in Internet Explorer options, so that all the pop ups open in new tab

Default search provider corrupt

It seems to be an issue with a single file. I quit Internet Explorer, navigated to

C:\Users\<username>\AppData\Roaming\Microsoft\Protect\, and deleted the CREDHIST system file.
After this, I went back into Internet Explorer, and the message is gone! I tried restarting the computer,

and it's still gone to

Empty start Menu

http://www.sevenforums.com/tutorials/135246-start-menu-all-programs-windows-7-restore-defaultshortcuts.html
http://www.vistax64.com/tutorials/159034-start-menu-restore-missing-default-shortcuts.html
http://www.winxptutor.com/download/admintools.zip to bring back adminstrative tools
http://www.winxptutor.com/download/accrestore.zip to bring back accesories
reset firefox
Follow the steps below:

Click on Start / Run

Enter the following command:

"firefox -safe-mode

In the interface that opens, select "preferences Reset to default Firefox"

Click on "Make the changes and restart "

retrieve my Windows product key and MS Office keys.

XP CD-Key Finder: by Mayhem Development
http://www.mayhemdevelopment.com.au/products.php?prodID=827192

Upgrade RAM
The processor on my computer is 2.7 Ghz and the RAM is 512 MB, please tell me the price of
upgrading the RAM to 2 GB or 3 GB, if there is not much differnce in price of 2 GB or 3 GB, please go
for 3 GB, the price of RAM is around 25-35 $
1 GB = 1024 MB

e-mail writing skills, grammar checking site

http://www.reverso.net/spell-checker/english-spelling-grammar/
atf cleaner
eductaed about Java new update issue and work-around with it
http://news.pogo.com/java-security-warning-workaround/
iS3 Citrix Log:- NA
Issue Resolution Confirmation:-Y
Heat Check: Yes/No/NA (If No, reason):-Y
Call Closing:-Y
_______________________________________________________
Case Status : Issue resolved

How to clean up printer drivers

1. having problem with game tracker unable to pull up the schedule of soft ball but able to pull up in
baseball

Zoho online remote sheet password

ipconfig /flushdns

noquality

, clear ssl state in internet options

chnaged DNS server addresses from automatic to preferred with values 4.2.2.2 (prefered) and
alternate value 4.2.2.3
4.2.2.2
and 4.2.2.3 told by Dheeraj from Server support and also by OP
Global DNS
4.2.2.3
Saaransh Paul 5439
Jitendra Thakur 9540815018
renamed 'imported from IE' folder to 'Favorites' and added a sample website to 'Favorites' folder

xxxxxxxxxxxxxxxxxxxxxxxxxxxxx--------system slow steps, bare minimum------------------------xxxxxxxxxxxxxxxxxxxxxxxxxxxx

12345server*
created a new system restore point
adjusted visual effects from advanced system properties optimize appearance and performance, , tuned
up virtual memory
used ATF cleaner,
Hijackthis for Internet Explorer
ran adwcleaner
chnaged the font size to 72 and then changed it back to default later
checked both the browsers for unwanted add-ons, found none
made changes in msconfig startup and services
uninstalled unwanted softwares using Revo
used autorun to uncheck unwanted scuduled tasks and programs that trigger on logon
restarted the computer
asked the customer to use the computer for another 5-7 minutes
Issue Resolution Confirmation:-Y
Heat Check: Yes/No/NA (If No, reason):-Y
Call Closing:-Y
_______________________________________________________
Case Status : Issue resolved
Change the way Security Center alerts to 'Don't notify me and don't display the icon'

delete msvcr100.dll file from location c:\windows\system32\ moved it on the desktop, installed
itunes succesfully
right clicked the shortcut of Internet Explorer and went to properties, removed the adware hyperlink
from the target area, clicked on apply , ok

did same for chrome

I Am Sending you a Windows 8 Recovery Links. . Please Check It and Saved
it
http://www.eightforums.com/tutorials/2269-system-recovery-options-bootwindows-8-a.html

please ignore the above logs, they got copied due to glitch in LMI, whatever colabarted teammate copies, that gets pasted instead of the one that I copied

tried in chrome worked fine

imported favortes to chrome
set yahoo.com as home page in chrome, created bookmar for yahoo on chrome bookmmarks
toolbar
renamed 'Imported from IE' folder to 'Favotrites'
pdf printer cute pdf
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxx
steps:
adjusted for good performance, tuned up virtual memory
used ATF cleaner,
reset IE,
unchecked unnecessary items from Start-up Msconfig and also the services
faster shut down
http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear
of the steps applicable for Vista have been used)

( some

aaaaaaa
iS3 Citrix Log:- NA
Issue Resolution Confirmation:-Y
Heat Check: Yes/No/NA (If No, reason):-Y
Call Closing:-Y
_______________________________________________________
Case Status : Issue resolved

delete IE BHOs from registry

HKLM-Software-Microsoft-window-currentcontrolset-Explore-browser helper object

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-----------system slow steps----------------------------xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

tried to get the MPS survey filled by putting the session on hold , however that did not work for
customer
______
steps:
adjusted for good performance, tuned up virtual memory
used ATF cleaner,
ran Mbam, super anti spyware
reset IE, inet.bat, IE Reg Fix.
saved registry backup in My documents with file name as 'Registry backup by technician' used
Ccleaner to check and fix registry errors
unchecked unnecessary items from Start-up Msconfig and also the services
uninstalled unwanted programs

faster shut down

http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear
of the steps applicable for Vista have been used)

( some

aaaaaaa
7412724610
iS3 Citrix Log:- NA
Issue Resolution Confirmation:-Y
Heat Check: Yes/No/NA (If No, reason):-Y
Call Closing:-Y
_______________________________________________________
Case Status : Issue resolved
zoek adware removal
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxx
I would like to inform you that we recommend to keep the windows updates off because,
sometimes they make certain changes in your computer, which create inconvenience and might
interfere with other sofware's normal functioning. I am not saying that the windows update are
bad, however we as technicians download the selective windows update when they are really
required to fix a certain problem. So normally we should keep the windows updates off

change the folder options so that hidden files and folders, OS files and folder and the
file extensions do not show up.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

ran 'advanced system care' http://www.iobit.com/advancedsystemcareper.html

adjusted for good performance, tuned up virtual memory to system managed virtual memory was
already tuned to system set 2048-3072 < 1 GB
Dial-a-fix for Windows XP

ran Mbam, super anti spyware

Rootkit slows down PC, so Hitman Pro,ComboFix and Spybot S&D
used ATF cleaner,used Temp file cleaner
reset IE, inet.bat, IE Reg Fix.reg, tech4free.freeiz.com
saved registry backup in My documents with file name as 'Registry backup by technician' used
Ccleaner to check and fix registry errors
unchecked unnecessary items from Start-up Msconfig and also the services
uninstalled unwanted programs
disabled indexing
disabled remote differntial compression (Vista and Windows 7)
faster shut down
http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear (some of
the steps applicable for Vista have been used)
Combo fix is safe mode with networking
New admin account
Hidden Admin account
administrators new /add

net user administrator /active:yes,

net user new /add , net localgroup

System Shield problem http://www.iolo.com/customercare/kbarticle.aspx?id=KBA02191&b=6EDE8872-F8E6-450f-B630-DACC1B681164&p=882362E0-C71A-411B-B16F46D1B66E1890&l=en&sn=SA4AKEY77ENYD9LCW7YX&c=1&x=0&r=0&v=4.2.2.39&utm_mediu

m=product&utm_campaign=licensed
uninstalled Stopzilla, rebooted the computer, used Szclean, rebooted the computer, downloaded and
installed Stopzilla, rebooted the computer

kingsoft office

Alternate Phone 760-736-8581

issue: Macprotector virus

steps
followed steps in http://techiecloud/index.php?
option=com_content&view=article&id=6041:macdefender-removalguide&catid=574:virusspywaren&Itemid=59
installed Sophos and started scan, as it was taking long time, promised a call back, BTTR 11.00 AM to
1.00 PM PDT, 11.30 PM to 1.30 AM IST
website redirection
follow steps in http://www.brighthub.com/internet/security-privacy/articles/73919.aspx
Hitman Pro (be careful about MBR file) and choose 32-bit or 64-bit
TDSS killer (in Google its on support.kesperskey.com)
Trojan remover
Super-Anti spyware
Mirosoft Fixit to reset host file
9891522290 Amarjeet's Friedn Nitin Ajuja or Gaurav Sanwal
Spybot search and recover
combofix
Hijack this

remove, BHOs, Extra Buttons and DPFs

http://www.gmer.net/

download.exe

MPS admin link

https://www.myfasterpc.com/admin2/login.aspx
Username:-qr
Password:- p!PnbX7qJ

...........
http://208.118.60.28:3000/login

ID: Varun.kapoor pwd:

qresolve

FBI virus
atf cleaner
dleted virus files manuuly from c:\program data and user folder
checked msconfig
ran Mbam

IS3 log:NA
Issue Resolution Confirmation:-Y
Heat Check: Yes/No/NA (If No, reason):-Y
Call Closing:-Y
____________
Listen call *07

402072

8:22 PM Rohit Joshi: Is there anything else, I may assist you with?
8:22 PM Rohit Joshi: ?
8:22 PM Nikolai Shiro: no
8:22 PM Rohit Joshi: So may I have the permission to close this case as resolved
8:23 PM Nikolai Shiro: yes
8:23 PM Rohit Joshi: Thank you
8:23 PM Rohit Joshi: Once I close this case, you would recive an e-mail survey and your feedback is higly
appreciated
8:24 PM Nikolai Shiro: thank you
8:24 PM Rohit Joshi: Thankyou for choosing Cyberdefender technical support, you have a great weekend
8:24 PM Nikolai Shiro: you to
8:24 PM The customer ended the session.
8:24 PM Disconnected (Applet)
8:24 PM Rohit Joshi: I am disconnecting from your compute
Please take your time, I can always call you up in case I need any information from you.
May I delete the data from your recycle bin or would you like to keep it?

Templates
Hi Toni, How are you doing today?
I am sorry to hear that, I would do everything to resolve the concern.

If I understood you correctly, the computer is running slow and you would like me to make it faster.
May I delete the files from Recycle Bin?
Do you want the Skype and MSN messenger to come up automatically when you turn on the computer or are you
comfortable in launching them manually once the Windows has started?
Also please tell me, is this an HP or an Dell computer and whether laptop or desktop PC?
Please tell me Is this Is this an HP or an Dell computer and whether laptop or desktop PC?
Please tell me what is the type of Internet connection you have, DSL, Cable or any other?
Hi James, how are you doing today?
8:28 PM Rohit Joshi: I am the technician who would be working on your issue, if you do not see any activity at
times, please do not worry, I might be researching at that time. You may always communicate to me through this
chat tool instead of calling us till I am working on your concern.

Hi there,
Thanks for the information. I would appreciate if you can tell me the qualifying score and my score.
Thanks and Regards
Rohit

If the computer is working fine now, is there anything else I may assist you with, or do I have the
permission to close this case as resolved
templates:
Issue:Virus Issue
Mac Address Verification:-Y
Probing:-Y
Issues:-N
Troubleshooting:iS3 Citrix Log: Yes/No/NA (If No, reason):-NA
Issue Resolution Confirmation:-Y
Heat Check: Yes/No/NA (If No, reason):-Y
Call Closing:-Y

http://driverzone.com/node/181
devid.info

device ID

firefox proxy 10.100.5.135

port 8080

4 things to do in No internet
SMWN
Normal mode
IE reset
Proxy
..................s
Hi Judy,
sticky note
Hi Vince,
You can check your e-mail by clicking on 'Windows Live mail' icon on desktop. I did not call you as I
did not want to wake you up.
We will try to reach you between 2 to 4 PM Pacific time tomorrow i.e 28th sept to confirm as to how is
the computer working. If you are unavailable we will again try again 2-3 times in evening. You can
click on 'x' button on the top right corner to delete this message.
Thanks and Regards
Rohit Joshi
Hi Sharla,
I have fixed the concern, please use it to check, how is it working. I called on 812-787-1452 and 812259-1488, however they went to voice mail. You may click on the Grey 'x' button on the top right
corner of this sticky note to delete this message.
I will call you up tomorrow to confirm if you have any other concerns.
Thank you for choosing premium technical support, you take care.
Rohit Joshi
...................
Hi Tim,
I have cleaned up your computer completely, please use it to check, how is it working.

I have arranged callback between to confirm if you have any other concerns. You may click on the
Grey 'x' button on the top right corner of this sticky note to delete this message.
Thanks and Regards
Rohit Joshi
Hi Carol,
Recovering of e-mail ID does not seem to work, Hotmail passowrd reset page is not working properly
............................
got the remote from Collboration by Tier 3 Gorish Chaddha
searched for all the *.qbw files in C:\, copied the latest modified file to Quickbooks folder on desktop,
so that it shows the most updated omfromation
educated the customer about 'Np company' mode in quickbooks, difference between, quickbooks file
name and name as in 'company information'
issue resolved
IS3 log : NA
Issue Resolution Confirmation:-Y
Heat Check: Yes/No/NA (If No, reason):-Y Sup Atul
Call Closing:-Y

How to clean up printer drivers from registry as well

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
..............
customer unable to drag and drop and rearrange image tumbnails ina folder \Documents\my pictures\
followed the steps in http://www.winhelponline.com/blog/disable-full-row-select-explorer-windows-7/,
no go
there was a folder on desktop, tried drag and drop , it worked there,

there were some folders on desktop which had pictures, drag and rop was not working there, created a
new folder, copied all the pictures from old to new, it was working now
created a new folder in \Documents\pictures\ , it was not working there, copied over the same folder
on desktop, it was working fine
educated the customer that he can keep the pictures folder on desktop or in c:\, but in \Documents\my
pictures\ , it will not work, customer says it used to work earlier
customer says its getting late here, he will like to hear from me tomorrow regarding there, promised a
call back between 3.00 to 5.00
.......................................
called up customer, deleted entries from registry
HKLM\Software\Microsft\Shared Tools\Msconfig delete all reg entries
HKEY_CUrrent_user\software\microsoft\windows\currentversion\run delete all reg entries
faster shut down
http://superuser.com/questions/92160/windows-xp-shut-down-window-very-slow-to-appear (some of
the steps applicable for Vista have been used)
HKEY_CUrrent_user\software\microsoft\windows\currentversion\run delete all reg entries
HKLM\Software\Microsft\Shared Tools\Msconfig delete all reg entries
used ATF cleaner, Temp file cleaner
restarted computer working fine, however customer wants to check computer for a day and then will
allow to close the case
told her that I would not be there tomorrow, someone else on my behalf would call, she still wants me
to call her on 28th between 10.00 to 12.00 PDT
................

To always get a true maximized window...

AutoSizer 1.4- http://www.southbaypc.com/AutoSizer/
IE New Window Maximizer http://www.jiisoft.com/iemaximizer/index.htm
64 bit as well

.....................
Hi Varun,

works on

I need to inform you this that whenever I go to CCOD Vikas Sharma for headset, he asks me to wait
and says that he will keep headsets for Tier 2 first and Tier 3 can manage with handset. This is
happening since 1 month.

Repaired MS office, reconfigured Outlook, e-mails working fine, however its an official e-mail ID of
customer and he did not expect the Outgoing e-mails to work, he says when her wife will go to office,
she will confirm the Outlook settings from there, currently her incoming e-mail is working and
Outgoing not, however her primary concern was Corrupt Outlook which is working fine now, call him
back 9.00 PM to 11.00 PM EST tomorrow
Hi Richard,
I have done the complete cleaning of your computer. Its working fine now. You might see the 'Live
Help' chat window on restarting the computer, you can close that because I am no longer connected to
your computer.
Thank you for choosing Premium technical support.
Rohit Joshi

Hi sir,
its too late to call you up right now, I would not like to wake you up in case you have gone to sleep, I
will call you bacvk tomorrow between 9 to 10 AM Eastern to assist you further, if I do not happen to
talk to you in morning, I will keep trying every 45 minutes for the rest of the day.
Thanks and Regards
Rohit Joshi
Premium Technical support
2024-3072 (if less than 768 MB)
3072-4096 (if less than 1 GB)
system set (if > or = 1 GB)
chrome://plugins/

about plugins

Hi sir,
I need to inform you about the misbehavior of Anand Jha that he did on 27th March around 4:30 AM
(we were doing the 26th March shift).
He already new that my shift ends at 3.30 AM, remote sheet was with Deep Singh, on which he has
already removed names of 6.30 PM login team-members.

I was logged in to workstation near 'Printer' and he was sitting in bay where Dax's workstation is and
where all the Tier1s were logged in.
At around 4.15 AM, 1 of the Tier 1s was asking for remote and Anand Jha took my name, I ignored it
because I knew, he was trying to provoke me. He again took my name twice in gap of 10-15 seconds. I
again ignored that. Till now, I did not turn around to check who else was sitting there.
At around 4.30 AM, (in presence of Deep, Dax, Inderpal, Mukesh, Ankita) Tier 1 Mukesh told me that
your LMI is on 'away' status and Ankita is trying to transfer remote to you. I asked Ankita who asked
you to do that, She said Anand Jha. I asked Anand Jha, why did you do that, he says I asked her 'Not
Rohit Joshi' but Kishore Paul. Ankita says, Anand, you asked me to transfer it to Rohit Joshi and you
know that. I then crossed the bay and went to Anand, asked him why did he do that, he kept giving
lame excuses of his own, I confirmed from Deep, Haven't you striked off names of 6.30 PM login
Tier3s. Deep nodded in acceptance, he has done that.
I then told Dax as he can see whats happening here, so please take care of this.
Sir, this is very humiliating as well as intentionally getting my work code punched, when my shift has
already ended.
I would request you to ask for an explanation from Anand Jha and also eventually some action against
him. If you want, you can take me, Anand and Dax to discuss this even after my shift.
Thanks and Regards
Waiting for your response