P/N 4730-0230-01

HDI 3000
Field Service Manual
Diagnostics Supplement
Service Manual 4730-0230-01 Rev A consists of:
HDI 3000 Service Manual Diagnostics Supplement
P/N 4720-0230-01 Rev A (August 1997)

August 1999

Rev B

Incremental updates may occur to this manual after its initial release. Pages changed or
added after the initial release can be identified by a change date located at the bottom of the
page. No change date on a page indicates that page is the original release and has not been
changed (hardcopy version only). A change bar ( ) located in the outside margin of a page
denotes the specific part of a page that was changed on that date. The List of Effective
Pages included herein (hardcopy version only), indicates the change dates for each page.
ATL Ultrasound
P.O. Box 3003
Bothell, WA 98041-3003
USA
Copyright E 1997 by ATL Ultrasound
All rights reserved
Printed in USA

ATL, Advanced Technology Laboratories, and HDI are registered trademarks of ATL Ultrasound
High Definition and Tissue Specific are trademarks of ATL Ultrasound.
Non-ATL product names may be trademarks or registered trademarks of their respective owners.

How to Use This Manual

Audience
This manual supports the field service maintenance and repair of the
HDI 3000 system. The user of this document is a qualified ultrasound
electronics technician who has completed training classes on the
system and its peripherals.

Manual Organization
This manual has been formatted and distributed in two versions: for
laptop-computer-screen viewing and for printed-page viewing. Although both versions contain identical information, the laptop page
numbers and printed page numbers do not always correspond to
each other. Use paragraph, figure, and table numbers when referring
others to specific parts of this manual. In the laptop version, the table
of contents, index entries, and cross references use hypertext links to
provide access to the referenced information.

19A
9A--1

Diagnostics

Introduction
Diagnostic information for the HDI 3000 is contained in Section 9 of
the HDI 3000 Field Service Manual Volume 2, Procedures, (P/N
4720-0015-03 or later) and in this Diagnostics Supplement. Section 9
of the field service manual contains information on core bootup fault
isolation, system alerts, and system diagnostics. The information in
Section 9 is applicable to all service personnel.
The Diagnostics Supplement expands upon the general diagnostic
information in the service manual and provides information on remote
diagnostics (Service Access Diagnostics). The information in the
Diagnostics Supplement is applicable only to ATL field service personnel and others with remote access to diagnostics.
The Diagnostics Supplement sections can be inserted directly into
the field service manual after Section 9. Section 9A contains information on general fault isolation, channel walk tests, ECG tests, up9A--1

grade procedures, and other information. Section 9B contains fault

isolation tables to quickly reference suspected Field Replaceable
Units (FRUs). Section 9C contains information on the capabilities of
Service Access Diagnostics.

9A--2

General Fault Isolation

After the system boots up, the preferred method of troubleshooting
the system is to access the diagnostics and to run the following tests
in the order listed.
1. 2D End-To-End Test
2. 2D Back-End Test
3. Color End-To-End Test
4. Color Back-End Test
5. Comprehensive Test
6. Channel Board Fault Isolation
7. Channel Walk Test

9A--2

9A--2.1

Error Code Interpretation

When a system dialog alert or run-time alert is displayed, a description of the error code is displayed with the error code at the bottom of
the dialog box. There are approximately 20 reportable error codes.
The error codes are 20-digit numbers formatted as follows:
abcd efgh ijkl xxxxxxxx
Where:
ab = PCB reporting the error. (Refer to Table 9A--1.)
cd = processor reporting the error on the PCB. (Refer to
Table 9A--1.)
e through l = 32 bit hex error ID unique to the reported error.
xxxxxxxx = data associated to the error and applicable only to engineering. Error codes in this manual will omit these last eight digits.

9A--3

Table 9A--1. PCB and Processor Error Codes

PCB Codes
ab Code

PCB Reporting Error

02

ADAPTR

03

AIFOM1

04

AIFOM2

11

CPANEL

12

CPU

19

FEC

1e

MPS

1f

PCM

20

PIM

21

PSP1

23

SSP1

24

SSP2

25

SSP3

9A--4

Processor Codes
cd Code Processor Reporting Error
01

SCIP

02

MOP

10

ADAPTR TRAP

11

ADAPTR PAP

NOTE: When ab is the same as ef a PCB has sent an unsolicited

message to the system software. For example, error code
1902 1902 0124 02f3e754 indicates an error sent by the
FEC MOP to the system software.
NOTE: Only 20 run-time alerts and system dialog alerts report to
the monitor, however, there are a number of errors that may
occur and report only to the error log. Refer to paragraph
9A--3.3 or 9A--3.4.
Refer to the diagnostic tables in Section 9B for a list of the error
codes and the PCBs that may be responsible for each error.
9A--5

NOTE: Only 20 run-time alerts and system dialog alerts report to

the monitor, however, there are a number of errors that may
occur and report only to the error log. Refer to paragraph
9A--3.3.
CAUTION
Most error codes may not be caused by the PCB
reporting the error. For example, a front end error
code may actually be caused by the AIM, Channel
PCBs, or Scanhead Select PCB.

9A--2.2

2D Tests
The 2D End-To-End Test fakes a TEST Linear 5.0 scanhead and is
used to verify the 2D data path from the FEC to the monitor.
The 2D Back-End Test also fakes a TEST Linear 5.0 scanhead but
verifies only the back-end of the 2D End-To-End Test data path
(from the IMEM PCB to the monitor). During the 2D Back-End Test,
the CPU injects a known test pattern into the IMEM PCB. The test
pattern simulates data that would be expected to come from the
FEC.
9A--6

If the 2D End-To-End Test fails, perform the 2D Back-End Test. If

both tests fail, the problem is in the data path between the IMEM
PCB and the monitor. If only the 2D End-To-End Test fails, the problem is in the data path between the front end and the IMEM PCB.
The 2D End-to-End Test and the 2D Back-End-Test each may be run
in less than one minute.
-

Perform the following procedure to run the 2D End-To-End Test or 2D

Back-End Test:
NOTE: If the Comprehensive Test has been run, reboot the system
before executing the 2D End-To-End or 2D Back-End Test.
1. Verify at least one scanhead connector is not being used.
2. Press and hold Superkey, then press zero from the keyboard.
The Machine Diagnostics Menu is displayed.

9A--7

3. In the User field, type the appropriate information using the keyboard, and press RETURN. The cursor moves to the Password
field.
4. In the Password field, type the appropriate information using the
keyboard.
5. Use the trackball to move the cursor to OK. Press SELECT. The
Diagnostic Tools Menu is displayed on the left of the display
with the following options:
User Login
Tests, Utils.
Error Log
Configuration
Options
Fake Scanheads
Close
6. Select Tests, Utils. from the menu. Press SELECT.
9A--8

7. Select Machine with the trackball. Quickly press SELECT twice.

8. Select 2D Ultrasound. Select the diamond to the left of the Test
& Utilities option at the bottom of the display. Press SELECT. A
menu is displayed with the Back-End-Test and the End-To-End
Test options.
9. Select the desired test. Select the Execute button. Press
SELECT. The test status is displayed on the monitor.

9A--2.3

Color Tests
The Color End-To-End Test fakes a TEST Linear 5.0 scanhead and is
used to verify the color data path from the IMEM to the ADAPTR to
the SSP and back to the IMEM and on to the monitor. (The fake
scanhead sets up the front end to pass the correct imaging parameters. A test pattern of I and Q data is generated on the CPU PCB and
passes through the AIFOM where the correct header information is
attached.) From the AIFOM, the I and Q test pattern follows the same
data path as other color data.
9A--9

The Color Back-End Test also fakes a TEST Linear 5.0 scanhead but
verifies only the back-end of the Color End-To-End Test data path
(from the IMEM to the monitor). During the Color Back-End Test, the
CPU injects a known test pattern into the IMEM. The test pattern simulates data that would be expected at the IMEM.
Perform the Color End-To-End Test to verify the entire color data path
is functional. If this test fails, perform the Color Back-End Test. If both
tests fail, the problem is in the data path between the IMEM PCB and
the monitor. If only the Color End-To-End Test fails, the problem is in
the data path between the AIFOM and the IMEM PCB. Both the
Color End-To-End Test and the Color Back-End Test display similar
color test patterns in the center of the linear display.
The Color End-to-End Test and the Color Back-End Test each may
be run in less than two minutes. During the Color End-To-End Test,
the system clock stops updating for approximately 20 to 25 seconds.
During the Color Back-End Test, the system clock stops updating for
approximately 4 to 6 seconds.

9A--10

Perform the following procedure to run the Color End-To-End Test, or

Color Back-End Test:
NOTE: If the Comprehensive Test has been run, reboot the system
before executing the Color End-To-End or Color Back-End
Test.
1. Perform steps 1 through 7 of the 2D End-To-End or 2D BackEnd Test procedure (paragraph 9A--2.2).
2. Select Color Ultrasound. Select the diamond to the left of the
Test & Utilities option at the bottom of the display. Press
SELECT. A menu is displayed with the Color Back-End Test,
and the Color End-To-End Test options.
3. Select the desired test. Select the Execute button. Press
SELECT. The test status is displayed on the monitor.

9A--11

9A--2.4

Comprehensive Test
Refer to Section 9, Diagnostics of the HDI 3000 Field Service Manual
Volume 2 Procedures (P/N 4720-0015-03 or higher) for a description
of the Comprehensive Test.

9A--2.5

Channel Board Fault Isolation

Use the following procedure to isolate image artifacts to a specific
Channel Board, scanhead, or the Scanhead Select PCB.
1. Verify the system has booted up.
2. Connect scanheads to all three scanhead connectors.
3. Perform the Channel Walk Utility (paragraph 9A--2.6) using
scanheads connected to all three connectors.

9A--12

a. If image artifacts are seen at all three scanhead connectors

using multiple scanheads, the problem has been isolated to
a specific Channel PCB.
b. If the test results are bad with a scanhead connected to
only one connector, either the scanhead or the Scanhead
Select PCB is bad.
NOTE: You must exit diagnostics and reboot the system when
re-selecting a scanhead.
4. Swap two of the scanheads.
a. If the problem moves with the scanhead from one connector to the other, replace the scanhead.
b. If the problem does not move with the scanhead, replace
the Scanhead Select PCB.

9A--13

9A--2.6

Channel Walk Utility

The Channel Walk Utility is used to check receive and transmit functions of individual channels or boards (Table 9A--2).
Table 9A--2.

Chan Walk Test

Chan Walk Test Receiver and Transmitter Status

Receiver Status 1

Transmitter Status 2

Receive Walk 1 Board

All receivers on selected board

turned on. All others off.

All transmitters should be on.

Select T to turn them on.

Receive Walk 0 Board

All receivers on selected board

turned off. All others on.

All transmitters should be on.

Select T to turn them on.

Receive Walk 1 Channel All receivers turned off except for

selected receiver.

All transmitters should be on.

Select T to turn them on.

Receive Walk 0 Channel All receivers turned on except for

selected receiver.

All transmitters should be on.

Select T to turn them on.

Transmit Walk 1 Board

All receivers should be turned on.

Select R to turn them on.

All transmitters on selected board

turned on. All others off.

Transmit Walk 0 Board

All receivers should be turned on.

Select R to turn them on.

All transmitters on selected board

turned off. All others on.
9A--14

Chan Walk Test

Receiver Status 1

Transmitter Status 2

Transmit Walk 1 Channel All receivers should be turned on.

Select R to turn them on.

All transmitters turned off except

for selected transmitter.

Transmit Walk 0 Channel All receivers should be turned on.

Select R to turn them on.

All transmitters turned on except

for selected transmitter.

1. The receiver status is independent of the transmitter status. Turning on the receiver does not affect the transmitter.
2. The transmitter status is independent of the receiver status. Turning on the transmitter does not affect the
receiver.

9A--15

To use the Channel Walk Utility:

1. Connect and select a scanhead to a scanhead.
2. Verify the system has booted up and is imaging.
3. Set the system gain and TGC settings to maximum.
4. Press Superkey and zero and type the correct username and
password to access the Diagnostic Tools Menu. Use the trackball to select Tests, Utils. from the menu. Press SELECT. The
following menu items are displayed:
External Environment...
Machine...
5. Select Machine. Press SELECT twice. The following individual
test options are displayed:
2D Ultrasound
Color Ultrasound
9A--16

Doppler Ultrasound
M-Mode Ultrasound
Image Bus
Internal Ethernet
RF Bus
SCSI
Power Subsystem...
Display Subsystem...
Control Subsystem...
Processing Subsystem...
Acquisition Subsystem...
6. Select the Acquisition Subsystem from the list. Verify it is highlighted with reverse video.
7. Select the diamond to the left of the Test & Utilities option at the
bottom of the display. Press SELECT. The display appears as in
Figure 9A--1.
9A--17

8. Select Execute and press SELECT. The display appears as in

Figure 9A--2.
9. Move the cursor to the blank box under the word ChanWalk.
Press SELECT. The displayed cursor changes from a shaded
box to an I shape.
10. Press the h key on the keyboard to display the help screen
(Figure 9A--3). The first six items on the displayed list indicate
the capabilities of the ChanWalk Utility. The remaining items
indicate the options available to the service representative.
(Refer to step 13.)
NOTE: The most commonly used test within this utility is to check
for receiver gain or drop-out. Press the greater than or less
than keys (> or <) to initiate default settings for receiver gain
(single receivers walked on).
11. Select OK at the bottom of the display to exit the help screen.
Press SELECT. The system appears as in Figure 9A--2.
9A--18

12. Move the cursor to the box below ChanWalk. Press SELECT.
The cursor changes from a shaded box to an I shape.
13. With the I shaped cursor in the box below ChanWalk, type any
of the following characters on the keyboard to obtain the
desired results. The typed characters will not be displayed in
the box, but the beamformer status will change.

9A--19

Print

Figure 9A--1.

Channel Walk Utility Test Screen

9A--20

Figure 9A--2.

Channel Walk Utility Selection Screen

9A--21

t
T
r
R

Capabilities of
Chan--Walk Utility

0
1

Chan--Walk utility
options available to
the service
representative

Figure 9A--3.

Channel Walk Utility Help Screen

9A--22

Chan Walk Utility Setup

D D to display a list of the current Chan Walk Utility parameter settings or beamformer status (Figure 9A--4). This option
is used for reference only. Select OK at the bottom of the
display to exit the beamformer status screen.
D M to change from transmit to receive or from receive to
transmit
D B to change from channel to board or from board to channel
D 1 to walk on a channel or board (selects walk 1)
D 0 to walk off a channel or board (selects walk 0)
Receive Commands
D > to increment an individual channel or board
D < to decrement an individual channel or board
NOTE: The following parameters will not change on the display until
> or < has been pressed.
9A--23

D R to enable all receive channels

D r to disable all receive channels
D s to check a particular receive channel. (Press s, then
enter the desired channel number, then press Enter.)
D B to change from channel to board or from board to channel
D D to review the current parameter settings.
Transmit Commands
D T to enable all transmit channels
D t to disable all transmit channels
D > to increment an individual channel or board
D < to decrement an individual channel or board
D S to check a particular transmit channel. (Press S, then
enter the desired channel number, then press enter.
D B to change from channel to board or from board to channel
D D to review the current parameter settings.
9A--24

NOTE: Refer to steps 3 and 4 of paragraph 9A--2.5 to determine if

the problem is the scanhead, the Scanhead Select PCB or a
Channel Board.
14. Refer to Figure 9A--5 for information required to interpret the
displayed test results.
15. To exit the ChanWalk Utility, select Quit at the bottom of the display and press SELECT.

9A--25

Figure 9A--4.

Channel Walk Utility Parameter Settings

9A--26

2 Receive sectors are displayed due to receiver

multiplexing

Elem = Scanhead element number or blank

Pin = S/H Select PCB ZIF

connector pin or blank
Board = 0--7 or 0--3
Device = 0--3
Channel = 0,1 or 0--3
Element = 0,1
Indicates Element
(The image shows two
elements. 6210 and 6211
are the same for receive.)
This text line indicates
transmitter status.
Refer to Table 9A--2.

Figure 9A--5.

This text line indicates receiver status. Refer to

Table 9A--2.

Indicates Channel
Indicates Device
Indicates Board

Typical Receive Walk 1 Board Channel Walk Test

9A--27

9A--2.7

ECG Gain Tests

The ECG Gain Tests check the ECG signal amplification and signal
path from the ECG simulator through the DDEA and ADAPTR PCBs
and to the display.
-

To use the ECG Gain Tests:

1. Verify the system has booted up.
2. Press Superkey and zero. Type the correct username and
password o access the Diagnostic Tools Menu. Use the trackball to select Tests, Utils. from the menu. Press SELECT. The
following menu items are displayed:
External Environment...
Machine...
3. Select Machine. Press SELECT twice. The following individual
test options are displayed:
2D Ultrasound
9A--28

Color Ultrasound
Doppler Ultrasound
M-Mode Ultrasound
Image Bus
Internal Ethernet
RF Bus
SCSI
Power Subsystem...
Display Subsystem...
Control Subsystem...
Processing Subsystem...
Acquisition Subsystem...
4. Select the Control Subsystem. Press SELECT twice. The following options are displayed:
SYSCPU
HD Drive
MO Drive
IMEM
DDEA
9A--29

5. Select DDEA. Press SELECT.

6. Select the Test and Utilities option at the bottom of the display.
Press SELECT.
7. Connect an ECG simulator into the DDEA ECG connector.
8. Set the ECG simulator to 60 BPM and 0.5 mv amplitude.
9. Select ECG Gain Test or ECG Test. Select Execute.
10. Select Start Test. Press SELECT.
11. Read the test results from the results window. Run the test
twice to verify the results. If the ECG Test fails replace the
DDEA.

9A--30

9A--3

Diagnostic Tools Menu (CSR Diagnostics)

The Diagnostic Tools Menu displays the following options:
D User Login
D Tests, Utils.
D Error Log
D Configuration
D Options
D Fake Scanhead
D Close
-

To access the Diagnostic Tools Menu:

1. Press and hold Superkey then press zero on the keyboard. The
Machine Diagnostics menu is displayed.
2. In the User field, type the appropriate information using the keyboard. Press RETURN. The cursor moves to the Password
field.
9A--31

3. In the Password field, type the appropriate information using the

keyboard.
4. Use the trackball to move the cursor to OK. Press SELECT. The
Diagnostic Tools Menu is displayed.
5. Refer to paragraph 9A--3.1 through 9A--3.8 for information on
the Diagnostic Tools Menu Options. Use the trackball to select
the desired item from the menu. Press SELECT.

9A--3.1

User Login
The User Login option is not useful to field personnel.

9A--3.2

Tests, Utils.
The Tests, Utils. option is used to enter any of several Comprehensive Test sub-tests (paragraph 9A--4) or to display the Test and Utilities Menu. The Test and Utilities menu options depend on the software version. Systems with 36.06 software and below have the following options:
9A--32

D Comprehensive Test
D Display Feature List
D Enable/Disable Looping of Bootup
D Module Flash Loading Always Done
D Module Flash Loading Disabled
D Module Flash Loading on Next Boot
D PCBs Bootup Error Status
D PCBs Bootup Status
D Show Bootup Status Report
Systems with 38.15 software and above have the following options:
D Comprehensive Test
D Disable Flash Mismatch Notification
D Disable Flash Mismatch Notification on Next Boot
D Display Feature List
D Enable Flash Mismatch Notification
D Enable/Disable Looping of Bootup
9A--33

D PCBs Bootup Error Status

D PCBs Bootup Status
D Show Bootup Status Report
-

To display the Tests and Utilities Menu and to execute the menu
options:
NOTE: The menu options are described after this procedure.
1. Use the trackball to select Tests, Utils. from the Diagnostic Tools
Menu. Press SELECT. The following menu items are displayed:
External Environment...
Machine...
2. Select Machine. Press SELECT once. The Machine... option is
highlighted with a dashed box.
3. Use the trackball to select the diamond to the left of the Tests
and Utils option at the bottom of the display. Press SELECT.
The Test and Utilities Menu is displayed.
9A--34

4. Move the cursor to the desired menu option. Press SELECT.

5. Move the cursor to Execute in the center of the display.
6. Press SELECT to initiate the desired option.

Comprehensive Test
Refer to Section 9, Diagnostics of the field service manual (P/N
4720-0015-03 or higher) for a description of the Comprehensive Test.
The test takes from 8 to 12 minutes to run depending on the installed
software version. The Comprehensive Test comprises the sub-tests
that are listed in Table 9A--4.

Display Feature List (30.05 Software and Above)

The display feature list displays hardware and software features of a
particular system. The display feature list was implemented with
30.05 software. Refer to Table 9A--3 for information regarding each
displayed feature.
9A--35

Table 9A--3.

Feature
Video Type
yp

Option

SW
Build
Level

Displayed Feature Information

Change
Status

Software
Option P/N

HW Required

Notes

NTSC

30.05

Added

8501-8665-01

--

PAL

31.03

Added

8501-8666-01

--

8501-8633-01

--

Access Network
Link

On/Off

--

Access Disk Link

On/Off

32.04
and up

WebLink

On/Off

--

--

8501-9155-01

30.05
only
31.03
and up

Changed

--

8500-8507-01

Changed

--

8500-8507-01

Extended Doppler On/Off

p
y
Capability
On/Off

-Added

8501-8668-01 -03 Upper UIF

-04 Lower UIF
3500-1560-03 or
3500-1474-04 or
-61 DDEA
--

9A--36

Feature
Language

Line Voltage

ECG

Option

SW
Build
Level

English

Change
Status

Software
Option P/N

HW Required

Notes

30.05
and up
French 31.03
and up
German 31.03
and up
120 V
30.05
and up
230 V
31.03
and up

Changed

8501-8523-02 8500-8523-02

Changed

8501-8525-02 8500-8525-02

Changed

8501-8524-02 8500-8524-02

Off

All

On

30.05

Changed

--

8500-8533-01

Changed

--

8500-8534-01
8500-8536-01
8500-8536-02

Initial
Release
Added

--

3500-1560--XX
DDEA
8500-8663-01
(Domestic)
8500-8664-01 (International)

--

9A--37

Feature
ECG -- Physio

Option

SW
Build
Level

Off

All

On

DDEA Type
(DDEA Base
Number))
Image Memory

16 MB
32 MB

Control Panel /
UIF Configuration
Frame Grabber
for VCR

All

Maps 1, 31.03
2, 3, 4
On/Off 30.05

31.03

Change
Status

Software
Option P/N

HW Required

Notes

Initial
Release
Added

--

Initial
Release

--

Added

--

Initial
Release
Initial
Release
Added

--

8500-8667-02

10

--

8500-8667-01

11

Added

--

Changed

-Refer to service
manual
4721-0015-XX

Refer to
12
SB 3000--12 Rev B
7500-0717-07 or
higher and
7500-0683-08/-09

13

8501-8689-01 7500-0717-07 or
higher and
7500-0683-08/-09
9A--38

Feature
Color M-mode

Steered CW

Machine
g
Diagnostics

Channel Boards
yp
Type

AIFOM Type
(AIFOM base
number)

Option

SW
Build
Level

Change
Status

On/Off

30.05

Added

Changed

On/Off

31.03
and up
30.05

31.03
and up
On
23.05 -36.06
Off
38.15
and up
8 bd set All

Changed

4 bd set 31.03
and up
0769
-0965

--

Added

Initial release
Added
Initial
release
Added

Software
Option P/N
--

HW Required

Notes

7500-0818-08 or
higher

Standard
feature

8501-8688-01 7500-0818-08 or
higher
---

14

8501-8687-01 FEC, DOPACQ,

SSP, APS
---

16

--

15

--

--

See Note 17

17

--

See Note 18

18

--

7500-0769-XX

--

7500-0965-XX
9A--39

Feature

Option

Triple Mode

On/Off

Frame Grab
PCMs

On/Off

SW
Build
Level

Change
Status

Software
Option P/N

HW Required

Notes

8501-8694-01
30.05
and up

--

7500-0683-08/-09

Frame Grab PIMs On/Off

3D Color Power
Angio

On/Off

TSI Patient Optimization

8501-9109-01

AIM Type

without
regulators

Magneto Optical
Drive

On/Off

Product Family

HDI

Product Model
Research Link

8501-8695-01

8500-0030-01
On/Off

9A--40

NOTES:
1. Prior to 30.05, video type was coupled with 120V/60Hz line voltage (required 3500-1578-03 ACIM) and
8501-8533-01 MO file option.
2. Prior to 31.03, video type was coupled with 230V/50Hz or 230V/60Hz line voltage (required 3500-1579 or
3500-1580 ACIM) and 8501-8534-01 or 8501-8536-01/02 MO file.
3. ST CW/CW/TCD: Configured by presence of DOPACQ PCB (7500-0762) contained in 8500-8507-01. All
30.05 systems with Extended Doppler have ST CW capability.
4. CW/TCD: Configured by presence of DOPACQ PCB (7500-0762) contained in 8500-8507-01. ST CW
becomes separate software option.
5. The 8500-852X-01 contains the appropriate Upper and Lower User Interface Assemblies. Refer to the Configuration section of this manual. French and German not supported on 30.05.
6. The 8501-8533-01 also contains the 3500-1578-XX ACIM 120V/60 Hz.
7. At 30.05 software and above there is no longer a Software Options P/N for configuring line voltage. The
8500-8533-01 contains the 3500-1578-XX ACIM 120V/60Hz.
8. At 31.03 software and above there is no longer a Software Options P/N for configuring line voltage. The
8500-8534-01 contains the 3500-1579-XX ACIM 240V/50Hz NTSC/PAL. The 8500-8536-01 and -02 contains the 3500-1580-XX ACIM 240V/60Hz NTSC.
9. 8500-8663-01 and 8500-8664-01 contain 3500-1474-XX DDEA PCB and ECG lead sets.
9A--41

10.Standard for all systems shipped after approx. 12/15/95. 8500-8667-02 contains the 3500-1839-XX IMM
PCB.
11. 8500-8667-01 contains 7500-0933-XX IMM PCB.
12.Requires correct hardware and Maps configured by diagnostics. Maps 1, 2, 3 ,4 select the installed UIF. Map 1
is the -02 Upper/Lower UIFs. Map 2 is the -03 Upper/Lower. Map 3 is the -03/04 Upper and -04/05 Lower UIFs.
Map 4 is the -04/05 Upper and -05/05 Lower UIFs.
13.All systems shipped with 30.05 have framegrab capability.
14.Color M-Mode was disabled in 31.03 and re-instated in 32.04.
15.Standard with Extended Doppler option on systems shipped at 30.05.
16.ST CW becomes separate software option. Refer to the Configuration section for part numbers of the required
boards. Also requires Extended Doppler option.
17.Standard hardware for systems which shipped prior to 9/1/95. Requires 7500-0819-XX Channel PCBs,
7500-0770-XX AIM PCB, and 7500-0822-XX Scanhead Select PCB.
18.Standard hardware for systems shipped after 9/1/95. Requires 7500-0974-XX Channel PCBs,
7500-0977-XX AIM PCB, and 7500-0976-XX Scanhead Select PCB and 8000-0999-05 or higher FEC PROM
kit. Requires 31.03 or higher software.

9A--42

Enable/Disable Looping of Booting

The Enable/Disable Looping of Booting option allows the system to
continuously reboot until it is told to stop. This option is used to troubleshoot intermittent system bootup problems. The boot-looping
option is not a test with pass-fail criteria.
-

To enable/disable looping of booting:

1. Turn system power on.
2. Access the Tests and Utilities Menu. Select the Enable/Disable
Looping of Booting option.
3. Select Execute. A message is displayed in the diagnostics window stating that the machine will reboot in 1 minute unless
Execute is selected again.
NOTE: The system will go through a complete bootup cycle. After
each complete bootup cycle, the display appears as in
Figure 9A--6.
9A--43

4. To exit the bootup looping option, select Stop Looping. If Stop

Looping is not selected within one minute the system will
reboot.
NOTE: You must select Stop Looping to exit. If system power is
turned off, you will initiate a new bootup cycle, however, the
system stays in the bootup looping mode after power-up.
5. If you are troubleshooting an intermittent bootup problem, reenter the diagnostics and access the Error Log.

9A--44

Figure 9A--6.

Bootup Looping Mode

9A--45

Module Flash Loading Always Done (36.06 Software and

Below)
For engineering use only. Not for field use.

Module Flash Loading Disabled (36.06 Software and

Below)
For engineering use only. Not for field use. Disables the Flash
Loading Always Done option listed above.

Module Flash Loading on Next Boot (36.06 Software and

Below)
Module flash loading consists of loading erasable PROMs with software. It is necessary only during the initial bootup after a PCB has
been replaced or during an upgrade. (The system may take up to fifteen minutes for the initial bootup due to flash loading.) This option
affects only the first bootup after the option is selected.

9A--46

Module flash loading occurs on the AIFOM, SSP PSP1, ADAPTR,

and PCM PCBs.
NOTE: This option must be selected before each PCB replacement.
NOTE: The automated software installation process automatically
sets the Module Flash Loading on Next Boot as part of the
software upgrade.
NOTE: With 38.15 software and above the flash loading utility has
been changed to automatically flash load during every
bootup cycle, if needed. Refer to Flash Mismatch Notification later in this section.

9A--47

To turn on the module flash loading:

1. Troubleshoot the system to board level.
2. Access the Tests and Utilities Menu. Select the Module Flash
Loading on Next Boot option.
3. Select Execute.
4. Turn system power off.
5. Replace the defective PCBs.
6. Power up the system. The bootup time may take as long as fifteen minutes if the flash load is successful. Successive bootups
will take the regular amount of time.

9A--48

PCBs Bootup Error Status (36.06 Software and Below)

During the core bootup sequence, the individual PCBs conduct selftests to check circuit operation. The individual PCBs then talk to the
SYSCPU to communicate the bootup status of the PCB. If there were
errors, they are displayed on the monitor when this option is
selected. Only the PCB or PCBs that reported an error during bootup
will be displayed. If an error is displayed, perform additional troubleshooting and diagnostics to confirm bootup status results.
NOTE: The PCBs bootup error status is reset each time the system
is rebooted. The error status must be run immediately after
the system displays a system diagnostic alert indicating a
bootup error.
NOTE: Most error codes may not be caused by the PCB reporting
the error. For example, a front end error code may actually
be caused by the FEC, AIM, Channel PCBs, or Scanhead
Select PCB. An error code reported from the MPS may actually be caused by a problem on the MPS, APS, DPS, or
ACIM.
9A--49

For systems with 38.15 software and above, PCB bootup slot status
and configuration errors are identified by the error name and the error target in the body of the message. Errors result if the PCB processor does not respond to queries from the system CPU or if the
PCB responds and the configuration (PCB dash number) is not what
the CPU expected. In previous software versions, the errors were reported by generic error IDs for any given PCB or slot.

PCBs Bootup Status

This option displays the bootup status of all PCBs. It displays bootup
errors as described in the previous paragraph (PCBs Bootup Error
Status) and the pass condition of each PCB. The information displayed by this option is essentially the same as the information displayed by the PCBs Bootup Error Status.

Show Bootup Status Report

The Show Bootup Status Report displays the bootup status of each
PCB as a pass--fail condition (Figure 9A--7).
9A--50

Flash Mismatch Notification (38.15 Software and Above)

On systems with 38.15 software and above, the machine diagnostics
utilities related to firmware flashing (Module Flash Loading Always
Done, Module Flash Loading Disabled, and Module Flash Loading on
Next Boot) were replaced with the following flash loading utilities:
D Disable Flash Mismatch Notification
D Disable Next Boot Flash Mismatch Notification
D Enable Flash Mismatch Notification
Upon bootup, the system queries each PCB to determine if new firmware has been installed. If firmware has been installed (during PCB
replacement or an upgrade), the flash code will automatically be
loaded when the system power is turned on. The bootup time may
take several minutes if the system flash-loads the firmware. The new
flash loading utilities pertain only to system dialog alerts which are
displayed upon system bootup and occur due to flashing errors.
The Flash Mismatch Notification options cannot be changed by field
personnel.
9A--51

Figure 9A--7.

Show Bootup Status Report

9A--52

9A--3.3

Error Log (33.27 Software and Below)

NOTE: For information about the Error Log for 34.17 software and
above, see paragraph 9A--3.4.
The Error Log (Figure 9A--8) may be used to display error information, search for a specific error, determine the error severity and the
PCB reporting the error, and control the types of errors displayed.
The Error Log display is divided into three functional sections. The
Errors box in the upper left of the display lists the errors. Specific
error information pertaining to the selected error is displayed in the
Error Information Box. The description of the selected error is displayed in the Error Description box across the bottom of the display.

9A--53

Error
Information Box
Errors Box

Error
Description
Box

Figure 9A--8.

Error Log (33.27 and below)

9A--54

Error Log Procedures

When you enter the Error Log, if there are system errors, a list of
errors is displayed in the Errors box with the most current error listed
at the bottom of the Errors box. There are five ways to find a specific
error within the error list.
D Selecting an error directly from the displayed error list
D Using the scroll bar to the right of the error list
D Searching for a specific error number within the list
D Searching for a character string within the error description
D Displaying the previous 25 user events with the error description
Once the desired error has been displayed, specific error information
may be viewed in the Error Description Box across the bottom of the
error log display or in the Error Information Box to the right of the
error list. See Error Log Reference Information later in this section
for more information about the Error Log. Use the following procedures to find specific errors and to display the 25 user events.
9A--55

NOTE: If you need to use the Error Log and the Comprehensive
Test before rebooting the system, run the Comprehensive
Test before using the Error Log, to prevent the Error Log
from interfering with the Comprehensive Test. Or, use the
Error Log, reboot the system, then run the Comprehensive
Test.
-

To select an error directly from the displayed list:

1. Use the trackball to move the cursor to the desired item in the
error list.
2. Press SELECT.

To use the scroll bar to locate an error:

1. Use the trackball to move the cursor to the up or down arrows
in the scroll bar to the right of the list of errors.
2. Press SELECT to scroll up or down through the list.
9A--56

To search for a specific error number:

NOTE: Errors are added and taken away from the Error Log on a
first-in-first-out basis. Consequently, the error numbers will
change as new errors are added to the Error Log.
1. Use the trackball to move the cursor to the Go To box below the
error list.
2. Press SELECT.
3. Type the desired error number from the keyboard.
4. Press Return on the keyboard.

To search for a specific character string within the error description:

1. Use the trackball to move the cursor to the Search String box
below the Error Description Box.
2. Press SELECT.
9A--57

3. Type the desired search string from the keyboard. The search
string can be a PCB abbreviation, a scanhead abbreviation, or
words from the error description (for example, cold boot).
4. Move the cursor to the Find box to the right of the Search String
box.
5. Press SELECT.
-

To use the Error Log to display the previous 25 user events with the
error description:
1. Use the trackball to move the cursor to the Properties box at the
top of the display.
2. Press SELECT. The Error Log properties are displayed
(Figure 9A--9).
3. Use the trackball to move the cursor to Filter User Event. Select
Off.
9A--58

4. Press SELECT.
5. Use the trackball to move the cursor to Close. Press SELECT to
return to the Error Log. The user events are listed in the Error
Description Box.

Error Log Reference Information

Refer to Figure 9A--8 for the location of the Errors Box, Error
Information Box, and the Error Description Box.
Errors Box
Properties -- Displays the properties used to control the display of
Error Log information. Refer to Figure 9A--9.
Error List -- Displays the list of errors. The selected error is highlighted with reverse video.
Go To -- Enables the service representative to enter the error number
of the desired error to be searched for.
Clear Log -- Clears all errors from the error list.
9A--59

Figure 9A--9.

Error Log Properties

9A--60

Error Information Box

NOTE: The information in the Error Information Box pertains to the
specific error selected in the error list.
Number of Occurrences -- Not implemented.
Severity -- Describes the severity of the error. The severity can be
Warning, Alert, Alarm, or Catastrophe. Warning is the least severe of
the errors.
Reporter -- Describes the PCB or the module reporting the error.
Subsys -- Not useful to field personnel.
Func -- Not useful to field personnel.
Type -- Describes the type of the error. The error type can be hardware, software, environment, configuration or assertion. (Assertion is
a type of software error.)
9A--61

Proc -- Describes the processor reporting the error. The processor

may be the MOP, SCIP, DSP, or unknown.
File -- Not useful to field personnel.
Error -- Not useful to field personnel.
Error Description Box
Description box -- The Error Description Box describes the selected
error. A number of error descriptions can be stored in a buffer.
Description Box scroll bar -- Enables the service representative to
scroll between the error descriptions stored in the description box.
Search String -- Enables the service representative to enter a character string from the error description that the Error Log will search
for. The search string can be any words from the error description
including a PCB abbreviation, scanhead abbreviation, or words like
cold boot, for example.
9A--62

Find -- Activates the error search process if a search string has been
entered in the search string box.
Clear -- Clears the error descriptions from the descriptions buffer.
Save -- Not useful to field personnel.
Close -- Closes the error log.
Hide -- When selected, the system returns to the Diagnostic Tools
Menu without exiting the error log.
Error Log Properties
The error log properties control the type and the amount of information displayed in the Error Log.
Error Handler -- Turns the Error Log on or off. When On is selected
errors are sent to the log. When Off is selected, no errors are logged.
Error Logger -- Not useful to field personnel.
9A--63

Error--Tally -- Not useful to field personnel.

Suppress Repeat Messages -- When On is selected, if two of the
same type of error are detected back to back, only the first one is
retained in the log.
Message Severity Filter -- Permits the service representative to
select the severity of the errors to be displayed in the error list. There
are four levels of severity. Ranging from least to most severe, they
are Warnings, Alerts, Alarms, and Catastrophes. No matter which
severity level is selected, all higher severity levels will also be displayed in the error list. For example, if the Alert level is selected,
Alarm and Catastrophic errors are also displayed in the error list.
Filter User Event -- When Off is selected, the previous 25 user
events (keystrokes, switch activations, or control rotations) are displayed in the Error Description Box.
Match These Error/Test IDs -- Enables the service representative to
display to the error list only errors associated with a specific PCB.
Enter the first two digits from the codes below. Leave the rest of this
field as question marks to retain the wildcard status and display all
the errors from that particular PCB.
9A--64

1E
1F
02
03
11
12
19
20
21
23

MPS
PCM
ADAPTR
AIFOM
CPANEL
CPU
FEC
PIM
PSP1
SSP

Cancel -- Cancels any changes made to the error log properties

before they have been implemented. Resets any changes to the previous settings.
Close -- Closes the Error Log properties and returns the display to
the Error Log.

9A--65

9A--3.4

Error Log (34.17 Software and Above)

NOTE: For information regarding the Error Log for 33.27 software
and below, see paragraph 9A--3.3.
The Error Log (Figure 9A--10) was redesigned to be easier to use
and implemented into software version 34.17. The function of the
error log remains the same as the previous error log, however, the
user interface has changed. The error log may be used to display
error information, search for a specific error, determine the error
severity and the PCB reporting the error, and control the types of
errors displayed.
The Error Log display is divided into three functional sections. The
Error window in the upper part of the display lists the errors and general error information. The Error Log Menu Bar contains the error log
controls. These controls allow the service representative to control
the displayed error information and to search the error list. The Error
Description Box located across the bottom of the display contains
specific error information pertaining to the selected error.
9A--66

Machine Error Log

Error
Window

Error Log
Menu Bar

388
389
390
391
392
393
394
395
396
397
398
399
400

10/17/96
10/17/96
10/17/96
10/17/96
10/17/96
10/17/96
10/17/96
10/21/96
10/21/96
10/21/96
10/21/96
10/21/96
10/21/96

Group
by Fault

11:27:16
11:27:16
11:27:16
11:27:16
11:27:31
11:27:32
16:10:33
14:51:42
14:51:42
14:51:42
14:51:42
14:51:57
14:51:58
User
Events

Sys Func Bootup.Last Error Logged

Sys Func Bootup.Last Error Logged
Sys Func Bootup.Last Error Logged
Sys Func Bootup.Last Error Logged
Machine.Config Changed
Sys Func Config.Config Invalid
Machine Shutdown
Sys Func Bootup.Last Error Logged
Sys Func Bootup.Last Error Logged
Sys Func Bootup.Last Error Logged
Sys Func Bootup.Last Error Logged
Machine.Config Changed
Sys Func Config.Config Invalid
Error
Ids

Search
List

Stack
Trace

Sys.
Data

nfiguration Recoverable: (1202-CPU MOP Configuration Recove

02--88045B01) Software Version
ed/od0
13 expected component config
Comparing the installed and th
Machine Power Down Event
nfiguration Recoverable: (1202-CPU MOP Configuration Recove
02--88045B01) Software Version
ed/od0
13 expected component config
Comparing the installed and th
Clear
Log

Top

Print

Bottom

Error
Description
Box
Show:

Log

Summary

Figure 9A--10.

Hide

Close

Error Log (34.17 and above)

9A--67

Error Window
When you enter the Error Log, a list of errors is displayed in the Error
window with the most current error listed at the bottom of the window.
If the error log is full the most current error number is 400. If the error
log is not full, the most current number may be any number between
1 and 399. The Error window also contains the following information
regarding each error: date/time of occurrence, error ID number (may
be toggled on or off), type of error, and an error description.
NOTE: Errors are added and taken away from the Error Log on a
first-in-first-out basis. Consequently, the error numbers will
change as new errors are added to the Error Log.
The service representative can scroll through the list of errors using
the scroll bar to the right of the error window, or use the Top/Bottom
controls to jump to the beginning or end of the error list. The service
representative can also use search functions of the Search List
option located on the Error Log Menu Bar to find specific error
information.
9A--68

Errors listed using green text are considered normal events that
occur during system bootup. Normal system shutdowns (using the
ON/STANDBY switch) are also listed in green text.

Error Log Menu Bar

The error log menu bar contains controls that are used to control the
type and the amount of the displayed error information and to search
the error list.
The control options are turned on when the indicator boxes (located
next to the control option name) are green. Move the cursor with the
trackball to the menu bar control option and press SELECT to turn
the option on or off. Refer to the following paragraphs for specific
information on each control option.

Group by Fault
When this option is turned on, all errors reported due to a single root
cause are grouped together by horizontal lines across the display.
9A--69

User Events
When this option is turned on, the error list is displayed in two columns with a chronological list of the user events that precede each
error.

Error Ids
When this option is turned on, the 12-digit error codes are added to
the list of displayed error messages.

Search List
Displays a list of criteria, which may be used to search for specific
errors (Figure 9A--11). Refer to the Error Log Search Procedures later in this section for information on how to search for specific errors.

9A--70

Machine Error Log

Error Type:

Error Id (? = match any; Can be incomplete)

Diags -- Hardware
Diags -- Configuration

Keyword -- search error description:

Runtime -- Communication
Ambiguous
Internal -- Assertion

Major -- Uif Failure

Major -- Service Call
Recoverable
Normal Event

Reset
Show:

Hardware--Related Errors
Log

Summary

Figure 9A--11.

Cancel

Search
Hide

Close

Error Log Search List Criteria

9A--71

Stack Trace
Not useful to field personnel.

Sys Data
This option is used to display a list of the system control settings and
system parameters (Figure 9A--12) that were in effect at the time of
the system error. It is only available during normal run-time errors
and only if system data was saved at the time the error occurred.
(For example, Sys Data is not available during bootup, because the
system has not initialized and the system imaging parameters have
not been set up yet.)
The saved control settings and system parameters include: scanhead ID, 2D, Doppler, and color imaging parameters.

9A--72

Machine Error Log

System State Data Values:
Port 0
Port 1
Port 2
Port 3
2D Start Depth
2D Stop Depth
2D Start Ray
2D End Ray
2D Line Increment
2D Line Density
2D Frame Alt idx
2D Left/Right
2D Top/Bottom
2D Number of Zones
2D Focal Zone (0)
2D Focal Zone (1)
2D Focal Zone (2)
2D Focal Zone (3)
2D Focal Zone (4)
2D Zoom Mag
2D X Pan
2D Y Pan

462Ah
0000h
074Ch
000Fh
0.16 cm
15.93 cm
0
254
2
0
1
True
False
1
9.00 cm
0.00 cm
0.00 cm
0.00 cm
0.00 cm
1.00
0.00
0.00

Dop Ray
Dop Focus
Dop Scroll Rate
Dop Steer Angle
Dop Sv Depth
Dop Sv Size
Dop Velocity PRF
Dop Display Fmt
Dop Wall Filter
Dop 2D lines Per Gap
Physio ECG On
Display Source

0
0.00 cm
0 cm/sec
0 Deg
0.00 cm
0.00 cm
0 Hz
0
0
0
1
0

Color Start Depth

Color Stop Depth
Color Start Ray
Color End Ray
Color DMD On
Color Emboss Index
Color Sensitivity
Color PRF Actual
Color PRF Target
Color Steering Angle
Color Line Density
Color MM Ray line
Color MM PRF
Color MM Wall Filter
MMmode Ray line
MMode Display Fmt
MMode Speed

0.00 cm
0.00 cm
0
0
0
0
0
0 Hz
0 Hz
0 Deg
0
0
0 Hz
0
0
0
0

Return
Show:

Log

Summary

Figure 9A--12.

Hide

Close

System Data Used at System Power Down

9A--73

Clear Log
Clears all error instances from the error log. The error log is backed
up on the hard drive prior to clearing the log.

Print
When selected, a print dialog box is displayed, (Figure 9A--13) which
enables the service representative to select error-log printing options
and print the error log.

9A--74

Machine Error Log

Print Options:
Print Selected Error Only
Print Entire Error Log
Print Errors

to

400

Print to Output Port

Save to Disk File
Print Error Descriptions
Print User Events
Cancel

Show:

Log

Print

Summary

Figure 9A--13.

Hide

Close

Error Log Printing Options

9A--75

Top
When selected, the system jumps to the beginning of the error list
(error 1).

Bottom
When selected, the system jumps to the end of the error list (up to
error 400).

Log
When selected, the standard error log display appears on the monitor
(Figure 9A--10).

9A--76

Summary
When selected, the error log summary (Figure 9A--14) displays a list
of the errors that occurred and a tally of each errors occurrences.
The errors listed in the error log summary are sorted into the following categories:
D Normal bootups
D Diagnostic-detected errors requiring a service call (Diags Service
Errors)
D Normal run-time errors requiring a service call (Run-time Service
Errors)
D Errors not requiring a service call (Recoverable Errors)

9A--77

Error Log Summary

Errors from:

08/08/96 to 10/22/96

245 Normal Bootups Logged:

195 -- 1202--6608--1004 SysFuncBootup LastErrorLogged
049 -- 1202--8B04--5B01 Machine ShutDown
001 -- 1202--8806--0301 Machine ShutDown

ed/od0
Machine Power Down Event
Power Down Event

000 Diags Service Errors:

None
011 Runtime Service Errors:
002 -- 1F02--1FE7--0801 Boards SoftwareAssertion
001 -- 1202--8B01--0101 Machine Ambiguous

Error Number: 0x07 File for compon

CRASH -- Task = tmonitor

144 Recoverable Errors:

058 -- 1202--8618--1607 Machine ConfigChanged
054 -- 1202--8613--0416 SysFuncConfig.Configinvalid
006 -- 1E02--1E32--0101 Boards.BoardSpecificError
004 -- 1202--5002--3107 SCBus.CommDataSendTimeout
003 -- 1202--6A02--2B19 SCBus.InterruptedSystemCall
002 -- 1202--5801--0A16 SysFuncFloss.InternallyPropagatedError
002 -- 1202--4D03--4F01 PSP.CommDataReceiveTimeout

13 expected component configura

Comparing the installed and the e
Error Number: 0x2e Fan set to Max
No response on the scbus from the
No descriptive message found.
Board query failure error
Signal path startup failed. Failure o

Show:

Log

Summary

Figure 9A--14.

Hide

Close

Error Log Summary

9A--78

Hide
When selected, the system returns to the Diagnostic Tools Menu
without exiting the error log. The error log may be accessed without
reconstructing it (by choosing Error Log from the Diagnostic Tools
Menu).

Close
When selected, the system exits the error log and returns to the
Diagnostic Tools Menu. If the system is in this state, and the service
representative attempts to access the error log, the error log must be
reconstructed.

Error Log Search Procedures

-

To select an error directly from the displayed list:

1. Use the trackball to move the cursor to the desired item in the
error list.
2. Press SELECT to highlight the error. The error information is
displayed in the error description box.
9A--79

To use the scroll bar to page through the error list:

1. Use the trackball to move the cursor above or below the rectangle in the scroll bar to the right of the list of errors.
2. Press SELECT to scroll up or down through the list one page at
a time.

To use the scroll bar to move through each error in the error list:
1. Use the trackball to place the cursor to the up or down arrows in
the scroll bar to the right of the list of errors.
2. Press SELECT to scroll up or down through each error in the
error list.

To search for a specific character string within the error description:

1. Use the trackball to move the cursor to the Search List control
in the error log menu bar.
9A--80

2. Press SELECT. The search display appears (Figure 9A--11).

3. Move the cursor to the Keyword box.
4. Press SELECT.
5. Type in the desired keywords.
6. Move the cursor to the Search control.
7. Press SELECT. The error list is displayed containing errors with
the desired keywords.

9A--3.5

Configuration
The system has the capability to recognize part numbers of PCBs
installed in the system. The system also knows what part number to
expect for each PCB (Figure 9A--15). The installed and expected
part numbers are stored in configuration files on the hard drive. If a
new PCB is installed, the system recognizes the part number as new.
The service representative then has the option of choosing Save
9A--81

Installed as Expected, which saves the installed part number as the

part number the system expects to find the next time the service representative selects the Installed option.
The system cannot use the PCB part number information to check
whether a PCB is compatible with other PCBs or with the system
software. The configuration files also cannot be used as a comprehensive history file of system configuration. Once the Save Installed
as Expected option is selected (Figure 9A--16), the part number of a
newly installed PCB is what the system expects to see even if the
PCB is incompatible with the other PCBs or with system software.
Once the Save Installed as Expected option is selected, there is no
way to go back and retrieve the pre-existing configuration file.
NOTE: Use the part number information in the configuration files to
order a PCB replacement that is Like-for-Like. Always refer
to the HDI 3000 Field Service Manual and the most current
manual changes to resolve PCB and firmware compatibility
issues.

9A--82

To search the list of PCBs in the configuration file for a particular

PCB:
1. Use the trackball to move the cursor to the Search String box
(Figure 9A--15). Press SELECT.
2. Type the name (abbreviation) of the PCB to be searched for.
3. Use the trackball to move the cursor to the Find control. Press
SELECT. If the system is searching up the list, the PCB is displayed on the top line. If the system is searching down the list,
the PCB is displayed on the bottom line.

9A--83

Expected Configuration:
Machine ID, <not applicable>, 0000005f1906, 0, 0,
Hard--Disk Software, 4252--0743--06, 038.04, 0X0,
APS, PS1, 7500--0764, 04, 04,
DPS, PS2, 7500--0766, 02, 02,
MPS, PS3, 7500--0765, 04, 04,
MPS_SCIP_Firmware, mps.hex, 2.22, 0xC422,
MPS_FIRMWARE, mps.hex, 0xC422,
ACIM, PS4, 3500--1578, 02, 02,
DDEA, A1F, 7500--0843, 02, 02,
FEC, A4F, 7500--0818, 06, 06,
FEC SCIP Firmware, SCIP.HEX, 003.03, 0xCCA3,
FEC_Firmware, fecndy.hex, 033.00, 0xE1B3
FEC_Software, fec.out, 038.04, 0xD43D

Figure 9A--15.

Machine Configuration Display

9A--84

Installed vs. Expected Configuration:

9 expected component configurations are not installed in the system:
(1) Hard--Disk Software, 038.04, 0x0,
(2) FEC_Software, fec.out, 038.04, 0xD43D,
(3) PCM_Software, pcmxserv.ld, 005.00, 0x3660,
(4) PSP1_Software, pspmop.fls, 010.09, 0x48C,
(5) PSP1_Software, pspx1.fls, 004.00, 0x7A68,
(6) PSP1_Software, pspx2.fls, 005.00, 0xA0C9,
(7) ADAPTR_Software, adaptr.fls, 005.12, 0xEEC3,
(8) ADAPTR_Software, trapdiag.fls, 002.00, 0x3696,
(9) ADAPTR_Software, pap_app.fls, 003.04, 0xCD5D,
9 installed components are not in the list of expected configurations:
(1) Hard--Disk Software, Integ., , 0x0,
(2) FEC_Software, fec.out ,038.13, 0x9EF7,

Figure 9A--16.

Machine Configuration Display

9A--85

9A--3.6

Options
The Options selection (Figure 9A--17) displays the authorized and
unauthorized machine options loaded onto the hard drive. When the
Authorized selection is selected from the top of the display, the system displays all the machine options that are available and enabled
for that particular system.
When the Unauthorized selection is displayed, all options are displayed that are available but not enabled (not purchased). The
options may not be enabled due to the system hardware or software
configuration. When the Both selection is selected, both the Authorized and the Unauthorized options are shown on the same display.
When Both is selected, if the option is authorized, it is indicated with
a yes to the right of the item; if it is unauthorized, it is indicated with a
no.
In addition to the information displayed on the Options display of the
User Diagnostics, the system Password, Version, and Machine ID
number are also displayed.
9A--86

If a particular system is to be upgraded, insert a Machine Options

disk (P/N 4252-0738-01) into the optical drive and select Read New
Options Settings. The system then reads the Machine Options files
on the optical disk and copies them to the hard drive. The Options file
then should reflect the new configuration of the system.
NOTE: Perform the Machine Options Software Backup on Hard
Drive procedure (paragraph 9A--5) after performing the
Read New Options Settings procedure.
-

To search the Options list for a particular option:

1. Use the trackball to move the cursor to the Search String box.
Press SELECT.
2. Type the name (or keywords) of the desired item to be
searched for.
3. Use the trackball to move the cursor to the Find box. Press
SELECT. If the system is searching up the list, the desired item
is displayed on the top line. If the system is searching down the
list, the desired item is displayed on the bottom line.
9A--87

Figure 9A--17.

Machine Options Display

9A--88

9A--3.7

Fake Scanhead
The Fake Scanhead selection fakes a scanhead on a specific scanhead port. When a fake scanhead is selected and connected, the
system hard drive down-loads the appropriate scanhead files to the
FEC RAM, which sets up the FEC with the appropriate imaging
parameters.
The system transmits and receives through the open scanhead connector like it would with a regular scanhead. However, because there
is no acoustic coupling between the transmit and receive pins of the
scanhead connector, the received signal is mainly noise. The only
difference between a regular scanhead and a fake scanhead is that
the system thinks there is a scanhead connected. The fake scanhead has been identified as a regular scanhead.
If you need to use the Fake Scanhead utility in conjunction with the
Tests, Utils option on the Diagnostic Tools Menu, select the desired
fake scanhead prior to entering Tests, Utils. If you use the Tests,
Utils. option first, the system must be rebooted when exiting the
Tests, Utils. option. When the system is rebooted, the scanhead information is lost.
9A--89

For the fake scanhead selection to work, the scanhead port cannot
have a scanhead connected.
1. Select Fake Scanhead from the Diagnostic Tools Menu using
the trackball and the SELECT button. A list of scanheads is displayed (Figure 9A--18).
2. Select the desired scanhead port. The scanhead port cannot
have a scanhead currently connected. If the port has a scanhead connected, disconnect the scanhead before proceeding
with step 3.
3. Select the desired scanhead from the list. Use the scroll bar on
the right side of the display and press SELECT to move up and
down the list. The selected scanhead is highlighted with reverse
video.
4. Select Close at the bottom of the display. The display returns to
the Diagnostic Tools Menu.
5. Select Close on the Diagnostic Tools Menu.
9A--90

6. Press the Scanhead function key on the far left of the keyboard.
The display appears similar to Figure 9A--19.
7. Move the cursor to the blank scanhead port selected in step 2.
Press SELECT. The Tissue Specific Presets are displayed.
8. Select the clinical options from the items on the left of the display and the optimized presets from the items on the right.
9. Press the Scanhead function key on the keyboard to return to
the selected system operating mode.

9A--91

<Disconnect Fake Scanhead>

C4--2 40R
C3.5 76R
C7--4 40R
C8--4V
C8--5
C9--5 ICT
CIVT 5
CL10--5 26mm
CT8--4
CW 10
CW 2
CW 5
Current port is now the Middle port.

Figure 9A--18.

Fake Scanhead Selection

9A--92

Figure 9A--19.

Scanhead Tissue Specific Setups Display

9A--93

9A--3.8

Close
This option exits the system out of the Diagnostic Tools Menu. After
the option is selected, a message is displayed noting that system
parameters have changed and the system must be rebooted to
resume normal operation.
-

To exit the system out of the Diagnostic Tools Menu before returning
the system to the customer:
1. If a message is displayed noting that system parameters have
changed, set the ON/STANDBY switch to STANDBY.
2. Set the ON/STANDBY switch to ON.

9A--94

9A--4

Accessing Individual Diagnostic Tests

Diagnostic software is currently being validated and the results of the
individual diagnostic tests should be used with caution. Results of
one test may corrupt the results of the following test or tests, so, the
tests must be run in a specific order to ensure valid results.
Under some circumstances, it may be necessary to run only the subtest that failed during the Comprehensive Test. If running individual
tests was not possible, it would take up to several minutes to verify
whether a repair was successful.
If the Comprehensive Test fails, the name of the failed sub-test is displayed on the monitor. In the list of sub-test menu paths in
Table 9A--5, the sub-test names are bold. Refer to the failed sub-test
name in the list, then follow the menu path on that line to navigate
within the diagnostic menus.

9A--95

To access individual diagnostic tests:

CAUTION
Some individual tests require that the system be in
a certain operational mode (Freeze, M-mode, 2D,
etc.) for the test to be accurate and repeatable. DO
NOT PERFORM INDIVIDUAL TESTS THAT ARE NOT
CONTAINED WITHIN THE COMPREHENSIVE TEST.
Refer to the individual tests in Table 9A--5 for the
menu paths associated with individual tests contained in the Comprehensive Test.
1. Refer to the Comprehensive Test results to determine
which sub-test to access. Refer to Table 9A--5 for the subtest menu path.
2. Reboot the system.
3. Perform steps 1 through 4 of paragraph 9A--3 (Accessing the
Diagnostic Tools Menu).
9A--96

4. Select Tests, Utils., from the menu. Press SELECT. the following menu items are displayed:
External Environment...
Machine...
5. Select Machine. Press SELECT twice. The following test
options are displayed:
2D Ultrasound
Color Ultrasound
Doppler Ultrasound
M-Mode Ultrasound
Image Bus
Internal Ethernet
RF Bus
SCSI
Power Subsystem...
Display Subsystem...
Control Subsystem...
Processing Subsystem...
Acquisition Subsystem...
9A--97

6. Use the trackball and the SELECT button to select the successive menu items to move from one menu item to the next, following the menu path from Table 9A--5.
7. When the individual test results are displayed, reboot the system and run the test again to verify the test results are consistent.
NOTE: The tests in Table 9A--4 are listed in the order they are performed in the Comprehensive Test.

Table 9A--4.
Tested Item

Test Name

Comprehensive Test Sub-Tests

Description

IMEM

PCM-based Cell Performs IMEM bootup test

Test

PSP1

Stand-alone
Test

Verifies all board functions that can be tested by built-in

tests

9A--98

Tested Item

Test Name

Description

PSP1

Operational Test Verifies PSP1 and PSP2 operation using PCBs external
to the PSP1 and PSP2 to generate input signals.

PIM

Stand-alone
Test

Verifies all board functions that can be tested by built-in

tests

PCM

Stand-alone
Test

Verifies all board functions that can be tested by built-in

tests

PSP--PCM
Bus

PSP to PCM
Bus

Sends data across the PSP--PCM bus to verify that it

has no shorts or opens.

PCM

PCM to IMEM
Frame Transfer

Verifies PCM circuitry involved with transferring video

frames to and from image memory.

PCM

PSCAN Video
Bus

Verifies the Progressive Scan Video Bus and its transceivers from the PCM to the PIM by sending data patterns over the data lines. Sends 0x5555 and 0xAAAA
data patterns over data lines. Performs walk 0/1 tests
through all data lines.

9A--99

Tested Item

Test Name

Description

PCM

Interlace Video
Bus

Verifies the Interlace Video Bus and its transceivers

from the PCM to the PIM by sending data patterns over
the data lines. Sends 0x5555 and 0xAAAA data patterns over data lines. Performs walk 0/1 tests through
all data lines.

PIM

VCR Video Bus

Verifies the VCR Video Bus and its transceivers from

the PIM to the PCM by sending data patterns over the
data lines. Sends 0x5555 and 0xAAAA data patterns
over data lines. Performs walk 0/1 tests through all data
lines.

PSP1

Primary Buffer
Test

Disabled -- Verifies the mono/color serial output data

path and the pixel tag circuitry by injecting a test pattern
in the PSP1s output buffer. The image is frame
grabbed by the PCM and compared to the expected
image.

PSP1

Secondary
Buffer Test

Disabled -- Function is the same as the function for the

PSP1 primary buffer test.
9A--100

Tested Item

Test Name

Description

ADAPTR

Stand-alone
Test

Verifies all board functions that can be tested by built-in

tests

AIFOM1

Stand-alone
Test

Verifies all board functions that can be tested by built-in

tests

SSP1

Stand-alone
Test

Verifies all board functions that can be tested by built-in

tests

AQ--Bus

Comprehensive
Test

Verifies AQ Bus between AIFOM--ADAPTR and AIFOM--SSP. Sends 0x5555 and 0xAAAA data patterns
over data lines. Performs walk 0/1 tests through all data
lines. Uses all standard headers.

PD--Bus

SSP to ADAPTR Verifies PD Bus between SSP--ADAPTR. Sends 0x5555

and 0xAAAA data patterns over data lines. Performs
walk 0/1 tests through all data lines. Uses all standard
headers.

FEC

Stand-alone
Test

Verifies all board functions that can be tested by built-in

tests

FEC

Comp Test

Verifies front end functions including FEC PCB.

9A--101

Tested Item

Test Name

Description

FEC

Comp Off Brd

Test

Verifies front end functions but not including FEC PCB.

CB0--7

FEC-based Test Invokes FEC-based test of each Channel PCB

AIM

FEC-based Test Invokes FEC-based test of AIM

DOPACQ

FEC-based Test Invokes FEC-based test of DOPACQ

SHSEL

Relay Test

Invokes FEC-based test of SHSEL relays

Internal
Ethernet

SYSCPU to
PCM

Verifies data can be sent between SYSCPU--PCM via

the internal Ethernet.

Image Bus

SYSCPU to
IMEM -- All
modes

Verifies Image Bus between SYSCPU--IMEM. Performs

walk 0/1 tests through all address and data lines using
block mode.

Image Bus

ADAPTR to
IMEM -- All
modes

Verifies Image Bus between ADAPTR--IMEM. Performs

walk 0/1 tests through all address and data lines using
block mode.

Image Bus

PCM to IMEM -All modes

Verifies several combinations of image data compression and decimation during image transfer.
9A--102

Tested Item

Test Name

Description

Image Bus

PSP to IMEM -All modes

Verifies Image Bus between PSP--IMEM. Performs the

walk 0/1 tests through all address and data lines using
byte mode.

RF Bus

FEC to AIFOM
RF Bus Test

Verifies proper operation of the RF Bus when driven by

the FEC.

9A--103

Table 9A--5.

Comprehensive Test Sub-Test Menu Paths

Machine

Acquisition
S b
Subsystem
t

CB0--7. FEC Based Test (8 CB systems)

CB0--3. FEC Based Test (4 CB systems)
FEC. Standalone Test
AIM. FEC Based Test
SH Sel. Relay Test
DOPACQ. FEC Based Test

Processing
S b
Subsystem
t

PD Bus. SSP to ADAPTR

AQ Bus. Comprehensive Test
ADAPTR. Standalone Test
SSP1. Standalone Test
AIFOM. Standalone Test

Display
S b
Subsystem
t

PSP--PCM Bus
PIM. Standalone Test
PIM. VCR Video Bus
PSP1. Operational Test
PSP1. Primary Buffer Test
9A--104

PSP1. Secondary Buffer Test

PSP1. Standalone Test
PCM. Interlace Video Test
PCM. PCM--IMEM Frame Transfer
PCM. PSCAN Video Path
PCM. Standalone Test
Image Bus

ADAPTR to IMEM -- All Modes

PCM to IMEM -- All Modes
PSP to IMEM -- All Modes

Control
Subsystem

DDEA. PCM Based Test

Internal
Ethernet

SYSCPU to PCM

9A--105

9A--5

File Management Utilities

The file management utilities are used to manage the system software files and MO files saved to the optical drive or the hard drive.
The file management utilities include the following:
D Download Error Log to Optical Disk
D Download System to Optical Disk
D Machine Options Software Backup on Hard Drive
D Machine Options Software Restore on Hard Drive
D System Backup on Hard Drive
D System Restore on Hard Drive
D Verify System Files
-

To access the File Management Utilities:

1. Press and hold Superkey then press zero on the keyboard.
The Machine Diagnostics menu is displayed.

9A--106

2. In the User field, type the appropriate information using the keyboard. Press RETURN. The cursor moves to the Password
field.
3. In the Password field, type the appropriate information using the
keyboard.
4. Use the trackball to move the cursor to OK. Press SELECT. The
Diagnostic Tools Menu is displayed.
5. Select Tests, Utils., from the menu. Press SELECT. The following menu items are displayed:
External Environment...
Machine...

9A--107

6. Select Machine. Press SELECT twice. The following test

options are displayed:
2D Ultrasound
Color Ultrasound
Doppler Ultrasound
M-Mode Ultrasound
Image Bus
Internal Ethernet
RF Bus
SCSI
Power Subsystem...
Display Subsystem...
Control Subsystem...
Processing Subsystem...
Acquisition Subsystem...

9A--108

7. Select the Control Subsystem option. Press SELECT. The following options are displayed:
SYSCPU
HD DRIVE
MO DRIVE
IMEM
DDEA
8. Select HD DRIVE from the list. Select Test and Utilities from the
bottom of the display. Press SELECT. The list of file management utilities is displayed. (Refer to the bulleted list at the beginning of this paragraph.)
9. Refer to the information in the paragraphs that follow to select
the desired file management utility. Select Execute.

Download Error Log to Optical Disk

The Download Error Log to Optical Disk option saves the error log,
results of the last Comprehensive Test, the user event log, and other
9A--109

diagnostic information to a blank formatted optical disk. The only difference between this procedure and the Backup Diags Data procedure in Section 9 of the field service manual is that the Backup Diags
procedure is accessed through the user diagnostics, and the Download Error Log to Optical Disk procedure is accessed through the
CSR diagnostics. Both procedures are applicable only to U.S. CSRs.
CSRs from other countries should contact their respective Technical
Support Group prior to performing the procedure. This option is available only on software version 30.05 and higher.
The Download Error Log to Optical Disk option takes less than one
minute to complete unless there is a core file to copy, which takes an
additional 9 minutes. If there is a core file to copy, a message is displayed in the results window giving the system status.

Download System to Optical Disk

The Download System to Optical Disk option saves the system software files on the hard drive to a blank formatted optical disk. The files
include all system software files, machine options, and user-defined
information. Use this option before performing an upgrade to a cus9A--110

tomer system. If the upgrade is unsuccessful, the system may then

be restored to the previous software version using the Upgrade System From Optical Disk option in paragraph 9A--3.6. This option is
available only on software versions 33.09 and up.
NOTE: If the system will not boot up from the hard drive, and this
option has been used to generate an optical disk with a copy
of the system software, the system will boot from the optical
disk until the DDEA (or hard drive) has been repaired or replaced.
The Download System to Optical Disk option takes from 15 to 30
minutes to complete.

Machine Options Software Backup on Hard Drive

The Machine Options Software Backup on Hard Drive option makes
a backup of the machine options files located on the hard drive. Use
this option before performing an upgrade or after installing new
options to a customer system. If the upgrade is unsuccessful, the
system may then be restored to the previous software version. The
9A--111

option must be used with the Download System to Optical Disk and
Machine Options Software Restore on Hard Drive options to successfully restore the system to the previous software version.
The Machine Options Software Backup on Hard Drive option takes
less than one minute to complete.

Machine Options Software Restore on Hard Drive

The Machine Options Software Restore on Hard Drive option
restores the machine options file backed up to the hard drive using
the procedure described in the previous paragraph. Use this option to
restore the previous system software version if an add-on upgrade
has been unsuccessful. The option must be used with the Download
System to Optical Disk and Machine Options Software Backup on
Hard Drive options to successfully restore the system to the previous
software version.
The Machine Options Software Restore on Hard Drive option takes
less than one minute to complete.
9A--112

CAUTION
If the machine options have changed since the last
backup was performed, restoring the machine
options may disable system features. To prevent
disabling system features, perform the Machine
Options Software Backup on Hard Drive procedure
after upgrading or installing the machine options.

System Backup on Hard Drive

The System Backup on Hard Drive option backs up system files
which are on the hard drive to another location on the hard drive. Use
this option before performing an upgrade to a customer system, if a
usable optical drive or optical disk is not available. If the upgrade is
unsuccessful, the system may then be restored to the previous software version. The option must be used with the System Restore on
Hard Drive option to successfully restore the system to the previous
software version.
The System Backup on Hard Drive option takes approximately 3 minutes to complete.
9A--113

System Restore on Hard Drive

The System Restore on Hard Drive option restores system files
backed up to the hard drive using the procedure described in the previous paragraph. Use this option to restore the previous system software version if an upgrade has been unsuccessful and a usable optical drive or optical disk is not available. The option must be used with
the System Backup on Hard Drive option to successfully restore the
system to the previous software version.
The System Restore on Hard Drive option takes approximately 3
minutes to complete.

Verify System Files

The Verify System Files option verifies the system files by performing
cyclic redundancy checks (CRCs) on all read-only files (all files that
cannot be user modified). The Verify System Files option takes
approximately 2 minutes to complete.

9A--114

9A--6

Upgrade System From Optical Disk

The Upgrade System From Optical Disk option is used to restore the
previous system software if an unsuccessful upgrade has been
attempted and the previous system software was stored to an optical
disk via the Download System to Optical Disk option described in
paragraph 9A--5.
NOTE: This option is not to be used during normal software
upgrades. Follow the instructions provided in the appropriate
software upgrade kit.
If the reinstall process is not successful, place the optical disk into the
drive and turn the system on. The system should boot up in a normal
manner.
-

To access the Upgrade System From Optical Disk option:

1. Press and hold Superkey then press zero on the keyboard.
The Machine Diagnostics menu is displayed.
9A--115

2. In the User field, type the appropriate information using the keyboard. Press RETURN. The cursor moves to the Password field.
3. In the Password field, type the appropriate information using the
keyboard.
4. Use the trackball to move the cursor to OK. Press SELECT. The
Diagnostic Tools Menu is displayed.
5. Select Tests, Utils., from the menu. Press SELECT. The following menu items are displayed:
External Environment...
Machine...
6. Select Machine. Press SELECT twice. The following test
options are displayed:
2D Ultrasound
Color Ultrasound
Doppler Ultrasound
M-Mode Ultrasound
9A--116

Image Bus
Internal Ethernet
RF Bus
SCSI
Power Subsystem...
Display Subsystem...
Control Subsystem...
Processing Subsystem...
Acquisition Subsystem...
7. Select the Control Subsystem option. Press SELECT. The following options are displayed:
SYSCPU
HD DRIVE
MO DRIVE
IMEM
DDEA

9A--117

8. Select MO DRIVE from the list of displayed options. Select Test

and Utilities from the bottom of the display. The following
options are displayed.
FORMAT Optical Disk
Optical Disk Eject Enable
Upgrade System From Optical Disk
9. Insert the optical disk with the system files saved using the
Download System to Optical Disk procedure (paragraph 9A--5).
10. Select Upgrade System From Optical Disk.
11. Select Execute. The system reinstalls the previous software
version onto the hard drive.

9A--118

9B Diagnostic Tables
This section is provided to assist new and infrequent troubleshooters
in isolating hardware faults to a specific field-replaceable-unit (FRU).
Successful use of this information requires the user to isolate the
problem to a fault listed in Table 9B--1 and reference the table called
out for that identified fault. Identify the primary symptoms from the list
in the specific table, then the secondary symptom, then the tertiary
symptom, and finally the suspect FRU is identified.
The order of these tables and the entries in them is significant. The
Suspect FRUs for later entries often assume that there was no
match for earlier entry Symptoms. Thus, it is strongly recommended
that you start with the top-level table and go to lower-level tables as
directed.
NOTE: Do not swap out PCBs before troubleshooting has been
completed.
9B--1

9B--1

Top-Level Fault Indications

This table serves three functions:
D Road map to other fault isolation tables
D As a reference of which PCBs are likely to be involved with a specific error
D Recommended top-level fault isolation sequence
Table 9B--1.

Top-Level Fault Indications

SYMPTOMS

Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary)
Instructions ('), Detail

Reference

User interface fails to boot

' See referenced tables.

Table 9B--2

Bootup Test failure is indicated

' See referenced tables.

Table 9B--3

A System Diagnostics or Runtime Alert appears

' See referenced tables.

Table 9B--4

An operational fault is indicated

Table 9B--5 to be added.

Table 9B--5
9B--2

SYMPTOMS

Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary)
Instructions ('), Detail

Reference

Machine Functional Tests / Test

Patterns failure is indicated

' See referenced tables.

Table 9B--6

Machine Test failure is indicated

' See referenced tables.

Table 9B--7

9B--2

User Interface Fails to Boot -- Summary

The following circuit boards provide critical services to the rest of the
machine. They are often listed as Secondary Suspect FRUs.
D PIM -- video clocks
D AIM -- system clocks
D MPS -- reset signal
D SYSCPU -- polls built-in-diagnostics on smart circuit boards
D CTRBRD -- interconnects

9B--3

Table 9B--2.

User Interface Fails to Boot

SYMPTOMS
Primary
User interface fails to
boot (End-user diagnostics can not be
accessed with
<Setup> : <Diags>).

Secondary
1. End-user accessible LEDs or Test
Patterns indicate
fault

Tertiary
a. ACIM LEDs do not
indicate normal
status

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
ACIM, MPS, DPS
AIM, APS, CTRBRD

b. Control panel LEDs PCM, CPANEL

do not indicate nor- ACIM, MPS, DPS, AIM,
mal status (flicker 5 CTRBRD
times within 5
seconds after
power up)
c.

PIM Bootup video

test pattern (monitor displays color/
graybar pattern) is
missing or incorrect

MONITOR, VIDEO CABLE,

PIM, IIM
ACIM, MPS, DPS, AIM,
CTRBRD

9B--4

SYMPTOMS
Primary

Secondary

Tertiary
d. PCM Bootup video
test pattern (monitor displays blue
screen) is missing
or incorrect, and
PIM Bootup video
test pattern (color/
graybar) is OK.

2. CSR accessible
a. MPS LEDs do not
LEDs (for boards
indicate normal
involved in core
status
bootup), Test Patterns or serial con- b. SYSCPU serial
sole output indicate
console output is
fault
not normal (see
Table 9B--8)
c.

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
PCM, SYSCPU, DDEA, HDSW
PIM, AIM, MPS, CTRBRD

ACIM, MPS, DPS

AIM, APS, CTRBRD
SYSCPU, DDEA, HDSW,
PCM, AIM
MPS, CTRBRD

3. SYSCPU LEDs SYSCPU

do not indicate nor- AIM, MPS, CTRBRD
mal status

9B--5

SYMPTOMS
Primary

Secondary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

Tertiary
d. PIM LEDs do not
indicate normal
status

PIM

e. PCM LEDs do not

indicate normal
status

PCM

AIM, MPS, CTRBRD

PIM, AIM, MPS, CTRBRD

9B--6

9B--3

Bootup Tests Indicate Failure -- Summary

The following circuit boards provide critical services to the rest of the
machine. They are often listed as Secondary Suspect FRUs.
D PIM -- video clocks
D AIM -- system clocks
D MPS -- reset signal
D SYSCPU -- polls built-in-diagnostics on smart circuit boards
D CTRBRD -- interconnects
The circuit boards that contribute power (ACIM, MPS, DPS), software
load and execution capabilities (SYSCPU, DDEA, HDSW), and user
interface capabilities (PCM, PIM, IIM, Video Cable, MONITOR) are
assumed to be functional. These FRUs are not listed as Secondary
Suspect FRUs unless they provide another function related to the
symptom.

9B--7

Table 9B--3.

Bootup Tests Indicate Failure

SYMPTOMS
Primary
Bootup Tests indicate
failure

Secondary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail

Tertiary

General Instructions:
1.

Press <Setups>, <Diagnostics>, <Show Bootup

Status Report> and
<Execute> to display all
boot up test failure codes

2. Enter CSR diagnostics and

execute Machine. PCBs
Bootup Error Status. This
will display the name of the
board reporting the error.
NOTE: The PCB reporting
the fault may not be the
faulty board especially if the
PCB is the FEC or the
MPS.
3. Use the Error Log to determine the history of bootup
test failures.
9B--8

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
4. Check for fault indications
per Table 9B--1 (order is
significant). This includes
checking for the following:
Core bootup fault indications
Bootup test failures
Operational faults
Machine functional test
failures
Machine Comprehensive
Test failures

9B--9

SYMPTOMS
Primary
Bootup Tests indicate
failure

Secondary

Tertiary

1. Power Subsystem a. MPS Self test

Bootup fault is indifailed and/or MPS
cated.
LEDs do not indicate normal status

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
ACIM, MPS, DPS, APS
AIM, SYSCPU, CTRBRD

2. Display Subsystem a. PIM Self test failed PIM

Bootup fault is indiand/or PIM LEDs
AIM, MPS, SYSCPU, CTRBRD
cated.
do not indicate normal status
b. PCM Self test
failed and/or PCM
LEDs do not indicate normal status

PCM

c.

CPANEL

CPANEL Self test

failed and/or CPANEL LEDs do not
indicate normal
status (flicker 5
times within 5
seconds after
power up)

PIM, AIM, MPS, SYSCPU,

CTRBRD

PCM, AIM, MPS, SYSCPU,

CTRBRD

9B--10

SYMPTOMS
Primary

Secondary

Tertiary
d. PSP1 Self test
failed and/or PSP
LEDs do not indicate normal status

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
PSP1, PSP2
PIM, AIM, MPS, SYSCPU,
CTRBRD

3. Control Subsystem a. SYSCPU Self test SYSCPU

Bootup fault is indifailed and/or
AIM, MPS, CTRBRD
cated.
SYSCPU LEDs do
not indicate normal
status
b. IMEM Self test
failed and/or IMEM
LEDs do not indicate normal status
4. Processing Subsystem Bootup
fault is indicated.

IMEM, PCM
AIM, MPS, SYSCPU, CTRBRD

a. ADAPTR Self test ADAPTR

failed and/or
AIM, MPS, SYSCPU, CTRBRD
ADAPTR LEDs do
not indicate normal
status

9B--11

SYMPTOMS
Primary

Secondary

Tertiary
b. SSP1 Self test
failed and/or SSP1
LEDs do not indicate normal status
c.

5. Acquisition Subsystem Bootup

fault is indicated.

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SSP1
AIM, MPS, SYSCPU, CTRBRD

AIFOM1 Self test

AIFOM1
failed and/or
ADAPTR, AIM, MPS, SYSCPU,
AIFOM1 LEDs do
CTRBRD
not indicate normal
status

a. FEC Self test failed FEC, SHSEL, DOPACQ, AIM,

and/or FEC LEDs
CBx
do not indicate nor- AIM, MPS, SYSCPU, CTRBRD
mal status

9B--12

9B--4

System Diagnostics or Run-time Alert

Appears -- Summary
This section lists high-level categories of alerts (for each board, processor or driver that may report alerts). It also lists all specific alerts
that may be reported to a user in 30.05 or higher software. All alerts
are sorted by error ID.
Look for the exact error ID first. If you cant find it, then select the
nearest match according to the # wild card character.
The following circuit boards provide critical services to the rest of the
machine. They are often listed as Secondary Suspect FRUs.
D PIM -- video clocks
D AIM -- system clocks
D MPS -- reset signal
D SYSCPU -- polls built-in-diagnostics on smart circuit boards
D CTRBRD -- interconnects
9B--13

The circuit boards that contribute power (ACIM, MPS, DPS), software
load and execution capabilities (SYSCPU, DDEA, HDSW), and user
interface capabilities (PCM, PIM, IIM, Video Cable, MONITOR) are
assumed to be functional. These FRUs are not listed as Secondary
Suspect FRUs unless they provide another function related to the
symptom.

9B--14

Table 9B--4.

System Diagnostics or Run-time Alert Appears

SYMPTOMS

Primary
A System Diagnostics
or Run-time Alert
appears.

Secondary
####--####--####

Tertiary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
General instructions:
1. Press the Superkey and
CSI keys to the left of the
Setups key on the keyboard. Make a print of the
large screen or write down
the alert information. (If
Service Access Diagnostics
is disabled there is no large
screen.)
2. If the error is a Run-time
alert, also print the user
event information (using the
arrow keys to scroll up/
down in the large alert
screen).

9B--15

SYMPTOMS
Primary
A System Diagnostics
or Run-time Alert
appears.

Secondary

Tertiary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail

####--####--####
Applicable to U.S. CSRs
only: If an optical disk is
available, refer to the
Backup Diags Data procedure in Section 9A to
backup the error data to the
disk. Use the Backup Diags
Data to save the Error Log,
User Event Log, the last
Comprehensive Test result,
and other troubleshooting
data. Send the optical disk
to TSG at ATL (MS 440)
Bothell.
3. Access User diagnostics
and execute Show Machine
Configuration. Note the
system software version
and the Machine ID.

9B--16

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
4. Search for a more exact
alert ID match below. This
will provide information to
support a quick high level of
fault isolation. Continue
with steps 5 and 6.
5. Use the Error Log to determine the history of this particular alert.
6. Check for fault indications
per Table 9B--1 (order is
significant). This includes
checking for the following:
Core bootup fault indications
Bootup test failures
Operational faults
Machine functional test
failures
Machine Comprehensive
Test failures
9B--17

SYMPTOMS
Primary

Secondary
0201--02##--#### =
ADAPTR SCIP

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
ADAPTR
other SCIP boards, AIM, MPS,
SYSCPU, CTRBRD
' Search for more exact match
below.

0202--02##--#### =
ADAPTR MOP

ADAPTR, [After bootup:

upstream boards]
AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.

0210--02##--#### =
ADAPTR TRAP

ADAPTR, upstream boards

AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.

9B--18

SYMPTOMS
Primary

Secondary
0211--02##--#### =
ADAPTR PAP

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
ADAPTR, upstream boards
AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.

0301--03##--#### =
AIFOM1 SCIP

AIFOM1
other SCIP boards, AIM, MPS,
SYSCPU, CTRBRD
' Search for more exact match
below.

0302--03##--#### =
AIFOM1 MOP

AIFOM1, [After bootup:

upstream boards]
AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.

1101--11##--#### =
CPANEL MOP

CPANEL, PCM
AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.
9B--19

SYMPTOMS
Primary

Secondary
1201--####--#### =
SYSCPU SCIP

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SYSCPU
Other SCIP boards, AIM, MPS,
SYSCPU, CTRBRD
' Search for more exact match
with error codes below.

1202--####--#### =
SYSCPU MOP

Almost all FRUs (if faulty, most

FRUs can cause the SYSCPU
software to detect errors).
' Search for more exact match
with error codes below.

9B--20

SYMPTOMS
Primary

Secondary

Tertiary

1202--35##--#### =
SYSCPU MOP,
Boards--ACIM driver

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
ACIM
MPS

(generally config.
retrieval problem)
1202--36##--#### =
SYSCPU MOP,
Boards--ADAPTR
driver
1202--3604--0104 =
SYSCPU MOP Communications Alarm,
bAdaptrFormat.c,
adaptrSyncCB() =

ADAPTR, upstream boards

AIM, MPS, SYSCPU, CTRBRD

(Reported to User)

ADAPTR
AIM, MPS, SYSCPU, CTRBRD

Invalid Start/Stop
Response from
ADAPTR

9B--21

SYMPTOMS
Primary

Secondary
1202--3604--2A01=
SYSCPU MOP Communications Alarm,
bAdaptrFormat.c,
bAdaptrFormat_IsStopped() =

Tertiary
(Reported to User)

ADAPTR
AIM, MPS, SYSCPU, CTRBRD
Detail: This alert has been seen
in one Mfg. system. The enduser recovery procedure has
not been defined

ADAPTR didnt stop

within 5 seconds
1202--3604--2B01 =
SYSCPU MOP Communications Alarm,
bAdaptrFormat.c,
bAdaptrFormat_IsStarted() =

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

(Reported to User)

ADAPTR, upstream boards

AIM, MPS, SYSCPU, CTRBRD

ADAPTR didnt start

within 5 seconds

9B--22

SYMPTOMS
Primary

Secondary

Tertiary

1202--37##--#### =
SYSCPU MOP,
Boards--AIFOM driver

1202--3704--0104 =
SYSCPU MOP, Communications Alarm,
bAifom1Format.c,
aifom1SyncCB() =

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
AIFOM1, upstream boards
AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.

(Reported to User)

AIFOM1
AIM, MPS, SYSCPU, CTRBRD

Invalid Start/Stop
Response from AIFOM
1202--3704--2E01 =
SYSCPU MOP Communications Alarm,
bAifom1Format.c, bAifom1Format_IsStopped() =

(Reported to User)

AIFOM1
AIM, MPS, SYSCPU, CTRBRD

AIFOM didnt stop

within 5 seconds
9B--23

SYMPTOMS
Primary

Secondary
1202--3704--3101 =
SYSCPU MOP Communications Alarm,
bAifom1Format.c, bAifom1Format_IsStarted(), =

Tertiary
(Reported to User)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
AIFOM1, upstream boards
AIM, MPS, SYSCPU, CTRBRD

AIFOM didnt start

within 5 seconds
1202--38##--#### =
SYSCPU MOP,
Boards--AIM driver

AIM, FEC
AIM, MPS, SYSCPU, CTRBRD

(generally config.
retrieval problem)
1202--39##--#### =
SYSCPU MOP,
Boards--APS driver

APS, MPS
AIM, MPS, SYSCPU, CTRBRD

(generally config.
retrieval problem)

9B--24

SYMPTOMS
Primary

Secondary
1202--3C##--#### =
SYSCPU MOP,
Boards--CBs driver

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
FEC, CBx
AIM, MPS, SYSCPU, CTRBRD

(generally config.
retrieval problem)
1202--3D##--#### =
SYSCPU MOP,
Boards--Common
driver

(Boards are identified in the

detailed alert message).

1202--3F##--#### =
SYSCPU MOP,
Boards--CPANEL driver

CPNLIF, PCM

1202--40##--#### =
SYSCPU MOP,
Boards--CPU driver

SYSCPU

AIM, MPS, SYSCPU, CTRBRD

AIM, MPS, CTRBRD

9B--25

SYMPTOMS
Primary

Secondary
1202--41##--#### =
SYSCPU MOP,
Boards--CTRBRD
driver

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SYSCPU, CTRBRD
AIM, MPS

(generally config.
retrieval problem)
1202--42##--#### =
SYSCPU MOP,
Boards--DDEA driver

DDEA, SYSCPU
AIM, MPS, CTRBRD

(generally config.
retrieval problem)
1202--43##--#### =
SYSCPU MOP,
Boards--DOPACQ
driver

FEC, DOPACQ
AIM, MPS, SYSCPU, CTRBRD

(generally config.
retrieval problem)

9B--26

SYMPTOMS
Primary

Secondary

Tertiary

1202--44##--#### =
SYSCPU MOP,
Boards--DPS driver

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
DPS , MPS
AIM, MPS, SYSCPU, CTRBRD

(generally config.
retrieval problem)
1202--45##--#### =
SYSCPU MOP,
Boards--FEC driver

1202--4503--0504 =
SYSCPU MOP Communications Alarm,
bFecFormat.c, FecSyncCB() =

FEC, MPS, APS, SHSEL, CBx

AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.
(Reported to User)

FEC, MPS, APS, SHSEL

AIM, MPS, SYSCPU, CTRBRD

Invalid Start/Stop
Response from FEC

9B--27

SYMPTOMS
Primary

Secondary
1202--4503--2F01 =
SYSCPU MOP Communications Alarm,
bFecFormat.c, bFecFormat_IsStopped() =

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

Tertiary
(Reported to User)

FEC, MPS, APS, SHSEL

AIM, MPS, SYSCPU, CTRBRD

FEC didnt stop within

5 seconds
1202--4503--3001 =
SYSCPU MOP Communications Alarm,
bFecFormat.c, bFecFormat_IsStarted() =

(Reported to User)

FEC, MPS, APS, SHSEL

AIM, MPS, SYSCPU, CTRBRD

FEC didnt start within

5 seconds
1202--46##--#### =
SYSCPU MOP,
Boards--IIM driver

IIM
AIM, MPS, SYSCPU, CTRBRD

(generally config.
retrieval problem)

9B--28

SYMPTOMS
Primary

Secondary
1202--47##--#### =
SYSCPU MOP,
Boards--IMEM driver

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

Tertiary

IMEM
AIM, MPS, SYSCPU, CTRBRD

(generally config.
retrieval problem)
1202--4A##--#### =
SYSCPU MOP,
Boards--MPS driver

MPS, DPS, APS, ACIM

1202--4C##--#### =
SYSCPU MOP,
Boards--PIM driver

PIM

1202--4D##--#### =
SYSCPU MOP,
Boards--PSP driver

AIM, MPS, SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

PSP1, PSP2 , upstream
boards
AIM, MPS, SYSCPU, CTRBRD
' Search for more exact match
below.

9B--29

SYMPTOMS
Primary

Secondary
1202--4D03--4F01 =
SYSCPU MOP Communications Alarm,
bPsp1Format.c,
bPsp1Format_IsImageUpdated() =

Tertiary
(Reported to User)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
PSP1, PSP2 , upstream
boards
AIFOM, ADAPTR, SSP, FEC.

PSP didnt update

image within 10
seconds.
1202--4E##--#### =
SYSCPU MOP,
Boards--SHSEL driver

AIM

1202--4F##--#### =
SYSCPU MOP,
Boards--SSP driver

SSP, upstream boards

FEC

AIM, MPS, SYSCPU, CTRBRD

' Search for more exact match
below.

9B--30

SYMPTOMS
Primary

Secondary
1202--4F02--3201 =
SYSCPU MOP Communications Alarm,
bSsp1Format.c,
bSsp1Format_IsStopped() =

Tertiary
(Reported to User)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SSP, upstream boards
AIM, MPS, SYSCPU, CTRBRD

SSP didnt stop within

5 seconds
1202--4F02--3301 =
SYSCPU MOP Communications Alarm,
bSsp1Format.c,
bSsp1Format_IsStarted(), =

(Reported to User)

SSP, upstream boards

AIM, MPS, SYSCPU, CTRBRD

SSP didnt start within

5 seconds

9B--31

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

1202--50##--#### =
SYSCPU MOP,
Boards--Transport
driver

(Boards are identified in the

detailed alert message).

1202--5514--2B## =
(Reported to User)
SYSCPU MOP Software Alarm, cDiagsMachine.c,cDiagsMachine_PCBBootupStatus=A hardware PCB
Diagnostic Alert has
been detected.

1. Access User diagnostics.

1202--5615--340A =
SYSCPU MOP Software Alarm, cFecsEvents.c, cFecsEvents_newNotify =

FEC, MPS, APS, SHSEL, CBx,

AIM, DOPACQ

Detail: This alert occurs when

there is a low level communications failure between the
SYSCPU and other boards.

(Reported to User)

2. Execute the Show Bootup

Status utility.

AIM, MPS, SYSCPU, CTRBRD

FECS -- NewNotify
Failed
9B--32

SYMPTOMS
Primary

Secondary
1202--5615--4001 =
SYSCPU MOP Software Alarm, cFecsEvents.c, cFecsEvents_PostNotify() =

Tertiary
(Reported to User)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
FEC, MPS, APS, SHSEL, CBx,
AIM, DOPACQ
AIM, MPS, SYSCPU, CTRBRD

FECS -- PostNotify
Failed
1202--561C--0D01 =
SYSCPU MOP Configuration Catastrophe,
cFecsXdcr.c,
CFecsXdcr_PromChecksumTest() =

(Reported to User)

SH, SHSEL, FEC

Scanhead PROM
Checksum Mismatch

9B--33

SYMPTOMS
Primary

Secondary
1202--5719--0D01 =
SYSCPU MOP Configuration Catastrophe,
cFecsXdcr.c,
XdcrNormalization
Get() =

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

(Reported to User)

SH, SHSEL, FEC

(Reported to User)

SYSCPU, PCM

Scanhead PROM
Checksum Mismatch
1202--6201--#### =
SYSCPU MOP Communications Alarm,
Sethernet.c, (various
functions)
(various communications failures)

AIM, MPS, SYSCPU, CTRBRD

Detail: SYSCPU to PCM Ethernet communications error was
detected. In some cases this
could be due to client software
errors.

9B--34

SYMPTOMS
Primary

Secondary
1202--6201--0A04 =
SYSCPU MOP Communications Alarm,
Sethernet.c, processUnsolicitedMsg

1202--6B01--0101 =
SYSCPU MOP Software Catastrophe,
sSignal.c, sSignalHandler() =
Exception at PC
0xXXXXXXXX

Tertiary
(Reported to User)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SYSCPU, PCM
AIM, MPS, SYSCPU, CTRBRD
User is required to reboot if this
alert occurs. Alert is due to a
communications problem with
unsolicited PCM messages.
SYSCPU, HDSW (HDSW =
Hard Drive Software)
Detail: This alert indicates the
SYSCPUs processor detected
an exception such as a Bus
Error, Illegal Instruction,
Address Error, Divide by Zero,
etc. This error is usually
caused by corrupted system
software or by SYSCPU hardware problems (where the program can not be correctly
fetched from memory).

9B--35

SYMPTOMS
Primary

Secondary
1202--8618--1604 =
SYSCPU MOP Configuration Alarm, VMachCompConfigMgr_Init.c,
VMachCompConfigMgr_ValidateInstalledVsExpectedConfig()
=
Installed Configuration
did not match last
saved expected.

Tertiary
(Reported to User)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
' To isolate to FRU: Check all
mismatches against packslip.
If allowed, run Diags : Configuration : Save As
Expected, then reboot
machine. If not allowed and
type = hardware/firmware,
replace hardware FRU. If
not allowed and type = software, run Diags : SWConfig
Check and if necessary,
reload software and/or
replace DDEA.
' To isolate within FRU: Hardware: verify configuration
resistors are correct per
board revision. Firmware:
Verify PROM version and
installation. Software: verify
installation was done correctly.

9B--36

SYMPTOMS
Primary

Secondary
1202--861C--0D1F =
SYSCPU MOP Software Alarm, VMachOptsMgr.c, VMachOptsMgr::SyncMachOptsData() =
M01: Invalid password
M02: Bad Option File -Machine ID Mismatch
M03: Bad Option File -missing version, password or machine ID; or
file open failed.

Tertiary
(Reported to User)

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
SYSCPU, OPTFILE
AIM, MPS, SYSCPU, CTRBRD
' Inspect error description
string.
If it contains M02, then the
current machine option file
was destined for another
machine (ID), the machine
has a faulty ID chip, or the
machine option file was tampered with. To correct, install
a new option file and/or ID
chip in the machine.
If it contains M01, then the
machines ID is as expected,
but the state of the options
does not correspond to the
password.

9B--37

SYMPTOMS
Primary

Secondary
1202--861C--0D1F =
SYSCPU MOP Software Alarm, VMachOptsMgr.c, VMachOptsMgr::SyncMachOptsData() =
M01: Invalid password
M02: Bad Option File -Machine ID Mismatch
M03: Bad Option File -missing version, password or machine ID; or
file open failed.
1902--19##--#### =
FEC MOP

Tertiary
(Reported to User)

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
This is caused by a machine
option file that has been tampered with or which is faulty.
To correct, install a new
option file in the machine.
If it contains M03, then the
machine option file is faulty
or has been tampered with.
To correct, install a new
option file in the machine.

FEC, MPS, APS, SHSEL, CBx,

AIM, DOPACQ
AIM, MPS, SYSCPU, CTRBRD

9B--38

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

1902--1980--#### =
FEC MOP PROM
based Diagnostic Test
Error

FEC

1902--1981--#### =
FEC MOP Downloaded
Code-based Diagnostic
Test Error

FEC

1902--1982--#### =
FEC MOP Downloaded
Code-based Diagnostic
Test Error -- FEC RAM

FEC

1902--1990--13## =
FEC MOP Fast Channel Board RAM Test:
error: unique error data
byte 0= channel board
number (0--7)

CBx

SYSCPU, CTRBRD

SYSCPU, CTRBRD

SYSCPU, CTRBRD

FEC, SYSCPU, CTRBRD

9B--39

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

1902--1990--14## =
FEC MOP Fast Channel Board TransmitTest: error: unique
error data byte 0=
channel board number
(0--7)

CBx

1902--1990--16## =
FEC MOP AIM Voltage
Test error

AIM

1902--1990--17## =
FEC MOP AIM Interface Test error

AIM, FEC

1902--1990--26## =
FEC MOP FGASEQ
Interface error

FEC, CB0

FEC, SYSCPU, CTRBRD

FEC, SYSCPU, CTRBRD

SYSCPU, CTRBRD

SYSCPU, CTRBRD

9B--40

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

1902--1991--18## =
FEC MOP TGC
SequencerTest error

AIM, FEC

1902--1991--19## =
FEC MOP Scanhead
Select Test error

SHSEL, AIM

1902--1991--22## =
FEC MOP Downloaded
Software CRC error

FEC, HDSW

1E01--1E##--#### =
MPS MOP

MPS, ACIM, DPS, APS

1E01--1E80--#### =
MPS MOP, Bootup
Selftest Error

MPS, ACIM, DPS, APS

SYSCPU, CTRBRD

FEC, SYSCPU, CTRBRD

SYSCPU, CTRBRD

Other SCIP boards, AIM,

SYSCPU, CTRBRD

FEC, AIM, SYSCPU, CTRBRD

9B--41

SYMPTOMS
Primary

Secondary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

Tertiary

1F02--1F##--#### =
PCM MOP

PCM, upstream boards

2001--20##--#### =
PIM MOP

PIM

2101--21##--#### =
PSP1 SCIP

PSP1

2102--21##--#### =
PSP1 MOP

PSP1, PSP2, [After bootup:

upstream boards]

AIM, MPS, SYSCPU, CTRBRD

Upstream boards, PCM, IIM,

SYSCPU, CTRBRD

Other SCIP boards, AIM, MPS,

SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

9B--42

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

2102--2181--#### =
PSP1 MOP, Bootup
Selftest Error

PSP1

2102--2183--01## =
PSP1 MOP, Bootup
Selftest Error

PSP1

2102--2183--02## =
PSP1 MOP, Bootup
Selftest Error

PSP1

2102--2183--03## =
PSP1 MOP, Bootup
Selftest Error

PSP1

2102--2183--06## =
PSP1 MOP, Bootup
Selftest Error

PSP2

AIM, MPS, SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

9B--43

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

2102--2183--07## =
PSP1 MOP, Bootup
Selftest Error

PSP2

2102--2186--#### =
PSP1 MOP, Bootup
Selftest Error

PSP1

2301--23##--#### =
SSP1 SCIP

SSP1

2302--23##--#### =
SSP1 MOP

SSP1, upstream boards

AIM, MPS, SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

Other SCIP boards, AIM, MPS,

SYSCPU, CTRBRD

AIM, MPS, SYSCPU, CTRBRD

9B--44

9B--5

Operational Fault is Indicated -- Summary

This section is reserved for future use. Until then, call your technical
support center.
Table 9B--5.

Operational Fault is Indicated

SYMPTOMS
Primary

9B--6

Secondary

Tertiary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail

Machine Functional Test Fails -- Summary

These tests should only be run after the machine has been rebooted. The RF--Bus test can only be run once (the machine must be
re-booted to run it again).
The following circuit boards provide critical services to the rest of the
machine. They are often listed as Secondary Suspect FRUs.
9B--45

D PIM -- video clocks

D AIM -- system clocks
D MPS -- reset signal
D SYSCPU -- polls built-in-diagnostics on smart circuit boards
D CTRBRD -- interconnects
The circuit boards that contribute power (ACIM, MPS, DPS), software
load and execution capabilities (SYSCPU, DDEA, HDSW), and user
interface capabilities (PCM, PIM, IIM, Video Cable, MONITOR) are
assumed to be functional. These FRUs are not listed as Secondary
Suspect FRUs unless they provide another function related to the
symptom.

9B--46

Table 9B--6.

Machine Functional Test Fails

SYMPTOMS
Primary
Machine Functional
Tests and/or Test Patterns indicate failure

Secondary

Tertiary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail

2D End-to-End Test or
FEC test pattern #2
fails

2D Back-End Test fails IMEM, PSP1, PSP2, PCM

or FEC Test Pattern #2 CBx, FEC AIFOM, ADAPTR,
is not correctly disAIM, MPS, SYSCPU, CTRBRD
played
' Verify test is run before
Machine Comprehensive
Test or other diagnostics.

2D End-to-End Test or
Test Pattern fails

2D Back-End Test
passes

CBx, FEC, AIFOM, ADAPTR,

IMEM
AIM, MPS, SYSCPU, PSP1,
PSP2, PCM, CTRBRD
' Verify test is run before the
Machine Comprehensive
Test or other diagnostics.

Color End-to-End Test

or Color Test Pattern
fails.

Color Back-end Test

IMEM, PSP1, PSP2, PCM
fails or Color Test Pat- AIFOM, ADAPTR, SSP, AIM,
tern is not correctly dis- MPS, SYSCPU, CTRBRD
played

9B--47

SYMPTOMS
Primary

Secondary

Tertiary
Color Back-end Test
passes

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
AIFOM, ADAPTR, SSP, IMEM
AIM, MPS, SYSCPU, PSP1,
PSP2, PCM, CTRBRD
' Verify test is run before the
Machine Comprehensive
Test or other diagnostics.

9B--48

9B--7

Machine Comprehensive Test Fails -Summary

This test should only be run after the machine has been re-booted.
However, it may be repeated or looped without a re-boot.
The following circuit boards provide critical services to the rest of the
machine. They are often listed as Secondary Suspect FRUs.
D PIM -- video clocks
D AIM -- system clocks
D MPS -- reset signal
D SYSCPU -- polls built-in-diagnostics on smart circuit boards
D CTRBRD -- interconnects
The circuit boards that contribute power (ACIM, MPS, DPS), software
load and execution capabilities (SYSCPU, DDEA, HDSW), and user
interface capabilities (PCM, PIM, IIM, Video Cable, MONITOR) are
assumed to be functional. These FRUs are not listed as Secondary
9B--49

Suspect FRUs unless they provide another function related to the

symptom.

Table 9B--7.

Machine Comprehensive Test Fails

SYMPTOMS
Primary
Machine Test indicates
failure

Secondary

Tertiary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
General Instructions:
1. Note the name and ID of
the high-level tests that
have failed. (All high-level
tests and their IDs are identified in the remainder of
this table.)
NOTE: If the Machine Test was
run from the user diagnostic
interface, only the ID of the
failed test will be displayed.
(Test names will not be displayed.)

9B--50

SYMPTOMS
Primary
Machine Test indicates
failure

Secondary

Tertiary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
2. Access User diagnostics
and execute Show Machine
Configuration. Note the
system software version
and the Machine ID.
3. If the problem is difficult to
isolate to a faulty FRU and
if an optical disk is available, refer to the Backup
Diags Data procedure in
the service bulletin to
backup the error data to the
disk. use the Backup Diags
Data to save the Error Log,
User Event Log, the last
Comprehensive Test result,
and other troubleshooting
data. Send the optical disk
to TSG at ATL (MS 440)
Bothell.

9B--51

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
4. See below for Suspect
FRUs and further instructions/references.

(Power Subsystem
Tests fail -- no post-bootup tests are currently available).
Display Subsystem
test(s) fail

PSP1.Standalone Test
fails

PSP1, PSP2

PSP1.Operational Test
fails

PSP1, PSP2, IMEM

PIM, AIM, MPS, SYSCPU,

(TestID = 0x21FE0500) CTRBRD

(TestID = 0x21900000)

PIM, AIM, MPS, SYSCPU,

CTRBRD

9B--52

SYMPTOMS
Primary

Secondary

Tertiary
PIM.Standalone Test
fails
(TestID = 0x56150100)

SYMPTOMS
Primary

Secondary
Display Subsystem
test(s) fail

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

Tertiary

PIM
AIM, MPS, SYSCPU, CTRBRD

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail

PCM.Standalone Test
fails

PCM

PSP--PCM Bus.PSP-PCM Bus Test fails

PSP1, PSP2, PCM

PIM, AIM, MPS, SYSCPU,

(TestID = 0x1FFE0500) CTRBRD

(TestID = Disabled)

PIM, AIM, MPS, SYSCPU,

CTRBRD

9B--53

SYMPTOMS
Primary

Secondary

Tertiary
PCM.PCM IMEM
Frame Transfer Test
fails
(TestID = 0x56120100)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
PCM, IMEM, PSP1, PSP2
PIM, AIM, MPS, SYSCPU,
CTRBRD

PCM.PScan Video Bus PCM, PIM

Test fails
AIM, MPS, SYSCPU, CTRBRD
(TestID = 0x56120400)
PCM.Interlace Video
Bus Test fails
(TestID = 0x56120700)
PIM.VCR Video Bus
Test fails
(TestID = 0x56121000)
PSP.Primary Buffer
Test fails
(TestID = 0x56110400)

PCM, PIM
AIM, MPS, SYSCPU, CTRBRD
PIM, PCM
AIM, MPS, SYSCPU, CTRBRD
PSP1, PSP2, PCM, PIM
AIM, MPS, SYSCPU, CTRBRD

9B--54

SYMPTOMS
Primary

Secondary

Tertiary
PSP.Secondary Buffer
Test fails
(TestID = 0x56110700)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
PSP1, PSP2, PCM, PIM
AIM, MPS, SYSCPU, CTRBRD

(Control Subsystem
test(s) fail -- no post-bootup tests are currently available)
SYMPTOMS
Primary

Secondary
Processing Subsystem
test(s) fail

Tertiary
ADAPTR.Standalone
Test fails
(TestID = 0x56040100)
AIFOM1.Standalone
Test fails
(TestID = 0x03FE0500)

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
ADAPTR
AIM, MPS, SYSCPU, CTRBRD
AIFOM, ADAPTR
AIM, MPS, SYSCPU, CTRBRD

9B--55

SYMPTOMS
Primary

Secondary

Tertiary
SSP1.Standalone Test
fails
(TestID = 0x23FE0500)
AQ--Bus.Comprehensive Test fails
(TestID = 0x56061900)
PD--Bus.SSP to
ADAPTR fails
(TestID = 0x56140400)

Acquisition Subsystem
test(s) fail

FEC.Standalone Test
fails
(TestID = 0x19FE0500)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SSP
AIM, MPS, SYSCPU, CTRBRD
ADAPTR, AIFOM, SSP
AIM, MPS, SYSCPU, CTRBRD
ADAPTR, SSP
AIM, MPS, SYSCPU, CTRBRD
FEC
AIM, MPS, SYSCPU, CTRBRD

9B--56

SYMPTOMS
Primary

Secondary

Tertiary
CBx.FEC Based Test
fails
(TestIDs:

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
CBx, FEC
AIM, MPS, APS, SYSCPU,
CTRBRD

0x56070100 = CB0
0x56070400 = CB1
0x56070700 = CB2
0x56070A00 = CB3
0x56070D00 = CB4
0x56071000 = CB5
0x56071300 = CB6
0x56071600 = CB7 )
AIM.FEC Based Test
fails
(TestID = 0x56050100)

AIM, FEC
AIM, MPS, SYSCPU, CTRBRD

9B--57

SYMPTOMS
Primary

Secondary
Acquisition Subsystem
test(s) fail

Tertiary
DOPACQ.FEC Based
Test fails
(TestID = 0x560A0100)

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
DOPACQ, FEC, CB0
AIM, MPS, SYSCPU, CTRBRD

SHSEL.Relay Test fails SHSEL, FEC

Machine Bus/Function
test(s) fail

(TestID = 0x19911900)

AIM, MPS, SYSCPU, CTRBRD

Internal Ethernet.SYSCPU to PCM

Test fails

SYSCPU, PCM
AIM, MPS, CTRBRD

(TestID = 0x560E0100)
Image Bus.SYSCPU to IMEM, SYSCPU
IMEM fails
AIM, MPS, SYSCPU, CTRBRD
(TestID = 0x560B0700)
Image Bus.ADAPTR to IMEM, ADAPTR
IMEM fails
AIM, MPS, SYSCPU, CTRBRD
(TestID= 0x560B0A00)

9B--58

SYMPTOMS
Primary

Secondary

Tertiary
Image Bus.PCM to
IMEM fails
(TestID= 0x560B0D00)
Image Bus.PSP to
IMEM fails
(TestID = 0x560B1000)

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
IMEM, PCM
AIM, MPS, SYSCPU, CTRBRD
IMEM, PSP1, PSP2
AIM, MPS, SYSCPU, CTRBRD

RF Bus.FEC to AIFOM AIFOM1, FEC

fails
AIM, MPS, SYSCPU, CTRBRD
TestID = 0x55190D00 )

9B--59

9B--8

Core Bootup -- SYSCPU Console Output

Fault Symptoms
NOTE: Paragraph 9B--8 requires use of a laptop computer. If you do
not have access to a laptop, refer to the core bootup procedure in Section 9 of Volume 2 of the Field Service Manual.

9B--60

Table 9B--8.

Core Bootup -- SYSCPU Console Output Fault Symptoms

SYMPTOMS

Primary
No SYSCPU serial console
messages appear

Secondary

Tertiary

Suspect FRUs
Secondary),
(Primary / Secondary)
Instructions ('), Detail
SYSCPU PROM Boot failed,
SYSCPU Serial Chip failed,
Serial Cable connection failed,
Terminal or Terminal Emulator
improperly setup, TBD.
Machine Level Solution: Correctly configure terminal or terminal emulator (19.2 KBaud, 8
data bits, 0 stop bits, TBD), use
correct serial cable, reseat
serial cable, Swap out serial
cable,terminal, terminal emulator or SYSCPU.

9B--61

SYMPTOMS
Primary
The SYSCPU Serial console
message:
Mounting /hd0 ...
Mounted /hd0
Mounting /od0...
Mounted /od0
is not exactly output.

The SYSCPU Serial console

message:
sysStartType = 80000002
is not exactly output.

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SYSCPU PROM Boot failed
and/or mount of hard and/or
optical disks failed.
Machine Level Solution: Swap
out the SYSCPU, Swap out the
DDEA, Checkout SYSCPU and
DDEA CTRBRD connectors,
replace CTRBRD
Board Level Solution: Check
SYSCPU MOP PROM seating,
Check SYSCPU MOP PROM
version, TBD.
PROM based bootup tests
detected a failure or crashed.
Machine Level Solution: Swap
out the SYSCPU.
Board Level Solution: Check
SYSCPU Serial ID Chip seating, TBD.

9B--62

SYMPTOMS
Primary
The SYSCPU Serial console
message:
SYSCPU Serial Number =
000000xxxxxx

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
SYSCPU could not read ID
from Serial ID Chip.

is not exactly output.

Machine Level Solution:

Replace Serial ID Chip,
Replace SYSCPU.

The SYSCPU Serial console

message:

SYSCPU Boot Parameters are

not properly initialized.

Board Level Solution: Replace

Serial ID Chip, TBD.

9B--63

SYMPTOMS
Primary
...
auto--booting...
...
boot device
: scsi
processor number : 0
host name
:
file name
:
/hd0/peg_hd/pegasus.st
inet on ethernet (e) :
149.59.240.162:ffffff00
host inet (h)
:
gateway inet (g) :
149.59.240.30
user (u)
: vxboot
flags (f)
: 0x8
target name (tn) : sweden
startup script (s) :
/hd0/boot.vsh
is not exactly output (for systems set up to boot completely from the hard disk).

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
Machine Level Solution: Login
to VxWorks with root, <password> and change boot parameters to match those at left.
Board Level Solution:

9B--64

SYMPTOMS
Primary
The SYSCPU Serial console
message:
Loading /hd0/peg_hd/pegasus.st...xxxxxxx + xxxxxx
+ xxxxxxx
Starting at 0x1000...

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
The software image file could
not be loaded from the disk into
memory.
Machine Level Solution: Reinstall software, swap out
DDEA (or hard disk), TBD.

is not exactly output.

Board Level Solution: TBD.

The SYSCPU Serial console

message:

The SYSCPU could not initiate

network communications with
the PCM.

Attaching network interface

pcm1... done.
is not exactly output.

Machine Level Solution:

Reseat SYSCPU and PCM,
swap out PCM, swap out
SYSCPU, swap out CTRBRD.
Board Level Solution: TBD.

9B--65

SYMPTOMS
Primary
The SYSCPU Serial console
message:
skNetIfConfig: ei1,
149.59.49.201, pegcpu,
ffffff00

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
TBD. Also, the SYSCPU could
not load the startup script from
the disk into memory and start
executing it.

Mounting /hd0 .Mounted /

hd0
Mounting /od0 .Mounted /
od0
...
< start.vsh
# Start.vsh
is not exactly output.

9B--66

SYMPTOMS
Primary
The SYSCPU Serial console message:
#
# Start of non-operating
system type of load
sequence.
#
...
putenv
(HARD_DISK_SW_VERSION=4252-xxxx-xx
xxx.xx)
value = 0 = 0x0
...
Done executing startup
script /hd0/boot.vsh
...
services -- local
boards -- local
services -- external
boards -- external

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
TBD.

9B--67

SYMPTOMS
Primary
Checking for presence of
boards...
CmoduleLoader.c(339):
Evaluating
./version/mod/modprog.
sys...
CmoduleLoader.c(706):
Evaluation done.
Image memory initialized
(size = 0x2000000).
Comparing the installed
and the expected configurations: PASSED!
uif tool -- local
uiSocket.c(1710): ATI client
socket installed.

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail
TBD.

9B--68

SYMPTOMS
Primary

Secondary

Tertiary

Suspect FRUs
(Primary / Secondary),
Instructions ('), Detail

uif tool -- external

uif
-- local
uif
-- external
Diagnostics LangVideo
= >Englis_N<
is not exactly output.
The SYSCPU Serial console
message:

TBD.

Attempted: 0x56121000
(CDiagsMachine_Test)-Software Version:
4252--0720--16 021.01
is not exactly output.

9B--69

9C Local/Remote Diagnostics Access

9C--1

Introduction
Local and remote access to system diagnostics is controlled by system software. Local access to diagnostics (access by someone
standing in front of the system) is controlled by the Service Access
Diagnostics machine option (SAD). Remote access to system diagnostics(modem access by the Technical Support Group) is controlled
by Remote Diagnostics.

9C--2

Service Access Diagnostics

The Service Access Diagnostics machine option was implemented
with 038.15 software to control field-access to system diagnostic
tests and utilities and other diagnostic information. The option is disabled on all domestic (U.S.) systems shipped with 038.15 software
and above (restricting access to system diagnostic capabilities). It is
enabled on international systems (no change in diagnostic capabilities from previous software versions).
9C--1

The Service Access Diagnostics machine option was implemented by

domestic Customer Support to encourage CSRs and BMETs to pass
the triage of a problematic system to the Bothell-based Technical
Support Group (TSG) which will troubleshoot the system using remote diagnostics. This troubleshooting approach provides a more
timely response for the customer, better support for CSRs, and gives
ATL more control over machine maintenance and repair.
Disabling Service Access Diagnostics does not affect diagnostics
used by the CSR to setup the system or install an upgrade. It also
does not affect customer access to User Diagnostics. However, disabling Service Access Diagnostics removes the following options
from system diagnostics:
D Tests, Utils., Error Log, and Fake Scanhead menu items from the
CSR diagnostics. (The User Login, Configuration, and Options
menu items are available in CSR diagnostics for upgrades and
installation of machine options whether the Service Access Diagnostic machine option is disabled or enabled.)

9C--2

D Access to VxWorks and system messages via the serial port after
bootup. Bootup messages will be available regardless of whether
Service Access Diagnostics is enabled or disabled.
D Second page of all system dialog alert and run-time alert messages.
Disabling the Service Access Diagnostics machine option also adds
temporary field access to Tests, Utils., Error Log, and Fake Scanhead
menu items. (Restores diagnostic capabilities of previous software
versions.)
Disabling the Service Access Diagnostics does not affect access to
user diagnostics via the SETUPS key on the keyboard.
Access to Service Access Diagnostics is by enabling the machine option for permanent continuous access or by obtaining an Access
Key for temporary access. Access by either means requires entry of
the correct username and password.

9C--3

9C--2.1

Temporary Field Access to Diagnostics

Temporary field access to diagnostics and the serial port may be necessary to support clinical trial systems, systems at shows, or for other reasons. This is facilitated by the Diagnostics menu option on the
Service Access Diagnostics menu (accessed using Superkey-0).
When selected, the Diagnostics menu option displays the Diagnostic
Feature Access menu which prompts for an Access Key to be entered.
The Access Key is generated by the Technical Support Group. Once
the key is entered from the keyboard, the Service Access Diagnostics
option is enabled for the given date. The default date is the current
date, however, the date can be changed. Keys are unique per machine and date, and may not be re-used.
Clinical trial and show systems, etc., may have the Service Access
Diagnostics machine option enabled by default to allow for extended
diagnostics access.

9C--4

To obtain temporary field access to diagnostics:

1. Depress and hold Superkey then press zero on the keyboard.
The Machine Diagnostics menu is displayed.
2. In the User field, type the appropriate information using the keyboard. Press RETURN. The cursor moves to the Password
field.
3. In the password field, type the appropriate information using the
keyboard.
4. Use the trackball to move the cursor to OK. Press SELECT. The
Service Access Diagnostics Menu is displayed (Figure 9C--1).
5. Move the cursor to Diagnostics. Press SELECT. The Diagnostic
License Setup menu is displayed (Figure 9C--2).

9C--5

J. Smith
General Hospital

123456789000000
C4--2 40R Abd/General

02 Jul 97
4:35:26 pm

Tls 0.2 MI 1.0

16 Hz 13.8cm

HDI

User Login
Configuration
Options
Diagnostics

Close

Figure 9C--1.

Service Access Diagnostics Menu

9C--6

J. Smith
General Hospital

123456789000000
C4--2 40R Abd/General

02 Jul 97
4:35:26 pm

Tls 0.2 MI 1.0

16 Hz 13.8cm

HDI

User Login
Configuration
Options
Diagnostics

Diagnostics License Setup

Date of Access:
(mm/dd/yy)
Access Key:

07/02/97

Close
Cancel

Figure 9C--2.

OK

Diagnostics License Setup Menu

9C--7

6. Call the Technical Support Group to obtain the Access Key.

7. Move the cursor to the Access Key field. Press SELECT.
8. Type the 8-digit Access Key from the system keyboard, paying
attention to whether the characters are upper or lower case. (Alpha characters in the Access Keys are case sensitive.)
9. Select OK. Press SELECT. The Diagnostic Tools Menu is displayed. The system is capable of all diagnostic functions at this
point. Refer to Section 9A for information.
NOTE: Temporary access to diagnostics expires the first time power
is cycled after midnight of the day of issue. Once expired, a
new Access Key must be generated by the Technical Support Group.

9C--8

9C--3

Remote Diagnostics
Remote Diagnostics adds the ability to remotely execute diagnostic
tests (paragraph 9C--3.1) and the ability to keep the modem continuously connected without reprogramming the modem (paragraph
9C--3.2). (The system serial port output is disabled at the beginning
of system bootup if the system detects a modem.)
Before using Remote Diagnostics the modem operating parameters
must be set to the system communication settings. Refer to the modem initialization procedure (paragraph 9C--3.3).

9C--3.1

Remote Test Execution

Software version 038.15 enables the system to execute tests and
other functions for Remote Diagnostics. The executable tests and
functions include:
D 2D and Color End-to-End Tests
D PSP Primary and Secondary Buffer Tests
D Execution of any test (given Test Component and Name)
D Test looping/aborting
9C--9

Also, the System Diagnostic Tools (SDT) support a batch mode

which automatically executes any test, Vx Works, or Unix command
and saves the results to a log file. This feature is used by the System
Diagnostics group to execute tests on lab systems and to partially automate testing of production machines.
Remote Test Execution is available only from Bothell Technical Support Group to remote systems. However, it may be necessary for
CSRs to connect systems for remote access. Refer to the procedure
below and Figure 9C--3 for information.
-

To connect a system for remote test execution by the Technical Support Group:
1. Move the system to an analog phone line.
2. Turn on power to the system.
3. Connect the modem to the system and to the phone line as
shown in Figure 9C--3.
9C--10

4. Turn on power to the modem.

5. Call TSG and provide them with the phone number of the direct
line to the system. TSG will dial the system and remotely interrogate it as necessary.
6. When remote testing is complete, disconnect the system from
the modem and the phone line.

9C--11

HDI 3000

25 pin to 9 pin adapter

CPU PCB
Serial
port
(9 pin
DSUB)

Modem

Sun
System

115V
Power
Archive

Sun
System

Modem
RS232 cable
(25 pin to 25 pin DSUB)

Located at remote site.

Modem
Phone jack
to analog
phone line

UNIX
Network

Modem

1. Sun computer systems and UNIX network are located in

ATL Product Generation Dept.
2. PCs and PC network are located in ATL Technical Support.

Figure 9C--3.

Server
(Sun)

PC 2

PC
Network

PC 2

System Interconnect Diagram for Remote Diagnostics

9C--12

9C--3.2

Continuous Modem Connection to the

Serial Port
For systems with software version 036.06 and below, the modem
must be turned off when it is not being used to protect it from being
reprogrammed by the serial port output.
For systems with software version 038.15 and above, the system
software checks for presence of the modem. If a modem is attached
and is not on-line, the serial port output is disabled and the modem is
reset. This sequence of events happens twice during bootup and enables the modem to remain attached to the system without being inadvertently reprogrammed.

9C--3.3

Modem Initialization
Before using the modem for Remote Diagnostics, the modem must
be initialized. Initialization is required to set modem operating parameters to values that the system will accept. These parameters include
baud rate, parity, start bits, and etc. The initialization process must be
done only once. After the initialization process is completed the modem can be used for Remote Diagnostics on any HDI 3000 system.
9C--13

To initialize the modem:

1. Connect the modem to the serial port on the rear of the system.
2. Press SETUPS on the system keyboard.
3. Select Diagnostics from the lower left corner of the display.
Press SELECT. The user diagnostics menu is displayed.
4. Select Initialize Modem from the lower left corner of the display.
Press SELECT. The system then sends a string of commands
through the serial port to the modem. The modem is then programmed to the correct communications parameters.
5. Disconnect the modem from the system.
6. Reboot the system.

9C--14

Index
Numbers
2D Tests, 9A--6

A
Automatic Firmware Flashing, 9A--51

B
Back--End Test, 2D, 9A--2 , 9A--7
Back--End Test, Color, 9A--2 , 9A--9
Bootup Looping Mode Display, 9A--45
Index--1

Index
Bootup Status
Show Report, 9A--50
Show Report Display, 9A--52
Bottom, Error Log, 9A--76

C
Chan Walk Test, Receiver and Transmitter Status, 9A--14
Channel Board Fault Isolation, 9A--2
Channel Walk Test, 9A--2
Receive Walk 1 Board Display, 9A--27
Channel Walk Utility, 9A--14
Help Screen, 9A--22
Parameter Settings, 9A--26
Receive Commands, 9A--23
Selection Screen (30.05 and Above), 9A--21
Index--2

Setup, 9A--23
Test Screen, 9A--20
Transmit Commands, 9A--24
Clear Log, 9A--74
Color Tests, 9A--9
Comprehensive Test, 9A--2 , 9A--12
Sub-Test Menu Path, 9A--104
Sub-Tests, 9A--98
Configuration
Expected PCB Part Number, 9A--81
Installed PCB Part Number, 9A--81
Machine Config. Display, 9A--84 , 9A--85
Save Installed as Expected, 9A--81
Continuous Modem Connection to Serial Port, 9C--13
Index--3

Index
CSR Diagnostics, 9A--31
Accessing Diagnostic Tools Menu, 9A--31
Close, 9A--31 , 9A--94
Configuration, 9A--31 , 9A--81
Error Log, 9A--31
Fake Scanhead, 9A--31 , 9A--89
Options, 9A--31 , 9A--86
Tests, Utils., 9A--31 , 9A--32
User Login, 9A--31 , 9A--32

D
Diagnostic Tables, 9B--1
Diagnostics
Accessing Individual Tests, 9A--95
Bootup Tests Indicate Failure, 9B--7
Index--4

Core Bootup -- SYSCPU Console Output Fault Symptoms, 9B--60

Introduction, 9A--1 , 9C--1 , 9C--4
Machine Comprehensive Test Fails, 9B--49
Machine Functional Test Fails, 9B--45
Operational Fault is Indicated, 9B--45
Run-time Alert Appears, 9B--13
Top Level Fault Indications, 9B--2
User Interface Fails to Boot, 9B--3
Disable Flash Mismatch Notification, 9A--51
Disable Next Boot Flash Mismatch Notification, 9A--51
Display Feature List, System Feature History, 9A--36
Download Error Log to Optical Disk, 9A--106 , 9A--109
Download System to Optical Disk, 9A--106 , 9A--110

Index--5

Index
E
ECG Gain Tests, 9A--28
Enable Flash Mismatch Notification, 9A--51
Enable/Disable Looping of Booting, 9A--43
End--To--End Test, 2D, 9A--2 , 9A--7
End--To--End Test, Color, 9A--2 , 9A--9
Error Code Interpretation, 9A--3
Error Description Box, 033.27 and Below, 9A--62
Error Ids, 9A--70
Error Information Box, 033.27 and Below, 9A--61
Error Log, 9A--5 , 9A--6 , 9A--53
033.27 and Below
Error Description Box, 9A--62
Error Informaiton Box, 9A--61
Index--6

Errors Box, 9A--59

Properties, 9A--63
034.17 and Above, 9A--66
Bottom, 9A--76
Clear Log, 9A--74
Error Ids, 9A--70
Error Window, 9A--68
Group by Fault, 9A--69
Log Button, 9A--76
Menu Bar, 9A--69
Print, 9A--74
Search List, 9A--70
Stack Trace, 9A--72
Summary, 9A--77
Sys Data, 9A--72
Index--7

Index
Top, 9A--76
User Events, 9A--70
Close, 9A--79
Display, 9A--53
033.27 and Below, 9A--54
034.17 Software and Above, 9A--66
Display Figure, 034.17 Software and Above, 9A--67
Hide, 9A--79
Printing Options Figure, 9A--75
Properties Display, 9A--60
Search List Criteria Figure, 9A--71
Summary Figure, 9A--78
System Data Used at Power Down Figure, 9A--73
Error Log Menu Bar, 034.17 and Above, 9A--69
Index--8

Error Log Procedures, 9A--79

033.27 and Below, 9A--55
Character String Search, 9A--57
Displaying 25 Previous User Events, 9A--58
Error Selection, 9A--56
Scroll Bar Use, 9A--56
Specific Error Number Search, 9A--57
Character String Search, 9A--55 , 9A--80
Displaying 25 Previous User Events, 9A--55
Error Selection, 9A--55 , 9A--79
Scroll Bar Use, 9A--55 , 9A--80
Specific Error Number Search, 9A--55
Error Log Properties, 033.27 and Below, 9A--63
Error Log Reference Information, 033.27 and Below, 9A--59
Error Window, 034.17 and Above, 9A--68
Index--9

Index
F
Fake Scanhead, 9A--89
Selection Display, 9A--92
Tissue Specific Setups Display, 9A--93
Fault Isolation
Channel Board, 9A--12
General, 9A--2
File Management Utilities, 9A--106

G
Group by Fault, 9A--69

L
Log Button, Error Log, 9A--76
Index--10

M
Machine Options Software Backup on Hard Drive, 9A--106 , 9A--111
Machine Options Software Restore on Hard Drive, 9A--106 , 9A--112
Modem Initialization, 9C--13
Module Flash Loading
Always Done, 9A--46
Disabled, 9A--46
On Next Boot, 9A--46

O
Options
Authorized, 9A--86
Display, 9A--88
MO Files During Upgrade, 9A--87
Index--11

Index
Unauthorized, 9A--86

P
PCB
Bootup Error Status, 9A--49
Bootup Status, 9A--50
Replacement, 9A--46
PCB LED, Card Cage Locations, Front, 9C--6 , 9C--7 , 9C--12
Print, Error Log, 9A--74

R
Remote Diagnostics, 9C--9
Continuous Modem Connection to Serial Port, 9C--13
Modem Initialization, 9C--13
Remote Test Execution, 9C--9
Index--12

Remote Test Execution, 9C--9

S
Search List, 9A--70
Service Access Diagnostics, Automatic Firmware Flashing, 9A--51
Stack Trace, 9A--72
Summary, 9A--77
Sys Data, 9A--72
System Backup on Hard Drive, 9A--106 , 9A--113
System Restore on Hard Drive, 9A--106 , 9A--114
System Upgrade, 9A--46
From Optical Disk, 9A--115

Index--13

Index
T
Tests, Utils. Menu, 9A--32
Comprehensive Test, 9A--33 , 9A--35
Display Feature List, 9A--33 , 9A--35
Enable/Disable Looping of Booting, 9A--33 , 9A--43
Module Flash Loading Always Done, 9A--33 , 9A--46
Module Flash Loading Disabled, 9A--33 , 9A--46
Module Flash Loading On Next Boot, 9A--33 , 9A--46
PCBs Bootup Error Status, 9A--33 , 9A--34 , 9A--49
PCBs Bootup Status, 9A--33 , 9A--34 , 9A--50
Show Bootup Status Report, 9A--33 , 9A--34 , 9A--50
Top, Error Log, 9A--76

Index--14

U
User Events, 9A--70

V
Verify System Files, 9A--106 , 9A--114

Index--15